Latest / Something Extra / Leading with Heart w/ Susan Flippen

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Leading with Heart w/ Susan Flippen · Something Extra

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  Lisa Nichols: Chromosomes.
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  Lisa Nichols: Little strands of nucleic acids and proteins are the fundamental genetic instructions
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  Lisa Nichols: that tell us who we are at birth.
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  Lisa Nichols: Most people are born with forty six chromosomes, but each year in the United
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  Lisa Nichols: States, about six thousand people are born with an extra chromosome, making them a
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  Lisa Nichols: person with Down syndrome.
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  Lisa Nichols: If you've ever encountered someone with Down syndrome, you know that they are some
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  Lisa Nichols: of the kindest, most joyful people you will ever meet.
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  Lisa Nichols: They truly have something extra.
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  Lisa Nichols: My name is Lisa Nichols, and for thirty years, I have been both the
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  Lisa Nichols: CEO of Technology Partners and the mother to Ali.
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  Lisa Nichols: Ali has something extra in every sense of the word.
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  Lisa Nichols: I have been blessed to be by her side as she impacts everyone she
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  Lisa Nichols: meets.
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  Lisa Nichols: Through these two important roles as CEO and mother to Ally, I have
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  Lisa Nichols: witnessed countless life lessons that have fundamentally changed the way I look at the
• 0:54
  Lisa Nichols: world.
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  Lisa Nichols: While you may not have an extra chromosome, every leader has something extra that
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  Lisa Nichols: defines who you are.
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  Lisa Nichols: Join me as I explore the something extra in leaders from all walks of
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  Lisa Nichols: life and discover how that difference in each of them has made a difference
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  Lisa Nichols: in their companies, their families, their communities, and in themselves.
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  Lisa Nichols: If you like this episode today, please go to Apple Podcasts or wherever you
• 1:16
  Lisa Nichols: listen and leave us a five star rating.
• 1:19
  Lisa Nichols: I'm thrilled to have Susan Flippen on the show today.
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  Lisa Nichols: Susan is the CEO at the Flippen Group.
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  Lisa Nichols: Susan Flippin, welcome to the something extra podcast.
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  Lisa Nichols: I am so delighted, sister, that you were able to join me today for
• 1:31
  Lisa Nichols: the show.
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  Susan Flippen: Oh, thank you, Lisa.
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  Susan Flippen: I'm always excited to be with you.
• 1:36
  Lisa Nichols: I love you and Flip.
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  Lisa Nichols: I love what you've created.
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  Lisa Nichols: I especially love how you lead your life, and I really
• 1:44
  Lisa Nichols: can't wait to share all about that.
• 1:46
  Lisa Nichols: You guys are just incredible, remarkable people, and I can't
• 1:50
  Lisa Nichols: wait for our listeners to learn more about you.
• 1:53
  Lisa Nichols: But, you know, Susan, I always love to go back and tell our listeners
• 1:56
  Lisa Nichols: how do these connections come about.
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  Lisa Nichols: And I believe I mean, you and I really are fortunate to know each
• 2:03
  Lisa Nichols: other through CEO forum.
• 2:04
  Susan Flippen: Yes.
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  Lisa Nichols: It's how we originally had met, and, this is an organization
• 2:10
  Lisa Nichols: that's near and dear to both of us.
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  Lisa Nichols: And I know it's been impactful in our life, and I know it has
• 2:15
  Lisa Nichols: been for you and Flip as well.
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  Lisa Nichols: But and then several years ago through Pat Combs, which I know you know
• 2:21
  Lisa Nichols: Oh, man.
• 2:22
  Lisa Nichols: He's like, Lisa, I'm working for the flipping group now, and, I
• 2:26
  Lisa Nichols: really I wanna take you through our personalized assessment
• 2:30
  Lisa Nichols: to assess, like, blind spots and constraints and things like
• 2:34
  Lisa Nichols: that.
• 2:35
  Lisa Nichols: And I wanna talk about that more, and I will tell you, you know,
• 2:38
  Lisa Nichols: I'm a big believer in strength finders and this sort of thing.
• 2:41
  Lisa Nichols: That was a different kind of assessment for me, and I learned some things
• 2:45
  Lisa Nichols: about myself, Susan.
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  Lisa Nichols: One of the things that I'll just tell you, because I remember having a
• 2:51
  Lisa Nichols: conversation with Flip.
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  Lisa Nichols: You know, it really came kind of down, and it boiled down to, like,
• 2:56
  Lisa Nichols: I'm a really intuitive leader.
• 2:58
  Lisa Nichols: I'm more intuitive.
• 3:00
  Lisa Nichols: And Greg, my husband, that cofounded Technology Partners, and I know you
• 3:04
  Lisa Nichols: and Flip, work together in the flipping group.
• 3:07
  Lisa Nichols: So that's that's a whole another conversation.
• 3:09
  Lisa Nichols: Maybe we'll touch on that.
• 3:11
  Lisa Nichols: Yeah.
• 3:12
  Lisa Nichols: But, Greg is an analytical leader, and he's in
• 3:16
  Lisa Nichols: he wants to see the data, and he's always like, the data doesn't lie.
• 3:20
  Lisa Nichols: And I really never
• 3:23
  Lisa Nichols: quite understood that.
• 3:25
  Lisa Nichols: But, you know, now that we've gone through thirty one years of business,
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  Lisa Nichols: I see how sometimes my intuition is not always correct.
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  Lisa Nichols: And you need both sides.
• 3:34
  Susan Flippen: Yes.
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  Susan Flippen: Absolutely.
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  Lisa Nichols: Mhmm.
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  Lisa Nichols: You need both sides of the coins to make the best decisions.
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  Lisa Nichols: And I am so much more appreciative now of having the
• 3:44
  Lisa Nichols: data to back up decisions and not just going for your gut because
• 3:48
  Lisa Nichols: there have been many times I've gone for my gut, and it wasn't the
• 3:51
  Lisa Nichols: right decision.
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  Lisa Nichols: So, yeah, it was just really, really eye
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  Lisa Nichols: opening for me.
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  Lisa Nichols: The other thing I wanna just tell our listeners, you are truly and I'm
• 4:02
  Lisa Nichols: just I'm not just saying this, and we're gonna get into more of this.
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  Lisa Nichols: You are probably one of the most gracious, generous people I know too,
• 4:09
  Lisa Nichols: Susan.
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  Lisa Nichols: Our girls recently Ally and Paige recently launched,
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  Lisa Nichols: onto their own little entrepreneurial journey and founded Kindred Spirits Designs.
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  Lisa Nichols: And you truly were one of the first people to lean in
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  Lisa Nichols: and just give all sorts of ideas where you could do this and you
• 4:26
  Lisa Nichols: could do that.
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  Lisa Nichols: And, you know, we were just so grateful to you because you commissioned the
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  Lisa Nichols: girls to build or to design this beautiful bracelet for Aero Academy,
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  Lisa Nichols: which is a charter school that you and Flip were I think you've
• 4:40
  Lisa Nichols: I think you've been part of four or five different
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  Lisa Nichols: charter schools and starting them, but, that was just such an
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  Lisa Nichols: encouragement to my girls.
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  Lisa Nichols: And so I just wanna publicly thank you again, for
• 4:54
  Lisa Nichols: that, Susan.
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  Lisa Nichols: And just like I said, that's one of the things I admire about you
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  Lisa Nichols: and flip is just how you live your life.
• 5:01
  Susan Flippen: Well, I'm just smiling thinking about your girls making the bracelets and being young
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  Susan Flippen: entrepreneurs.
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  Susan Flippen: And the kids at Aero Academy, we're thrilled to have them.
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  Susan Flippen: It's a school where, I volunteer with another
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  Susan Flippen: group of parents and just love on our community, and that
• 5:18
  Susan Flippen: was a fun way to get to do that.
• 5:20
  Lisa Nichols: Yes.
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  Lisa Nichols: For sure.
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  Lisa Nichols: Well, before we jump in, I mean, we've got so much to talk about,
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  Lisa Nichols: and I wanna try to get as much in as we can, Susan, because
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  Lisa Nichols: I just I just know that you're gonna help our listeners.
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  Lisa Nichols: But take me back to your childhood.
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  Lisa Nichols: What did ten year old Susan dream of becoming, and,
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  Lisa Nichols: how does your life today compared with that vision when
• 5:43
  Lisa Nichols: you
• 5:44
  Susan Flippen: were ten years old?
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  Susan Flippen: Well, what's really amazing as a child, I
• 5:49
  Susan Flippen: loved, and I mean loved going to school.
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  Susan Flippen: I loved the teachers and, you know, I was just
• 5:57
  Susan Flippen: enthralled with what they knew and what they were gonna share and with how
• 6:00
  Susan Flippen: they loved us truthfully.
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  Susan Flippen: And so I never I had thought about being a teacher and
• 6:07
  Susan Flippen: I said that to some teachers in my life and and they were they
• 6:11
  Susan Flippen: were like, oh, you might not do that, you won't be able to support
• 6:14
  Susan Flippen: yourself, it's really really long hours and really really low pay, and
• 6:19
  Susan Flippen: so instead, I, studied computer science and
• 6:23
  Susan Flippen: accounting, which fascinating, interesting, useful stuff,
• 6:27
  Susan Flippen: but I can't say that it captured my heart fully And
• 6:31
  Susan Flippen: Right.
