Latest / eSIM STUDIOS Podcast - Tech News + Reviews / iPhone Duo CrackGate Issue Found in the Hinge Causing Screen to Crack.

Transcript

iPhone Duo CrackGate Issue Found in the Hinge Causing Screen to Crack. · eSIM STUDIOS Podcast - Tech News + Reviews

• 0:00
  Apple's worst nightmare seems to be coming true.
• 0:15
  It appears we now have the culprit of all those
• 0:19
  cracked iPhone Duo displays. Let's get into it.
• 0:23
  Again, another disclaimer. I want to put this
• 0:27
  out there. I'm not going to be doing an iPhone
• 0:30
  Duo video every day. I know, I know. I said that
• 0:34
  yesterday. But I'm only going to be bringing
• 0:36
  you news and information. in regards to this
• 0:40
  iphone duo when we have big news and information
• 0:44
  like today it seems like no matter what social
• 0:48
  media app i jumped on this weekend all i saw
• 0:52
  was popped displays from the iphone duo and people
• 0:57
  sharing their input of why and or how this problem
• 1:01
  can arise and thanks to a youtuber that actually
• 1:06
  recorded this screen popping and then taking
• 1:09
  it apart it appears we now know what is causing
• 1:13
  this issue now we're going to get into the cause
• 1:15
  of the issue and what you can do if this happens
• 1:19
  to you and what apple can do if this happens
• 1:24
  to you so i'm going to use just a few seconds
• 1:27
  from the youtuber curious haggie weird name believe
• 1:34
  he's japanese please forgive me if he's not however
• 1:37
  i'm going to put a link for his channel and his
• 1:39
  video down below in the video description he
• 1:44
  actually went through the process of popping
• 1:46
  that display taking it apart locating the problem
• 1:52
  on the hinge and it appears we now know what
• 1:56
  exactly is causing that that's exactly what this
• 1:59
  youtuber curious haggie does on his channel now
• 2:05
  during his testing which involved a lot of dirt
• 2:08
  and stressing the screen by folding the hinge
• 2:12
  backwards he tried to close the iphone duo but
• 2:14
  it just would not shut he then tried opening
• 2:18
  it back from the partially closed state only
• 2:21
  to hear a loud snap and like all the other iphone
• 2:26
  duos with pop displays we saw that one solid
• 2:30
  line go across the display to the right and then
• 2:33
  some lines going vertically in that samsung oled
• 2:37
  display now his video is unique because he takes
• 2:40
  it one step further he actually takes this apart
• 2:44
  and tries to locate exactly where the failure
• 2:48
  lies after ripping off the display he closely
• 2:52
  inspects the hinge mechanism and discovers an
• 2:55
  element that sheared at the same location as
• 2:59
  where the screen crack originated. It appears
• 3:02
  to be a hinge element that connects to an upper
• 3:05
  support plate. It's pointed out that the hinge
• 3:09
  in question is a little thinner than the hinges
• 3:12
  above and below it, making it more likely to
• 3:17
  break. A further check on the hinge shows heavy
• 3:21
  crush marks on a nearby mechanism. that may have
• 3:25
  played a part as well the underside of that samsung
• 3:30
  oled panel also has what appears to be an impact
• 3:33
  mark probably caused by that broken hinge element
• 3:37
  making contact with the underbelly of that panel
• 3:41
  the most logical result is that the hinge failed
• 3:44
  to mesh correctly the section sheared and then
• 3:49
  it hit the display causing the popping noise
• 3:53
  and then the oled panel to be damaged while you're
• 3:57
  more likely to see this all over social media
• 3:59
  real world numbers are still in question we we
• 4:04
  just don't know how many users this is affecting
• 4:08
  and again they're manufacturing i think in the
• 4:12
  first batch in the first few months i think i've
• 4:15
  read where they're trying to manufacture five
• 4:17
  to eight million units of these before the end
• 4:21
  of the year So in actuality, is it 5 ,000 units
• 4:25
  that have been damaged this way? Is it 10 ,000
• 4:29
  units? Is it 100 ,000 units? We will probably
• 4:32
  never know the real number. And trust and believe
• 4:36
  Apple is going to try and keep this on the down
• 4:40
  low, right? It's interesting because I've seen
• 4:43
  a number of people online. Saying, oh my God,
• 4:49
  Apple has to recall this. There's no way they
• 4:52
  can move forward. They have to recall all of
• 4:55
  these phones. I disagree. Now, should they? I
• 5:01
  don't know. But will they? I don't believe so.
• 5:05
  Because here's why. Apple does not want to admit
• 5:10
  fault. Now, if they recall all of these phones,
• 5:14
  how many devices have they sold already? Probably
• 5:19
  a couple million. Well, they're still currently
• 5:23
  manufacturing units as we speak, as you watch
• 5:26
  this. So in actuality, they probably have a couple
• 5:30
