Latest / Behavioral Health Brief / Ep 10 | From Tech Exec Skeptic to Champion for Behavioral Health

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Ep 10 | From Tech Exec Skeptic to Champion for Behavioral Health · Behavioral Health Brief

• 0:00
  Speaker 1: Welcome to the Behavioral Health Brief presented by Tern Behavioral
• 0:05
  Speaker 1: Health Services. Behavioral health is about people, people who deserve compassion, dignity,
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  Speaker 1: and the opportunity to heal. At Tern, that belief drives
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  Speaker 1: our mission of improving lives. This podcast brings together behavioral
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  Speaker 1: health expertise and real stories of transformation to elevate the
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  Speaker 1: field and inspire meaningful change.
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  Speaker 2: Hello, I'm Dr. Wendy Broughton, Chief Operating Officer at Turn
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  Speaker 2: Behavioral Health Services. And today, we're switching things up. Our
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  Speaker 2: CEO and President, Jim Callahan, is normally your host of
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  Speaker 2: the Behavioral Health Brief, but today, he's in the hot
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  Speaker 2: seat as we celebrate his 10 years with the agency.
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  Speaker 1: So, Jim. Yes.
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  Speaker 2: Thank you for being here.
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  Speaker 1: You're welcome.
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  Speaker 2: And being game. So usually you're the one who's asking
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  Speaker 2: all the questions. So first question today, are you nervous?
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  Speaker 1: No, because I've been in the hot seat for 10 years. Nice.
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  Speaker 2: I knew you'd be cool as a cucumber.
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  Speaker 1: I knew it. It's so, you know, it's just another
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  Speaker 1: day in the hot seat.
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  Speaker 3: Okay.
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  Speaker 1: I would like to say that it's an honor to
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  Speaker 1: be the president and CEO of Term Behavioral Health Services.
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  Speaker 1: And it's been an amazing 10 years working with you.
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  Speaker 1: and all the others at TURN. And we really have,
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  Speaker 1: I really have to be grateful for what we do
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  Speaker 1: at TURN Behavioral Health Services and the number of clients
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  Speaker 1: that we impact every day.
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  Speaker 2: Yeah, absolutely, 100%. And we're going to get into that.
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  Speaker 1: Good.
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  Speaker 2: But before we get into your role and the organization,
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  Speaker 2: we want people to get to know the man behind
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  Speaker 2: the title.
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  Speaker 1: The man behind the mission and the title.
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  Speaker 2: So let's start with this. You weren't looking for a
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  Speaker 2: career in behavioral health. As a matter of fact, you
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  Speaker 2: had a long history of international business, tech business, real estate, construction, finance.
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  Speaker 2: I mean, all of it, right? So how did TURN
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  Speaker 2: even get on your radar? I don't think our listeners
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  Speaker 2: know the story.
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  Speaker 1: Well, that's a very interesting question. I had a longtime
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  Speaker 1: friend that I worked with. And supported me at my
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  Speaker 1: years when I was in the tech field. And his
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  Speaker 1: name was Keith Thompson. And Keith Thompson was a board
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  Speaker 1: member of the older company, MHS. And so Keith called
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  Speaker 1: me one day and he said, hey, you know, I
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  Speaker 1: think this would be really good for you. I think,
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  Speaker 1: have you ever been exposed to behavioral health? And I said,
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  Speaker 1: my exposure is watching people stand on the corner with
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  Speaker 1: their sign hungry for food. And I looked at him.
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  Speaker 1: Differently than I look at him, obviously, today. And so
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  Speaker 1: he said, well, what do you think about being on
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  Speaker 1: the board? And so I said, okay, I'll take a
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  Speaker 1: stint at being on the board. And so that's how
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  Speaker 1: I got connected with MHS at the time. Probably back to,
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  Speaker 1: I would think, probably 2008, 2009 time frame.
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  Speaker 2: Exactly. And I do remember you as a board member,
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  Speaker 2: and you always asked the tough questions. So we obviously
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  Speaker 2: finangled you and convinced you into stepping into the CEO
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  Speaker 2: role at a pivotal time. And so at what time
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  Speaker 2: did you think to yourself, heck, yeah, I want this job?
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  Speaker 1: Well, I'll have to defer back to you on that
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  Speaker 1: one because... I was interested in taking the job because
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  Speaker 1: of the mission of Turn Behavioral Health Services, at the
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  Speaker 1: time MHS, because I was exposed to what we do.
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  Speaker 1: Remember we did the Benevon? Yep. And we would raise
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  Speaker 1: money and stuff like that, and we would tour people through.
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  Speaker 1: And my favorite program was the FRC. I loved that program,
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  Speaker 1: although the modality has now changed a bit, where we
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  Speaker 1: used to have graduations and stuff, and that was just
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  Speaker 1: so moving for me. that it was something that grabbed
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  Speaker 1: my heart. And I said, I've got to do this.
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  Speaker 1: I've got to help people. I was at a point
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  Speaker 1: in time in my life where I had done so
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  Speaker 1: many things, but now it was for me to give
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  Speaker 1: back to the communities that we serve. And so that's
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  Speaker 1: what grabbed me. And I just, like I said, it's
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  Speaker 1: actually changed my life. And then there was one day
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  Speaker 1: when I walked into your office and you said, Jim,
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  Speaker 1: you got a, You got to make a decision here.
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  Speaker 1: You can't be an interim CEO. You have to become
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  Speaker 1: a CEO for a company because we can't have an
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  Speaker 1: interim CEO, consultant CEO, whatever you want to title it,
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  Speaker 1: sign on documents because you don't have legal representation for
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  Speaker 1: the corporation. So I said, I'm in. And then I said,
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  Speaker 1: but I got a couple of things I got to
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  Speaker 1: share with you. I got to take time off for
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  Speaker 1: my own mental health. I meditate, I cycle, and I
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  Speaker 1: do all those sorts of things. So as long as
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  Speaker 1: you guys are okay with me allowing me my time
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  Speaker 1: to take care of my mental health, I'm in. So
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  Speaker 1: that's how I joined.
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  Speaker 2: Yeah, and I don't know that I was that articulate,
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  Speaker 2: but thank you for that version of the story. I
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  Speaker 2: remember thinking and saying to you, we need leadership, and
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  Speaker 2: we need your leadership. And to think about where we've
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  Speaker 2: come in 10 years is pretty amazing. So let me
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  Speaker 2: ask you this. Is there something that has surprised you
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  Speaker 2: about working in the behavioral health field?
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  Speaker 1: Well, I'll go back to my... Working in the behavioral
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  Speaker 1: health field made me look at somebody standing on a
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  Speaker 1: street corner completely differently. I had more empathy for those
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  Speaker 1: people that were there. I always wanted to stop. And
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  Speaker 1: you always used to tell me, don't give them any money, Jim.
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  Speaker 1: They have plenty of resources out there. And we kind
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  Speaker 1: of don't want to enable. But I had a look
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  Speaker 1: at those people completely differently, even the homeless encampments that
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  Speaker 1: we visited at times. And so I think it came
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  Speaker 1: down to empathy and really wanting to help those people. Yeah.
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  Speaker 2: And isn't it interesting because that's part of what our
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  Speaker 2: mission is, is reducing stigma. And the only way we
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  Speaker 2: can do that is to become more informed. And so
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  Speaker 2: being able to connect people with existing resources is the bridge.
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  Speaker 2: That's what we are really about.
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  Speaker 1: Yeah.
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  Speaker 2: So let me ask you this. So Let's take 2016 Jim.
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  Speaker 1: Okay.
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  Speaker 2: What would be one piece of advice you'd give him today?
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  Speaker 1: Oh, back it down. Don't be, you know, really trying
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  Speaker 1: to control things because those were some really challenging times.
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  Speaker 1: And if there was one kind of misstep, it could
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  Speaker 1: have really hurt the company. But I think one thing
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  Speaker 1: would be is to step back and listen to people
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  Speaker 1: a little bit more. or a lot more listened to
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  Speaker 1: the Delrinas and the Laura's and all the people that
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  Speaker 1: were around the table that were trying to educate me
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  Speaker 1: on behavioral health. And it's quite the education process. I mean,
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  Speaker 1: just trying to keep up with all the acronyms and
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  Speaker 1: stuff like that. Um, but going and seeing the programs
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  Speaker 1: and seeing the employees and our clients and experiencing all
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  Speaker 1: that really helped me to understand what the three or
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  Speaker 1: two words behavioral health meant. That's right. To me and
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  Speaker 1: to everybody else in our community.
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  Speaker 2: That's right. And it wasn't just a matter of trying
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  Speaker 2: to learn new things. You have to dismantle beliefs and
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  Speaker 2: biases and things that perhaps you were raised with or
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  Speaker 2: we were socialized with so that you could leave room
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  Speaker 2: for new understanding and being able to look at people
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  Speaker 2: through a lens of compassion and understanding. And I really
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  Speaker 2: think that you did a great job.
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  Speaker 1: Well, thank you for that. And to kind of just...
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  Speaker 1: move on with that, the stigma, and also I think
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  Speaker 1: comes up for me is really help me look at
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  Speaker 1: people that are struggling with substance abuse and mental health,
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  Speaker 1: because substance use, excuse me, and mental health, because I
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  Speaker 1: didn't know what that meant. And so I'd never been
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  Speaker 1: exposed to that in my life and career. It was
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  Speaker 1: mostly completely kind of tech world, but didn't know people
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  Speaker 1: that were struggling with that. There could have been people
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  Speaker 1: right next to me in my own department that were
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  Speaker 1: struggling with mental health and substance use, but I didn't
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  Speaker 1: see the signs or know the signs. Now I can
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  Speaker 1: see the signs. I can know the signs. I can
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  Speaker 1: have empathy for somebody as to what they're experiencing. So
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  Speaker 1: I think that's one of the biggest jumps from 2016
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  Speaker 1: to now is I understand our business. I understand our modalities.
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  Speaker 1: And I understand what people are struggling with in our communities.
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  Speaker 1: And I think that's very important for anybody that comes
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  Speaker 1: to work for us is to be able to understand it,
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  Speaker 1: but more importantly, feel it and see it and get out.
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  Speaker 1: And like the immersion program that you've created, which I
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  Speaker 1: think is going to be so great. So I think
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  Speaker 1: those are some things that transitioned Jim from 2016 to
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  Speaker 1: Jim in 2026 over these last 10 years. is more empathy,
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  Speaker 1: more gratitude, and understanding what people's experiences are.
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  Speaker 2: Yeah, I mean, 100%. And I listen to you when
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  Speaker 2: you share things. I mean, just this morning, we were,
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  Speaker 2: you know, stopping at Starbucks before coming here. And you
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  Speaker 2: were telling me a story about a gentleman who approached
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  Speaker 2: you in the gym, somebody that you know, and you're just,
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  Speaker 2: you know, And the whole thing is because you opened
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  Speaker 2: the dialogue. You opened it because now you know how
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  Speaker 2: to do that. And people ask you what you do.
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  Speaker 2: You don't just give them your resume. You tell them
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  Speaker 2: about the mission of improving lives and all that we represent.
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  Speaker 2: So I think that has been a huge jump in
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  Speaker 2: where you've come from. from in the last 10 years.
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  Speaker 2: You're opening doors for people.
