Paul Lasserre on AI & Customer Experience - Episode #7

The Adults In The AI Room · Feb 1, 2022 · 54m · transcript

In this episode, Seth and Chris talk with Paul Lasserre about his experience developing applied AI applications.

Highlights:

4:15 Link between AI and chasing pirates in the Navy

7:00 On getting into customer experience as a ML problem

10:00 On the challenges of internally selling new ideas

15:00 On measuring success

18:30 On rules vs machine learning

26:30 Creating a better customer experience

28:00 On leaving Genesys and moving to AWS

35:30 How to give people the support they want

42:00 What he's working on now and what's next

Contact Paul:

https://www.linkedin.com/in/paul-lasserre/

Thanks…