Latest / Best of Business / Jon Duffy: Consumer NZ CEO on the owner of Frontrunner telling customers not to use in-store sizing and buy things online

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Jon Duffy: Consumer NZ CEO on the owner of Frontrunner telling customers not to use in-store sizing and buy things online · Best of Business

• 0:09
  Speaker 1: You're listening to a podcast from news Talk zed B.
• 0:12
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• 0:16
  Speaker 2: A shop owner and Christ just telling customers not to
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  Speaker 2: use his in store sizing service and then go buy
• 0:23
  Speaker 2: cheaper stuff online on TEAMU. Laura Blythe Sorry Lorie Blythe
• 0:28
  Speaker 2: has put up a sign outside his front Runner store
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  Speaker 2: in Northlands Mall saying staff will ask customers if they
• 0:34
  Speaker 2: intend shopping online before they fit them. So people are
• 0:38
  Speaker 2: going into stores trying things on with the purpose of
• 0:42
  Speaker 2: seeing whether they will fit them and buying them online
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  Speaker 2: for a cheaper price. Presumably John Duffy, Consumer in the
• 0:47
  Speaker 2: Chief Executive with me tonight.
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  Speaker 3: Hey John, Hey Ryan, how's it going good?
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  Speaker 2: Nothing wrong with the customer, No, nothing you know, wrong
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  Speaker 2: or illegal with the customer going and doing that, but
• 0:58
  Speaker 2: also nothing wrong with the shop owner telling them bugger off.
• 1:03
  Speaker 3: Yeah, that's right. I mean, you know this has probably
• 1:06
  Speaker 3: been happening for a while ago. I've been into a
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  Speaker 3: clothes shop and try to shirt on and then go
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  Speaker 3: on and book the same shirt cheaper online if the
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  Speaker 3: if the shopkeeper is willing to allow me to do that,
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  Speaker 3: that's fine, but they also absolutely have the right to
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  Speaker 3: ask the question. And if someone says, yeah, I'm just
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  Speaker 3: using the sizing service that you're paying for to size
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  Speaker 3: up a shoe so I can buy it online, it's
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  Speaker 3: perfectly within the shopkeeper's rights to say, well, actually, I'm
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  Speaker 3: not going to offer that service to you.
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  Speaker 2: How would you know, I mean, this is the question
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  Speaker 2: that we asked. How would you actually know whether that's
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  Speaker 2: happening or not.
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  Speaker 3: Well, that's the rope. I mean, anyone could just tele
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  Speaker 3: FORB to the shopkeeper and say, look, I'm intending to
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  Speaker 3: buy shoes, try them on, and say actually, wouldn't mind
• 1:49
  Speaker 3: having we think about it and not come back. So
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  Speaker 3: it might be pretty difficult for him to enforce that
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  Speaker 3: that policy, but there's no harm in him putting a
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  Speaker 3: sign up and saying that he's going to try.
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  Speaker 2: How good to have you on the show, John John Duffy,
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  Speaker 2: Consumer and ZED.
• 2:06
  Speaker 1: For more from Youth Talk ZEDB. Listen live on air
• 2:09
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• 2:12
  Speaker 1: go with our podcasts on iHeartRadio.