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  Speaker 1: Yeah. Yeah. That was really interesting this morning because he
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  Speaker 1: came up to me and he said, Hey, I just,
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  Speaker 1: I know you, I know what you're about and what
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  Speaker 1: you do now. Um, cause it's Gary and I see
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  Speaker 1: him all the time and he has a trainer, Robert.
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  Speaker 1: And I had just finished my training, and he said, oh,
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  Speaker 1: I've got to share something with you. I'm 28 years
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  Speaker 1: in recovery. And I was like, wow, really, Gary? And
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  Speaker 1: he said, yeah, I'd like to connect with you. I
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  Speaker 1: want to understand more what you do at TURN because
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  Speaker 1: I have all these ideas, and I'm retired now, and
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  Speaker 1: I'm fiscally set, but I really want to be able
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  Speaker 1: to give back because, you know, at one point in time,
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  Speaker 1: I was in that same position that probably some of
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  Speaker 1: your clients are. So it's those little things that you
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  Speaker 1: just mentioned. And people share immediately. Where 10 years ago,
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  Speaker 1: probably wouldn't have been there for that opening to be
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  Speaker 1: able to support him, listen to him, share with him
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  Speaker 1: about what we do.
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  Speaker 2: That's right. And I know you, so you're going to
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  Speaker 2: take that extra step to get him connected.
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  Speaker 1: Yes, exactly.
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  Speaker 2: And it's just going to translate down the road. It's
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  Speaker 2: going to open doors and opportunities for more staff or clients.
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  Speaker 2: And so that's amazing.
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  Speaker 1: The other thing, and this, I got to credit with
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  Speaker 1: you and the Laura's, of the world that I've worked
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  Speaker 1: with for 10 years is I would not have been
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  Speaker 1: able to do what I did last week 10 years ago.
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  Speaker 1: That was my journey over the last 10 years, to
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  Speaker 1: learn and absorb and everything. And for our viewers today,
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  Speaker 1: we were in Sacramento last week. We met with 12
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  Speaker 1: of our funders, assembly members, senators, and some people from
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  Speaker 1: DRP and CDCR, and it was a great trip. And
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  Speaker 1: we learned a lot. They learned a lot. But I
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  Speaker 1: would not have been able to do that 10 years ago.
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  Speaker 1: I had to feel and go through the journey of
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  Speaker 1: understanding what mental health, substance use, criminal justice, and all
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  Speaker 1: those different modalities that we serve people in our communities.
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  Speaker 2: That's right. And you have learned quite a bit because
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  Speaker 2: I could sit there and listen to you and you've
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  Speaker 2: got it. You know, you've got it. So, and we're
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  Speaker 2: going to come back to that in a minute. We
• 12:04
  Speaker 2: are going to come back to that. So what I
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  Speaker 2: want to talk about now is a little bit on
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  Speaker 2: the evolution of your leadership and your philosophies. So every
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  Speaker 2: leader has philosophies or principles that they live by. They
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  Speaker 2: lean into. It becomes a North Star, if you will.
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  Speaker 2: So two-part question for you.
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  Speaker 1: Okay.
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  Speaker 2: Number one, what's a philosophy that you live by, lean by,
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  Speaker 2: lead by? And part two, did you always have that
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  Speaker 2: philosophy or did you have to learn it in the
• 12:34
  Speaker 2: school of hard knocks?
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  Speaker 1: That's an interesting question. Two things, two answers come up
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  Speaker 1: for me. The first one is success comes in cans
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  Speaker 1: and not cannots. And that's very meaningful to me because
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  Speaker 1: you have to, as we've called it, diagnose the problem first,
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  Speaker 1: almost like you do clinically with a client. You scan them,
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  Speaker 1: understand it, right? Success comes in cans and not cannots.
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  Speaker 1: And the other one comes up from a gentleman who
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  Speaker 1: was a wealthy businessman individual uh spent a lot of
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  Speaker 1: his years at one of the chipset companies ideas are
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  Speaker 1: easy implementation is everything and that is one that i
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  Speaker 1: also live by because ideas are easy but if you
• 13:20
  Speaker 1: can't implement those ideas and bring them to fruition and
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  Speaker 1: do like we did up in fresno with the mcrp
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  Speaker 1: and that project um then it's just an idea so
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  Speaker 1: those are two philosophies i live by um And so
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  Speaker 1: I live by those each day, and they're in my
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  Speaker 1: signature line block, and I flop them in and out.
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  Speaker 2: Yeah, and I love that because it's not just a concept, right?
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  Speaker 2: You can have that, and you can hold that dear,
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  Speaker 2: and it actually is meaningless at the workplace unless you demonstrate.
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  Speaker 2: And that's one of the things that I've known about
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  Speaker 2: you is that you demonstrate what does that look like.
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  Speaker 2: How do you role model that so people understand that?
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  Speaker 2: why that's your philosophy and why that's so important. Yeah.
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  Speaker 1: Interesting. I'd have to say another transition from 10 years
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  Speaker 1: ago today, being in the field that you're in. And
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  Speaker 1: when I first probably arrived there, I was a little
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  Speaker 1: too aggressive for people because I wanted to get things done,
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  Speaker 1: but not understanding the models and what we do was
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  Speaker 1: frustrating for me. Now that I understand them, I can
• 14:24
  Speaker 1: step back and take a completely different look at how
• 14:27
  Speaker 1: we operate our business, how we move forward in our business,
• 14:30
  Speaker 1: how we manage cashflow and all those different types of things.
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  Speaker 1: So I think that's another one that 10 years ago,
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  Speaker 1: I was probably a little rough shod and running over
• 14:40
  Speaker 1: people because I wanted to get the job done because
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  Speaker 1: of where we were at at that point in time.
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  Speaker 2: You know, and I, I, I don't know that I
• 14:46
  Speaker 2: would use that word aggressive. I think that you brought
• 14:50
  Speaker 2: a very determined acumen. We always were talking about it
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  Speaker 2: as akin to a phoenix rising from the fire. So
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  Speaker 2: if you're going into war, if you're going into a fight,
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  Speaker 2: you are poised for a fight. But that doesn't mean
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  Speaker 2: you are devoid of the humility that it takes to
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  Speaker 2: To admit you don't know what you don't know. And
• 15:13
  Speaker 2: that was a yet because you know it now, 10
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  Speaker 2: years later.
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  Speaker 1: Right. Good point. Really good point.
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  Speaker 2: So let's talk about in the last 10 years, a
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  Speaker 2: lot has been required. So what is it? What's one
• 15:28
  Speaker 2: thing that gets you excited, keeps you coming back to work?
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  Speaker 1: I'd have to say the staff, my direct staff that
• 15:36
  Speaker 1: reports to me every day because I lean on them
• 15:38
  Speaker 1: for all the support. throughout the week. And then our employees,
• 15:43
  Speaker 1: and then most importantly, our clients. I love getting out
• 15:46
  Speaker 1: to the programs and I love mixing with the clients
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  Speaker 1: and listening to them and talking to them because when
• 15:52
  Speaker 1: it comes down to it, they're the most important aspect
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  Speaker 1: of our business is making sure that they can handle
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  Speaker 1: their recovery. We're giving them the tools that they need
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  Speaker 1: to be able to get through their recovery or whatever
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  Speaker 1: their challenges are and be successful for themselves and with
• 16:07
  Speaker 1: their families. Yeah.
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  Speaker 2: And I know that you're completely passionate about that. And
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  Speaker 2: we're going to talk some more about that.
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  Speaker 1: Okay.
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  Speaker 2: But before we continue, we're going to take a break
• 16:18
  Speaker 2: right now for the Behavioral Health Brief, where we highlight programs, policies,
• 16:25
  Speaker 2: and trends in behavioral health. So stay tuned. We'll be
• 16:28
  Speaker 2: right back. So Jim, let's talk about leading and adapting
• 16:33
  Speaker 2: to change. One of the things that I've noticed over
• 16:36
  Speaker 2: the last couple of years is your time in advocacy, policy,
• 16:43
  Speaker 2: and really advancing the mission. Tell us why that's so important.
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  Speaker 1: Well, I think the main reason that's so important is
• 16:53
  Speaker 1: that we need not only our name, Turn Behavioral Health Services,
• 16:58
  Speaker 1: out there in our community, But more people need to
• 17:00
  Speaker 1: know about our extensive services that we're able to supply
• 17:04
  Speaker 1: to communities. And as I always say when we meet
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  Speaker 1: with anybody is how can I help? I want to
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  Speaker 1: help you. I want to help your community. And I
• 17:13
  Speaker 1: want to help your constituents inside that community. I usually
• 17:16
  Speaker 1: don't make an ask. But it's very important for us
• 17:19
  Speaker 1: to be in the advocacy position so we can get
• 17:23
  Speaker 1: our mission and our objectives out there so people could
• 17:27
  Speaker 1: hear us and see us.
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  Speaker 2: Yeah. I mean, absolutely. We have a lot of community providers,
• 17:32
  Speaker 2: the community-based providers just like us, who keep their finger
• 17:36
  Speaker 2: on the pulse of local government and local policy and
• 17:41
  Speaker 2: what's important to our neighbors and our communities, which you
• 17:44
  Speaker 2: have to do. It's part of the process. But you've
• 17:47
  Speaker 2: taken it a step further, which you had referenced earlier
• 17:51
  Speaker 2: in the show about going to Sacramento and spending an
• 17:54
  Speaker 2: entire week talking about policy and and really what's important.
• 17:59
  Speaker 2: And so why is it important for community-based providers to
• 18:03
  Speaker 2: have a voice at the policy table?
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  Speaker 1: Well, the reason I like going to Sacramento for policy
• 18:09
  Speaker 1: is that's where the money starts. Everything gets decided in
• 18:12
  Speaker 1: Sacramento in some way, shape, or form, either through our
• 18:16
  Speaker 1: assembly or our senators, and that's where the policy starts.
• 18:20
  Speaker 1: So if we can be part of the process, not
• 18:24
  Speaker 1: to influence policy, but educate them on what really happens
• 18:28
  Speaker 1: as providers like us that are boots on the ground
• 18:31
  Speaker 1: delivering the services. Because sometimes the message gets diluted and
• 18:35
  Speaker 1: then it doesn't come down the appropriate way to the
• 18:38
  Speaker 1: CBOs and everybody to be able to do the work.
• 18:41
  Speaker 1: So I think the advocacy piece is very important. And
• 18:44
  Speaker 1: it's also important from advancing our mission and also the
• 18:48
  Speaker 1: philanthropy piece. Because we all know as a nonprofit, you
• 18:52
  Speaker 1: need some extra reserve dollars there to get you through
• 18:55
  Speaker 1: some of the tough times as a 501c3 that we
• 18:58
  Speaker 1: all experience. But I think it's really important to get
• 19:04
  Speaker 1: your message out about the communities that you're serving. And
• 19:07
  Speaker 1: most of the communities we serve, if not all of them,
• 19:10
  Speaker 1: are the underserved in every one of our counties that
• 19:13
  Speaker 1: we work in.
• 19:14
  Speaker 2: Yeah. I think one of the things that I took
• 19:17
  Speaker 2: away that I particularly appreciated was we were always talking
• 19:21
  Speaker 2: about the clients first. So the client need, what is
• 19:25
  Speaker 2: the gap in service for whatever community we were talking about?
