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Networking Unleashed: An Interview with Natalie Jackson and Michael A Forman, Professional Speaker

Natalie K. Jackson

natalie.jackson@thecrescentconsultancy.com

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Natalie K. Jackson is a Customer Experience (CX) strategist and founder of Crescent Consultancy, where she helps organizations design customer and employee experiences that reduce friction, strengthen trust, and drive measurable business outcomes. With more than two decades of cross‑industry experience, she has led large‑scale CX and EX initiatives across consulting, sales, quality, operations, and enterprise transformation. Natalie serves on the 2026 U.S. Customer Experience Professional Association…

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