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Treat your customers well and your employees better - Interview with Liza Smyth of Formstack
Today’s interview is with Liza Smyth, who is the SVP of Customer Experience at Formstack. Liza joins me today to talk about how EX and CX efforts in organizations are often handled separately, why you need to prioritize and foster a positive employee experience, the important role that Diversity, Equity, Inclusion and Belonging plays in this and what leaders should be thinking about and doing so they can merge their CX and EX efforts.
This interview follows on from my recent interview – The killer combination: Customer success, happiness and the right technology – Interview with Prashanth…
The skinny
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