Making the leap from tech writing to customer education with Katie Cox

The Not-Boring Tech Writer · Sep 3, 2026 · 1h 9m · transcript

In this episode, I talk with Katie Cox, an instructional designer who has spent her career in customer education and now builds an entire product Academy as a team of one. We talk about what customer education actually means and how it differs from documentation, how she partners with technical writers and has them review every course before it ships, the skills that transfer if you're a tech writer thinking about making the pivot, and why feedback is a gift you shouldn't take personally.

—

Katie and I discuss her winding path into customer education, which started with a kinesiology degree…