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  Susan Flippen: What's so amazing without me trying,
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  Susan Flippen: I now in the flipping group, we have a lot of different,
• 6:41
  Susan Flippen: brands that serve different vertical industries.
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  Susan Flippen: One of the ones that, we have a very large presence in is
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  Susan Flippen: public education.
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  Susan Flippen: And so I found myself in a spot where every day I get to
• 6:54
  Susan Flippen: wake up and think how to improve life for
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  Susan Flippen: educators, how to make them more impactful with the children they get to serve.
• 7:02
  Susan Flippen: And I'm like, that's pretty amazing.
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  Susan Flippen: I didn't I didn't get to be a teacher, but I get to serve
• 7:07
  Susan Flippen: them all day long.
• 7:09
  Lisa Nichols: Isn't that amazing?
• 7:11
  Lisa Nichols: Yes.
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  Lisa Nichols: Talk about you and I spoke before the, before the podcast started
• 7:15
  Lisa Nichols: about connecting dots.
• 7:17
  Lisa Nichols: Mhmm.
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  Lisa Nichols: And I said, sometimes you just go from one dot to the other and
• 7:21
  Lisa Nichols: you have no idea what this picture is gonna look like,
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  Lisa Nichols: but, it is so painful.
• 7:27
  Susan Flippen: Yeah.
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  Susan Flippen: When you said that, it it made me think of, as a high school
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  Susan Flippen: student, I was very fortunate to be giving
• 7:36
  Susan Flippen: given several scholarships.
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  Susan Flippen: I had graduated from a really sweet small school.
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  Susan Flippen: I didn't even know people went and visited schools or that you applied for
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  Susan Flippen: scholarships.
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  Susan Flippen: Fortunately, my school counselor did that for me.
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  Susan Flippen: I didn't even know she was doing it.
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  Susan Flippen: And I wound up getting several nice scholarships.
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  Susan Flippen: And the way that I made my college decision, having
• 7:58
  Susan Flippen: visited zero colleges, was my cousin went to Texas
• 8:02
  Susan Flippen: a and m University, and he said, well, you should come
• 8:06
  Susan Flippen: there because that's where I am.
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  Susan Flippen: And I said, okay.
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  Susan Flippen: And and then he decided to not finish there, so I was there
• 8:14
  Susan Flippen: and not didn't know anyone on the planet.
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  Susan Flippen: And decades later, I still live in College Station, Texas,
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  Susan Flippen: and we love it, Lisa.
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  Susan Flippen: There are, I don't know, over seventy thousand
• 8:27
  Susan Flippen: students at Texas a and m.
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  Susan Flippen: So I'm in a town of over seventy thousand twenty year olds, and we
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  Susan Flippen: love it because they're about to start life.
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  Susan Flippen: They're excited about life.
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  Susan Flippen: I didn't plan to stay there.
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  Susan Flippen: I didn't even really give a lot of thought to how I wound up
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  Susan Flippen: there in the first place.
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  Susan Flippen: And the other thing I love about our community is we can touch
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  Susan Flippen: the world from College Station.
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  Susan Flippen: There are students from more than a hundred and ten countries that come to
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  Susan Flippen: school there.
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  Susan Flippen: And because it's not a really big town, those are my friends and neighbors
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  Susan Flippen: everywhere I go.
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  Susan Flippen: And so it's like you get to experience the world.
• 9:02
  Susan Flippen: And, anyway, we love it.
• 9:04
  Lisa Nichols: That's amazing.
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  Lisa Nichols: Well, I've met a lot of Aggies in my day.
• 9:10
  Lisa Nichols: And, they're just always amazing people, you know?
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  Lisa Nichols: So I I'm gonna come visit you in person.
• 9:17
  Lisa Nichols: Susan, I'm gonna make that up.
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  Lisa Nichols: I'm gonna put that on my bucket list.
• 9:20
  Susan Flippen: Ready.
• 9:21
  Lisa Nichols: Yes.
• 9:22
  Lisa Nichols: Absolutely.
• 9:23
  Lisa Nichols: Well, I know that you grew up too as one of four girls.
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  Lisa Nichols: How did that shape you, Susan?
• 9:29
  Susan Flippen: Well, you know, part part of my story is,
• 9:35
  Susan Flippen: I, through a series of circumstances, wound up in foster care.
• 9:40
  Susan Flippen: So, you know,
• 9:43
  Susan Flippen: no parent sets out for that to happen to their
• 9:47
  Susan Flippen: children, but there were just circumstances
• 9:51
  Susan Flippen: that led to that and,
• 9:55
  Susan Flippen: our family wound up being broken apart in different
• 9:59
  Susan Flippen: one of my sisters was in a different foster care home, but all of
• 10:03
  Susan Flippen: that talk about connecting the dots.
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  Susan Flippen: I feel like it prepared my heart to,
• 10:10
  Susan Flippen: it's like I got a front row education to needs and heartaches
• 10:15
  Susan Flippen: and then connecting the dots again that as an adult,
• 10:19
  Susan Flippen: I one of the things I spend a lot of time in it on
• 10:23
  Susan Flippen: is our education companies and we're helping teachers connect
• 10:27
  Susan Flippen: with their kids and fill in the gap just like my teachers did.
• 10:32
  Susan Flippen: Yes.
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  Susan Flippen: And it you know, so thankful to get to do it.
• 10:35
  Susan Flippen: And so thankful,
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  Susan Flippen: I would have never signed up for that, but I'm thankful what I
• 10:41
  Susan Flippen: for what I learned on that journey.
• 10:43
  Lisa Nichols: Oh, well, I mean, goodness gracious, Susan.
• 10:48
  Lisa Nichols: And we we had never sometimes life does
• 10:52
  Lisa Nichols: throw us curve balls and and things, and we would never sign
• 10:56
  Lisa Nichols: up for the adversity.
• 10:57
  Lisa Nichols: Right?
• 10:57
  Lisa Nichols: But the things that we learn
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  Susan Flippen: Mhmm.
• 10:59
  Lisa Nichols: Through the experience, if we're willing to, right, if we allow those
• 11:04
  Lisa Nichols: things to to help shape us, they certainly do, and sometimes more.
• 11:08
  Lisa Nichols: The valleys sometimes shape us more even than the summits, I think, you know,
• 11:13
  Lisa Nichols: of life.
• 11:14
  Lisa Nichols: That's right.
• 11:14
  Lisa Nichols: But, yeah, I know that you're you lived with your aunt
• 11:18
  Lisa Nichols: and uncle during high school, and I think they were a big part of
• 11:22
  Lisa Nichols: your story too.
• 11:23
  Lisa Nichols: Right?
• 11:23
  Susan Flippen: Oh, yes.
• 11:24
  Susan Flippen: I,
• 11:26
  Susan Flippen: when I was in a foster home situation that wasn't very good, there
• 11:30
  Susan Flippen: were some that were good, but this one was was not.
• 11:33
  Susan Flippen: And I I just thought I haven't seen this aunt and uncle since
• 11:37
  Susan Flippen: I was eight.
• 11:37
  Susan Flippen: They didn't know where we were.
• 11:39
  Susan Flippen: And I I told my sister, let's call them.
• 11:42
  Susan Flippen: Remember how sweet they were and how much we loved their the
• 11:47
  Susan Flippen: little town they lived in in Texas.
• 11:49
  Susan Flippen: It's a little town called Hue Springs.
• 11:52
  Susan Flippen: I, I refer to it lovingly as Mayberry because
• 11:56
  Susan Flippen: the whole town just rooted for each other and knew each other and it's
• 11:59
  Susan Flippen: just this pretty picturesque little place and I got to live with
• 12:03
  Susan Flippen: them and, experience a loving family
• 12:07
  Susan Flippen: environment, and it it prepared me for a lot
• 12:12
  Susan Flippen: of things.
• 12:13
  Lisa Nichols: Oh, that's so awesome.
• 12:15
  Lisa Nichols: Well, I I know, like you said, you you majored in computer
• 12:19
  Lisa Nichols: science, accounting.
• 12:20
  Lisa Nichols: I'm sure those things have come into bear with what Flip
• 12:24
  Lisa Nichols: are doing today.
• 12:25
  Lisa Nichols: And, again, I never connecting the dot.
• 12:28
  Lisa Nichols: But you and Flip launched the Flipping Group back in nineteen ninety.
• 12:32
  Lisa Nichols: What, what was that spark,
• 12:36
  Lisa Nichols: Susan, that ignited the flipping group?
• 12:38
  Susan Flippen: Well, at the time I was working in corporate America and, you know, learning
• 12:42
  Susan Flippen: a lot is wonderful education and the role I was in and,
• 12:46
  Susan Flippen: Flip was seeing patients all day.
• 12:48
  Susan Flippen: He's a psychotherapist by formal training and really good at it.
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  Susan Flippen: I mean, he just loves people well and helps them get unstuck
• 12:56
  Susan Flippen: and very skilled at it.
• 12:58
  Susan Flippen: And I remember him saying to me, I am going to
• 13:03
  Susan Flippen: help
• 13:04
  Susan Flippen: change the headlines about our nation's youth, and I'm gonna write a
• 13:09
  Susan Flippen: curriculum to help kids live on purpose.
