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The Daily Dose #344 | The Pulse Trial Results Are In: Faster Fixes, Team Visibility and an Industry Benchmark
Most builders only find out a customer is unhappy once it has already cost them. At the end of the build, in a Google review, or in the dreaded Facebook groups. And the referral goes with it.
This week Az unpacks The Pulse by Australian Building Research and shares results from the builder trials that have been running quietly in the background. One short text at each stage of the build. Deposit, slab, frame, handover. Every reply lands in a live dashboard so you know exactly who to ask for a review, who to call, and what to fix.
Then he gets into the three things most people don't know it…
The skinny
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