Season 3: Episode 9 – Hear from Chief People Officer, Andrew Stephenson of EQ – talking EX, CX, BX

The Experience Perspective: An Ipsos Podcast · Apr 15, 2021 · 39m

This week we are delighted to welcome Andrew Stephenson of EQ, international specialists in payments and technology-led services, and our very own, Jamie Thorpe, Head of Experience Management (XM). Andrew specialises in developing customer focussed cultures in organisations. He has a long history in retail leadership, plus his non-exec. roles include being an advisor to the board committee for CX at HMRC. If anyone can talk about the relationship between Employee, Customer and Brand Experience – and, of course, financial impact, it’s Andrew! Listen in to also hear Andrew’s take on how CX has…