• 13:12
  Susan Flippen: And I was like when he said he was gonna change the headlines about
• 13:16
  Susan Flippen: our nation's youth, I was like, you are?
• 13:18
  Susan Flippen: You know, I knew he was great with kids, but it was hard to
• 13:22
  Susan Flippen: imagine the scale.
• 13:23
  Susan Flippen: You know, this is decades ago.
• 13:25
  Susan Flippen: And then the very next thing he said to me, and and this company
• 13:28
  Susan Flippen: cannot be built on me.
• 13:31
  Susan Flippen: You know, we called ourselves the flipping group back in the day because we
• 13:35
  Susan Flippen: you know, there wasn't a marketing department.
• 13:37
  Susan Flippen: You just went with something, but we have brands in different verticals that are
• 13:42
  Susan Flippen: better known under those brands.
• 13:43
  Susan Flippen: But, yeah, that's how that's how it started, and I was able
• 13:48
  Susan Flippen: to, again, connect the dots and use the experiences I was gaining in different
• 13:52
  Susan Flippen: places because all companies need computer science and accounting.
• 13:56
  Susan Flippen: Right?
• 13:56
  Susan Flippen: So Absolutely.
• 13:57
  Susan Flippen: And those things are wonderful.
• 13:58
  Susan Flippen: It's just not my greatest heartbeat.
• 14:00
  Susan Flippen: I noticed even when I was in school in computer science, the people who
• 14:03
  Susan Flippen: were amazing at it were the people who they wanted to do that
• 14:07
  Susan Flippen: on the weekend also because it was that fun for them.
• 14:10
  Lisa Nichols: Discretionary time.
• 14:12
  Lisa Nichols: Yes.
• 14:12
  Lisa Nichols: They're not about it.
• 14:14
  Susan Flippen: I'm never gonna be as great as them at that because it's their passion.
• 14:17
  Susan Flippen: So my passion is helping people live
• 14:21
  Susan Flippen: fully what what they were made to do.
• 14:24
  Susan Flippen: And so it's great.
• 14:25
  Lisa Nichols: I love that.
• 14:27
  Lisa Nichols: Well, tell us more about the flipping group.
• 14:30
  Lisa Nichols: Tell our listeners about the flipping group.
• 14:32
  Lisa Nichols: Tell us more about the mission and the vision and, you know, how how
• 14:36
  Lisa Nichols: they can engage with you guys, and then I've got lots of other questions.
• 14:39
  Susan Flippen: Well, thank you, Lisa.
• 14:41
  Susan Flippen: Yes.
• 14:41
  Susan Flippen: So our our main focus is bringing out the best
• 14:45
  Susan Flippen: in people.
• 14:46
  Susan Flippen: And so in corporate America, we work with mainly large,
• 14:51
  Susan Flippen: midsize, and large corporations in the people development space,
• 14:56
  Susan Flippen: helping with organizational development and team dynamics, individual
• 15:00
  Susan Flippen: coaching, helping an organization realize their potential when
• 15:04
  Susan Flippen: the team is all pulling in the same direction and We love it.
• 15:08
  Susan Flippen: We get to work with clients all over the world the team does and,
• 15:13
  Susan Flippen: very rewarding and, lots of great results.
• 15:16
  Susan Flippen: I mean core corporations need to they need to feel it, but they
• 15:20
  Susan Flippen: they need to see it talk about the data, right?
• 15:22
  Susan Flippen: They need to see a return on investment and it happens all the
• 15:26
  Susan Flippen: time because when we pull together, we're more we're more together.
• 15:30
  Susan Flippen: Right?
• 15:31
  Susan Flippen: So how do you get unstuck
• 15:34
  Susan Flippen: and, leverage that better?
• 15:36
  Susan Flippen: And then in schools, our biggest brand is known as Capturing Kids' Hearts,
• 15:41
  Susan Flippen: and it's all about helping schools build a culture
• 15:45
  Susan Flippen: and climate that teachers wanna be in every day, that kids
• 15:49
  Susan Flippen: wanna come to, that parents are eager to bring their kids into, and
• 15:53
  Susan Flippen: we help teachers.
• 15:56
  Susan Flippen: We've all had amazing teachers, right, that you're like, oh, I wish I was
• 16:00
  Susan Flippen: with them all day.
• 16:01
  Susan Flippen: How how do you take what they're doing that's so captivating to kids
• 16:06
  Susan Flippen: and teach more people who don't do that naturally to do that better.
• 16:10
  Susan Flippen: Mhmm.
• 16:11
  Susan Flippen: And how do you raise the expectations in kids where
• 16:15
  Susan Flippen: they wanna hold themselves to a higher standard as a team.
• 16:19
  Susan Flippen: Mhmm.
• 16:19
  Susan Flippen: And when when we do that, when you build emotional safety and trust
• 16:24
  Susan Flippen: in the classroom and the kids are agreeing to a higher standard and they
• 16:28
  Susan Flippen: wanna hold each other to the higher standard, amazing results happen.
• 16:32
  Susan Flippen: So,
• 16:34
  Susan Flippen: I love the work that we get to do in any vertical.
• 16:36
  Susan Flippen: Teamalytics also works in pro sports, collegiate sports with
• 16:40
  Susan Flippen: teams or individual athletes.
• 16:43
  Susan Flippen: They also work with in the government sector.
• 16:46
  Susan Flippen: So, you know, lots of, different types of organizations, but
• 16:50
  Susan Flippen: the biggest asset and biggest liability on every balance sheet
• 16:55
  Susan Flippen: are the people.
• 16:56
  Susan Flippen: Right?
• 16:56
  Susan Flippen: It you can have all the buildings in the world, all the inventory in
• 17:00
  Susan Flippen: the world, all the IP in the world, but if you don't have people
• 17:04
  Susan Flippen: pulling together for mission, it you know, you're never gonna
• 17:08
  Susan Flippen: have the return you you could have.
• 17:10
  Susan Flippen: An impact in dollars, whatever it is you're measuring.
• 17:14
  Lisa Nichols: Yes.
• 17:15
  Lisa Nichols: Oh, for sure.
• 17:16
  Lisa Nichols: Yes.
• 17:16
  Lisa Nichols: For sure.
• 17:17
  Lisa Nichols: Yeah.
• 17:17
  Lisa Nichols: I was thinking as you were talking, Susan, I'm thinking the common denominator in
• 17:20
  Lisa Nichols: all of this is people.
• 17:22
  Lisa Nichols: Yes.
• 17:23
  Lisa Nichols: That's the common denominator.
• 17:25
  Lisa Nichols: So I love that you guys what you are doing.
• 17:27
  Lisa Nichols: Well, I know that you have a super strong culture, Susan.
• 17:30
  Lisa Nichols: You guys have been voted best workplaces, best companies to work for in Texas.
• 17:35
  Lisa Nichols: You know, how have you intentionally designed that culture?
• 17:39
  Lisa Nichols: And that's Mark Miller, you know, from the you probably know Mark.
• 17:43
  Lisa Nichols: He was the vice president of high performance leadership for Chick fil A for
• 17:46
  Lisa Nichols: forty years.
• 17:47
  Lisa Nichols: Yeah.
• 17:48
  Lisa Nichols: And he and he always says, you know, cultures, they
• 17:52
  Lisa Nichols: they're they can happen by accident, but they should not happen
• 17:56
  Lisa Nichols: by accident.
• 17:57
  Lisa Nichols: They should happen by design.
• 17:58
  Lisa Nichols: Right.
• 17:59
  Lisa Nichols: And so I know you guys have been intentional.
• 18:01
  Lisa Nichols: So what are some of the things that you guys have done to build
• 18:04
  Lisa Nichols: the amazing culture you have?
• 18:06
  Susan Flippen: So we we have a social contract within our organization
• 18:10
  Susan Flippen: where we have all agreed to standards of behavior.
• 18:13
  Susan Flippen: I'm gonna bring my best with joy.
• 18:18
  Susan Flippen: So we're gonna help each other be our best and we also
• 18:22
  Susan Flippen: provide space that when there's conflict We're committed
• 18:26
  Susan Flippen: to working it out.
• 18:27
  Susan Flippen: Not oh well now I can't trust that person.
• 18:30
  Susan Flippen: No, we're gonna dig in and and, restore that and
• 18:34
  Susan Flippen: build trust.
• 18:35
  Susan Flippen: And it's been so neat to see that when you really do that,
• 18:39
  Susan Flippen: relationships, if you're willing to be brave enough to do it and love somebody
• 18:43
  Susan Flippen: enough to say, hey, we're stuck.
• 18:45
  Susan Flippen: Can we really talk it through for real?
• 18:48
  Susan Flippen: It's amazing how much stronger you become when
• 18:52
  Susan Flippen: you're able to do that.
• 18:54
  Susan Flippen: And then when you have a whole army of people doing it, like,
• 18:58
  Susan Flippen: this sounds odd to say, but COVID in many ways was
• 19:03
  Susan Flippen: fun.
• 19:04
  Susan Flippen: I would never sign up for it again, but it was fun to pull
• 19:08
  Susan Flippen: together because the team had so much relational capacity
• 19:12
  Susan Flippen: that, we were able to pull together and we huddled our team
• 19:17
  Susan Flippen: every single day.
• 19:18
  Susan Flippen: One, just to help people deal with how life was
• 19:22
  Susan Flippen: changing right before our eyes and and in our business, you know, everything just
• 19:26
  Susan Flippen: came to a screeching halt.
