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The AI Shopping Super App Has Arrived | Fast Five Shorts · Omni Talk Retail

• 0:00
  Instacart,
• 0:00
  Uber,
• 0:01
  DoorDash,
• 0:01
  they
• 0:02
  are
• 0:02
  all
• 0:02
  bringing
• 0:03
  food
• 0:03
  delivery
• 0:03
  to
• 0:04
  ChatGPT.
• 0:04
  According
• 0:05
  to
• 0:05
  GroceryDive,
• 0:06
  Uber,
• 0:06
  Instacart
• 0:07
  and
• 0:07
  DoorDash
• 0:07
  are
• 0:07
  among
• 0:08
  11
• 0:08
  partners
• 0:09
  that
• 0:09
  will
• 0:09
  integrate
• 0:09
  with
• 0:09
  ChatGPT
• 0:10
  later
• 0:11
  this
• 0:11
  year,
• 0:11
  according
• 0:12
  to
• 0:12
  a
• 0:12
  Monday
• 0:13
  announcement
• 0:13
  by
• 0:13
  OpenAI.
• 0:14
  To
• 0:14
  give
• 0:15
  you
• 0:15
  a
• 0:15
  taste
• 0:15
  of
• 0:15
  where
• 0:15
  this
• 0:16
  is
• 0:16
  going,
• 0:16
  Instacart
• 0:17
  Chief
• 0:17
  Technology
• 0:18
  Officer
• 0:19
  Anurban
• 0:20
  Kundu
• 0:20
  wrote
• 0:21
  on
• 0:21
  LinkedIn
• 0:22
  that
• 0:22
  partnering
• 0:22
  with
• 0:22
  ChatGPT
• 0:23
  on
• 0:23
  this
• 0:23
  capability
• 0:24
  will,
• 0:24
  quote,
• 0:25
  make
• 0:25
  shopping,
• 0:26
  grocery
• 0:26
  shopping
• 0:27
  as
• 0:27
  simple
• 0:27
  as
• 0:27
  having
• 0:28
  a
• 0:28
  conversation.
• 0:29
  End
• 0:29
  quote.
• 0:30
  Chris,
• 0:30
  is
• 0:31
  there
• 0:31
  any
• 0:31
  slowing
• 0:32
  down
• 0:32
  this
• 0:33
  AI
• 0:33
  super
• 0:33
  app
• 0:34
  train?
• 0:35
  Oh,
• 0:35
  geez.
• 0:35
  And
• 0:35
  it
• 0:35
  sure
• 0:36
  as
• 0:36
  hell
• 0:36
  doesn't
• 0:36
  look
• 0:36
  like
• 0:36
  there
• 0:36
  is,
• 0:37
  man.
• 0:38
  Even
• 0:38
  after
• 0:38
  our
• 0:39
  story
• 0:39
  last
• 0:39
  week,
• 0:39
  people
• 0:39
  are
• 0:40
  like,
• 0:40
  get
• 0:40
  on
• 0:40
  the
• 0:40
  train
• 0:41
  or
• 0:41
  get
• 0:41
  on
• 0:41
  the
• 0:41
  bus.
• 0:42
  You're
• 0:42
  going
• 0:42
  to
• 0:42
  be
• 0:42
  left
• 0:42
  behind.
• 0:43
  That's
• 0:43
  what
• 0:43
  basically
• 0:44
  the,
• 0:44
  the
• 0:44
  theme
• 0:45
  of
• 0:45
  it
• 0:45
  was
• 0:45
  from
• 0:45
  the
• 0:45
  story
• 0:46
  we
• 0:46
  covered
• 0:46
  last
• 0:46
  week
• 0:46
  with,
• 0:47
  I
• 0:47
  think
• 0:48
  it
• 0:48
  was
• 0:49
  the
• 0:49
  shipped
• 0:49
  and
• 0:49
  chat
• 0:50
  to
• 0:50
  whatever
• 0:50
  feature.
• 0:51
  Yeah,
• 0:51
  but.
