Season 9, Episode 2:- Becoming Insight led while working in partnership with work councils and unions

The Experience Perspective: An Ipsos Podcast · Feb 4, 2026 · 37m

In this Employee Experience episode of The Experience Perspective, Bhavna is joined by Albrecht Küfner, Team Lead for Employee Experience at Deutsche Bahn, to explore what it really takes to move from running employee surveys to becoming a genuinely insight-led employee experience professional, while successfully operating in a highly unionised, works-council-led environment.

Drawing on his journey from academic psychology into large-scale organisational research, Albrecht reflects on how his role evolved from being highly operational to becoming deeply strategic, political, and people…