• 19:29
  Susan Flippen: But we were able to innovate during that time and use that time
• 19:33
  Susan Flippen: to educate our team.
• 19:35
  Susan Flippen: We were able to keep the whole team, which was amazing, but a lot
• 19:38
  Susan Flippen: of that was because we pulled together and we would innovate so quickly,
• 19:43
  Susan Flippen: and and I know a lot of companies learn this.
• 19:45
  Susan Flippen: We're like, wow.
• 19:46
  Susan Flippen: We we actually had the ability to move faster than we were moving all
• 19:49
  Susan Flippen: along.
• 19:50
  Susan Flippen: Right?
• 19:50
  Susan Flippen: It's COVID just put that on steroids.
• 19:53
  Susan Flippen: Sure.
• 19:53
  Susan Flippen: So one of the things we also intentionally do is we revisit
• 19:58
  Susan Flippen: the culture.
• 19:58
  Susan Flippen: It's not like, well, once a year we talked about it.
• 20:00
  Susan Flippen: It's it's an ongoing thing.
• 20:02
  Susan Flippen: We we we make sure that we start meetings with good things because
• 20:07
  Susan Flippen: that just changes the atmosphere.
• 20:08
  Susan Flippen: You know, tell us something good and, you know, we spend a little bit
• 20:12
  Susan Flippen: of time celebrating before we dive right into problem solving.
• 20:16
  Susan Flippen: I love solving problems.
• 20:18
  Susan Flippen: So do my teammates, but we don't wanna miss the the joy
• 20:22
  Susan Flippen: in celebrating.
• 20:23
  Susan Flippen: Hey, look what look what we've been able to do, and then it just
• 20:27
  Susan Flippen: energizes you to to solve even better.
• 20:31
  Lisa Nichols: That's all good.
• 20:33
  Lisa Nichols: That's practical.
• 20:34
  Lisa Nichols: That's just a practical thing that we can that we can all implement.
• 20:38
  Lisa Nichols: Right?
• 20:39
  Lisa Nichols: Before we start a meeting.
• 20:40
  Lisa Nichols: Let's talk about something good.
• 20:42
  Lisa Nichols: You know, what good has happened this week.
• 20:44
  Lisa Nichols: Let's celebrate that.
• 20:45
  Susan Flippen: We also hold ourselves accountable.
• 20:47
  Susan Flippen: Our social contract isn't just words on a wall.
• 20:51
  Susan Flippen: We, you know, when we gather team in different sub teams,
• 20:56
  Susan Flippen: part of our structure is everyone is on some sort of huddle so that
• 21:00
  Susan Flippen: everybody's part of a sub team, because you can't get everyone in the nation
• 21:04
  Susan Flippen: together every day.
• 21:05
  Susan Flippen: Right?
• 21:06
  Susan Flippen: And but we make sure that we revisit, aspects of the
• 21:10
  Susan Flippen: social contract so that we can reflect on
• 21:15
  Susan Flippen: I can grade myself.
• 21:16
  Susan Flippen: How am I doing?
• 21:17
  Susan Flippen: You know, and it just it brings it to awareness that relationships matter,
• 21:21
  Susan Flippen: and when they're healthy and whole, you can do more.
• 21:24
  Susan Flippen: Yeah.
• 21:24
  Lisa Nichols: Yeah.
• 21:25
  Lisa Nichols: That's so good.
• 21:26
  Lisa Nichols: So good, Susan.
• 21:29
  Lisa Nichols: Well, let me ask you this.
• 21:30
  Lisa Nichols: Would you because we I already said, like, you know, the proprietary
• 21:35
  Lisa Nichols: assessment that you guys do, you know, really does identify blind spots,
• 21:39
  Lisa Nichols: constraints.
• 21:40
  Lisa Nichols: You know, it's it's very scientific Yes.
• 21:43
  Lisa Nichols: How you guys, you know, go about that.
• 21:46
  Lisa Nichols: But what do you believe?
• 21:47
  Lisa Nichols: And I know you work with a lot of leaders, Susan.
• 21:50
  Lisa Nichols: What do you believe are some of those biggest bite blind spots that you
• 21:53
  Lisa Nichols: see with leaders?
• 21:56
  Susan Flippen: Well, I think one of the blind spots for leaders is
• 22:00
  Susan Flippen: it's hard for leaders to get authentic feedback, right?
• 22:04
  Susan Flippen: Because if you're the CEO, Lisa, they don't want to disappoint you or
• 22:08
  Susan Flippen: they don't want to expose their weak spot and and to get real
• 22:13
  Susan Flippen: feedback isn't easy and
• 22:16
  Susan Flippen: so encouraging leaders to find
• 22:20
  Susan Flippen: truth tellers in their lives that maybe it's some people at work,
• 22:25
  Susan Flippen: but maybe it's an executive coach maybe it's somebody
• 22:29
  Susan Flippen: on the outside, a peer group like you and I are both in the
• 22:31
  Susan Flippen: CEO forum, so taking time to actually stop
• 22:36
  Susan Flippen: and ask questions of others that that might not be
• 22:40
  Susan Flippen: as intimidated to give you feedback, because of the role relationship.
• 22:45
  Lisa Nichols: Sure.
• 22:46
  Lisa Nichols: Yeah.
• 22:47
  Lisa Nichols: No.
• 22:47
  Lisa Nichols: That's a big one.
• 22:48
  Lisa Nichols: That's a big one.
• 22:49
  Lisa Nichols: Well, let me ask you this.
• 22:51
  Lisa Nichols: When they identify and let's just take maybe you can just
• 22:55
  Lisa Nichols: do an anecdotal, like one blind spot.
• 22:57
  Lisa Nichols: What are some practical, tactical things,
• 23:02
  Lisa Nichols: that a leader can do, Susan, to help move that
• 23:06
  Lisa Nichols: blind spot in the right direction Mhmm.
• 23:08
  Lisa Nichols: To get on the other side of the ledger, using our accounting,
• 23:13
  Lisa Nichols: background that we both have.
• 23:14
  Susan Flippen: Oh, that's funny.
• 23:17
  Susan Flippen: Well, I think
• 23:19
  Susan Flippen: you mentioned data.
• 23:20
  Susan Flippen: So Teamalytics, our our company that works, with
• 23:24
  Susan Flippen: corporations, pro sports, etcetera, they use a lot of data
• 23:29
  Susan Flippen: because in a corporate setting, that's that's there's an expectation.
• 23:32
  Susan Flippen: What does the data tell us?
• 23:34
  Susan Flippen: So people always say to you, Lisa, play to your strengths, play to your
• 23:37
  Susan Flippen: strengths, and I love strength finders.
• 23:39
  Susan Flippen: I like knowing and celebrating what people are good at, and it's great to
• 23:43
  Susan Flippen: know that.
• 23:44
  Susan Flippen: And the instrument we use does highlight that, and we affirm
• 23:48
  Susan Flippen: that in people, but it's designed to help you know it's not
• 23:52
  Susan Flippen: your strengths that are holding you back.
• 23:55
  Susan Flippen: It's the blind spot, or it's the thing that you kinda know it's there,
• 23:58
  Susan Flippen: but you don't know what to do about it.
• 24:01
  Susan Flippen: And so, our our instrument is designed to help
• 24:05
  Susan Flippen: people be aware of
• 24:08
  Susan Flippen: those the potential spot for growth that's gonna give you more
• 24:12
  Susan Flippen: breakthrough, something that's holding you back.
• 24:14
  Susan Flippen: Like, maybe you're overly confident.
• 24:16
  Susan Flippen: Maybe you're not confident enough, and it as a leader, it'll identify
• 24:20
  Susan Flippen: one or two key things that will give you breakthrough, and then
• 24:24
  Susan Flippen: we help that leader,
• 24:28
  Susan Flippen: develop a plan and it's of changing behavior.
• 24:31
  Susan Flippen: You know, like, what are the small things you can do that will
• 24:36
  Susan Flippen: start shifting?
• 24:37
  Susan Flippen: Sometimes it's a big thing, and then how and then following
• 24:41
  Susan Flippen: back up to give people that encouragement to do it.
• 24:44
  Susan Flippen: Right?
• 24:44
  Susan Flippen: It's hard to change.
• 24:45
  Susan Flippen: Yes.
• 24:46
  Susan Flippen: It is.
• 24:47
  Susan Flippen: We we know what we know, and it got us to where we are,
• 24:49
  Susan Flippen: but, what got you to this level isn't gonna get you to the next
• 24:53
  Susan Flippen: level.
• 24:53
  Susan Flippen: Right?
• 24:54
  Susan Flippen: So we're looking for breakthrough.
• 24:56
  Susan Flippen: Yeah.
• 24:56
  Susan Flippen: And once people experience breakthrough,
• 25:00
  Susan Flippen: they they want more of it.
• 25:02
  Susan Flippen: And
• 25:02
  Lisa Nichols: I'm gonna say they want more.
• 25:04
  Susan Flippen: Yeah.
• 25:04
  Susan Flippen: Flip is like trying a new book.
• 25:06
  Susan Flippen: And one of the things he always says is no organization can rise above
• 25:11
  Susan Flippen: the constraints of its leadership.