• 19:29
  Speaker 2: And as we know, every community has its own nuances
• 19:32
  Speaker 2: and needs. And so it wasn't necessarily a plug for
• 19:36
  Speaker 2: term behavioral health services, although it was a pleasure to
• 19:39
  Speaker 2: highlight the modalities and different services because I do think
• 19:42
  Speaker 2: it was educational. But more importantly, it's to let our our, um,
• 19:47
  Speaker 2: state folks know all the resources that are available and
• 19:51
  Speaker 2: need that continual funding. Like you were saying.
• 19:53
  Speaker 1: Well, the continuum of care for them also, the funding
• 19:57
  Speaker 1: to be able to keep that continuum of care moving
• 20:00
  Speaker 1: forward in their communities. So there's no gap in services
• 20:03
  Speaker 1: for them. I think to kind of touch on for
• 20:06
  Speaker 1: a minute, San Diego and the services we deliver in
• 20:10
  Speaker 1: San Diego, although maybe the same in Fresno, in Tidal,
• 20:14
  Speaker 1: they're different for the different clientele and the demographic and
• 20:18
  Speaker 1: the geographics of the area. So each one of our
• 20:21
  Speaker 1: communities takes on its own culture and has its own
• 20:25
  Speaker 1: nuances to it. And so I think what we're so
• 20:28
  Speaker 1: good at is understanding those nuances in those communities is
• 20:32
  Speaker 1: what makes us so successful in to be able to
• 20:35
  Speaker 1: continue to deliver services in some of the most rural
• 20:38
  Speaker 1: areas in the state of California.
• 20:40
  Speaker 2: Yeah, I would agree with you. I think that our
• 20:43
  Speaker 2: ability to put the client first and wrap services around
• 20:48
  Speaker 2: the client need, regardless of where geographically it's located, rather
• 20:53
  Speaker 2: than doing a blanket application of services and expecting the
• 20:57
  Speaker 2: clients or the families to adjust. We want to remove
• 21:00
  Speaker 2: barriers and And create greater levels of access. And I
• 21:04
  Speaker 2: think that was one of the things that we tried
• 21:05
  Speaker 2: to communicate.
• 21:06
  Speaker 1: I think the other thing we really tried to communicate
• 21:09
  Speaker 1: was make sure that the continuum of care and the
• 21:14
  Speaker 1: services that we supply are united together. Yes. Because not
• 21:18
  Speaker 1: one person has just one thing, as you've educated me on,
• 21:22
  Speaker 1: that they're challenged with. They're not just challenged with mental health.
• 21:26
  Speaker 1: They're not just challenged with substance use. It could be
• 21:29
  Speaker 1: both combined. And if we can have every... all of
• 21:32
  Speaker 1: those services under one roof or both of those services,
• 21:34
  Speaker 1: mental health and substance use under one roof, then the
• 21:37
  Speaker 1: client benefits from that. We've seen it in our programs
• 21:41
  Speaker 1: in San Diego and seen it in our programs in
• 21:43
  Speaker 1: Fresno and all our communities is not one size or
• 21:47
  Speaker 1: one shoe fits all. It's, it's the difference between every
• 21:51
  Speaker 1: individual and we need to be aware of that as
• 21:53
  Speaker 1: we move in and out of our communities.
• 21:55
  Speaker 2: Yeah, you're right because it's, The client doesn't come in
• 21:58
  Speaker 2: understanding where the funding buckets are. So they don't come
• 22:01
  Speaker 2: in and address their mental health here and then leave
• 22:04
  Speaker 2: and go down the road and address their substance use
• 22:06
  Speaker 2: disorder here or whatever it may be. That integrated approach
• 22:10
  Speaker 2: serves the client. The client shouldn't know necessarily where the
• 22:14
  Speaker 2: funding bucket is. Rather, we're just listening and then assessing
• 22:18
  Speaker 2: and providing, plugging them in to individualized treatment that gets
• 22:22
  Speaker 2: the job done.
• 22:23
  Speaker 1: I think. From the advocacy standpoint, I think when we
• 22:27
  Speaker 1: met with those different individuals, we were able to communicate
• 22:31
  Speaker 1: that to them and I could see lights click on. Ah,
• 22:34
  Speaker 1: I understand now. Even when we met with the mayor
• 22:37
  Speaker 1: pro tem out of the city of Sacramento and he
• 22:40
  Speaker 1: looked at our scope of services, he said, oh my gosh,
• 22:42
  Speaker 1: we do this, this and this, but we don't do
• 22:44
  Speaker 1: it together. I want to do it together with the
• 22:46
  Speaker 1: county and the city. So I think that's a very,
• 22:49
  Speaker 1: that's also another reason why we should all be advocating
• 22:53
  Speaker 1: for Our clients and our mission.
• 22:55
  Speaker 2: Exactly. And I think a question would come up naturally
• 22:59
  Speaker 2: from that, which is, is there a policy issue that
• 23:03
  Speaker 2: if we were to get it right, would fundamentally improve
• 23:08
  Speaker 2: behavior health?
• 23:10
  Speaker 1: Dig a little deeper on that for me.
• 23:12
  Speaker 2: I'll tell you what I'm thinking.
• 23:12
  Speaker 1: Give me a vision.
• 23:13
  Speaker 2: I'll tell you what I'm thinking about. Here's what I'm thinking,
• 23:17
  Speaker 2: and only because you're intimately informed about it and you've
• 23:20
  Speaker 2: had to shepherd... quite a bit of movement through. And
• 23:25
  Speaker 2: I was just thinking of like R2. 2 residential as an example.
• 23:28
  Speaker 1: Good, good one.
• 23:29
  Speaker 2: So if you can speak to that a little bit,
• 23:32
  Speaker 2: because sometimes there's imposed codes or things that people don't
• 23:36
  Speaker 2: realize are such a barrier and it could make all
• 23:40
  Speaker 2: the difference in the world.
• 23:41
  Speaker 1: Right. And that residential 2.2 for our viewers today and
• 23:45
  Speaker 1: our audience today is a fire code that's imposed upon
• 23:48
  Speaker 1: us by the state of California. And it's a very
• 23:52
  Speaker 1: restrictive fire code, and we don't believe that it's applicable
• 23:56
  Speaker 1: to the environment that we're developing for our males or
• 24:00
  Speaker 1: females that are coming out and finishing their incarceration in
• 24:05
  Speaker 1: the programs that we develop. So we're advocating to have
• 24:08
  Speaker 1: that changed to a less restrictive, which doesn't take away
• 24:12
  Speaker 1: safety for our clients or anybody or our employees, but
• 24:17
  Speaker 1: it does release a challenging barrier to be able to
• 24:20
  Speaker 1: develop and build the facilities faster that are needed in
• 24:25
  Speaker 1: every one of our communities across California. And we're specifically
• 24:28
  Speaker 1: talking about the CDCR, the correctional institutions that are males
• 24:34
  Speaker 1: and females are in prison, and then they come out
• 24:36
  Speaker 1: to our program, finishing their last two years of incarceration
• 24:41
  Speaker 1: with us. And we get them, you know, all the
• 24:43
  Speaker 1: medical that they need, we get them education, and then
• 24:46
  Speaker 1: to give them some if you want to call that,
• 24:49
  Speaker 1: to come back into the communities. Exactly. And so it's
• 24:52
  Speaker 1: really challenging, that R2. 2, and being able to change that
• 24:56
  Speaker 1: will reduce cost for that facility that's being built, which
• 25:03
  Speaker 1: means there's more money to put back into the system
• 25:05
  Speaker 1: to even improve the system that much further. So I
• 25:09
  Speaker 1: think that's one of the biggest challenges, but I think
• 25:12
  Speaker 1: it also will improve outcomes for clients. It'll get us
• 25:16
  Speaker 1: to clients faster. by removing that barrier.
• 25:19
  Speaker 2: Yeah, and in so many ways, we know that there's
• 25:22
  Speaker 2: a wait list. You know, there's definitely a wait list
• 25:25
  Speaker 2: for people needing to come into these programs, which offer
• 25:27
  Speaker 2: a full continuum, as you said. We won't necessarily get
• 25:30
  Speaker 2: into that today, but it just shows that that's something
• 25:34
  Speaker 2: that has to be changed at the legislation level. That's
• 25:37
  Speaker 2: a policy issue. It's not something that we can do,
• 25:40
  Speaker 2: but we can speak to it and just let them
• 25:42
  Speaker 2: know there's a better place to put that money. So anyways,
• 25:46
  Speaker 2: thank you for.
• 25:47
  Speaker 1: Yeah, you're welcome.
• 25:48
  Speaker 2: For sharing that.
• 25:49
  Speaker 1: I think we're positioned really well right now. As you know,
• 25:52
  Speaker 1: you were up there with me last week and we
• 25:54
  Speaker 1: heard a lot of the positive feedback. So I think
• 25:58
  Speaker 1: not only are we now able as a corporation to
• 26:01
  Speaker 1: change individuals' lives, we're able to change policy that helps
• 26:06
  Speaker 1: change individuals' lives. That's what's so motivating about what we're
• 26:10
  Speaker 1: doing now on the Advocacy and Philanthropy Fund for the company.
• 26:14
  Speaker 2: Absolutely. I think that One of the things that we
• 26:17
  Speaker 2: talked about was, you know, we have this advantage of
• 26:21
  Speaker 2: being boots on the ground. So we might understand an
• 26:24
  Speaker 2: issue at a more granular level that can help inform
• 26:29
  Speaker 2: our legislature of different aspects they might not have been
• 26:33
  Speaker 2: aware of or considering. So I think that was, you know,
• 26:36
  Speaker 2: part of carrying that message last week.
• 26:37
  Speaker 1: Yeah, it was great. Great.
• 26:39
  Speaker 2: Well, great. Well, thank you, Jim. Right now, we're going
• 26:41
  Speaker 2: to pause for a commercial break, and we're going to
• 26:44
  Speaker 2: hear from TURN Behavioral Health Services, and we will be
• 26:47
  Speaker 2: right back.
• 26:49
  Speaker 3: Improving lives every day and in every way for Californians.
• 26:53
  Speaker 3: This is the mission of TURN Behavioral Health Services. By
• 26:57
  Speaker 3: focusing on wellness, recovery, and resilience, TURN is helping create
• 27:02
  Speaker 3: lasting change, especially for our military community. If you're active duty,
• 27:07
  Speaker 3: a veteran, reservist, Regardless of military status or part of
• 27:12
  Speaker 3: a military family in San Diego, support is here. Courage
• 27:17
  Speaker 3: to Call is a free, confidential helpline staffed by veterans
• 27:21
  Speaker 3: who understand military life.
• 27:23
  Speaker 1: From 8 a.m. to 8 p.m., you can connect.
• 27:26
  Speaker 3: With peer-to-peer specialists who are ready to listen, guide, and
• 27:29
  Speaker 3: help on the very first call. Struggling with mental health,
• 27:34
  Speaker 3: food insecurity, finances, housing? you don't have to face it alone.
• 27:39
  Speaker 3: Call 877-698-7838. That's 877-698-7838. Courage to Call will answer your call.
• 27:49
  Speaker 3: Courage to Call is a program of Turn Behavioral Health Services,
• 27:53
  Speaker 3: improving lives every day in every way.
