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Transcript

CAR TALK WITH DOENGES TOYOTA'S JASON BRIMER AND COBY BRINKMAN · One on One With a Professional

• 0:00
  Speaker 1: Good morning, good morning, good morning. Welcome, welcome, welcome.
• 0:02
  Speaker 2: It's Car Talking with the Dunge's Toyota Peepsy and we've
• 0:06
  Speaker 2: got Jason with us here today.
• 0:07
  Speaker 1: How you doing here?
• 0:08
  Speaker 3: Good morning, How you doing Tom? And I brought one
• 0:11
  Speaker 3: of my favorite associates, Kobe Brinkman.
• 0:13
  Speaker 1: No stranger to the party.
• 0:15
  Speaker 4: No stranger to the station.
• 0:17
  Speaker 1: Yeah.
• 0:19
  Speaker 3: So yeah, we're going to talk a little bit about
• 0:22
  Speaker 3: cars and car stuff, and you know, first we're going
• 0:25
  Speaker 3: to talk a little bit about the weather.
• 0:26
  Speaker 4: Kobe was just mentioning it's going to get cold. Tom.
• 0:30
  Speaker 5: Well, yeah, you know when it gets cold like that,
• 0:35
  Speaker 5: you know, it's a good thing to make sure that
• 0:37
  Speaker 5: every component of your car is ready for the weather.
• 0:41
  Speaker 3: And it'd be a good idea today to either drop
• 0:46
  Speaker 3: by or make an appointment with Dungeons Toyota and you know,
• 0:48
  Speaker 3: get some service done on your vehicle. Drop by, we'll
• 0:52
  Speaker 3: check your check your fluids, which is very very important
• 0:55
  Speaker 3: when it gets cold, and also make sure that your
• 0:59
  Speaker 3: tires have the correct amount of pressure because as as
• 1:03
  Speaker 3: it chills, those tires tend to flatten out. So Dungeons
• 1:07
  Speaker 3: Toyota you can make an appointment online at Dungeonstoyota dot
• 1:10
  Speaker 3: com or just drop by and see us.
• 1:13
  Speaker 1: Goodness, thanks, you got to get that furnace, Worgan.
• 1:16
  Speaker 4: Definitely.
• 1:17
  Speaker 3: I think I've got to go and see if mine
• 1:20
  Speaker 3: still cranks up at the house. Yeah, he's speaking of
• 1:24
  Speaker 3: the house. You know, it's kind of a big day
• 1:25
  Speaker 3: for the Brimer family. We've gone like about eight weeks
• 1:30
  Speaker 3: without an oven. My oven just conked out on us.
• 1:35
  Speaker 3: And it's a seventeen year old oven. I've been frankensteining
• 1:39
  Speaker 3: it for the last ten years, putting in new boards
• 1:42
  Speaker 3: and new thermostats, and I finally I finally pulled the
• 1:48
  Speaker 3: trigger on an oven about six weeks ago.
• 1:51
  Speaker 4: And you know, it was an experience. It's kind of
• 1:54
  Speaker 4: like buying a car.
• 1:57
  Speaker 3: My wife and I we kicked the tires on bunch
• 2:00
  Speaker 3: of ovens.
• 2:00
  Speaker 4: We finally found the one that we really liked.
• 2:04
  Speaker 3: Uh, and the salesman said, great, Uh, order it now
• 2:09
  Speaker 3: and it'll be in in about six weeks.
• 2:11
  Speaker 4: And sure enough. So how do you see that? Oh, snowflakes?
• 2:19
  Speaker 1: Yeah?
• 2:20
  Speaker 3: Anyway, but very very very much like you know some
• 2:25
  Speaker 3: of our customers who zero win on a Toyota and
• 2:29
  Speaker 3: then it takes them, you know, a few weeks to
• 2:31
  Speaker 3: get the car that they want, and uh Kobie had
• 2:35
  Speaker 3: the opportunity just a couple of weeks ago to uh
• 2:39
  Speaker 3: go to San Antonio and see how the whole process happens.
• 2:45
  Speaker 1: Totally kind of eye opening, wasn't it.
• 2:47
  Speaker 6: Yeah, it was one of the neatest things I've ever done.
• 2:49
  Speaker 1: Really.
• 2:50
  Speaker 7: Yeah, I've been so I've I've I've spent a lot
• 2:53
  Speaker 7: of time in a lot of big facilities.
• 2:55
  Speaker 2: I was.
• 2:56
  Speaker 7: I was a big bus rep for school district for
• 2:59
  Speaker 7: about for school across the America for about two years.
• 3:01
  Speaker 7: So I visited big bus plants and obviously the Walmart distribution.
• 3:06
  Speaker 7: I've been in a big Google plant, and then I've
• 3:08
  Speaker 7: been in a couple of Stilantises, been in a FOURDA Chebvy.
• 3:12
  Speaker 7: And that that Toyota plant where every Toyota Tundra, every
• 3:16
  Speaker 7: Toyota Sequoia one percent built in San Antonio, Texas.
• 3:21
  Speaker 1: Wow.
• 3:21
  Speaker 7: Yeah, that that's like a college campus down there. So
• 3:23
  Speaker 7: there's twenty six buildings on that site and only two
• 3:26
  Speaker 7: of them Toyota actually owned everything else. The other twenty
• 3:29
  Speaker 7: four are all Toyota suppliers. And that that facility has
• 3:33
  Speaker 7: ran so meticulously and so just on time that it was.