• 25:12
  Susan Flippen: So if you and I both sit in a CEO position, we
• 25:16
  Susan Flippen: are a lid on the organization.
• 25:18
  Susan Flippen: Whatever my constraint is affects the team that that I want to serve
• 25:22
  Susan Flippen: and the clients I want to serve.
• 25:24
  Susan Flippen: And when someone helps me, because I I it's hard for
• 25:28
  Susan Flippen: me to self assess.
• 25:29
  Susan Flippen: When somebody helps me get breakthrough, even if I know what it is, if
• 25:33
  Susan Flippen: they help me to know what to do, if I knew what to do,
• 25:35
  Susan Flippen: I'd be doing it.
• 25:36
  Susan Flippen: Right?
• 25:36
  Susan Flippen: If they help me to know what tweaks to work on,
• 25:40
  Susan Flippen: then the next thing that that does when my breakthrough comes, the
• 25:44
  Susan Flippen: the next layer of staff next to me, all of a sudden there's
• 25:49
  Susan Flippen: constraints are highlighted.
• 25:50
  Susan Flippen: And so you wanna help them get more breakthrough as well.
• 25:53
  Susan Flippen: And it is just fun to watch teams do that because people want
• 25:57
  Susan Flippen: they wanna serve powerfully, whether you're a school teacher or in a boardroom
• 26:02
  Susan Flippen: of the biggest company on the planet.
• 26:04
  Susan Flippen: You wanna be impactful.
• 26:05
  Susan Flippen: You want your life to count.
• 26:07
  Susan Flippen: Right.
• 26:08
  Lisa Nichols: You know, Susan, as you're talking, I'm just thinking what you guys are doing
• 26:12
  Lisa Nichols: and how you go about it, it's it truly is real
• 26:16
  Lisa Nichols: transformation.
• 26:18
  Lisa Nichols: It's transforming the individual.
• 26:21
  Lisa Nichols: Mhmm.
• 26:21
  Lisa Nichols: If they're willing.
• 26:22
  Lisa Nichols: Right?
• 26:23
  Lisa Nichols: It's hard work, but they have to be willing.
• 26:25
  Lisa Nichols: You have to have a willing party.
• 26:28
  Lisa Nichols: And but as individuals transform, the
• 26:32
  Lisa Nichols: organization just naturally transforms too.
• 26:35
  Susan Flippen: Yes.
• 26:36
  Susan Flippen: Absolutely.
• 26:37
  Lisa Nichols: That's just really beautiful.
• 26:39
  Lisa Nichols: Well, I'm gonna ask you one more question, then we need to take a
• 26:41
  Lisa Nichols: quick break.
• 26:42
  Lisa Nichols: But we kinda talked about this.
• 26:44
  Lisa Nichols: What is it like co leading the organization with Flip,
• 26:48
  Lisa Nichols: and how have you guys made it work?
• 26:50
  Lisa Nichols: Because I know that is a question I get all the time from people.
• 26:54
  Lisa Nichols: They're like, how in the world do do you work with
• 26:58
  Lisa Nichols: your spouse?
• 26:58
  Lisa Nichols: How have you and Greg made it work?
• 27:00
  Lisa Nichols: And and I always laughingly say, and it's the truth, Susan, I'm like, we've
• 27:04
  Lisa Nichols: not always done it right.
• 27:06
  Lisa Nichols: In fact, there are some years where where I just didn't know, you know,
• 27:10
  Lisa Nichols: if we were gonna be able to make it.
• 27:12
  Lisa Nichols: But, I mean, we we've learned some things over the the course
• 27:16
  Lisa Nichols: of thirty one years of working with one another, and, I'd love
• 27:20
  Lisa Nichols: to hear kind of your perspective on that with working with Flip.
• 27:24
  Susan Flippen: Well, I think you talked about it earlier how, Greg is wired
• 27:29
  Susan Flippen: very differently from you, and then there's some complimentary wiring.
• 27:32
  Susan Flippen: Like, you're both, you know, wanna make a difference.
• 27:36
  Susan Flippen: So you have that
• 27:37
  Lisa Nichols: in common.
• 27:38
  Susan Flippen: Same with Flip and I.
• 27:39
  Susan Flippen: We have very different wirings, and we have learned over time
• 27:43
  Susan Flippen: how to yet how to let that be a complement to one another.
• 27:47
  Susan Flippen: Like if we lean in and listen to the other, there's a better answer
• 27:50
  Susan Flippen: in there.
• 27:51
  Susan Flippen: The collective intelligence, there's just there's more to it.
• 27:55
  Susan Flippen: And so we've learned how to do that together.
• 27:57
  Susan Flippen: And for me, it's not for everyone, but my personal choice when
• 28:01
  Susan Flippen: I was in a a big corporate role, it pulled me in a different
• 28:05
  Susan Flippen: direction than him.
• 28:07
  Susan Flippen: And I I like me on his team, you know, us on a
• 28:11
  Susan Flippen: team together and I love our mission.
• 28:14
  Susan Flippen: It's like bringing out the best in people.
• 28:16
  Susan Flippen: Who wouldn't wanna be on that mission?
• 28:18
  Susan Flippen: Right?
• 28:18
  Susan Flippen: It's
• 28:19
  Lisa Nichols: Right.
• 28:19
  Lisa Nichols: It's Compelling.
• 28:21
  Susan Flippen: I love the teammates that we have and we've just learned over
• 28:25
  Susan Flippen: time to, work together.
• 28:27
  Susan Flippen: It helps in our organization that what we do is
• 28:31
  Susan Flippen: help raise performance in individuals and organizations.
• 28:35
  Susan Flippen: So we are our team are professionals that do
• 28:39
  Susan Flippen: this all over the world, and so we're able to leverage
• 28:43
  Susan Flippen: that.
• 28:44
  Susan Flippen: We have mentors in the company that help us and Right.
• 28:48
  Susan Flippen: We're all able to help each other because
• 28:52
  Susan Flippen: our our team talks a lot about our culture and how how much we
• 28:56
  Susan Flippen: love it.
• 28:56
  Susan Flippen: And I always remind them, yes, we experience this
• 29:00
  Susan Flippen: so that we're equipped to pour it out because a lot of people are
• 29:04
  Susan Flippen: in tough work situations, tougher than it has to be.
• 29:08
  Susan Flippen: Right?
• 29:09
  Susan Flippen: And when you've experienced something that's,
• 29:13
  Susan Flippen: truly a high performing team, you you want everyone to have it.
• 29:17
  Susan Flippen: And we're experiencing it so that we can, share it.
• 29:21
  Susan Flippen: And the same the same with Flip and I, we've learned, like, we were
• 29:25
  Susan Flippen: talking this morning about, we get a lot of phone calls from just
• 29:29
  Susan Flippen: people looking for advice.
• 29:31
  Susan Flippen: You know, just friends we've made along the way, and they've realized
• 29:35
  Susan Flippen: that our skill set complements each other.
• 29:38
  Susan Flippen: And so we can both be helpful in different ways to whatever challenge
• 29:42
  Susan Flippen: it is that they're facing.
• 29:44
  Lisa Nichols: Sure.
• 29:46
  Lisa Nichols: Oh, that's so good.
• 29:47
  Lisa Nichols: I had a really good point.
• 29:49
  Lisa Nichols: Now I just forgot what I was gonna say, but I just
• 29:53
  Lisa Nichols: but I'm just, you know, I just concur.
• 29:56
  Lisa Nichols: I mean, really leaning into one another and in other
• 30:00
  Lisa Nichols: each other's strength.
• 30:01
  Lisa Nichols: Oh, I know what I was gonna say.
• 30:02
  Lisa Nichols: I think here it is, Susan, as you're talking, I'm thinking, here's the
• 30:06
  Lisa Nichols: here's the common denominator with you all.
• 30:09
  Lisa Nichols: Your mission is the same.
• 30:11
  Lisa Nichols: Yes.
• 30:12
  Lisa Nichols: Your purpose is the same.
• 30:14
  Lisa Nichols: Right?
• 30:14
  Lisa Nichols: And you're both passionate about that purpose.
• 30:17
  Lisa Nichols: So anything that comes up, I mean, still, you can go
• 30:21
  Lisa Nichols: back to that common purpose in life.
• 30:25
  Lisa Nichols: And that is to help help people and to see them live their best
• 30:29
  Lisa Nichols: life.
• 30:29
  Lisa Nichols: And, you know, that's as you were talking, I mean, that's the key right
• 30:33
  Lisa Nichols: there.
• 30:34
  Lisa Nichols: So if you've got different purposes, if you've got different missions,
• 30:39
  Lisa Nichols: that's gonna be hard.
• 30:40
  Lisa Nichols: That's gonna be hard.
• 30:42
  Lisa Nichols: But, yeah, you definitely are on the same page there.
• 30:45
  Lisa Nichols: Well, I've got so much more I wanna talk about, but we do need
• 30:48
  Lisa Nichols: to take a quick break, and we'll be right back with Susan Flippen on
• 30:51
  Lisa Nichols: the Something Extra podcast.
• 30:53
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• 31:23
  Lisa Nichols: Welcome back, everyone, to the Something Extra podcast with
• 31:27
  Lisa Nichols: my dear friend, Susan Flippen.
• 31:29
  Lisa Nichols: Susan, it's been so much fun.
