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RAA Returns to Handle Medical 911 Calls | Richmond News
Starting July 27th, Richmond’s ambulance service is back on the 911 line—here’s why and how it changes your call for help. After a year of debate and a rocky transition when the city’s Emergency Communications department took over medical calls, Richmond voters and officials are returning to a hybrid model. Medical emergencies now get routed directly to the Richmond Ambulance Authority, while police/fire calls go to the DEC first—with RAA backup if needed. Officials say this move ensures faster, better care by leveraging the RAA’s specialized training and resources. It’s not about…
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