• 3:40
  Speaker 7: It was pretty shocking at just the uh, not only
• 3:44
  Speaker 7: the technology. There's robots and there's there's there's there's humanless
• 3:48
  Speaker 7: carts that deliver parts to the certain bays and stuff.
• 3:50
  Speaker 6: But it's just yeah, it was.
• 3:52
  Speaker 7: We were the first ones this year to get a
• 3:55
  Speaker 7: tour of the quality control building and I mean down
• 3:59
  Speaker 7: to the I don't even I can't even give you
• 4:01
  Speaker 7: a measurement that I want to give you.
• 4:03
  Speaker 6: That that they make sure that that that the.
• 4:05
  Speaker 7: Door jams are right on all four doors, and they
• 4:08
  Speaker 7: make sure the hood is I mean down to you know,
• 4:12
  Speaker 7: a micron micron of of where they're little testing little
• 4:16
  Speaker 7: placards fit through the seams and everything.
• 4:18
  Speaker 6: Yeah, I was, it was. It was absolutely amazing. I was.
• 4:22
  Speaker 7: I was a little like whoa, I mean, I I
• 4:24
  Speaker 7: want to sell toyotas. That's obviously why I work for
• 4:26
  Speaker 7: Brad But I even more now know that how well
• 4:30
  Speaker 7: our vehicles are built.
• 4:32
  Speaker 3: So when they when they did you see them actually
• 4:34
  Speaker 3: stamping the bodies.
• 4:36
  Speaker 4: Yes, tell us about that.
• 4:38
  Speaker 6: So they so they would.
• 4:42
  Speaker 7: They would have a frame upside down up in the
• 4:45
  Speaker 7: air right, and that would put fuel tank some of
• 4:50
  Speaker 7: the other underbody components, skid plates, things like that, and
• 4:53
  Speaker 7: then they would then that. Then then a robot, huge robot,
• 4:57
  Speaker 7: they called it Goliath. I mean it was that thing
• 4:59
  Speaker 7: was monstrous. It would turn it back over, set the
• 5:04
  Speaker 7: frame down, the body would come out and there's four
• 5:07
  Speaker 7: like Dracula fangs, two on the front frame, two on
• 5:11
  Speaker 7: the back frame. That would stamp that down, so they
• 5:15
  Speaker 7: know that it sits perfectly. And then they're still going
• 5:18
  Speaker 7: around measuring that after this machine that doesn't makes very
• 5:22
  Speaker 7: few mistakes, they check all that and yeah, we we we,
• 5:25
  Speaker 7: I mean obviously the the actual tour was like two hours,
• 5:29
  Speaker 7: so there's there's a lot of scene in two hours.
• 5:31
  Speaker 7: We were on carts, we weren't walking. We were on
• 5:33
  Speaker 7: like a little tram.
• 5:35
  Speaker 1: Probably they really good for your safety of there.
• 5:37
  Speaker 7: We were on a tram that they we have a
• 5:41
  Speaker 7: you had a like a like a tour guy. But
• 5:42
  Speaker 7: obviously she works there too, so I mean, very very knowledgeable.
• 5:45
  Speaker 7: And yeah, we saw, we saw everything. And then when
• 5:48
  Speaker 7: when when they finally come off off the line, you
• 5:51
  Speaker 7: hear two honks of a horn and they have the
• 5:55
  Speaker 7: brightest luminary lights that I've ever seen in a building
• 6:00
  Speaker 7: that are checking any imperfections on that paint. And the
• 6:05
  Speaker 7: other thing that that I think separates Toyota from other
• 6:08
  Speaker 7: brands that I've sold is that at every station there's
• 6:12
  Speaker 7: a rope that comes down like from there what they
• 6:15
  Speaker 7: call their ceilings. Some of them may just be a ceilings,
• 6:18
  Speaker 7: you know, three stories high, and they have you know,
• 6:20
  Speaker 7: overages or whatever. At any time, if any employee on
• 6:24
  Speaker 7: any of the lines something is coming through where it's
• 6:27
  Speaker 7: a pattern where they don't like what's happening, they pull that.
• 6:30
  Speaker 7: The whole building shuts down until they fix that. That
• 6:32
  Speaker 7: that one area, the end bond cord there you go, yeah, yeah,
• 6:37
  Speaker 7: it's absolutely amazing, and that and that that that so
• 6:40
  Speaker 7: that that was only that I was there three days.
• 6:44
  Speaker 7: The first night was a Usually you go to those
• 6:47
  Speaker 7: and one of the big wig gets up and talks,
• 6:50
  Speaker 7: you listen, have some dinner, and everyone goes their separate ways.
• 6:55
  Speaker 7: The president of t M n A, which is the
• 6:59
  Speaker 7: text division that builds up that plant, the president of
• 7:02
  Speaker 7: that plant was there. The vice president of operations for
• 7:06
  Speaker 7: Toyota North America was there. And then there was one
• 7:10
  Speaker 7: other gentleman that I'll be honest with you, I cannot
• 7:12
  Speaker 7: remember his name, and I should because he was a
• 7:14
  Speaker 7: husker like me. So him and I got to spend
• 7:17
  Speaker 7: some time with a pretty pretty high ups in Toyota.
• 7:20
  Speaker 7: And there was a Q and A that was supposed
• 7:22
  Speaker 7: to end. I think dinner was at six. Q and
• 7:23
  Speaker 7: A was supposed to end it eight. They stayed and
• 7:26
  Speaker 7: took questions from all of us one hundred and thirteen
• 7:30
  Speaker 7: salesman sales managers across golf golf States Toyota until nine
• 7:35
  Speaker 7: forty five.
