268: Ineligible Why 800 people a day ask to meet an AI receptionist, Sarah | Confido Health
Chetan Reddy, founder of Confido, joins the Intelligent Indians podcast to explain how AI is leapfrogging one of the least digitized industries on earth: US healthcare an industry where, as he puts it, the system of record is still sticky notes.
Confido builds AI teammates agents with names like Sarah and Ryan that run the front office of specialty medical practices: answering phones, handling insurance, booking patients, chasing referrals and payments.
The result is striking. Around 800 to 900 patients a day ask to meet or speak to Sarah, not realizing she's AI. Fewer than 2% of callers now…
The skinny
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