• 0:52
  Or
• 0:52
  the
• 0:52
  Etsy.
• 0:53
  It
• 0:53
  was
• 0:53
  more
• 0:53
  the
• 0:53
  Etsy.
• 0:53
  The
• 0:54
  Etsy
• 0:54
  partnership
• 0:54
  that
• 0:55
  they're
• 0:55
  doing
• 0:55
  with
• 0:55
  Chat
• 0:55
  GPT
• 0:56
  as
• 0:56
  well.
• 0:57
  Yeah,
• 0:57
  I
• 0:57
  mean,
• 0:57
  even
• 0:57
  Walmart
• 0:58
  K
• 0:58
  came
• 0:58
  out
• 0:58
  and
• 0:59
  said
• 0:59
  that
• 0:59
  they're
• 0:59
  doing
• 1:00
  some
• 1:00
  amorphous
• 1:01
  partnership
• 1:01
  with,
• 1:01
  with
• 1:02
  OpenAI
• 1:02
  now
• 1:02
  too.
• 1:03
  We
• 1:03
  don't
• 1:03
  know
• 1:03
  exactly
• 1:03
  what
• 1:04
  that
• 1:04
  is
• 1:04
  or
• 1:04
  what
• 1:04
  that
• 1:04
  looks
• 1:04
  like,
• 1:04
  but
• 1:05
  they
• 1:05
  came
• 1:05
  out
• 1:05
  publicly
• 1:05
  and
• 1:06
  said
• 1:06
  it
• 1:06
  was
• 1:06
  big
• 1:06
  news
• 1:06
  yesterday.
• 1:07
  So
• 1:08
  I
• 1:08
  don't
• 1:08
  know.
• 1:09
  Again,
• 1:09
  I
• 1:09
  step
• 1:09
  back.
• 1:09
  The
• 1:10
  pace
• 1:10
  of
• 1:10
  disruption
• 1:11
  here
• 1:11
  in
• 1:11
  just
• 1:11
  over
• 1:12
  two
• 1:12
  years
• 1:12
  is,
• 1:13
  it's
• 1:13
  just
• 1:14
  staggering.
• 1:14
  And,
• 1:16
  and
• 1:16
  we're
• 1:16
  still,
• 1:17
  of
• 1:17
  course,
• 1:17
  just
• 1:17
  in
• 1:18
  mile
• 1:18
  one
• 1:18
  of
• 1:18
  the
• 1:19
  actual
• 1:19
  race
• 1:20
  in
• 1:20
  terms
• 1:20
  of
• 1:20
  what
• 1:20
  the
• 1:21
  uniform,
• 1:21
  the
• 1:21
  user
• 1:22
  interface
• 1:22
  ultimately
• 1:23
  is
• 1:23
  going
• 1:23
  to
• 1:23
  be
• 1:24
  for
• 1:24
  optimized
• 1:25
  commerce
• 1:25
  and
• 1:26
  what
• 1:26
  that's
• 1:26
  going
• 1:26
  to
• 1:26
  look
• 1:26
  like.
• 1:27
  So.
• 1:27
  But
• 1:28
  we're
• 1:28
  going
• 1:28
  to
• 1:28
  get
• 1:28
  there.
• 1:29
  It's
• 1:29
  happening.
• 1:30
  The,
• 1:30
  the,
• 1:31
  the,
• 1:31
  the
• 1:31
  trade
• 1:31
  has
• 1:32
  left
• 1:32
  the
• 1:32
  station
• 1:33
  and
• 1:33
  so
• 1:33
  I'm
• 1:33
  just
• 1:34
  gobsmacked.
• 1:34
  I
• 1:35
  don't
• 1:35
  have
• 1:35
  much
• 1:35
  more
• 1:35
  to
• 1:35
  say,
• 1:36
  but
• 1:36
  my
• 1:36
  God,
• 1:36
  look
• 1:37
  out.
