Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Inside Southwest’s Modernization Journey: Resilience and Operational Excellence
Southwest Airlines has spent the last several years modernizing one of the most complex operational environments in the world. In this episode of Technovation, Lauren Woods, EVP and CIO of Southwest Airlines, shares how the company transformed a period of operational disruption into a catalyst for long-term technology modernization and resilience.
Lauren discusses Southwest’s investments in modern data platforms, predictive analytics, cloud infrastructure, AI-enabled operations, cybersecurity, and customer experience transformation. She also explains the technology behind major…
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