• 31:30
  Lisa Nichols: We've just talked about so many things, but I wanna get more, like, into
• 31:34
  Lisa Nichols: family and legacy now.
• 31:37
  Lisa Nichols: And I just I gotta understand more about this, and I want our listeners
• 31:40
  Lisa Nichols: too.
• 31:40
  Lisa Nichols: You and Flip collectively have raised twenty kids
• 31:45
  Lisa Nichols: and twenty seven grandkids.
• 31:49
  Lisa Nichols: How did this all evolve?
• 31:52
  Susan Flippen: Well, I think it starts with Flip and I both, long before
• 31:56
  Susan Flippen: we knew each other, have had a heart for kids, you know,
• 32:00
  Susan Flippen: like a lot of people.
• 32:02
  Susan Flippen: And for me, the foster care experience
• 32:05
  Susan Flippen: going through that, I would I would think I would make
• 32:10
  Susan Flippen: a really good kid for somebody, you know, but I just didn't
• 32:14
  Susan Flippen: know how to connect to with.
• 32:16
  Susan Flippen: They didn't know me.
• 32:17
  Susan Flippen: Right?
• 32:17
  Susan Flippen: And in that time, I just always thought when I'm older,
• 32:22
  Susan Flippen: I'm gonna do something about it.
• 32:23
  Susan Flippen: And so I'm getting to do that through our work in public education.
• 32:28
  Susan Flippen: I'm getting to do it schools where I volunteer, and we've
• 32:32
  Susan Flippen: gotten to do it in our home.
• 32:34
  Susan Flippen: And then my husband is a psychotherapist and years ago started
• 32:39
  Susan Flippen: a a boys ranch.
• 32:40
  Susan Flippen: They're they're now a separate property for girls as well.
• 32:43
  Susan Flippen: We're just now volunteers.
• 32:45
  Susan Flippen: We don't I mean, donors, volunteers, that kind of thing.
• 32:48
  Susan Flippen: We're not intimately involved, but he had the same
• 32:52
  Susan Flippen: heart because when he was counseling,
• 32:56
  Susan Flippen: he had a significant counseling practice and, you know, would see
• 33:00
  Susan Flippen: executives and leaders in the community, but the courts would also send kids that
• 33:04
  Susan Flippen: were struggling,
• 33:06
  Susan Flippen: from all kinds of families.
• 33:07
  Susan Flippen: But they would send those kids to Flip because he just had a
• 33:11
  Susan Flippen: way to connect with them.
• 33:13
  Susan Flippen: And through that, he wound up starting, the Boys
• 33:17
  Susan Flippen: Ranch, and we've actually adopted two boys from there.
• 33:21
  Susan Flippen: So that's been a very, very sweet part of our life.
• 33:24
  Susan Flippen: But different kids came into our life in different ways, and we
• 33:29
  Susan Flippen: just both decided that one of the ways that God
• 33:33
  Susan Flippen: could use us in our life is to
• 33:38
  Susan Flippen: open our home.
• 33:40
  Susan Flippen: And you meet kids along the way who they just need somebody to
• 33:44
  Susan Flippen: step in and say that they matter and to see them, and we've just
• 33:48
  Susan Flippen: had the privilege of doing that through a series of different
• 33:52
  Susan Flippen: circumstances.
• 33:54
  Lisa Nichols: Twenty seven grandkids.
• 33:56
  Susan Flippen: Well, when you when you have a lot of kids that are part of
• 33:59
  Susan Flippen: your family, and a lot of those kids have a lot of kids, so
• 34:02
  Susan Flippen: we, yes, they are they are fun
• 34:06
  Susan Flippen: and a big part of our lives.
• 34:08
  Lisa Nichols: Yeah.
• 34:09
  Lisa Nichols: That's so cool.
• 34:10
  Lisa Nichols: Well, let me ask you this.
• 34:11
  Lisa Nichols: Is there a tradition or a ritual
• 34:15
  Lisa Nichols: that you guys have established in your family, Susan, that's been really
• 34:19
  Lisa Nichols: special or significant?
• 34:21
  Susan Flippen: One of the things we do at Christmas time, we gather for
• 34:26
  Susan Flippen: about three days.
• 34:27
  Susan Flippen: If if we travel somewhere, maybe we'll make it longer, but sometimes
• 34:31
  Susan Flippen: it's just at our home.
• 34:33
  Susan Flippen: And,
• 34:35
  Susan Flippen: those who can come, come and it's it's you, you know, it's not hard
• 34:38
  Susan Flippen: for us to have a big group.
• 34:40
  Susan Flippen: So, we will just celebrate life together,
• 34:44
  Susan Flippen: have fun together, find ways to serve together,
• 34:48
  Susan Flippen: like that's a big a big thing in our life we're working
• 34:52
  Susan Flippen: with our grandkids on now is helping grandkids learn a
• 34:56
  Susan Flippen: work ethic,
• 34:58
  Susan Flippen: an ethic towards savings and also generosity.
• 35:02
  Susan Flippen: So one of the things that, that we do, we love to
• 35:07
  Susan Flippen: look for serving opportunities as a family, like one year at Christmas,
• 35:11
  Susan Flippen: we our present is our gathering together, so there aren't
• 35:16
  Susan Flippen: gifts under the tree, it's just our present is our time together, and we'll
• 35:19
  Susan Flippen: go do some fun activities together, But, like, one year we gave
• 35:23
  Susan Flippen: every, family a stipend in, like, a month leading
• 35:27
  Susan Flippen: up to Christmas, and then we told them at a particular part of
• 35:31
  Susan Flippen: flipping family Christmas, each family was going to share
• 35:35
  Susan Flippen: how they bless somebody else with that money, and it was
• 35:40
  Susan Flippen: amazing.
• 35:41
  Susan Flippen: It just is the stories that came from that.
• 35:43
  Susan Flippen: It was just beautiful and just to see the kids heart and excitement
• 35:48
  Susan Flippen: about getting to do that versus unwrap something else.
• 35:51
  Susan Flippen: Not that there's anything wrong with having presents.
• 35:54
  Susan Flippen: That's fun too.
• 35:55
  Susan Flippen: But Nice.
• 35:56
  Susan Flippen: And then one of the things Flip and I have done is we've formed
• 35:58
  Susan Flippen: a committee of the grandkids.
• 36:00
  Susan Flippen: It's, so all the cousins come together.
• 36:04
  Susan Flippen: The those who want to, and it's most of them.
• 36:06
  Susan Flippen: And we we encourage them to,
• 36:11
  Susan Flippen: get a job, and we pay them a stipend on
• 36:15
  Susan Flippen: what they earn because we're trying to encourage a work ethic.
• 36:18
  Susan Flippen: And then we match what they save, so we're trying to
• 36:22
  Susan Flippen: encourage stewardship.
• 36:23
  Susan Flippen: And it really has made them think.
• 36:25
  Susan Flippen: Like, they'll they'll they'll think, well, that money's gonna get matched at the end
• 36:29
  Susan Flippen: of the year.
• 36:29
  Susan Flippen: I'm not buying that hamburger.
• 36:30
  Susan Flippen: I mean, they really think it through because everything, in essence, is costing
• 36:35
  Susan Flippen: twice as much.
• 36:36
  Susan Flippen: And then, we also have, will match
• 36:40
  Susan Flippen: ten to one on giving because we're just trying even
• 36:44
  Susan Flippen: at a young age trying to we have thirteen year olds and upper in
• 36:47
  Susan Flippen: this, and then Mhmm.
• 36:50
  Susan Flippen: We we keep them on, like, a year after college, but, it's just
• 36:54
  Susan Flippen: neat to see them developing in all of those ways and
• 36:59
  Susan Flippen: wanting to develop more.
• 37:00
  Susan Flippen: And the the questions that they ask, it's it's really, special
• 37:05
  Susan Flippen: to see.
• 37:06
  Lisa Nichols: That is so cool.
• 37:07
  Lisa Nichols: Well, I was gonna ask you, but really and truly, you just answered it
• 37:11
  Lisa Nichols: for me, Susan.
• 37:13
  Lisa Nichols: The legacy that you and Flip are hoping that your
• 37:18
  Lisa Nichols: children and your grandchildren, the legacy that you're leaving for them, and that's exactly
• 37:22
  Lisa Nichols: you just you answered it because that is the legacy.
• 37:25
  Lisa Nichols: You know?
• 37:27
  Lisa Nichols: Generosity,
• 37:29
  Lisa Nichols: making sure that they're good stewards,
• 37:31
  Lisa Nichols: having the good work ethic.
• 37:33
  Lisa Nichols: So that is that is awesome.
• 37:36
  Lisa Nichols: I just love it.
• 37:37
  Lisa Nichols: Well, we've already talked about capturing kids' hearts,
• 37:41
  Lisa Nichols: and the effectiveness of this kind of approach to
• 37:45
  Lisa Nichols: the public education.
• 37:46
  Lisa Nichols: But, you know, you had mentioned that Flip said he wanted to
• 37:50
  Lisa Nichols: change the headlines of how youth are perceived.
• 37:55
  Lisa Nichols: Think you know, if you could, like, break it down, like, if there's a
• 37:59
  Lisa Nichols: listener out there and they said, well, I wanna help I wanna help be
• 38:03
  Lisa Nichols: a part of that mission of changing the headlines.