• 1:37
  Yeah,
• 1:38
  I
• 1:38
  mean,
• 1:39
  I
• 1:39
  think
• 1:39
  I
• 1:40
  joke
• 1:41
  somewhat
• 1:42
  about
• 1:42
  the
• 1:43
  strawberry
• 1:43
  shortcake
• 1:44
  example
• 1:44
  and
• 1:44
  people
• 1:45
  like
• 1:45
  rerouting
• 1:46
  their
• 1:46
  whole
• 1:46
  trip,
• 1:47
  but
• 1:47
  I
• 1:47
  think
• 1:48
  that,
• 1:48
  like,
• 1:49
  especially
• 1:49
  I
• 1:49
  do
• 1:50
  feel
• 1:50
  like,
• 1:50
  like
• 1:50
  David
• 1:51
  Dorff
• 1:51
  said,
• 1:51
  we're
• 1:51
  going
• 1:51
  to
• 1:52
  see
• 1:52
  an
• 1:52
  increase
• 1:52
  in
• 1:53
  chatbots
• 1:53
  usage
• 1:54
  throughout
• 1:54
  the
• 1:54
  holidays
• 1:55
  as
• 1:55
  people
• 1:55
  are
• 1:55
  trying
• 1:56
  to,
• 1:56
  you
• 1:57
  know,
• 1:57
  prepare
• 1:57
  food,
• 1:58
  they're
• 1:58
  trying
• 1:58
  to
• 1:58
  buy
• 1:58
  gifts,
• 1:59
  they're
• 1:59
  trying
• 1:59
  to
• 1:59
  get
• 1:59
  ready.
• 2:00
  Like,
• 2:00
  I
• 2:00
  think
• 2:00
  we're
• 2:01
  going
• 2:01
  to
• 2:01
  see
• 2:01
  more
• 2:01
  and
• 2:01
  more
• 2:02
  adoption
• 2:02
  and
• 2:03
  I
• 2:03
  think
• 2:04
  retailers,
• 2:04
  the
• 2:04
  same
• 2:05
  way
• 2:05
  that
• 2:05
  they
• 2:05
  used
• 2:05
  to
• 2:06
  think
• 2:06
  about,
• 2:06
  okay,
• 2:06
  somebody's
• 2:07
  going
• 2:07
  to
• 2:07
  be
• 2:07
  shopping
• 2:09
  on
• 2:09
  a
• 2:09
  mobile
• 2:09
  app
• 2:10
  versus,
• 2:10
  you
• 2:10
  know,
• 2:11
  coming
• 2:11
  in
• 2:11
  store
• 2:11
  and
• 2:12
  shopping
• 2:12
  or
• 2:12
  the
• 2:13
  way
• 2:13
  that
• 2:13
  they
• 2:13
  Shop
• 2:13
  online
• 2:14
  for
• 2:14
  the
• 2:14
  very
• 2:14
  first
• 2:15
  time.
• 2:15
  Like,
• 2:15
  that
• 2:15
  is
• 2:15
  where
• 2:16
  we
• 2:16
  are.
• 2:16
  And
• 2:16
  that
• 2:17
  is
• 2:17
  a
• 2:17
  journey
• 2:18
  that
• 2:18
  all
• 2:19
  of
• 2:19
  the
• 2:19
  UX
• 2:19
  teams
• 2:20
  that
• 2:20
  all
• 2:20
  these
• 2:20
  retailers
• 2:21
  are
• 2:22
  now
• 2:22
  having
• 2:22
  to
• 2:22
  think
• 2:23
  about
• 2:23
  when
• 2:23
  it
• 2:23
  comes
• 2:23
  to
• 2:24
  any
• 2:24
  services
• 2:25
  that
• 2:25
  they're
• 2:25
  providing
• 2:25
  in
• 2:26
  their
• 2:26
  stores.
• 2:26
  People
• 2:26
  are
• 2:27
  going
• 2:27
  about
• 2:27
  that
• 2:28
  trip
• 2:28
  differently.