• 7:36
  Speaker 1: Wow.
• 7:36
  Speaker 6: Yeah, they were very engaged.
• 7:38
  Speaker 7: They asked about they let us ask questions and just
• 7:42
  Speaker 7: it was more of a hey, why aren't you doing this?
• 7:43
  Speaker 6: Why don't you do this?
• 7:44
  Speaker 1: Why?
• 7:45
  Speaker 6: And they were very they were very open, candid, honest.
• 7:48
  Speaker 4: It was.
• 7:49
  Speaker 7: It was a great experience. So that was the first evening.
• 7:52
  Speaker 7: The second day was was the plant tour, and then
• 7:58
  Speaker 7: the second half of the plant tour was a training
• 8:02
  Speaker 7: on It was a training classroom setting where we were
• 8:07
  Speaker 7: split up into groups of fours and it turned into
• 8:10
  Speaker 7: just be how to help our buyer be more educated
• 8:13
  Speaker 7: on what they're buying even if they're not looking at
• 8:17
  Speaker 7: a Toyota. Why are you going down the road?
• 8:20
  Speaker 6: What can I help? How many questions.
• 8:22
  Speaker 7: And I mean you're talking about you're talking about guys
• 8:24
  Speaker 7: that have been in the business. I've been doing this
• 8:25
  Speaker 7: twenty two years. You're talking about guys. One guy had
• 8:27
  Speaker 7: been selling it. He's been selling cars fifty years. So
• 8:30
  Speaker 7: obviously the technology the way cars are sold compared to
• 8:33
  Speaker 7: fifty years.
• 8:34
  Speaker 1: Ago, Well, it's night and day.
• 8:35
  Speaker 7: It's night and day because eighty percent of your shoppers
• 8:38
  Speaker 7: now have already looked online and they kind of have
• 8:42
  Speaker 7: an idea of what they want. So then our job
• 8:44
  Speaker 7: is to make sure and answer any questions. And two
• 8:47
  Speaker 7: of the biggest takeaways that I took is that there's
• 8:50
  Speaker 7: a misconception because our trucks say Toyota on them, that
• 8:53
  Speaker 7: you're not going to buy that to toe something couldn't
• 8:56
  Speaker 7: be farther from the truth.
• 8:57
  Speaker 1: Oh, I've seen him in action.
• 8:58
  Speaker 7: Are our half ton tundra will will tow upwards of
• 9:02
  Speaker 7: eleven thousand pounds and now still gets you while towing
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  Speaker 7: fifteen sixteen, seventeen miles to the gallon and on the highway unloaded,
• 9:11
  Speaker 7: taking a trip to Golf Shores, Alabama, You're gonna get
• 9:13
  Speaker 7: twenty five miles to Gallon. That's pretty impressive for u Yeah,
• 9:18
  Speaker 7: they're they're they're there's not a better it's not a
• 9:21
  Speaker 7: better half ton for for the value for the money
• 9:24
  Speaker 7: for what you get, there's not a there's not a
• 9:25
  Speaker 7: better value on the market than a Toyota Tundra.
• 9:28
  Speaker 4: And they hold their value.
• 9:30
  Speaker 7: Yeah, that's that's that's the big kicker. When when when
• 9:33
  Speaker 7: you see other brands that go give all these huge discounts.
• 9:37
  Speaker 7: When when when when you're selling a new truck and
• 9:39
  Speaker 7: you're giving ten or eleven thousand dollars discount on a
• 9:42
  Speaker 7: new truck, you know what that's doing to your resale
• 9:44
  Speaker 7: value three years down the road. And what's that doing
• 9:46
  Speaker 7: to the used car market When they can sell new
• 9:48
  Speaker 7: ones that cheap, they their their pre owned stuff just
• 9:53
  Speaker 7: drops out the roof. That's why Toyotas just has such
• 9:55
  Speaker 7: a good metric on on on on what what what
• 9:57
  Speaker 7: a fair discount, what a fair price should be on
• 9:59
  Speaker 7: a truck. And then on the other end, they if
• 10:02
  Speaker 7: you want to get out of your vehicle in three
• 10:03
  Speaker 7: or four years, they want to make sure that you're
• 10:05
  Speaker 7: not quote unquote the term of the term of the
• 10:07
  Speaker 7: day upside down and you haven't just lost all of
• 10:11
  Speaker 7: your money to drive a car for three years and
• 10:13
  Speaker 7: don't have anywhere to go to. Toyota does not do
• 10:14
  Speaker 7: that to their customers.
• 10:16
  Speaker 1: That's great.
• 10:17
  Speaker 3: So I think one of the things you looked at
• 10:20
  Speaker 3: down in San Antonio was the I Force.
• 10:23
  Speaker 7: Than the Irish Irish sports but on the riverwalker dirty
• 10:27
  Speaker 7: Nellies shout out, you've been a dirty Nellies?
• 10:31
  Speaker 6: Is it a great irishman?
• 10:34
  Speaker 1: Yes?
• 10:34
  Speaker 6: Yes, Anyway, what was the question I got off there?
• 10:37
  Speaker 3: Tell us tell us a little bit about the river,
• 10:40
  Speaker 3: tell us a little bit about Uh, the I Force macks.
• 10:44
  Speaker 6: So the I force max our hybrid engine again.
• 10:47
  Speaker 2: Uh.
