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NYC Moves to Regulate AI Chatbots in Service | New York City News
New York City is introducing regulations for AI chatbots used in customer service, led by Mayor Zohran Mamdani's administration. This groundbreaking rule requires businesses to inform customers when they are using AI and to provide an option to speak with a real person. Chatbots must also ensure timely and relevant support, addressing concerns about businesses using technology to sidestep customer complaints. With growing public skepticism towards AI, a public hearing is scheduled for November
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