• 38:06
  Lisa Nichols: What are what can just the normal person you
• 38:10
  Lisa Nichols: know, what what's one or two?
• 38:11
  Susan Flippen: It's so good.
• 38:12
  Susan Flippen: Okay.
• 38:12
  Susan Flippen: One of the things that we try to encourage people to do is,
• 38:17
  Susan Flippen: you know, there are fifty million children in public school and our
• 38:21
  Susan Flippen: nation has talked about vouchers and, you know, different,
• 38:25
  Susan Flippen: choice options.
• 38:28
  Susan Flippen: The challenge is there isn't any, private
• 38:32
  Susan Flippen: school system that could move fast enough to have a place
• 38:36
  Susan Flippen: to accommodate fifty million children.
• 38:38
  Susan Flippen: I mean, I want all kids to have the best opportunity and
• 38:42
  Susan Flippen: to be in a loving school where they're held to a high standard and
• 38:45
  Susan Flippen: they're really learning.
• 38:47
  Susan Flippen: But I think one of the ways that citizens can help right here right
• 38:51
  Susan Flippen: now is there's a public school in every neighborhood.
• 38:55
  Susan Flippen: Maybe you've chosen to not put your child in that school because there are
• 38:59
  Susan Flippen: challenges in that school, but maybe there's something you can do
• 39:03
  Susan Flippen: for that school.
• 39:04
  Susan Flippen: I mean, minimally pray for them as you drive by the school or
• 39:08
  Susan Flippen: Mhmm.
• 39:08
  Susan Flippen: Maybe volunteer
• 39:10
  Susan Flippen: or, you know, I think teachers
• 39:14
  Susan Flippen: have, and school leaders have too much regulatory
• 39:18
  Susan Flippen: burden.
• 39:19
  Susan Flippen: There's a negative perception in the press,
• 39:23
  Susan Flippen: and they're not paid very well.
• 39:25
  Susan Flippen: The the teacher level, especially.
• 39:28
  Susan Flippen: So just,
• 39:30
  Susan Flippen: maybe instead of going along with the headlines, just know that people
• 39:34
  Susan Flippen: teachers are doing a really hard job, and I think a lot of parents
• 39:37
  Susan Flippen: know that.
• 39:38
  Susan Flippen: They see you've got twenty five kids coming into your classroom
• 39:42
  Susan Flippen: with all kinds of needs and all kinds of backgrounds, and we just need
• 39:45
  Susan Flippen: to love on the educators and encourage them.
• 39:49
  Susan Flippen: That's something everybody can do.
• 39:50
  Susan Flippen: Like, we could all like, if everybody in America today would go, I'm gonna
• 39:54
  Susan Flippen: encourage someone who's in education today, whether they're at a private or public school,
• 39:59
  Susan Flippen: that would shift the atmosphere.
• 40:00
  Susan Flippen: What if you did that every day?
• 40:02
  Lisa Nichols: It Yeah.
• 40:03
  Susan Flippen: It's just they've been asked to do a really, really big job.
• 40:07
  Susan Flippen: They need encouragement.
• 40:08
  Lisa Nichols: Yeah.
• 40:09
  Lisa Nichols: Oh, that's so good.
• 40:10
  Lisa Nichols: Yes.
• 40:10
  Lisa Nichols: It is a really it is a big job and, unfortunately,
• 40:15
  Lisa Nichols: sometimes an underappreciated job.
• 40:17
  Lisa Nichols: But, boy, they should be celebrated.
• 40:19
  Lisa Nichols: They are heroes.
• 40:20
  Lisa Nichols: Yes.
• 40:20
  Lisa Nichols: You know?
• 40:21
  Lisa Nichols: They truly are.
• 40:21
  Lisa Nichols: Yes.
• 40:24
  Lisa Nichols: This is one of the quotes that you're known for, Susan.
• 40:27
  Lisa Nichols: Graciousness is never out of style.
• 40:30
  Lisa Nichols: What does this look like in the everyday life of a
• 40:34
  Lisa Nichols: CEO?
• 40:35
  Lisa Nichols: Graciousness is never out of style.
• 40:38
  Susan Flippen: I think,
• 40:40
  Susan Flippen: showing appreciation for teammates, family,
• 40:45
  Susan Flippen: customers, just showing people that you value them in the way
• 40:49
  Susan Flippen: that you speak to them in the way that you spend your time in
• 40:53
  Susan Flippen: the way that you prioritize them.
• 40:56
  Susan Flippen: I also think it means not holding grudges.
• 40:59
  Susan Flippen: Like, we all fall short.
• 41:01
  Susan Flippen: Right?
• 41:02
  Susan Flippen: And so the biggest gift any of us can give anyone is forgive
• 41:06
  Susan Flippen: people.
• 41:07
  Susan Flippen: It it doesn't mean you never talk about the thing that happened.
• 41:11
  Susan Flippen: Right.
• 41:12
  Susan Flippen: But to talk about it in a constructive loving way, not
• 41:16
  Susan Flippen: you hurt me and I want you to hurt back.
• 41:18
  Susan Flippen: You know, just showing grace and and encouraging
• 41:23
  Susan Flippen: people in that.
• 41:25
  Lisa Nichols: Yeah.
• 41:26
  Lisa Nichols: We we see that a lot.
• 41:27
  Lisa Nichols: I mean, anytime that there are people,
• 41:31
  Lisa Nichols: I say, anytime there are human beings together, there is going to be
• 41:35
  Lisa Nichols: conflict.
• 41:35
  Lisa Nichols: There is going there are gonna be times when somebody hurt your feelings or
• 41:40
  Lisa Nichols: they talk over you in a meeting or they undermine
• 41:44
  Lisa Nichols: an idea that you have or whatnot.
• 41:47
  Lisa Nichols: Right?
• 41:47
  Lisa Nichols: And the opportunity to get hurt feelings and that, I mean,
• 41:51
  Lisa Nichols: it's it's just invariably gonna happen.
• 41:55
  Lisa Nichols: But, to your point, just realizing that we're all fallible.
• 41:58
  Lisa Nichols: We're we're just human beings trying to do the best that we can and
• 42:02
  Lisa Nichols: having that grace and having that forgiveness for each other.
• 42:06
  Lisa Nichols: You know?
• 42:06
  Lisa Nichols: It's just so important.
• 42:08
  Lisa Nichols: Not always easy to do.
• 42:09
  Lisa Nichols: I'm not saying it's an easy thing.
• 42:11
  Susan Flippen: I had a friend once who told me that
• 42:15
  Susan Flippen: his goal is to have an unoffendable heart, and I thought,
• 42:20
  Susan Flippen: oh, I'm adopting that.
• 42:21
  Susan Flippen: I that is my goal.
• 42:23
  Susan Flippen: I fall short some days, but at least I can recognize it and not
• 42:26
  Susan Flippen: and think, hey.
• 42:27
  Susan Flippen: There's room for grace right now.
• 42:28
  Susan Flippen: It doesn't mean you don't deal with issues.
• 42:30
  Susan Flippen: You still deal with them, but it's the the heart and attitude
• 42:34
  Susan Flippen: and mindset with which you approach problem solving in relationships.
• 42:39
  Lisa Nichols: It's so good.
• 42:40
  Lisa Nichols: So good.
• 42:41
  Lisa Nichols: Well, let me ask you this because to do everything that you and Flip
• 42:45
  Lisa Nichols: do and to affect and and help transform the people that
• 42:49
  Lisa Nichols: you do, Susan, you guys are involved in a lot.
• 42:52
  Lisa Nichols: You have your hands in a lot.
• 42:53
  Lisa Nichols: How do you personally how do you personally stay energized
• 42:58
  Lisa Nichols: and motivated?
• 42:59
  Lisa Nichols: Because I I talk a lot about this.
• 43:01
  Lisa Nichols: We all have limited time.
• 43:04
  Lisa Nichols: Right?
• 43:04
  Lisa Nichols: What is it?
• 43:05
  Lisa Nichols: A hundred and sixty eight hours in the week?
• 43:07
  Lisa Nichols: You know?
• 43:08
  Lisa Nichols: But I'm like, we also have limited energy.
• 43:13
  Lisa Nichols: So how do you personally stay energized and motivated
• 43:17
  Lisa Nichols: to do what God's called you to do?
• 43:20
  Susan Flippen: For me, it's,
• 43:22
  Susan Flippen: really being anchored in God's promises.
• 43:26
  Susan Flippen: His promises are true.
• 43:29
  Susan Flippen: He he said that love never fails.
• 43:32
  Susan Flippen: So I can get up every morning no matter what's going on.
• 43:36
  Susan Flippen: I don't choose to cancel.
• 43:37
  Susan Flippen: I choose to love.
• 43:38
  Susan Flippen: I choose to understand what how somebody could be in such
• 43:42
  Susan Flippen: a hurt posture that they would wanna cancel.
• 43:45
  Susan Flippen: You know, I wanna I wanna build bridges with people,
• 43:49
  Susan Flippen: encourage people.
• 43:50
  Susan Flippen: I wanna be encouraged.
• 43:52
  Susan Flippen: I wanna be challenged in love.
• 43:54
  Susan Flippen: I don't wanna be challenged just out of meanness.
• 43:56
  Susan Flippen: But, just knowing that God's promises
• 44:00
  Susan Flippen: are are true and when there is a difficult situation,
• 44:05
  Susan Flippen: let let's say I'm I'm helping with, a ministry
• 44:09
  Susan Flippen: that serves the poor like like I do in some countries.