• 10:48
  Speaker 7: And this this goes across the industry, a lot of
• 10:51
  Speaker 7: misconception on what a what a hybrid vehicle does. And
• 10:54
  Speaker 7: people in the oil and gas industry obviously are our
• 10:57
  Speaker 7: town here. I think that that's taking taking money out
• 11:01
  Speaker 7: of the oil and gas industry and doing this could
• 11:03
  Speaker 7: not be further from the truth. A hybrid still has
• 11:07
  Speaker 7: a combustible engine, A hybrid still uses oil, So hybrid
• 11:10
  Speaker 7: still uses gas. It still it still helps feed people
• 11:13
  Speaker 7: that work for for petroleum based companies. The thing that
• 11:18
  Speaker 7: the hybrid does that a lot of people don't think
• 11:20
  Speaker 7: about when I'm driving a hybrid car, and that vehicle
• 11:23
  Speaker 7: is taking me down the road in hybrid mode. You
• 11:25
  Speaker 7: know what I'm not doing. I'm not using the combustible engine.
• 11:28
  Speaker 7: I'm not using any of those components. That's why that
• 11:31
  Speaker 7: those are going to last longer. Helps with your gas mileage,
• 11:35
  Speaker 7: wear and tear again on your combustible engine. And one
• 11:39
  Speaker 7: fun fact that I did not know that one of
• 11:40
  Speaker 7: the gentlemen that was down there that he sells or
• 11:44
  Speaker 7: is he at sam Marcos, Texas, did you know that
• 11:48
  Speaker 7: every locomotive that goes up and down these rails is
• 11:50
  Speaker 7: a hybrid.
• 11:52
  Speaker 1: I had no idea.
• 11:54
  Speaker 6: I thought he was lying. He made me.
• 11:56
  Speaker 7: We looked it up on Google. Locomotives are hybrid engines,
• 11:59
  Speaker 7: and I think about it. It's the best way to
• 12:01
  Speaker 7: have a hybrid engine because a hybrid engine. I'm the
• 12:04
  Speaker 7: hybrid battery. I apologize hybrid battery that regenerates by breaking right,
• 12:10
  Speaker 7: I step on the brake. Friction sends that power. But
• 12:13
  Speaker 7: when you're going up and down a railroad line, you
• 12:15
  Speaker 7: have a metal track and a metal wheel, it's all
• 12:18
  Speaker 7: that friction is going back to helping run that locomotive.
• 12:20
  Speaker 7: So so the point of that being is that if
• 12:23
  Speaker 7: these multi billion dollar companies that run these monster locomotives
• 12:28
  Speaker 7: up and down these roads, I mean up and down
• 12:30
  Speaker 7: these rails are going to trust a hybrid, then kind
• 12:33
  Speaker 7: of an open mind, you know what I mean, would
• 12:35
  Speaker 7: would would would, which would lead you the way to
• 12:38
  Speaker 7: know that the hybrid is getting getting ready to be
• 12:40
  Speaker 7: the best way to buy a vehicle across.
• 12:42
  Speaker 1: And on top of that, they're hauling things.
• 12:45
  Speaker 7: Oh my goodness, yeah, are definitely yeah, and and and
• 12:49
  Speaker 7: so then the third day was ride and drive. Uh
• 12:52
  Speaker 7: So we went out to a out in the Texas
• 12:55
  Speaker 7: hill country.
• 12:57
  Speaker 6: Unfortunately sad sad spot.
• 12:59
  Speaker 7: Some of it where we were supposed to be had
• 13:01
  Speaker 7: been in the floods yea, and it was they couldn't
• 13:04
  Speaker 7: even get.
• 13:04
  Speaker 6: It set up.
• 13:04
  Speaker 7: But we still so some of it not as much
• 13:09
  Speaker 7: as like you would have done, like if you were
• 13:10
  Speaker 7: in a four runner or a land Cruiser or something
• 13:12
  Speaker 7: like that, but more just uphill towing, the slow crawl
• 13:17
  Speaker 7: that you have in a tundra and then just the.
• 13:21
  Speaker 6: Just the amount of power.
• 13:22
  Speaker 7: I mean, we buried Toyota tundras up to the up
• 13:25
  Speaker 7: to the door jams in mud and still kept going away.
• 13:29
  Speaker 7: We went Yeah, yeah, very very, very impressive, and I
• 13:34
  Speaker 7: could spend I could spend three hours going over everything
• 13:37
  Speaker 7: that we offer now in a Toyota Tundra, as far
• 13:39
  Speaker 7: as not the amount of weight you can tow, because
• 13:44
  Speaker 7: to me that that gets insignificant once you get upwards
• 13:47
  Speaker 7: of ten or eleven thousand pounds. Anybody who's going more
• 13:49
  Speaker 7: than that, you're going to buy a heavy duty, right
• 13:52
  Speaker 7: Timmy and I have a twenty three foot boat I
• 13:53
  Speaker 7: think weighs thirty five hundred pounds. So, in all honesty,
• 13:57
  Speaker 7: when I tell you that a Tundra can tow eleven
• 13:58
  Speaker 7: thousand pounds, I could hook a thirty foot boat up
• 14:01
  Speaker 7: to the back of my a Tundra and go down
• 14:04
  Speaker 7: the road. But there's there's just so many benefits that
• 14:09
  Speaker 7: For instance, I have a boat, if you know, I
• 14:13
  Speaker 7: think about my my oldest daughter every once in a while.
• 14:16
  Speaker 6: We're toy and horse trailers.
