Episode 134: Des Traynor: Co-Founder of Intercom, creators of Fin.AI – Transforming a Unicorn into an AI-First Company
In this episode of the EU-Startups Podcast, Marcin Lewandowski sits down with Des Traynor, Co-founder of Intercom, creators of Fin.AI, to unpack what it takes to transform a unicorn into an AI-first company. Des shares the story of how Intercom embraced AI at its core, building Fin.AI, a customer service agent now handling millions of conversations. He explains the challenges of creating an AI-first culture, the risks of transition, and why companies that fail to adapt will not survive. This is a must-listen for founders, builders, and investors navigating the AI revolution. We also dive…
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