EP311: Amazon Returns Policy Shift: What Every Seller Must Do Now to Stop Fraud

High Voltage Business Builders Podcast · Jul 1, 2026 · 9m

If a customer returns a product they never actually sent back, who eats that loss? You do. And Amazon's automated refund system isn't doing you any favors. With ecommerce return rates hovering between 20 and 30 percent, depending on your category, it's a problem you can't ignore. Apparel returns? Worse. Electronics? Brutal. Neil Twa, your host, dives into the real impact of Amazon's returns policy shift on sellers at every level. He shares a story of an operator managing $65,000 a month across 14 SKUs, whose net margins took a hit from untracked returns. Neil outlines three critical moves to…