Latest / The Foundr Podcast with Nathan Chan
425: Why Kendra Scott Risked Everything on the Customer Experience
Kendra Scott started her self-titled billion-dollar jewelry business out of failure. Her first business failed after 5 years, and she started selling handmade jewelry door-to-door as a side hustle. Now, Kendra Scott Jewelry is a billion-dollar business with 100 retail locations across the US. But success didn't come quickly. Through personal struggles, recessions, and rejections, Scott built a fashion business driven by an unforgettable customer experience.
Listen to Nathan and Kendra discuss:
What she learned from her failed business
Fundraising and dealing with rejection
The best piece of…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.