Latest / The Retail Podcast / 🌟 Unlock the Power of Seamless Collaboration and Elevate Customer Experience with C WATCH Communication Tool 🚀

Transcript

🌟 Unlock the Power of Seamless Collaboration and Elevate Customer Experience with C WATCH Communication Tool 🚀 · The Retail Podcast

• 0:01
  Hello, I'm Derek Stellas from Sea Watch, and I'm here to
• 0:05
  present you our solution, which is watch as a service.
• 0:09
  The watch is a device to communicate between employees in
• 0:13
  a store. You can compare it like with a
• 0:15
  walkie-talkie, but then much nicer.
• 0:18
  It's around the wrist, not in your pocket or on your belt.
• 0:23
  Every employee in the store can arrive, pick a watch and look
• 0:27
  for the name. Look for his name.
• 0:29
  So once they log into the watch, let me check.
• 0:35
  So here I'm logging in Eddie, I'm giving a spin code now Eddie
• 0:46
  is logged on. Eddie sees who else is logged on
• 0:50
  with the watch and now Eddie can start sending messages, for
• 0:55
  example to me. Can you go to the reception
• 0:58
  please? This arrives here, and this
• 1:03
  arrives in audio, but also converted to to text.
• 1:08
  So the idea is that this way employees can communicate, don't
• 1:13
  have to walk around in the store to find each other to ask
• 1:17
  something, they can just ask the question quickly.
• 1:20
  They don't lose so much time. So that's why we say we don't
• 1:24
  sell watches, we sell time. And you don't buy the watch, you
• 1:28
  rent it. And all included even repairs,
• 1:32
  chargers, Everything is included for a fee per month.
• 1:35
  How much, just quickly? How many?
• 1:37
  How long does the battery last in the day?
• 1:39
  The battery life of the watch is certainly 10 to 12 hours during
• 1:44
  a day, so it's surely enough for a full shift in the evening.
• 1:48
  You put the watch on the charger, and then during the
• 1:51
  night the watch can recharge. But a full charge actually takes
• 1:56
  only 80 minutes. So in the morning someone can
• 1:59
  pick it up, it's fully charged and can work the whole shift,
• 2:03
  later put it back. Got you.
• 2:05
  OK. And then in terms of your actual
• 2:08
  use cases that you're demoing at the show, you've shown audio
• 2:12
  communication like a push to talk.
• 2:14
  Is that the launch sort of products or other areas you're
• 2:19
  gonna go into for use cases? At this moment we focus on push
• 2:23
  to talk applications, so which means communication between
• 2:27
  employees. A second application that we
• 2:30
  have is where the customer can at a certain department in the
• 2:34
  store, for example the wine and alcohol can ask for assistance
• 2:38
  or advice and then push on a tablet and this request then
• 2:42
  goes to the watches of those specialists who can explain
• 2:46
  something about wine. So that's the second application
• 2:49
  is the customer that asks for assistance directly to those
• 2:53
  people who can give it. We're thinking of other links to
• 2:58
  other systems and other technologies like task
• 3:00
  management like connecting it to self checkout cashiers where
• 3:05
  there is assistance needed in case of some incidents.
• 3:09
  Also connecting it to technologies like refrigerators
• 3:13
  if the temperature is not okay or bottle collecting machines.
• 3:18
  If they are almost full and someone needs to empty them, so
• 3:22
  the watch is a way to make a collected team in your store.
• 3:25
  Your employees are connected, but the first main application
• 3:29
  is communication, so you don't lose time to walk around to look
• 3:33
  for each other and you can work more efficient.
• 3:37
  Perfect. And then how many concurrent
• 3:39
  users can you have? The number of users is
• 3:41
  indefinite because. The watches are connected
• 3:45
  through SIM card and 4G to the cloud and or through Wi-Fi.
• 3:51
  So we have either four or four or 5G or Wi-Fi.
• 3:55
  They're connected to the cloud and it's in the cloud that the
• 3:58
  transcription from speech to text happens and then it sends
• 4:01
  back to the watch or watches of the receivers because we can
• 4:05
  also send watches, sorry messages to groups of people.
• 4:10
  We can also send messages to groups of people, so not only
• 4:13
  individuals, we can also. That's another feature indicate.
• 4:19
  Now I have a break. So my colleagues see that I have
• 4:22
  a break and they leave me alone for a while until I have my
• 4:25
  finish my coffee. When I'm done, I say break
• 4:28
  finished and then they know I'm available again.
• 4:30
  So it's a it's a way to to let your team know what you're doing
• 4:35
  and if you're available to come out and help.
• 4:38
  And I appreciate obviously the integration into other parts of
• 4:42
  a retailer's environment. Have you got any integrations
• 4:45
  with anyone else at the moment? At the moment we're doing pilot
• 4:48
  tests with integrations because we have an API and other systems
• 4:54
  can send messages through our API to the watch so, but we're
• 4:58
  doing just pilot tests in some stores with some some retailers
• 5:03
  at this. Point and how do people find out
• 5:05
  more? Where are you based?
• 5:06
  How do they get more information on you?
• 5:08
  The company is based in Poland. There is a development, but we
• 5:13
  are now setting up an organization of sales
• 5:16
  representatives, resellers throughout Europe and our
• 5:20
  website is just see the watch. So there you can find much more
• 5:24
  about the watch and you can ask for assistance, not less.
• 5:29
  Brilliant. Thank you.