• 27:57
  Speaker 2: Welcome back to the Behavioral Health Brief. I'm Dr. Wendy Broughton,
• 28:00
  Speaker 2: and we are here with Jim Callahan, our president and CEO. So,
• 28:05
  Speaker 2: Let's circle back to getting to know Jim Callahan, the man,
• 28:10
  Speaker 2: the myth, the legend. All right, Jim, this is something
• 28:15
  Speaker 2: that we are liking to call the lightning round.
• 28:19
  Speaker 1: Oh, okay.
• 28:19
  Speaker 2: So please answer accordingly.
• 28:22
  Speaker 1: Okay.
• 28:22
  Speaker 2: Are you ready? Favorite breakfast cereal?
• 28:25
  Speaker 1: Oh, that's Mikey Likes It's Life cereal. All right.
• 28:28
  Speaker 2: Morning person or night owl?
• 28:30
  Speaker 1: Oh, I'm definitely a morning person. Mm-hmm.
• 28:33
  Speaker 2: Biggest pet peeve?
• 28:34
  Speaker 1: My biggest pet peeve, people that don't use their blinkers
• 28:38
  Speaker 1: when they're changing lanes.
• 28:40
  Speaker 2: Criminal offense.
• 28:41
  Speaker 1: Criminal offense.
• 28:42
  Speaker 2: All right. Best advice you've ever received.
• 28:45
  Speaker 1: Well, I'd have to say the best advice I ever
• 28:47
  Speaker 1: received was from a gentleman named Erwin Jacobs, who is
• 28:50
  Speaker 1: the CEO of Qualcomm here in San Diego. And I
• 28:55
  Speaker 1: always used to ask him when we traveled, why are
• 28:57
  Speaker 1: we opening up offices all over the world? And he said, Jim,
• 29:01
  Speaker 1: while you're asleep, Somebody is taking our market share. So
• 29:04
  Speaker 1: we need to be in each one of those regions
• 29:07
  Speaker 1: to be able to be out front and not let
• 29:10
  Speaker 1: our market share be taken. That was probably some of
• 29:12
  Speaker 1: the best advice. All right.
• 29:14
  Speaker 2: All right. Any worst advice?
• 29:16
  Speaker 1: Worst advice. Stop drinking coffee is what one individual told me.
• 29:24
  Speaker 2: Okay, again, criminal offense.
• 29:26
  Speaker 1: Criminal offense. I'm still drinking coffee today.
• 29:30
  Speaker 2: All right. What's a guilty pleasure of yours?
• 29:32
  Speaker 1: Oh, chocolate mint ice cream is the best.
• 29:36
  Speaker 2: All right. Favorite place to ride your bike?
• 29:38
  Speaker 1: East County, San Diego. or basically anywhere where there's nice
• 29:42
  Speaker 1: steep hills. Yep.
• 29:43
  Speaker 2: And hot.
• 29:44
  Speaker 1: And warm.
• 29:44
  Speaker 2: And hot.
• 29:45
  Speaker 1: Yeah. I like it 90 to 95. Yeah.
• 29:47
  Speaker 2: So on the cooler side.
• 29:48
  Speaker 1: Cooler side.
• 29:48
  Speaker 3: Okay.
• 29:49
  Speaker 2: One word your team would use to describe you?
• 29:52
  Speaker 1: Passionate. Okay.
• 29:54
  Speaker 2: Absolutely. And one word your wife would use?
• 29:58
  Speaker 1: Sympathetic. Oh, sweet. All right.
• 30:00
  Speaker 2: Thank you, Jim, for being game for that.
• 30:03
  Speaker 1: I like that lightning round. Yep.
• 30:05
  Speaker 2: Well, I'll get to know you better. So I want
• 30:07
  Speaker 2: to talk about a couple of things people might not
• 30:10
  Speaker 2: know about you.
• 30:10
  Speaker 1: Okay.
• 30:11
  Speaker 2: So one of those things is how important family is
• 30:14
  Speaker 2: to you. And you have grown kids who are successful
• 30:18
  Speaker 2: in their own right, living happy lives. And most recently,
• 30:24
  Speaker 2: you have welcomed a grandson.
• 30:26
  Speaker 1: Yes, that's right.
• 30:27
  Speaker 2: And his name?
• 30:28
  Speaker 1: Ronan Elo Callahan.
• 30:30
  Speaker 2: Okay, said with a lot of pride. That's how it
• 30:33
  Speaker 2: should be. Congratulations.
• 30:34
  Speaker 1: He's going to be a future superhero.
• 30:36
  Speaker 2: There's no doubt.
• 30:37
  Speaker 1: Ronan Elo.
• 30:38
  Speaker 2: Yeah, he's got the name.
• 30:39
  Speaker 1: Plus he's a Callahan.
• 30:41
  Speaker 2: Okay, well, yeah, good, good. Okay, so I don't want
• 30:45
  Speaker 2: to see my career light dissipate. So yes, he will
• 30:48
  Speaker 2: be a superhero. So how has being a father really
• 30:55
  Speaker 2: influenced you as a leader?
• 30:58
  Speaker 1: Oh, that's a really interesting question. Well, you're leading every
• 31:01
  Speaker 1: day in your business life and you're actually leading every
• 31:06
  Speaker 1: day in your personal life because you're mentoring, you're educating,
• 31:10
  Speaker 1: you're holding them up when they have troubles or trying
• 31:14
  Speaker 1: to teach them hard lessons when things happen to them
• 31:17
  Speaker 1: and teach them how to manage money and stuff like that.
• 31:20
  Speaker 1: And so there's a lot of crossover between family and business.
• 31:24
  Speaker 1: But I think the business, it's more personal because they're
• 31:27
  Speaker 1: your children. and or your wife. And so mentorship comes
• 31:32
  Speaker 1: to mind when I think about that. We're not only
• 31:34
  Speaker 1: mentoring at work, we're mentoring at home. And I think
• 31:36
  Speaker 1: that's something that everybody needs to keep in mind when
• 31:40
  Speaker 1: you're raising children. Even now, all of my children are older,
• 31:44
  Speaker 1: but you're still mentoring because they still call up with,
• 31:47
  Speaker 1: what do I do in this situation? How do I
• 31:48
  Speaker 1: handle that situation? And we're always giving advice.
• 31:51
  Speaker 2: Well, what a blessing that your children know they can
• 31:53
  Speaker 2: turn to you and you're going to listen and help them.
• 31:56
  Speaker 2: I know you and I have solved a lot of
• 31:58
  Speaker 2: world's problems in our car rides up and down the
• 32:01
  Speaker 2: state of California. And one of the lessons, one of
• 32:04
  Speaker 2: the things that you shared with me on a couple
• 32:06
  Speaker 2: of occasions is a reference to your son, teaching your
• 32:09
  Speaker 2: son to drive and how, you know, you would tell
• 32:13
  Speaker 2: him it's not about just looking at the car in
• 32:16
  Speaker 2: front of you, son. You've got to look down the road.
• 32:18
  Speaker 2: You've got to look up the hill and know where
• 32:21
  Speaker 2: cars are merging and exiting and And to, you know,
• 32:24
  Speaker 2: be safe. And I, you know, I always remember that
• 32:26
  Speaker 2: because that is such a life lesson.
• 32:28
  Speaker 1: Well, the real lesson I was trying to teach him
• 32:31
  Speaker 1: was about driving, but also it's about life. You've got
• 32:35
  Speaker 1: to be looking ahead. You've got to be looking down
• 32:37
  Speaker 1: that freeway, looking for opportunities that are out there. That
• 32:41
  Speaker 1: car's going to move over. This car's going to move over.
• 32:44
  Speaker 1: He's not going to put his blinker on. I can
• 32:45
  Speaker 1: guarantee you, but he's coming over. And you've got to
• 32:48
  Speaker 1: be looking at that as you're driving the freeway because
• 32:50
  Speaker 1: that's how life is. You can't be like the tumbleweed
• 32:54
  Speaker 1: and just looking down all the time and working hard,
• 32:57
  Speaker 1: but you've got to look up. You've got to look
• 33:00
  Speaker 1: up the freeway and look up for life because there's
• 33:03
  Speaker 1: going to be opportunities there that you miss if you're
• 33:05
  Speaker 1: always looking down. That was the message. But also it
• 33:08
  Speaker 1: was the message about driving because it was very stressful.
• 33:11
  Speaker 1: I was always holding the handle as we were driving.
• 33:14
  Speaker 2: Those of us that have taught our children to drive
• 33:16
  Speaker 2: empathize with you. But I also think it's great for
• 33:19
  Speaker 2: you to be able to impart that on your son
• 33:22
  Speaker 2: and your other children. So it would bring the next question.
• 33:25
  Speaker 2: So that's really how you've helped them. How has your
• 33:29
  Speaker 2: family helped you become a better human being?
• 33:34
  Speaker 1: Very interesting question because... Now they're adults. And so I
• 33:39
  Speaker 1: was on the phone the other day with Corey, and
• 33:42
  Speaker 1: he lives in Scottsdale, Arizona, and he was struggling with
• 33:45
  Speaker 1: what was happening in his business environment and what he
• 33:48
  Speaker 1: was doing. I gave him advice, and then I asked
• 33:51
  Speaker 1: him for some advice. And the advice I got back
• 33:55
  Speaker 1: was just so beautiful. And so what I've imparted on
• 34:00
  Speaker 1: them is now coming back to me. Because I'd ask
• 34:03
  Speaker 1: as input, I'm really struggling with this, Corey, and I
• 34:05
  Speaker 1: don't know how to get around it. I really need
• 34:08
  Speaker 1: your input. Help me work through this problem that I'm having.
• 34:11
  Speaker 1: And so when you can have that relationship with your son,
• 34:14
  Speaker 1: your daughter, and ask them for advice and listen to
• 34:19
  Speaker 1: their advice, that makes it so meaningful and brings it
• 34:23
  Speaker 1: full circle.
• 34:24
  Speaker 2: Yeah. And you know what? Anytime we can help our
• 34:26
  Speaker 2: kids shine, let them have the moment. You know, that
• 34:31
  Speaker 2: reciprocal process, it just grows character on both sides, I think,
• 34:35
  Speaker 2: of the conversation.
• 34:36
  Speaker 1: I can say in raising my children, Brian, I don't
• 34:41
  Speaker 1: know if you guys have ever heard this or not,
• 34:44
  Speaker 1: but I heard this one time and it's a little rough,
• 34:47
  Speaker 1: but it's kind of reality too, is kids are like
• 34:50
  Speaker 1: cooking pancakes. The first one you almost throw away and
• 34:54
  Speaker 1: then you get to the next one and then the
• 34:56
  Speaker 1: next one and you get better as a parent. Not
• 34:58
  Speaker 1: literally throwing the truth away.
• 34:59
  Speaker 2: And who was your first pancake?
• 35:01
  Speaker 1: Brian.
• 35:02
  Speaker 2: Sorry, Brian.
• 35:02
  Speaker 1: Yeah, sorry, Brian.
• 35:04
  Speaker 2: Brian, we're going to dedicate an episode to you in
• 35:06
  Speaker 2: the future.
• 35:07
  Speaker 1: And pancakes. But if you think about that, right, because
• 35:12
  Speaker 1: your first child, you've never had a child.
• 35:14
  Speaker 2: Yeah, there's no blueprint.
