Who Gets to Deliver Healthcare? AI Agents, Grindr, Apple and France's Telehealth Queue-Jumpers
This week on Pulse: Hot Topics, Louise and George ask who gets to deliver healthcare, as AI agents, a dating app, Apple and online platforms all push into territory that once belonged to clinicians and health services.
Agentic AI moves into healthcare — Heidi's new agents can now complete referrals, recalls and follow-ups across EHRs, inboxes and patient portals, joining Epic, Oracle and ARPA-H in a shift from AI that advises to AI that acts. George draws on James Reason's Swiss cheese model and Goodhart's Law to ask who is accountable when agents get it wrong.
Is Grindr becoming a front door…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.