• 14:17
  Speaker 7: Oh yeah, bumper pool flat beds, utility trailers. And then
• 14:24
  Speaker 7: I have a car haul or trailer. With our Toyota Tondras.
• 14:28
  Speaker 7: You can go in there and if I hook up
• 14:30
  Speaker 7: my boat and in position one in my little driver
• 14:34
  Speaker 7: information screen, it knows where to set the trailer brakes.
• 14:37
  Speaker 7: The next time I hook up my three horse trailer
• 14:39
  Speaker 7: and go to the go to the Bartlesol Round Up
• 14:41
  Speaker 7: Club rodeo, I hit I already have in pre set.
• 14:44
  Speaker 7: It changes the trailer brakes for you.
• 14:48
  Speaker 1: Wow. Talk about a smart vehicle.
• 14:50
  Speaker 7: Yeah, yeah, and and and then little things like you know,
• 14:53
  Speaker 7: and and again a lot of other manufacturers have this,
• 14:56
  Speaker 7: they don't have what we have. Hitch placement. That camera now,
• 15:00
  Speaker 7: like if you're by yourself that camera now, I mean
• 15:03
  Speaker 7: when you're backing up and look at that camera, I mean,
• 15:05
  Speaker 7: you will get this this. I mean it will put
• 15:08
  Speaker 7: you that that far off. I'm talking you can't hardly
• 15:11
  Speaker 7: see between my fingers to where you're just going to
• 15:14
  Speaker 7: walk right back and drop your ball.
• 15:15
  Speaker 1: Wow.
• 15:16
  Speaker 6: Things like that.
• 15:17
  Speaker 7: When you hook up a trailer to our our tunges,
• 15:20
  Speaker 7: your side blind zone alert and your lane departure warning
• 15:24
  Speaker 7: automatically come on. And here's the thing too that I
• 15:27
  Speaker 7: don't think all of our competitors had this yet. I
• 15:29
  Speaker 7: didn't do my due diligence and check that the lane
• 15:32
  Speaker 7: departure warning and the side blind zone alert it then
• 15:35
  Speaker 7: knows to read off the back of the trailer, not
• 15:37
  Speaker 7: off the back of your truck.
• 15:39
  Speaker 4: Nice, it's a lot of computer power.
• 15:42
  Speaker 6: Yeah, it was pretty I mean it was pretty amazing.
• 15:45
  Speaker 2: Jason, you better call back and see if they've got
• 15:47
  Speaker 2: any more trucks left. I think he just sold them.
• 15:48
  Speaker 4: All right here. Well, you know, we are selling them all.
• 15:52
  Speaker 6: We are selling them and.
• 15:54
  Speaker 3: Right now we've got some pretty incredible deals on Tacomas
• 15:59
  Speaker 3: and on Tundras. You can lease a brand new Tundra
• 16:04
  Speaker 3: SR five four x two for four ninety nine a
• 16:08
  Speaker 3: month for thirty nine months. And what's what's more, on
• 16:13
  Speaker 3: the Tacoma side, you can lease a twenty twenty six
• 16:17
  Speaker 3: Tacoma to sixty nine a month. So leasing has become
• 16:25
  Speaker 3: very popular over the last couple of months as the
• 16:29
  Speaker 3: interest rates, you know, slowly come down. They're they're ticking
• 16:34
  Speaker 3: down a bit a bit. We've got some great rates
• 16:38
  Speaker 3: on Tundras right now. But the lease options, you know,
• 16:45
  Speaker 3: for example, you could get into a twenty twenty six
• 16:48
  Speaker 3: Corolla right now for as little as one hundred and
• 16:51
  Speaker 3: ninety nine a month if you are a city driver.
• 16:56
  Speaker 3: This is a real practical way to get into a
• 16:59
  Speaker 3: new car. Are keep your maintenance costs to almost zero,
• 17:05
  Speaker 3: and at the end of the term thirty nine months
• 17:09
  Speaker 3: from this interest instance, you have the option of buying
• 17:15
  Speaker 3: the car, of selling the car, or of trading it
• 17:21
  Speaker 3: back in.
• 17:23
  Speaker 6: Or you just simply walk away.
• 17:24
  Speaker 3: Yeah yeah, you can do that, dude. Yeah wow, Yeah.
• 17:29
  Speaker 3: And I definitely a great option for people.
• 17:31
  Speaker 7: And I will say, obviously do this a long time
• 17:34
  Speaker 7: And Jason and I have had this conversation before. I've
• 17:36
  Speaker 7: got friends all over Tulsa, friends all over town that
• 17:39
  Speaker 7: I'm actually our finance director at the dealership. So I've
• 17:41
  Speaker 7: probably got ten of my buddies that I know very
• 17:44
  Speaker 7: well that are f and I directors. Whether good friend
• 17:46
  Speaker 7: of mine, Tony is the FNI director at Bill Camper
• 17:48
  Speaker 7: Sales now, but he has been in the business for
• 17:50
  Speaker 7: thirty years. Oklahom has never been a big lease state
• 17:54
  Speaker 7: that that that is not there's no secret there. It's
• 17:56
  Speaker 7: never been a big lease state. That's changing. And William
• 18:00
  Speaker 7: Dungeons I are both. I'm trying to get to an
• 18:03
  Speaker 7: actual Toyota Toyota leasing.
• 18:07
  Speaker 6: I want to go to a school school.
• 18:08
  Speaker 7: Yeah, because a lot of the deal with leasing, even
• 18:11
  Speaker 7: on my side for long time, is just being uneducated.