• 35:15
  Speaker 1: There's no blueprint. And every blueprint is different. And so
• 35:18
  Speaker 1: you struggle and you try and you're both experiencing things
• 35:22
  Speaker 1: and stuff like that. Then the second one comes along,
• 35:25
  Speaker 1: and I was the helicopter parent. Oh, we're going to
• 35:27
  Speaker 1: put him in that safety suit and six helmets and
• 35:30
  Speaker 1: everything else when we're riding motorcycles. And then get to Gabriella,
• 35:33
  Speaker 1: and you're kind of like, oh, well, you've been through two,
• 35:36
  Speaker 1: and just go let her do it, right? Experiment on
• 35:38
  Speaker 1: her own. So it's kind of interesting when you're raising children.
• 35:43
  Speaker 2: Yeah, it's great.
• 35:44
  Speaker 1: But I like them better as adults than youngsters. That's great.
• 35:47
  Speaker 2: That's good, Jim. I'm sure they like you better as
• 35:50
  Speaker 2: an adult. Probably so.
• 35:53
  Speaker 1: Let's call him up.
• 35:54
  Speaker 2: Yeah, there we go.
• 35:54
  Speaker 1: Give me my phone. We'll see what he really says.
• 35:56
  Speaker 2: Oh, my goodness.
• 35:57
  Speaker 1: All right.
• 35:57
  Speaker 2: Well, here's a question. You have a very stressful job,
• 36:01
  Speaker 2: very serious. I mean, we do find ways to keep
• 36:05
  Speaker 2: it light. But how are you able to take the
• 36:09
  Speaker 2: CEO hat off when you get home so you can
• 36:13
  Speaker 2: just be Jim?
• 36:17
  Speaker 1: Well. Most of the time I don't take the CEO
• 36:21
  Speaker 1: hat off when I get home because it's still with
• 36:23
  Speaker 1: me as I come in the door. And then I
• 36:26
  Speaker 1: get asked to take the CEO hat off and now
• 36:29
  Speaker 1: we're home and it's family time. So you don't need
• 36:34
  Speaker 1: to be barking orders anymore. Yeah. Yeah.
• 36:36
  Speaker 2: Yeah, I get that. Shout out to Susan again. Yeah. No,
• 36:41
  Speaker 2: it is hard. It's a hard thing. And I know
• 36:44
  Speaker 2: there's a lot of people that have that. You're called
• 36:48
  Speaker 2: to be on so much and forward facing so much.
• 36:51
  Speaker 2: that it takes a lot of energy and presence. And
• 36:55
  Speaker 2: so to be able to walk through the threshold of
• 36:58
  Speaker 2: your home and be able to let that go and
• 37:01
  Speaker 2: trust and be vulnerable with the person in front of you,
• 37:03
  Speaker 2: it is what family does for each other. But it
• 37:06
  Speaker 2: is hard sometimes to take that deep breath and decompress.
• 37:09
  Speaker 1: It is. It really is. It is hard to take
• 37:11
  Speaker 1: a deep breath. And a lot of times I'll go
• 37:12
  Speaker 1: home and go sit on the patio, grab a cup
• 37:16
  Speaker 1: of water or a cup of tea and just go
• 37:18
  Speaker 1: sit on the patio and try to decompress. and listen
• 37:21
  Speaker 1: to the birds, listen to the trees. And I said
• 37:24
  Speaker 1: that might sound a little cliche-ish, but it is. It's
• 37:26
  Speaker 1: just to try to decompress and think about the day.
• 37:29
  Speaker 1: Think about the things that you might've done wrong during
• 37:32
  Speaker 1: the day and maybe need to be corrected the next
• 37:34
  Speaker 1: day to go meet that person that maybe we didn't
• 37:37
  Speaker 1: have such a good time that day together, or we
• 37:40
  Speaker 1: didn't have a good discussion that day and it needed
• 37:42
  Speaker 1: some cleanup and go back and clean up that discussion.
• 37:45
  Speaker 1: So I can leave people touched, moved, and inspired.
• 37:48
  Speaker 2: Yeah. I mean, absolutely. I've said this before. I'll say
• 37:50
  Speaker 2: it again. You are really thoughtful that way. Your ability
• 37:54
  Speaker 2: to think and follow up with people is really commendable.
• 37:58
  Speaker 2: You do that very well. I've learned that from you.
• 38:01
  Speaker 1: Well, thank you for that.
• 38:01
  Speaker 2: Yeah, you do that very well. So one thing I've
• 38:05
  Speaker 2: always admired about you is you're prioritizing your health. And
• 38:11
  Speaker 2: as a matter of fact, when we'll reference the earlier
• 38:14
  Speaker 2: conversation in this episode was you're referencing how that was
• 38:19
  Speaker 2: part of the conversation when you first decided to become
• 38:22
  Speaker 2: CEO is that that had to be a priority. And
• 38:25
  Speaker 2: I was so excited by that because that whole elusive
• 38:30
  Speaker 2: work-life balance is, is very difficult. But the fact that
• 38:34
  Speaker 2: you would put that first was, was great. So you,
• 38:38
  Speaker 2: Anybody that knows you knows you are passionate about cycling.
• 38:42
  Speaker 2: It's in your DNA. You go to the gym a
• 38:46
  Speaker 2: couple times a week. You do an ungodly amount of push-ups.
• 38:51
  Speaker 2: And what is it about that prioritizing and cycling and
• 38:57
  Speaker 2: your health that has you committing to literally hundreds of
• 39:02
  Speaker 2: miles on your bike a month and, by all accounts,
• 39:05
  Speaker 2: thousands of push-ups? every month. So what is it about that?
• 39:10
  Speaker 1: You know, it's my way of de-stressing. It's my way
• 39:17
  Speaker 1: of taking care of my mental health. I probably should
• 39:21
  Speaker 1: spend more time on my personal growth and development. But
• 39:25
  Speaker 1: that energy, and it's almost like an addiction for me
• 39:28
  Speaker 1: now that I'm in this cycle Every Tuesday and Thursday,
• 39:31
  Speaker 1: I have time on my calendar for focus time. And
• 39:34
  Speaker 1: that starts early in the morning and gets me ready
• 39:37
  Speaker 1: to be able to go to work for the day.
• 39:39
  Speaker 1: And I do some form of movement. And I think
• 39:42
  Speaker 1: movement is so critical for our own personal mental health.
• 39:46
  Speaker 1: whether it's on my bike, at the gym, just stretching
• 39:49
  Speaker 1: or just walking, I think movement is part of the
• 39:53
  Speaker 1: process that really keeps me focused on my personal health
• 40:00
  Speaker 1: and growth and development. And I think, well, I don't think,
• 40:05
  Speaker 1: I know my son, my older son, had a challenge
• 40:08
  Speaker 1: with his own health when he was very young. He
• 40:13
  Speaker 1: was 24 years old. diagnosed with stage three plus lymphoma cancer.
• 40:19
  Speaker 1: And watching him go through that made me take a
• 40:23
  Speaker 1: look at my own life and say, I've got to
• 40:25
  Speaker 1: start taking care of myself now. If it can happen
• 40:28
  Speaker 1: at 24, what's my later life going to be like?
• 40:32
  Speaker 1: And I've watched a lot of people struggle with their
• 40:35
  Speaker 1: health because they didn't take care of themselves early on
• 40:38
  Speaker 1: in their career or in their life cycle. So I
• 40:41
  Speaker 1: made a commitment and I still I'm committed to that.
• 40:46
  Speaker 1: And you know some of my story of the different
• 40:47
  Speaker 1: things that I do to stay focused and focus on
• 40:51
  Speaker 1: my health. And as long as we don't have any
• 40:54
  Speaker 1: more weeks in Sacramento where we eat outside of our
• 40:58
  Speaker 1: normal habits. So I think diet, exercise, and good eating
• 41:04
  Speaker 1: patterns are really what's helped me sustain my personal health mission.
• 41:10
  Speaker 2: Yeah. Thank you for sharing that also about your son.
• 41:14
  Speaker 2: And I do think that, you know, we keep hearkening
• 41:16
  Speaker 2: back to you as a father and as a leader and,
• 41:20
  Speaker 2: you know, role modeling. You know, there's things that happen
• 41:23
  Speaker 2: in life that we can't control. There's pivotal moments where
• 41:26
  Speaker 2: we have the decision. We are standing at the turning
• 41:29
  Speaker 2: point and we can make a decision. Go this way.
• 41:32
  Speaker 2: And go down that rabbit hole and it's dark or
• 41:34
  Speaker 2: we go this way and we got to summon the energy,
• 41:37
  Speaker 2: the presence and march forward. And, you know, you've definitely
• 41:41
  Speaker 2: done that. So one of the things I will say
• 41:45
  Speaker 2: is I have the benefit of being on the other
• 41:49
  Speaker 2: end of the phone after you get done with a long,
• 41:53
  Speaker 2: sweaty bike ride. And you want to tell me about
• 41:57
  Speaker 2: the great idea.
• 41:58
  Speaker 1: That you've had. My vision. So, yes. So.
• 42:02
  Speaker 2: Can you tell us, does cycling, is that where you
• 42:05
  Speaker 2: get your best ideas?
• 42:06
  Speaker 1: Yes, it is. When I'm out there, because you're alone,
• 42:11
  Speaker 1: unless I usually don't ride with a group, and we
• 42:13
  Speaker 1: won't go that way today about my best friend, but
• 42:16
  Speaker 1: I miss him. But it gives me clarity. It's my
• 42:22
  Speaker 1: time to be by myself, to push myself, to ride harder,
• 42:28
  Speaker 1: but it also brings me clarity and And I think
• 42:33
  Speaker 1: about all these different things of how we could change
• 42:36
  Speaker 1: our company and move it forward, whether they're good, bad
• 42:40
  Speaker 1: or not. That's the time will tell. But that's where
• 42:45
  Speaker 1: I get some of my best ideas or visions about
• 42:50
  Speaker 1: doing and making turn better. And how do we improve
• 42:55
  Speaker 1: ourselves both personally and as a company? to be able
• 42:58
  Speaker 1: to deliver better services in all the communities. So that's
• 43:01
  Speaker 1: where I get clarity. Probably the simple answer, I'm maybe
• 43:04
  Speaker 1: just strolling along here a little bit too much, but
• 43:06
  Speaker 1: it brings me clarity and vision when I'm on my bike.
• 43:10
  Speaker 2: Yeah, it's a meditative process. And you get to think
• 43:14
  Speaker 2: through things. And I had it explained to me once
• 43:17
  Speaker 2: that when we are in jobs where we're pinging up here,
• 43:22
  Speaker 2: that level of intensity and frequency with dealing with problems,
• 43:26
  Speaker 2: you know, day in and day out, that having something
• 43:30
  Speaker 2: recreationally at that same level of intensity and frequency helps
• 43:35
  Speaker 2: to dissipate all that anxious energy and all the problems
• 43:39
  Speaker 2: of the day. And I just, I love that analogy.
• 43:42
  Speaker 2: I will say this, that people won't know this about you.
• 43:47
  Speaker 2: So I'm going to say it. I'm going to give
• 43:48
  Speaker 2: a shout out to Wayne And I won't get into it,
• 43:51
  Speaker 2: but I know that you used to go cycling with
• 43:53
  Speaker 2: your best friend, and now you guys are not able to.
• 43:56
  Speaker 2: But you've shared with me that you've made the commitment
• 44:00
  Speaker 2: to continue to cycle for him because he no longer can.
• 44:04
  Speaker 2: So I just want to acknowledge that.
• 44:05
  Speaker 1: Thank you.
