Latest / Built For Trust With Nick Lippis
Designing AI-Driven Customer Experience for the Real World
Most companies are experimenting with AI in customer experience. Very few are actually transforming it.
In this episode of Built for Trust, Nick Lippis is joined by Puneet Mehta, Founder and CEO of Netomi, to explore what it really takes to design AI-driven customer experience that works in the real world at enterprise scale, under regulatory constraints, and without breaking trust.
Puneet shares why simply automating human workflows misses most of AI’s value, and how agentic AI enables a shift from reactive support to proactive, context-driven customer engagement. Drawing on real-world…
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