• 18:14
  Speaker 7: You just scared, you don't you don't know what you're doing,
• 18:17
  Speaker 7: and it is a great Again, leasing is not for everybody,
• 18:20
  Speaker 7: but again purchasing is not for everybody.
• 18:22
  Speaker 6: So it's when we do.
• 18:23
  Speaker 7: Our customer customer information sheet, do our interview, meet and greet,
• 18:28
  Speaker 7: and we find out what the customer's needs are. Hey,
• 18:30
  Speaker 7: how long are you going to keep the vehicle? I
• 18:32
  Speaker 7: just drive around in town. I know. We do have
• 18:35
  Speaker 7: the people that at thirty six months, whether they purchase
• 18:37
  Speaker 7: or lease, they want a new car every three years.
• 18:40
  Speaker 7: They're just those kind of people because the technology changes
• 18:42
  Speaker 7: so much, so there is a lot, there's a lot
• 18:46
  Speaker 7: that goes into leasing, but then there's not once you
• 18:49
  Speaker 7: do one or two and have a good experience. Even
• 18:53
  Speaker 7: on our bit on from the from the the leasing
• 18:55
  Speaker 7: manager standpoint, it is there. There is a there's definitely
• 18:59
  Speaker 7: a lease a least reason for almost every buyer out
• 19:05
  Speaker 7: there to at least let us give them side by side.
• 19:09
  Speaker 7: We like to give us side by side comparison. Here's
• 19:12
  Speaker 7: what your payments are going to look like at seventy
• 19:13
  Speaker 7: two months, like even on a tuna right now, Tunja
• 19:16
  Speaker 7: right now. And I'm going to go not against lesing,
• 19:19
  Speaker 7: but again, we always like to give everybody their options
• 19:21
  Speaker 7: I can tell you a brand new Tunge right now
• 19:23
  Speaker 7: for seventy two months, give you the discount, give you
• 19:25
  Speaker 7: another thousand dollars Toyota cash two point nine to nine
• 19:28
  Speaker 7: for seventy two months. Go to any hometown bank. You
• 19:31
  Speaker 7: can't touch that rate now. So we like to do
• 19:34
  Speaker 7: side by side. Here's your lease, here's this especially for
• 19:39
  Speaker 7: people who are like Jason said Tulsa bartlestools sum even too,
• 19:45
  Speaker 7: that mainly are going to use that as a grocery
• 19:47
  Speaker 7: getter and to get them back and forth to the store.
• 19:49
  Speaker 7: Right leasing is a great option. It gives you all
• 19:53
  Speaker 7: those opportunities at the end. And the good thing about
• 19:55
  Speaker 7: Lisa to Toyota, Toyotas hold their value better than any
• 19:59
  Speaker 7: any car on the market. So at the end of
• 20:01
  Speaker 7: three years, a lot of times, a lot of times,
• 20:04
  Speaker 7: your car is going to be worth more than what
• 20:08
  Speaker 7: we tell you it's most likely going to be worth
• 20:10
  Speaker 7: when you start your lease, because when you start your lease,
• 20:14
  Speaker 7: we give you residual value, and that gives you an
• 20:16
  Speaker 7: idea of how much you're going to pay over the
• 20:18
  Speaker 7: three years. And then if you want to buy that
• 20:20
  Speaker 7: car at the end, how much it would be. Well,
• 20:22
  Speaker 7: a lot of times that they come back in three
• 20:23
  Speaker 7: years in Toyota says, Okay, your residual value is twenty
• 20:26
  Speaker 7: two thousand. But I tell you, hey, this has done
• 20:29
  Speaker 7: just Toyota. We want your car because as a lease,
• 20:31
  Speaker 7: I know that it's been taken care of. I know
• 20:33
  Speaker 7: that you've came to me for service. That's the kind
• 20:36
  Speaker 7: of cars that I want to put into our pre
• 20:37
  Speaker 7: owned inventory.
• 20:39
  Speaker 6: We're going to give you more than what Toyota.
• 20:41
  Speaker 7: What if you just sold it back to them exactly?
• 20:44
  Speaker 4: God, yeah, yeah, it's very good.
• 20:47
  Speaker 7: There's a lot of different ways to make that work
• 20:50
  Speaker 7: and be advantageous to the customer.
• 20:53
  Speaker 6: It really is.
• 20:54
  Speaker 4: It makes a lot of sense for a lot of people.
• 20:56
  Speaker 2: Kobe, I got a question for you because I heard
• 20:57
  Speaker 2: this rumor that if you've got a Tundra and you
• 21:00
  Speaker 2: put two hundred thousand miles on it, that you just
• 21:03
  Speaker 2: basically just got it broken in.
• 21:05
  Speaker 7: I drive an O six Sequoya with two hundred and
• 21:07
  Speaker 7: sixty five thousand miles stilled right brand new. Huh Yeah,
• 21:10
  Speaker 7: I absolutely love it. Yes, yes, I mean we here,
• 21:13
  Speaker 7: here's a good story for you. We sold it's not
• 21:16
  Speaker 7: on the ground yet, but I sold an Everest Green
• 21:21
  Speaker 7: which is a new color evers green, absolutely amazing color
• 21:25
  Speaker 7: that that that we have out now in our in
• 21:28
  Speaker 7: our fore runners. I sold an everscreen four Runner TRD
• 21:32
  Speaker 7: off road premium to a customer walks in the door,
• 21:36
  Speaker 7: hands me a piece of paper from two thousand and one.