• 44:13
  Susan Flippen: And some of these are dire situations where, you know, people aren't gonna
• 44:17
  Susan Flippen: get food if we don't raise enough support, to help.
• 44:22
  Susan Flippen: And I've just always know that we can solve it when we
• 44:26
  Susan Flippen: come together because
• 44:29
  Susan Flippen: I know God has promised that he cares about those people.
• 44:33
  Susan Flippen: So I know we can rely on that truth.
• 44:36
  Susan Flippen: And so that's that's how I go about it.
• 44:38
  Susan Flippen: I know there's I know there's a way to solve things, and
• 44:42
  Susan Flippen: I know that when people work in unity,
• 44:46
  Susan Flippen: that's another promise that when people work in unity, there's going
• 44:50
  Susan Flippen: to be blessing from that.
• 44:52
  Susan Flippen: And so pulling together and understanding where we're apart
• 44:56
  Susan Flippen: and bridging on the things that we can agree on.
• 44:59
  Susan Flippen: Like, I love knowing that
• 45:03
  Susan Flippen: our United States government in the past
• 45:07
  Susan Flippen: not so many years has the right and the left have
• 45:11
  Susan Flippen: unanimously passed four hundred and something
• 45:15
  Susan Flippen: pieces of legislation
• 45:17
  Susan Flippen: to fight trafficking.
• 45:19
  Susan Flippen: And I'm like, okay.
• 45:20
  Susan Flippen: That's who America is.
• 45:22
  Susan Flippen: We do have things we can stand on that are right and
• 45:26
  Susan Flippen: good, and we can agree we don't want people harmed in those
• 45:30
  Susan Flippen: ways, and I love it when there's unity like that.
• 45:33
  Susan Flippen: I long for there to be more places.
• 45:36
  Susan Flippen: That's one of the things that I just keep hoping there's healing
• 45:40
  Susan Flippen: in this land so that we can pull together and,
• 45:44
  Susan Flippen: everyone suffers when we're not united, but children especially suffer.
• 45:48
  Susan Flippen: It's confusing to
• 45:49
  Lisa Nichols: them.
• 45:50
  Lisa Nichols: Right.
• 45:51
  Lisa Nichols: Yeah.
• 45:51
  Lisa Nichols: No.
• 45:52
  Lisa Nichols: I totally agree with that, Susan.
• 45:54
  Lisa Nichols: Well, are you working on something right now that you're really excited about?
• 45:58
  Lisa Nichols: I mean, you mentioned Flip, but when's his book coming out?
• 46:01
  Lisa Nichols: He's working on it right now?
• 46:02
  Lisa Nichols: He's working on a new book.
• 46:04
  Susan Flippen: We haven't, about,
• 46:07
  Susan Flippen: no organization can rise above the constraints of its leadership.
• 46:10
  Susan Flippen: That's obviously not gonna be the title because that's long.
• 46:13
  Susan Flippen: Right.
• 46:14
  Susan Flippen: I don't know, yet the release date.
• 46:17
  Susan Flippen: It's in twenty twenty six.
• 46:20
  Susan Flippen: We're also excited.
• 46:22
  Susan Flippen: Our work has taken us all over, which has just been a is a
• 46:26
  Susan Flippen: privilege.
• 46:26
  Susan Flippen: We love it, and our we've got an amazing team,
• 46:31
  Susan Flippen: spread out out everywhere and, but but Flip and I
• 46:35
  Susan Flippen: both graduated from Texas a and m, and recently, about a year ago,
• 46:39
  Susan Flippen: the university, came to us because they're wanting to start a leadership
• 46:44
  Susan Flippen: institute.
• 46:45
  Susan Flippen: The president and some of the deans were like, we shouldn't be graduating
• 46:49
  Susan Flippen: anyone
• 46:51
  Susan Flippen: who isn't really prepared.
• 46:53
  Susan Flippen: Like, how do you solve ethical dilemmas?
• 46:56
  Susan Flippen: They're gonna face you in life.
• 46:58
  Susan Flippen: There it's
• 46:59
  Lisa Nichols: Mhmm.
• 46:59
  Susan Flippen: There's no avoiding it.
• 47:00
  Susan Flippen: Right?
• 47:01
  Susan Flippen: So how do you know what you stand for and how you're gonna deal
• 47:04
  Susan Flippen: with those challenges when they come?
• 47:06
  Susan Flippen: How do you lead well?
• 47:07
  Susan Flippen: You might get promoted because you're good at physics, but what about
• 47:12
  Susan Flippen: your teammates?
• 47:12
  Susan Flippen: Have you ever learned that part of life.
• 47:16
  Susan Flippen: Right?
• 47:16
  Susan Flippen: And so, they asked us if we would partner with them in
• 47:21
  Susan Flippen: developing
• 47:22
  Susan Flippen: a leadership institute at Texas a and m.
• 47:25
  Susan Flippen: So we're getting to work with that, with at the university, and it's fun
• 47:29
  Susan Flippen: because it's in our backyard.
• 47:30
  Susan Flippen: And I already mentioned, we love the twenty year olds that live there,
• 47:35
  Susan Flippen: seventy something thousand of them.
• 47:36
  Susan Flippen: And to know that they're gonna be even more equipped to go into the
• 47:40
  Susan Flippen: workplace and and into life,
• 47:44
  Susan Flippen: We're super excited about that.
• 47:46
  Lisa Nichols: That's awesome.
• 47:47
  Lisa Nichols: That is gonna be wonderful.
• 47:49
  Lisa Nichols: Well, tell me, tell me when that's up and running and how I can
• 47:53
  Lisa Nichols: sign up, Susan.
• 47:55
  Susan Flippen: Well, thank you.
• 47:56
  Susan Flippen: Yeah.
• 47:56
  Susan Flippen: It's, I know it'll be up and running in twenty six.
• 47:59
  Susan Flippen: I think, I think it's been officially announced now by the
• 48:03
  Susan Flippen: university, and they've hired a leader and that person starts July
• 48:08
  Susan Flippen: one.
• 48:08
  Susan Flippen: So it's starting to happen, and I just it's yeah.
• 48:11
  Susan Flippen: Very exciting.
• 48:12
  Susan Flippen: I I see see young people, they wanna live on purpose.
• 48:15
  Susan Flippen: Right?
• 48:15
  Susan Flippen: And this is an opportunity for them to discover even more of
• 48:20
  Susan Flippen: how to do that well.
• 48:21
  Lisa Nichols: Love it.
• 48:22
  Lisa Nichols: I love it.
• 48:23
  Lisa Nichols: I love it.
• 48:23
  Lisa Nichols: I love it.
• 48:24
  Lisa Nichols: Well, let me ask you this.
• 48:26
  Lisa Nichols: This is called something extra.
• 48:28
  Lisa Nichols: Will you believe, Susan, is this something extra that every leader
• 48:33
  Lisa Nichols: needs?
• 48:34
  Susan Flippen: To know, the truth that you stand on so that when there
• 48:38
  Susan Flippen: are hard times, you can go back and say, I
• 48:43
  Susan Flippen: know beyond know beyond knowing that I can
• 48:47
  Susan Flippen: stand on that, that it is right to forgive people.
• 48:50
  Susan Flippen: It is right to love big.
• 48:53
  Susan Flippen: It is right to,
• 48:56
  Susan Flippen: don't spend money you don't have.
• 48:57
  Susan Flippen: I mean, there are a lot of things that you know you can stand
• 49:00
  Susan Flippen: on.
• 49:01
  Susan Flippen: And then in the good times, it just lets you move exponentially.
• 49:06
  Susan Flippen: And in the hard times, it helps you get through those times.
• 49:09
  Lisa Nichols: Mhmm.
• 49:10
  Lisa Nichols: That's good.
• 49:11
  Lisa Nichols: That is so good.
• 49:12
  Lisa Nichols: Know the truth that you stand on.
• 49:15
  Lisa Nichols: Well, Susan, I am so grateful to you
• 49:19
  Lisa Nichols: for making the time.
• 49:20
  Lisa Nichols: I know how busy you are.
• 49:21
  Lisa Nichols: We've already talked about how many things you have here good things you have
• 49:25
  Lisa Nichols: your hands in, and, I'm just so honored that you're taking
• 49:29
  Lisa Nichols: a little bit of time out of your day to spend with me on
• 49:32
  Lisa Nichols: the something extra podcast.
• 49:34
  Lisa Nichols: And I also know that this episode is going to tremendously help
• 49:38
  Lisa Nichols: our listeners.
• 49:39
  Lisa Nichols: So thank you so much for making the time.
• 49:42
  Susan Flippen: Thank you, Lisa, for spreading hope and joy.
• 49:45
  Announcer: Thank you for listening to today's show.
• 49:47
  Announcer: Something extra with Lisa Nichols is a Technology Partners production.
• 49:51
  Announcer: Copyright Technology Partners Inc, two thousand and nineteen.
• 49:54
  Announcer: For show notes or to reach Lisa, visit tpi dot co
• 49:58
  Announcer: slash podcast.
• 50:00
  Announcer: Don't forget to leave a review on Apple Podcasts, Google Play, or wherever
• 50:04
  Announcer: you listen.