• 44:05
  Speaker 2: I think that takes a big heart, and I'll leave
• 44:08
  Speaker 2: it there.
• 44:09
  Speaker 1: I always see Wayne in front of me because when
• 44:13
  Speaker 1: you cycle, somebody's in the lead sometimes, somebody's not in
• 44:17
  Speaker 1: the lead. And I would... be behind Wayne and he
• 44:22
  Speaker 1: would turn around and he'd say to me okay Jimmy
• 44:24
  Speaker 1: you got to go you got to go now I'm
• 44:26
  Speaker 1: out of energy pull me and I'd move out and
• 44:29
  Speaker 1: I'd be in front and I would pull him along
• 44:31
  Speaker 1: so I still do that today when I go cycling
• 44:34
  Speaker 1: because I would just I could hear Wayne I would
• 44:37
  Speaker 1: know Wayne and he would say okay Jimmy your time
• 44:39
  Speaker 1: get in front pull me I need to be pulled
• 44:42
  Speaker 1: and so I still do that in my own little
• 44:45
  Speaker 1: yeah riding therapy yeah uh to be with Wayne yeah
• 44:49
  Speaker 1: in some way I.
• 44:50
  Speaker 2: Think it's precious that you hold space for that. And
• 44:52
  Speaker 2: I will say that one of the questions I want
• 44:56
  Speaker 2: to ask you, it's a great segue. So one of
• 44:59
  Speaker 2: the questions is, what is a powerful lesson that cycling,
• 45:05
  Speaker 2: your true love, what is a powerful lesson that cycling
• 45:09
  Speaker 2: has taught you in leadership? So as an example, to
• 45:12
  Speaker 2: be a good cyclist, you've got to prepare. You've got
• 45:15
  Speaker 2: to face the headwinds. You've got to be able to
• 45:18
  Speaker 2: climb the hill before enjoying the descent. You've got to
• 45:22
  Speaker 2: understand your own endurance and limitations. So when you think
• 45:26
  Speaker 2: about those things, what's a powerful lesson that cycling has
• 45:30
  Speaker 2: taught you as it relates to your leadership?
• 45:34
  Speaker 1: I would think my answer to that question would be patience.
• 45:38
  Speaker 1: Because you've got to be patient. when you're cycling because
• 45:42
  Speaker 1: you could be riding into a 15 or 20 mile
• 45:45
  Speaker 1: an hour headwind, but you know, at some point in time,
• 45:47
  Speaker 1: you're going to turn and that wind will be at
• 45:49
  Speaker 1: your back and then you'll be pushed along rather than
• 45:53
  Speaker 1: staying down with your head, staying low in the bars,
• 45:56
  Speaker 1: as they say, riding into that wind. So face the
• 45:59
  Speaker 1: headwinds because at some point in time, whether it's your
• 46:02
  Speaker 1: job or cycling into that headwind, you're going to turn
• 46:05
  Speaker 1: the corner. And when you turn that corner, whether it's
• 46:08
  Speaker 1: in business, or whether it's on the road cycling, there's
• 46:11
  Speaker 1: going to be relief when you turn that corner. And
• 46:14
  Speaker 1: so I think it's determination. It's keeping your head down.
• 46:20
  Speaker 1: And that, like I said before, you will turn that
• 46:22
  Speaker 1: corner and you'll have the back wind to bring you home.
• 46:27
  Speaker 1: Or climbing the hill, it'll be over soon. Keep pushing,
• 46:31
  Speaker 1: keep going, get to the top of that hill like
• 46:34
  Speaker 1: we did with a lot of things that we do.
• 46:36
  Speaker 1: There's a lot of challenges that we've been through at work.
• 46:39
  Speaker 1: And I think they're very relevant to exercise. Keep pushing.
• 46:43
  Speaker 1: You'll feel it in the end. Keep pushing to get
• 46:47
  Speaker 1: through that issue. Diagnose the problem. Because once you figure
• 46:50
  Speaker 1: that out, I think you're going to turn and the
• 46:53
  Speaker 1: wind will be at your back and you're going to
• 46:55
  Speaker 1: be on your descent.
• 46:56
  Speaker 2: Yeah, exactly. I love that analogy. I love the way
• 47:00
  Speaker 2: that you describe it because it speaks about not just perspective,
• 47:05
  Speaker 2: but really a mature understanding. You know, it's not always
• 47:10
  Speaker 2: going to go our way. It's not always going to
• 47:13
  Speaker 2: work out great. But we know if you have the stamina,
• 47:18
  Speaker 2: the courage, the presence, the humility to bide your time,
• 47:24
  Speaker 2: do the best you can, take the next indicated step,
• 47:27
  Speaker 2: then grace and the blessings that will come down the
• 47:32
  Speaker 2: road in service... of our clients, because that is always
• 47:37
  Speaker 2: the bottom line, right?
• 47:38
  Speaker 1: That was a very great description right there. We're in
• 47:40
  Speaker 1: it to win it. Yeah, exactly. That was great. Great description.
• 47:44
  Speaker 1: All right. Love it. Great.
• 47:45
  Speaker 2: Well, let's move on to legacy and accomplishments, okay? So
• 47:51
  Speaker 2: one of the things in the last 10 years that
• 47:54
  Speaker 2: I've seen up close and personal is you have not hesitated.
• 48:00
  Speaker 2: You have had to make some incredibly difficult decisions. faced
• 48:04
  Speaker 2: some incredible challenges. I think that just, just COVID. And
• 48:09
  Speaker 2: I mean, I think everybody, you know, had, had that
• 48:13
  Speaker 2: to speak of, but like, just, there's so many things.
• 48:16
  Speaker 1: Do we have to speak of COVID?
• 48:16
  Speaker 2: Yeah, we don't have to speak of it, but I've
• 48:19
  Speaker 2: seen you, I've seen you take on the lion's share
• 48:23
  Speaker 2: of the workload of the responsibility. I mean, chest up, just,
• 48:29
  Speaker 2: just courage and presence and, And poise and because somebody
• 48:35
  Speaker 2: had to, but also because you knew you could do it.
• 48:39
  Speaker 2: It was going to be you no matter what. So
• 48:41
  Speaker 2: you've done that. And I just, I think that when
• 48:45
  Speaker 2: you look back at these 10 years, what is something
• 48:51
  Speaker 2: that you're like really super proud of? If you think
• 48:55
  Speaker 2: back of all the things that we've overcome and you've
• 48:59
  Speaker 2: been in the front lines, you've been there.
• 49:03
  Speaker 1: Well, Wendy, this is probably the point in the show
• 49:05
  Speaker 1: today that I have to thank you. Because how many
• 49:10
  Speaker 1: times did I come down the hallway and go, man,
• 49:13
  Speaker 1: I don't know if we're going to pull this one out.
• 49:15
  Speaker 1: I need some advice. But you're always there. You always
• 49:17
  Speaker 1: were listening to me and giving me advice. great advice.
• 49:20
  Speaker 1: So was Laura. So was David. So was a lot
• 49:23
  Speaker 1: of the people that we continue to work with would
• 49:26
  Speaker 1: listen to me, be a sounding board, and then help
• 49:29
  Speaker 1: me through that decision process and go, oh, okay, I
• 49:32
  Speaker 1: see that differently now. Okay, good. Thanks for that. I
• 49:35
  Speaker 1: can go fix this problem. Because we've had some big
• 49:38
  Speaker 1: problems and big challenges. But my point with it is
• 49:43
  Speaker 1: the people that I surround myself every day with are
• 49:47
  Speaker 1: also mentoring me and helping me. And I want to
• 49:50
  Speaker 1: thank you for all of your years of service to
• 49:53
  Speaker 1: TURN because it's been many more than me. And it's
• 49:57
  Speaker 1: helped me. You've educated me on the clinical side of
• 50:00
  Speaker 1: the business, and you've educated me on the business side
• 50:03
  Speaker 1: of the business when we have these challenges. So you, Laura, David,
• 50:08
  Speaker 1: as I've said, and the others, and some of the
• 50:11
  Speaker 1: newer ones now with Mike and Julie and Brad, they
• 50:14
  Speaker 1: all bring something to the table that helped me become
• 50:17
  Speaker 1: a bigger and better person, like we talk about with
• 50:20
  Speaker 1: advocacy and stuff like that. But more importantly, if I
• 50:24
  Speaker 1: didn't have those sounding boards, I don't know if I'd
• 50:27
  Speaker 1: be able to make some of the critical decisions that
• 50:29
  Speaker 1: we've had to make. And I can't leave out Frank Pollock,
• 50:33
  Speaker 1: our outside counsel, because he's been there as a sounding
• 50:36
  Speaker 1: board right along with me in a lot of these.
• 50:39
  Speaker 1: And so I think it's the team that we built
• 50:42
  Speaker 1: around ourselves that we have now. And some books refer
• 50:45
  Speaker 1: to it as your mastermind team. And who are your
• 50:48
  Speaker 1: masterminds around you to help you develop yourself and also
• 50:52
  Speaker 1: make those critical decisions?
• 50:54
  Speaker 2: Yeah. And I'm glad you mentioned names because I do
• 50:58
  Speaker 2: think that it does take a village. It takes everyone
• 51:01
  Speaker 2: to be successful. We always talk about it. Nobody's successful
• 51:04
  Speaker 2: in a silo. None of us got here alone. I
• 51:07
  Speaker 2: do think, though, that I would like to say that
• 51:11
  Speaker 2: you had the particular confidence of the board of directors.
• 51:15
  Speaker 2: And in particular, I just want to shout out our
• 51:20
  Speaker 2: board chair, Jeanette Sanchez, and our vice chair, Dwayne Oswald,
• 51:24
  Speaker 2: who I have personally heard them thank you and really
• 51:30
  Speaker 2: express their confidence in your leadership. And it's just been
• 51:33
  Speaker 2: transformative for this agency. And I know you'd want to
• 51:36
  Speaker 2: say something.
• 51:36
  Speaker 1: Well, you know, Jeanette and Duane and I meet every
• 51:39
  Speaker 1: two weeks and they're my sounding board because there's sometimes
• 51:43
  Speaker 1: then there's issues inside a company that I need to
• 51:46
  Speaker 1: talk to somebody to help me through the process, right?
• 51:48
  Speaker 1: So they're part of my mastermind team too. And I
• 51:51
  Speaker 1: really am honored to work with Jeanette and work with
• 51:55
  Speaker 1: Duane because they bring so many different perspectives on business
• 52:00
  Speaker 1: and on leadership and training and stuff like that, that
• 52:03
  Speaker 1: have helped me grow personally also. And so shout out
• 52:06
  Speaker 1: for Jeanette and Dwayne here today. And thank you very
• 52:09
  Speaker 1: much for all of your support. I sincerely appreciate it.
• 52:12
  Speaker 2: That's right. And it's exciting. We've got some new board
• 52:14
  Speaker 2: members that we're heading in a great direction. So as
• 52:18
  Speaker 2: you are celebrating these 10 years passing and we look
• 52:24
  Speaker 2: So whether it's two years, five years, or the next
• 52:27
  Speaker 2: 10 years, what are you most excited about for TURN?