• 21:41
  Speaker 7: I was working at Dune just then from Rit Grossman,
• 21:44
  Speaker 7: who was a who was one of one of our
• 21:47
  Speaker 7: old old, old, old old school, old soul salesman that
• 21:50
  Speaker 7: had been there with the Dungeons family forever nine. He
• 21:53
  Speaker 7: bought a ninety nine for Runner and he's still he's
• 21:58
  Speaker 7: trading it back into us with two hundred and ninety
• 22:01
  Speaker 7: thousand miles on it, and no kidd, and I'm not
• 22:03
  Speaker 7: going to do a whole lot to it. I'm going
• 22:04
  Speaker 7: to put it down the lot and sell it.
• 22:05
  Speaker 1: My gosh.
• 22:06
  Speaker 8: Yeah. So when you say they retain, they retained Seriously.
• 22:12
  Speaker 8: When Toyota is obviously the tires and brakes are just that.
• 22:15
  Speaker 8: That's on your driving habits, right, change the oils, top
• 22:18
  Speaker 8: the fluids, and do your timing chain or timing here
• 22:21
  Speaker 8: every ninety year, one hundred and twenty thousand miles. That's
• 22:24
  Speaker 8: for the most part, it's all you have to do
• 22:26
  Speaker 8: in Toyota.
• 22:28
  Speaker 6: That's it in my opinion.
• 22:30
  Speaker 1: You take care yeap wow.
• 22:33
  Speaker 7: I do have one one more good tidbit about the Tundras.
• 22:36
  Speaker 7: If anybody out there's listen, I'm sure you may have heard, Jason,
• 22:39
  Speaker 7: because we went through it. We had a stop sale
• 22:42
  Speaker 7: on the on the hybrid motor, which everybody went up
• 22:46
  Speaker 7: into arms with and I don't want a hybrid and
• 22:48
  Speaker 7: I don't want that had nothing to do with the
• 22:50
  Speaker 7: hybrid component. When Toyota was drilling one of the oil
• 22:55
  Speaker 7: inserts from the side of the block. It happens, right,
• 22:58
  Speaker 7: people make mistakes. They used so say you're using an
• 23:02
  Speaker 7: eleven thirty seconds, They used a twelve twelve thirty seconds, right,
• 23:07
  Speaker 7: just a touch bigger, got the metal shavings, just a
• 23:10
  Speaker 7: touch bigger, and they clogged up the oil screen.
• 23:15
  Speaker 6: Those engines went could put.
• 23:17
  Speaker 4: So did Toyota wait until they were out there?
• 23:22
  Speaker 7: You know I'm getting there. I worked for another manufacturer,
• 23:26
  Speaker 7: doesn't matter the dealer. I work for another manufacturer where
• 23:29
  Speaker 7: noisy lifters were a thing with a certain manufacturer for
• 23:33
  Speaker 7: six or seven years, right, familiar, right that manufacture. All
• 23:38
  Speaker 7: they did was okay, I bring you my chuck it's
• 23:40
  Speaker 7: got noisy lifters. They would just go in and see
• 23:44
  Speaker 7: what bank the lifters were and just replace that bank.
• 23:48
  Speaker 7: When Toyota knew they had this problem, they stopped sail
• 23:52
  Speaker 7: on every single tundra that they deem from this ve
• 23:57
  Speaker 7: vend number, this ven number could possibly have that problem,
• 24:01
  Speaker 7: replaced engines, totally, plug and play, pulled engines and put
• 24:05
  Speaker 7: brand new engines in there with the correct drill drill
• 24:08
  Speaker 7: with of that of that oil oil fill hole. Wow
• 24:13
  Speaker 7: that they in When we were down there, my trainers,
• 24:18
  Speaker 7: nor the head of TM and A, he couldn't think
• 24:20
  Speaker 7: of a truck that they actually had even had anybody
• 24:23
  Speaker 7: come back after five thousand miles and say, hey, I'm
• 24:25
  Speaker 7: having this problem. So that's how quick they caught it.
• 24:29
  Speaker 7: Ninety percent of the trucks they fixed most likely would
• 24:32
  Speaker 7: have never had that problem. And Toyotas still spent the money,
• 24:36
  Speaker 7: pulled the motors and and yeah, there was no like,
• 24:39
  Speaker 7: well let's just tweak this. They literally just did a
• 24:41
  Speaker 7: Q and a testing, trial and error and got the
• 24:46
  Speaker 7: right drill hole in there and put brand new engines
• 24:49
  Speaker 7: in all those trucks. So that that's what company we
• 24:51
  Speaker 7: worked for, and that's and that's what kind of vehicle
• 24:53
  Speaker 7: you drive up and down the road when you buy
• 24:54
  Speaker 7: a Toyota.
• 24:55
  Speaker 1: Wow, you don't play that anymore.
• 24:57
  Speaker 3: Total quality, Yeah no, And this is really what Toyota
• 25:02
  Speaker 3: is known for is continuous improvement u kaison and producing
• 25:07
  Speaker 3: quality product.
• 25:09
  Speaker 1: That speaks right.
• 25:10
  Speaker 7: So, and I mean, let's be honest. I mean, obviously
• 25:12
  Speaker 7: we you know. Part of the reason that that that
• 25:16
  Speaker 7: I work at a toilet dealership, and I'm speaking for Brad,
• 25:19
  Speaker 7: but part of the reason that that he owns a
• 25:21
  Speaker 7: Toyota dealership, the oldest and smallest in the state of Oklahoma.