  of million and that's pushing it already manufactured.
• 5:34
  My guess, and it's just a guess, is this has
• 5:38
  probably affected a few thousand people. Why
• 5:42
  would they recall two to three million units
• 5:46
  that they've already sold? And when they get
• 5:49
  them in, if they do a recall, how are they gonna
• 5:53
  fix this? Are they literally gonna have to take
• 5:55
  apart two to three million iPhone duos and replace
• 6:00
  the hinge in those two to three million iPhone
• 6:04
  duos? They're not doing that. So there will be
• 6:08
  no recall. I can guarantee you that. What will
• 6:12
  happen, in my opinion, is Apple is just simply
• 6:16
  going to replace these as they pop. Now, what
• 6:20
  Apple can do and what I expect them to do quietly,
• 6:24
  obviously, is implement an extended warranty
• 6:29
  where it essentially just covers issues for.
• 6:36
  this exact issue where that mechanism breaks
• 6:39
  and destroys that OLED panel. Apple might do
• 6:43
  an extended warranty just for that issue up to,
• 6:46
  I don't know, two years. I think manufacturer's
• 6:49
  warranty at this point is, I believe it's one
• 6:52
  year. But here's the issue that I brought up
• 6:54
  in a previous video. The problem with this is
• 6:57
  that you don't know when it's going to happen.
• 6:59
  We've seen people report this happening literally
• 7:02
  within hours of purchasing this. In fact, watch
• 7:06
  this video. Now it might take a day, may take
• 7:35
  two days. Hell, it may take two months. It might
• 7:38
  be two years. It might be four years. That's
• 7:42
  the issue that I would have if I used this device.
• 7:47
  You don't know when that hinge could snap. It
• 7:50
  could be tomorrow. It could be a year from now.
• 7:52
  Who knows? That's why I expect Apple to. essentially
• 7:58
  do an extended warranty just for this issue meaning
• 8:01
  you might be outside of that one year apple warranty
• 8:06
  but if this happens two years from now you will
• 8:09
  be covered for that issue if that issue ever
• 8:12
  arises so moving forward i fully expect apple
• 8:16
  to simply replace units as they break meaning
• 8:22
  if this ever happens to you reach out to apple
• 8:26
  Let them know what happened. You'll provide a
• 8:29
  proof of purchase and they'll replace your device.
• 8:33
  Now, I did see somebody on social media share
• 8:38
  their interaction with Apple assistance, Apple
• 8:41
  help. I don't know what the hell it's called.
• 8:43
  They reached out to Apple, told them what the
• 8:45
  issue was. The concerning thing about this interaction,
• 8:49
  the Apple assistant is talking to them in a 14
• 8:54
  day return window. No, I don't want a 14 -day
• 8:58
  guarantee, a 14 -day return window. How about
• 9:01
  a four -year return window, right? Now, they're
• 9:05
  in the early stages of this happening. Maybe
• 9:08
  they're still collecting information. Maybe starting
• 9:11
  tomorrow morning, they will have a bundle of
• 9:15
  busted iPhone Duo displays that people have already
• 9:19
  returned, and they're going to start taking them
• 9:21
  apart, finding out what happened, seeing that
• 9:23
  hinge that broke. And they'll probably modify
• 9:27
  what they're going to do in regards to this issue
• 9:30
  moving forward. But at the moment, that representative
• 9:33
  was just saying, well, if it's within your two
• 9:36
  -week return window, you can certainly return
• 9:39
  it. No, I went assurance more than 14 days. Here's
• 9:47
  the other thing nobody else is talking about.
• 9:49
  I would stay away from purchasing this iPhone
• 9:51
  Duo outside of the Apple Store, outside of T
• 9:56
  -Mobile or Verizon. Do not purchase this iPhone
• 10:00
  Duo on a third -party marketplace, meaning Facebook
• 10:04
  Marketplace, OfferUp, Mercari. Do not buy it
• 10:08
  from a third party because if this issue ever
• 10:13
  happens to you when you're using this iPhone
• 10:15
  Duo, i have a sneaky feeling that apple's going
• 10:19
  to be real uptight about proof of purchase meaning
• 10:24
  if you're not the original owner if you did not
• 10:27
  physically purchase this iphone duo you're going
• 10:30
  to be out of luck i just know apple is going
• 10:33
  to be super strict when it comes to proof of
• 10:37
  purchase when meeting this type of repair indoor
• 10:41
  replacement for your duo I am getting a kick
• 10:44
  out of seeing Apple fanboys and Android fanboys
• 10:48
  going at it in the comments down below. Not just
• 10:52
  from me, but on social media, on all of the applications.
• 10:56
  They're going at it pretty good. If you do get
• 10:59
  enjoyment out of this, like I do, I do have an
• 11:03
  account for you to follow. It's over on X. The
• 11:07
  account handle is I hate Apple. I'm going to
• 11:12
  put the link for that down below. You get enjoyment
• 11:15
  reading some of those comments