• 52:33
  Speaker 1: All the opportunities that we have out there. Now, as
• 52:36
  Speaker 1: I said earlier, I would not be in the position
• 52:39
  Speaker 1: today and being able to advocate the way that I'm
• 52:43
  Speaker 1: able to advocate and really speak my passion for our
• 52:47
  Speaker 1: organization if I didn't take that journey. And so now
• 52:51
  Speaker 1: it's a new journey. And we're learning in this advocacy
• 52:54
  Speaker 1: journey more about ourselves but about our company. And so
• 52:58
  Speaker 1: I think that is probably one of the most key
• 53:01
  Speaker 1: things is to keep that passion moving forward and keep
• 53:07
  Speaker 1: that passion every day focused on our outcomes and our
• 53:10
  Speaker 1: clients and our communities. That's what we really need to
• 53:14
  Speaker 1: focus on. Ideas are easy. Implementation is everything, as John
• 53:19
  Speaker 1: Doerr says, who is an author. and also one of
• 53:21
  Speaker 1: the original founders of a big chipset tech company. And
• 53:25
  Speaker 1: we have to keep that in mind. Implementation is everything
• 53:29
  Speaker 1: as we execute on every one of our jobs on
• 53:32
  Speaker 1: a daily basis.
• 53:33
  Speaker 2: Okay, thank you. I do want to take an opportunity
• 53:37
  Speaker 2: to recognize the fact that in two years, we're going
• 53:41
  Speaker 2: to have the 50th celebration of this agency's founding. And
• 53:47
  Speaker 2: we have some things planned. I just want to give
• 53:49
  Speaker 2: you an opportunity to speak about the, you know, two-year gala,
• 53:53
  Speaker 2: excuse me, the gala in about two years or so.
• 53:56
  Speaker 2: And maybe speak a little bit about that excitement.
• 53:58
  Speaker 1: Well, we're getting ready to start our gala committee. And
• 54:02
  Speaker 1: we're going to need somebody to chair that committee. And
• 54:06
  Speaker 1: in June of 2028 will be the 50-year celebration of
• 54:11
  Speaker 1: mental health systems, now turned behavioral health services. Yep. And
• 54:16
  Speaker 1: there's a multitude of people that over these 50 years
• 54:21
  Speaker 1: have served the community that I wish and I hope
• 54:24
  Speaker 1: that we can honor most of them in some sort
• 54:27
  Speaker 1: of slideshow or something like that because we have lots
• 54:29
  Speaker 1: of pictures. I've seen them. But it's going to be
• 54:33
  Speaker 1: in June of 2028. We're just starting that planning process now.
• 54:37
  Speaker 1: We have some good teams on board to support us
• 54:40
  Speaker 1: through that process. But I'm really excited for it. And
• 54:44
  Speaker 1: we just Just some of us were recently attended a
• 54:48
  Speaker 1: gala for St. Madeline's. It was two weeks ago Saturday
• 54:52
  Speaker 1: and got some ideas on how we could do our gala.
• 54:56
  Speaker 1: And so I'm really excited about that. But I think
• 54:59
  Speaker 1: most importantly is excited for the number of people. I
• 55:04
  Speaker 1: don't even know if we can get to that count
• 55:07
  Speaker 1: that we have touched or changed the lives of in
• 55:10
  Speaker 1: 50 years of delivering behavioral health services. That's going to
• 55:15
  Speaker 1: be really momentous as we put those numbers together to
• 55:19
  Speaker 1: think about how many lives that we've changed, how many
• 55:22
  Speaker 1: families we've changed, how many veterans we've changed, how many
• 55:26
  Speaker 1: active military that we've supported in all of our communities.
• 55:29
  Speaker 1: I think that and how we could highlight that. In
• 55:34
  Speaker 1: June of 2028 is going to be a culmination for
• 55:37
  Speaker 1: everybody who's worked at this corporation.
• 55:39
  Speaker 2: Yeah, absolutely. And I don't want to be oversimplistic, but,
• 55:43
  Speaker 2: you know, we always talk about it. It starts with
• 55:45
  Speaker 2: one life changed. You know, one life changed.
• 55:47
  Speaker 1: That's really it.
• 55:48
  Speaker 2: That person changed, which then impacted that family. That family
• 55:53
  Speaker 2: impacted the community.
• 55:55
  Speaker 1: Yeah.
• 55:55
  Speaker 2: That community and so on and so on. And that
• 55:58
  Speaker 2: is what we hope. We know we've touched generations of families.
• 56:02
  Speaker 2: We've turned it around. And so that's amazing.
• 56:05
  Speaker 1: Isn't that amazing to think about? Generationally, how we've impacted
• 56:10
  Speaker 1: people in their communities. Generationally. You talk about addiction and
• 56:14
  Speaker 1: substance use. It's generations, right? And it goes from one
• 56:19
  Speaker 1: to the next to the next. And now we're turning
• 56:22
  Speaker 1: those generations around and we're stopping the abuse. And we're
• 56:26
  Speaker 1: changing those communities and families. That's simply amazing.
• 56:30
  Speaker 2: Yeah. And we think about it as it applies to
• 56:33
  Speaker 2: our workforce as well. And we know we've had three
• 56:37
  Speaker 2: generations of people working at our programs.
• 56:41
  Speaker 1: I didn't think about it that way. Yeah.
• 56:43
  Speaker 2: I mean, the whole thing. And then I think about,
• 56:45
  Speaker 2: you know, I adopted my daughter and she grew up,
• 56:50
  Speaker 2: you know, first with mental health systems and now turned
• 56:53
  Speaker 2: behavioral health. And she ran those halls when she was
• 56:56
  Speaker 2: a little one.
• 56:57
  Speaker 1: I mean, be.
• 56:58
  Speaker 2: Careful, David Tanner, our CFO, who, by the way, shout
• 57:02
  Speaker 2: out to David Tanner, who's being recognized as a finalist
• 57:05
  Speaker 2: of CFO of the Year today. And anyways, she had
• 57:12
  Speaker 2: always said she was going to be the next CFO
• 57:14
  Speaker 2: of Menhal Sisters. So you never know.
• 57:17
  Speaker 1: You never know.
• 57:18
  Speaker 2: You never know. Let me ask this question. When people
• 57:22
  Speaker 2: do finally, one day, someday, right, look back on the
• 57:27
  Speaker 2: legacy that is Jim Callahan at this organization, what is
• 57:31
  Speaker 2: it you hope they say?
• 57:34
  Speaker 1: That's an interesting question. It's not to be cliché-ish, but
• 57:44
  Speaker 1: that was somebody who really improved lives. Mm-hmm. That's my
• 57:51
  Speaker 1: answer to that question. I want to be known for
• 57:54
  Speaker 1: somebody at my age, at this point in my life,
• 57:58
  Speaker 1: that really took upon the mission to improve lives, not
• 58:02
  Speaker 1: only of the people that work for me, but the
• 58:04
  Speaker 1: clientele that we serve. So that's, I guess, what I
• 58:07
  Speaker 1: would want my legacy to be.
• 58:09
  Speaker 2: Yeah, and I don't think there's any doubt about that,
• 58:13
  Speaker 2: that the passion comes through. And I was just thinking
• 58:16
  Speaker 2: about even the other providers that, you know, you've networked
• 58:21
  Speaker 2: with and they call you and you call them. And
• 58:24
  Speaker 2: it's just, you know, you think about as that web,
• 58:27
  Speaker 2: you know, the web that goes out there and you're
• 58:29
  Speaker 2: so many lives that you've improved and touched. And so there's,
• 58:32
  Speaker 2: you know.
• 58:33
  Speaker 1: And likewise, a lot of those lives that improved and
• 58:36
  Speaker 1: touched me. Like I say, leave them touch, moved and inspired.
• 58:40
  Speaker 1: And there's a lot of people out there that have
• 58:42
  Speaker 1: left me touch, moved and inspired.
• 58:44
  Speaker 2: Yeah, absolutely. I love that.
• 58:46
  Speaker 1: Okay.
• 58:47
  Speaker 2: Well, this is the point that we're going to invite
• 58:51
  Speaker 2: our community questions and ask you a couple of those.
• 58:55
  Speaker 2: So here we go.
• 58:57
  Speaker 1: Okay.
• 58:57
  Speaker 2: Question number one comes from Kelly in Orange County. And
• 59:03
  Speaker 2: she says, you spend your days making decisions that affect
• 59:07
  Speaker 2: thousands of people. What's one.
• 59:30
  Speaker 1: And I got a shout out to Jessica because we'll
• 59:32
  Speaker 1: sit there and we'll rewrite it and rewrite it and
• 59:36
  Speaker 1: make sure that it's right. And just when we're ready
• 59:39
  Speaker 1: to hit send, I take a deep breath because what's
• 59:42
  Speaker 1: going to come back, right? And recently we've been doing
• 59:46
  Speaker 1: that and sending them out and I get hearts back
• 59:49
  Speaker 1: up in the little box over here or actually a
• 59:52
  Speaker 1: thank you like the one we did on the medical
• 59:56
  Speaker 1: insurance where we said we're not passing it down. on
• 59:59
  Speaker 1: the medical insurance to the employees. We're going to keep
• 1:00:01
  Speaker 1: it at the top. How many hearts I got back?
• 1:00:04
  Speaker 1: How many thank yous, thumbs up, and stuff like that?
• 1:00:08
  Speaker 1: Did we get back? That is what motivates me, is
• 1:00:11
  Speaker 1: when I hear from our employees that we're doing the
• 1:00:13
  Speaker 1: right thing. Because at the top, sometimes you're hesitant because
• 1:00:18
  Speaker 1: you want to include everybody and make sure that everybody's
• 1:00:21
  Speaker 1: inclusive when you hit send.
• 1:00:23
  Speaker 2: That's right.
• 1:00:24
  Speaker 1: And to get those back, that just brings a big
• 1:00:26
  Speaker 1: smile to my face because I could say, We got
• 1:00:29
  Speaker 1: it right this time. Because there's times we haven't gotten
• 1:00:31
  Speaker 1: it right. But most of the time we get it right.
• 1:00:34
  Speaker 2: I love that. I love that. It restores your faith
• 1:00:37
  Speaker 2: in people. And you had mentioned.
• 1:00:39
  Speaker 1: Well, I think it also restores the faith in the
• 1:00:43
  Speaker 1: decision-making capability of all of us when we talk about
• 1:00:47
  Speaker 1: what we're going to do and how we're going to
• 1:00:48
  Speaker 1: do it. And we know it lands right out there
• 1:00:51
  Speaker 1: for our employees. So I think it's a group effort.
• 1:00:54
  Speaker 1: It's not just me that brings it up. It's maybe
• 1:00:56
  Speaker 1: Jessica and I are the last two before we hit send,
• 1:00:58
  Speaker 1: or maybe even you, when we want you to look
• 1:01:00
  Speaker 1: at it one more time. But I think it's that
• 1:01:03
  Speaker 1: group effort, knowing that we're taking our employees first when
• 1:01:09
  Speaker 1: we make a decision.
• 1:01:10
  Speaker 2: That's exactly what I was going to say.
• 1:01:11
  Speaker 1: People, culture, growth.
• 1:01:12
  Speaker 2: As long as you're putting people first, you can't go wrong.
• 1:01:15
  Speaker 2: You've got to do that. And now twice you've mentioned Jessica.
• 1:01:20
  Speaker 2: So I want to also do a shout out to
• 1:01:24
  Speaker 2: Jessica Reddick, who is your senior executive strategist.
• 1:01:29
  Speaker 1: Yes, correct.