• 25:24
  Speaker 7: People don't know that is customer retention. Most Toyota buyers
• 25:30
  Speaker 7: are not going to come back and flip unless for
• 25:33
  Speaker 7: some reason, again, you have your one offs, right, you
• 25:35
  Speaker 7: had a bad salesman at a dealership, or you just
• 25:37
  Speaker 7: you just bought a car and for some rey you
• 25:39
  Speaker 7: just didn't like it. But if Toyota buyers buy a car,
• 25:43
  Speaker 7: they have a good relationship with their dealer, they have it,
• 25:45
  Speaker 7: they have a they have a good experience when purchasing
• 25:47
  Speaker 7: the vehicle and coming back for service, and they like
• 25:49
  Speaker 7: the vehicle. They're not coming out of a Toyota now
• 25:52
  Speaker 7: Our customer retention is second to none when it comes
• 25:54
  Speaker 7: to that.
• 25:55
  Speaker 1: Wow.
• 25:57
  Speaker 4: So so could be where can they find you?
• 26:00
  Speaker 6: Where can I find me?
• 26:01
  Speaker 4: Where? Where can the people find you?
• 26:03
  Speaker 7: You're at nineteen eleven Southeast Washington Boulevard, right across the
• 26:07
  Speaker 7: street from eh My Way.
• 26:09
  Speaker 6: I love their Mexicano. Hey, we are there.
• 26:11
  Speaker 7: We did just go to winter hours. I like to
• 26:14
  Speaker 7: tell everybody in the car business we work bankers hours.
• 26:17
  Speaker 7: That doesn't mean we won't say till ten o'clock at night,
• 26:19
  Speaker 7: because I was there Tuesday night till ten o'clock. But
• 26:22
  Speaker 7: we are there eight thirty in the morning till six
• 26:24
  Speaker 7: pm during the week, and then we usually cut out
• 26:26
  Speaker 7: on Saturdays about five thirty.
• 26:28
  Speaker 1: OK.
• 26:29
  Speaker 3: And if you want to do all of your shopping online,
• 26:32
  Speaker 3: you can go to dungeons Toyota dot com. We've got
• 26:35
  Speaker 3: some great tools that will let you put together your
• 26:39
  Speaker 3: own deal. You can determine what your down payment is,
• 26:42
  Speaker 3: you can determine your payment, you can get a fix
• 26:46
  Speaker 3: on your credit score, you can fill out a credit application.
• 26:49
  Speaker 3: You can basically buy a car from your couch. Just
• 26:53
  Speaker 3: Toyota dot com.
• 26:55
  Speaker 7: I've been doing this a long time and I've worked
• 26:57
  Speaker 7: with some variations of what we're doing, but nothing what
• 26:59
  Speaker 7: we're doing. And we added a component, a Bolton component
• 27:03
  Speaker 7: called deal Central, And you can literally be sitting at
• 27:06
  Speaker 7: home and again, as long as you're within reason of
• 27:10
  Speaker 7: where you think your your credit determination is, you you
• 27:14
  Speaker 7: can tell us that you're going to need gap insurance.
• 27:16
  Speaker 7: You can tell us that, hey, I want to I
• 27:18
  Speaker 7: want to make sure and protect my tires and wheels
• 27:19
  Speaker 7: for the next three years. I'm going to keep my
• 27:21
  Speaker 7: car for one hundred thousand miles. I want this protection.
• 27:25
  Speaker 7: Here's my trade in, here's my ven number. When they
• 27:27
  Speaker 7: put their trade in. We're a Kelly blue Book buying center,
• 27:30
  Speaker 7: so Kelly blue Book is going to give them a
• 27:32
  Speaker 7: very very fair estimation until we see touch Field drive
• 27:35
  Speaker 7: the car and work your whole car deal from your home.
• 27:39
  Speaker 7: And then we can call you and say, hey, is
• 27:42
  Speaker 7: this were you really meaning to do this? Are you
• 27:44
  Speaker 7: just kind of And if they say yes, I mean
• 27:45
  Speaker 7: we have everything ready and you're in and out of
• 27:47
  Speaker 7: the dealership and a heartbeat.
• 27:48
  Speaker 1: Wow, that's incredible. Yeah, that's absolutely incredible.
• 27:52
  Speaker 3: Mix the car buying experience very transparent, fast and fun.
• 27:59
  Speaker 1: Simple too.
• 28:00
  Speaker 4: Yeah simple.
• 28:01
  Speaker 7: I was gonna say We are the most transparent, simple, upfront,
• 28:06
  Speaker 7: non pressure car dealership you will ever walk into without doubt,
• 28:10
  Speaker 7: and I've worked in eleven so.
• 28:12
  Speaker 2: Folks, you got to see it and feel it for yourself.
• 28:14
  Speaker 2: And I want to thank you guys both for coming
• 28:16
  Speaker 2: by today and sharing with us.
• 28:18
  Speaker 4: Tom, thank you.
• 28:19
  Speaker 6: Yeah, I appreciate.
• 28:20
  Speaker 1: It, but very good.
• 28:21
  Speaker 2: We've been enjoying our car talk today right here the
• 28:24
  Speaker 2: DUNGEUS Toyota crew, and right now we got news coming
• 28:27
  Speaker 2: up in just a little bit.
• 28:28
  Speaker 4: Stick around.
• 28:32
  Speaker 6: Thanks for listening to one on one with a professional,
• 28:35
  Speaker 6: A paid presentation at fourteen hundred K one