• 1:01:30
  Speaker 2: Did I get that right? I would like to call
• 1:01:34
  Speaker 2: her the magician, the cat wrangler, the talent manager, but
• 1:01:40
  Speaker 2: she is all things that have led to You being
• 1:01:44
  Speaker 2: able to launch in a way that is just perfect timing.
• 1:01:49
  Speaker 2: It's absolutely perfect timing. She's pretty wonderful.
• 1:01:52
  Speaker 1: As I said when we were sitting with Senator Catherine
• 1:01:56
  Speaker 1: Blakespeare's office, is that she brings youth and experience and
• 1:02:01
  Speaker 1: is helping me take the blinders off and look at
• 1:02:05
  Speaker 1: things in a different way. And how we do things,
• 1:02:08
  Speaker 1: because she would ask me, why do we do that?
• 1:02:10
  Speaker 1: I don't know why we do that. I don't know.
• 1:02:12
  Speaker 1: We're old.
• 1:02:12
  Speaker 2: We have white hair.
• 1:02:13
  Speaker 1: What do we know? We got to change that. And
• 1:02:15
  Speaker 1: so it's helped take blinders off and look at things
• 1:02:18
  Speaker 1: in a different format and change things. So that's really
• 1:02:23
  Speaker 1: been beneficial to me and in my growth as a CEO.
• 1:02:27
  Speaker 2: That's right.
• 1:02:27
  Speaker 1: So thank you for that. Yeah. Yep.
• 1:02:29
  Speaker 2: Absolutely.
• 1:02:30
  Speaker 1: All right.
• 1:02:30
  Speaker 2: Question two comes from.
• 1:02:33
  Speaker 1: Oh, we're just at question two now? Okay. Let's go.
• 1:02:35
  Speaker 2: Come on now.
• 1:02:36
  Speaker 1: I'm ready.
• 1:02:37
  Speaker 2: All right. This is from Jorge in Fresno. If nobody
• 1:02:41
  Speaker 2: knew you were the CEO of Tern, what would you
• 1:02:45
  Speaker 2: hope people would notice about you first? I know what
• 1:02:50
  Speaker 2: you're going to say. Sons out, guns out.
• 1:02:54
  Speaker 1: Sons out, guns out. No, that I... Yeah. I think...
• 1:03:00
  Speaker 1: What I would like for people to notice about me
• 1:03:03
  Speaker 1: after maybe they've heard me speak or something like that
• 1:03:06
  Speaker 1: is about the passion that I have for the organization
• 1:03:09
  Speaker 1: and the passion that I have for the people that
• 1:03:11
  Speaker 1: we lead every day and rely upon every day would
• 1:03:14
  Speaker 1: be passion.
• 1:03:16
  Speaker 2: Yep, absolutely. I've heard you attend multiple graduations and different
• 1:03:20
  Speaker 2: program visits, and every single time we get back in
• 1:03:25
  Speaker 2: the car, you're like, This is why I do what
• 1:03:26
  Speaker 2: I do. It grounds me. This is why I do
• 1:03:29
  Speaker 2: what I do.
• 1:03:30
  Speaker 1: When we go to those graduations, it just puts a
• 1:03:32
  Speaker 1: different perspective on the decisions I'll make the next day
• 1:03:36
  Speaker 1: when you hear the clients speak about their journey. Because
• 1:03:40
  Speaker 1: their journey is nothing like my journey. My journey is
• 1:03:42
  Speaker 1: nothing like their journey. And I honor their journey.
• 1:03:45
  Speaker 2: Yeah. And I think we all get wrapped up in
• 1:03:49
  Speaker 2: the to-dos and the frustrations and whatever it is that's
• 1:03:53
  Speaker 2: really tying us up. But if anybody really knows you, right,
• 1:03:58
  Speaker 2: they're going to see authenticity. So they're going to give
• 1:04:02
  Speaker 2: you that benefit of the doubt. You might come in,
• 1:04:04
  Speaker 2: by the way, people, 9 o'clock in the morning might
• 1:04:07
  Speaker 2: be a little grumpy time. But after coffee and after
• 1:04:11
  Speaker 2: you've had a moment, we all know, we all know, like,
• 1:04:14
  Speaker 2: your heart is in it. You've got the passion for
• 1:04:16
  Speaker 2: the work. You deeply, deeply care about people.
• 1:04:19
  Speaker 1: Well, thank you. Thank you for that. So just don't
• 1:04:22
  Speaker 1: talk to me before nine o'clock and everybody will be happy.
• 1:04:24
  Speaker 2: You know, I'm just saying coffee is our friend. Coffee
• 1:04:27
  Speaker 2: is our friend. So our last community question comes from
• 1:04:33
  Speaker 2: Wendy in this room.
• 1:04:35
  Speaker 1: Okay.
• 1:04:35
  Speaker 2: So I have something that I would like to say.
• 1:04:37
  Speaker 2: So that is, I dearly love to hear you laugh.
• 1:04:44
  Speaker 2: I love when we are laughing so hard. We are
• 1:04:48
  Speaker 2: bent over trying to catch our breath. We're crying and
• 1:04:53
  Speaker 2: it's just so fun. So how does someone who has
• 1:04:59
  Speaker 2: such a serious job, has the weight of the world
• 1:05:03
  Speaker 2: some days on his shoulders, how do you keep that
• 1:05:07
  Speaker 2: levity and space for lightness in your heart so that
• 1:05:11
  Speaker 2: you can just break from routine and let the laughter rip?
• 1:05:18
  Speaker 1: It just comes up. It depends on what we're talking
• 1:05:22
  Speaker 1: about or what we're doing. And it just kind of rolls.
• 1:05:28
  Speaker 1: Once we start, it's hard to stop.
• 1:05:30
  Speaker 2: It's true. That's true.
• 1:05:31
  Speaker 1: I think a popcorn comes up for me.
• 1:05:34
  Speaker 2: We do sometimes act like a couple of 13-year-olds. We
• 1:05:37
  Speaker 2: can't stop laughing about something somebody else might find completely ridiculous.
• 1:05:42
  Speaker 1: The thing about popcorn is when you put a bag
• 1:05:45
  Speaker 1: of popcorn, in a microwave, it starts out with one
• 1:05:49
  Speaker 1: or two pops. And then it's many pops that come
• 1:05:52
  Speaker 1: up with the bag and that's how the laughter and
• 1:05:55
  Speaker 1: the just take it easy, take a breath, enjoy it
• 1:05:58
  Speaker 1: happens and then we just start popping like popcorn.
• 1:06:01
  Speaker 2: And you know it's so important for people to see
• 1:06:03
  Speaker 2: that side of you too though because it just makes
• 1:06:07
  Speaker 2: you that much more human. The fact that you can
• 1:06:10
  Speaker 2: laugh and sometimes we're laughing at ourselves because you can't
• 1:06:13
  Speaker 2: take yourself that serious All the time.
• 1:06:16
  Speaker 1: That's right.
• 1:06:17
  Speaker 2: It's important to be able to just.
• 1:06:18
  Speaker 1: And I think that's what you and some of the
• 1:06:21
  Speaker 1: other folks at the corporate office have done is, Jim,
• 1:06:24
  Speaker 1: take a look at yourself in the mirror today. There's
• 1:06:26
  Speaker 1: a little bit of laughter there. So thank you for that.
• 1:06:29
  Speaker 2: Yeah, there you go.
• 1:06:30
  Speaker 1: All right.
• 1:06:31
  Speaker 2: Well, Jim, I want to thank you for being on
• 1:06:34
  Speaker 2: the hot seat, being our guest today. It was great.
• 1:06:39
  Speaker 2: I would like to ask one last thing.
• 1:06:41
  Speaker 1: Okay.
• 1:06:42
  Speaker 2: So imagine... Your grandson, Ronan, 10 years from now, pulls
• 1:06:51
  Speaker 2: up this old file, this episode.
• 1:06:55
  Speaker 1: He'll probably say, what format is that?
• 1:06:57
  Speaker 2: Yeah, something antiquated, I'm sure. And he's watching it. What
• 1:07:02
  Speaker 2: do you hope he hears?
• 1:07:07
  Speaker 1: The passion of his grandfather. The authenticity of his grandfather. Um, and, uh,
• 1:07:16
  Speaker 1: that in, you know, these 10, next 10 years that
• 1:07:19
  Speaker 1: he got the opportunity to be with me and know me, uh,
• 1:07:24
  Speaker 1: I think that's, you know, and that, that'd be a
• 1:07:26
  Speaker 1: memory for him.
• 1:07:27
  Speaker 2: That's right.
• 1:07:28
  Speaker 1: Right. As we move forward through life.
• 1:07:30
  Speaker 2: So Ronan, your grandfather is a special, special man and
• 1:07:35
  Speaker 2: he didn't do it all right, but he did it
• 1:07:37
  Speaker 2: most right. And he's got a lot of people who
• 1:07:39
  Speaker 2: love him and care about him. So you'd be proud
• 1:07:42
  Speaker 2: of your grandpa.
• 1:07:44
  Speaker 1: All right.
• 1:07:45
  Speaker 2: So now we move on to the gratitude section of
• 1:07:49
  Speaker 2: the show.
• 1:07:49
  Speaker 1: All right.
• 1:07:50
  Speaker 2: So you know this because you host the show. So
• 1:07:53
  Speaker 2: we want to know from our guest, what are you
• 1:07:55
  Speaker 2: grateful for today?
• 1:07:57
  Speaker 1: What am I grateful for today? I'm grateful to be
• 1:08:00
  Speaker 1: here today. I'm grateful for you to be the host
• 1:08:05
  Speaker 1: on the Behavioral Health Brief today. And I'm grateful for
• 1:08:09
  Speaker 1: the 10 years that we've had together because it's been
• 1:08:12
  Speaker 1: a learning curve for both of us But I think
• 1:08:15
  Speaker 1: right now we're probably in the best position that we've
• 1:08:18
  Speaker 1: been in over the last 10 years, and we're doing
• 1:08:20
  Speaker 1: great work together. And that is what I'm grateful for today.
• 1:08:25
  Speaker 2: Yeah. I would echo the same sentiments. I've learned so
• 1:08:29
  Speaker 2: much from you, and it's been a pleasure to walk
• 1:08:34
  Speaker 2: side by side and to really take on some great challenges. And,
• 1:08:42
  Speaker 2: you know, sometimes... Just like you described with Wayne, sometimes
• 1:08:46
  Speaker 2: you've got to take the lead, and it's been a
• 1:08:48
  Speaker 2: pleasure for the times that you've needed me to step out,
• 1:08:52
  Speaker 2: and you've trusted that, and we grow. And I am
• 1:08:54
  Speaker 2: so looking forward to this next chapter in Tern's history.
• 1:08:58
  Speaker 1: Likewise. Yeah. I'm really excited about the next 10 years.
• 1:09:02
  Speaker 2: Okay, great. Well, to our listeners, we thank you for
• 1:09:07
  Speaker 2: carving out some time today and getting to know our
• 1:09:11
  Speaker 2: CEO a little bit better. And so please like, share,
• 1:09:16
  Speaker 2: and subscribe. I'm Dr. Wendy Broughton, and this has been
• 1:09:21
  Speaker 2: the Behavioral Health Brief.
• 1:09:24
  Speaker 1: This has been the Behavioral Health Brief, where insight meets impact.