• 2:29
  They're
• 2:29
  trying
• 2:29
  to
• 2:29
  accomplish
• 2:30
  multiple
• 2:30
  tasks
• 2:31
  in
• 2:31
  one,
• 2:31
  in
• 2:31
  one
• 2:32
  interface,
• 2:33
  which
• 2:33
  they're
• 2:34
  now
• 2:34
  able
• 2:34
  to
• 2:34
  do
• 2:34
  in
• 2:34
  ChatGPT.
• 2:35
  They
• 2:35
  can
• 2:35
  order
• 2:36
  their
• 2:36
  dinner,
• 2:36
  they
• 2:36
  can
• 2:37
  order
• 2:37
  their
• 2:37
  groceries,
• 2:38
  they
• 2:38
  can
• 2:38
  make
• 2:38
  reservations,
• 2:39
  they
• 2:39
  can
• 2:39
  do
• 2:40
  all
• 2:40
  of
• 2:40
  these
• 2:40
  things,
• 2:40
  they
• 2:40
  can
• 2:40
  find
• 2:41
  gifts,
• 2:41
  all
• 2:42
  without
• 2:42
  leaving
• 2:43
  this
• 2:43
  app.
• 2:44
  Like,
• 2:44
  this
• 2:44
  is
• 2:45
  crazy
• 2:45
  and
• 2:46
  super
• 2:46
  app.
• 2:46
  Yeah,
• 2:47
  it's
• 2:47
  really,
• 2:48
  I
• 2:48
  think
• 2:48
  it's
• 2:49
  going
• 2:49
  to
• 2:49
  shape
• 2:50
  again.
• 2:50
  Like,
• 2:50
  this
• 2:50
  is
• 2:51
  the
• 2:51
  next
• 2:51
  wave.
• 2:52
  This
• 2:52
  is
• 2:52
  the
• 2:52
  Internet
• 2:53
  and
• 2:53
  online
• 2:53
  shopping
• 2:54
  happening
• 2:55
  for
• 2:55
  this
• 2:55
  year,
• 2:56
  this
• 2:56
  generation.
• 2:57
  And
• 2:57
  I'm
• 2:58
  also
• 2:58
  curious,
• 2:59
  especially
• 2:59
  with
• 2:59
  this
• 3:00
  example,
• 3:01
  like,
• 3:01
  I'm
• 3:01
  curious
• 3:02
  how
• 3:02
  Walmart
• 3:02
  adapts
• 3:03
  Sparky,
• 3:03
  their
• 3:04
  own
• 3:04
  Chat
• 3:04
  GP
• 3:05
  or
• 3:05
  their
• 3:05
  own
• 3:07
  AI
• 3:07
  bot
• 3:08
  that
• 3:08
  they
• 3:08
  have
• 3:08
  on
• 3:08
  their
• 3:08
  site.
• 3:08
  Amazon
• 3:09
  does
• 3:09
  too,
• 3:10
  to
• 3:11
  either
• 3:11
  work
• 3:12
  with
• 3:12
  or
• 3:12
  figure
• 3:13
  out,
• 3:13
  like,
• 3:13
  where
• 3:13
  are
• 3:13
  they
• 3:14
  expecting
• 3:14
  traffic
• 3:14
  to
• 3:15
  go
• 3:15
  and
• 3:15
  how
• 3:15
  do
• 3:15
  they
• 3:15
  change
• 3:16
  that
• 3:16
  journey
• 3:17
  type
• 3:17
  based
• 3:17
  on,
• 3:17
  you
• 3:18
  know,
• 3:18
  somebody
• 3:18
  coming
• 3:18
  in
• 3:19
  from
• 3:19
  ChatGPT
• 3:19
  or
• 3:20
  somebody
• 3:20
  starting
• 3:20
  their
• 3:21
  journey
• 3:21
  on
• 3:21
  the
• 3:21
  Walmart.com
• 3:22
  site
• 3:22
  too?
• 3:23
  So
• 3:23
  there's
• 3:24
  so
• 3:24
  much,
• 3:24
  I
• 3:24
  mean,
• 3:25
  to
• 3:25
  be
• 3:25
  a
• 3:25
  UX
• 3:25
  person
• 3:26
  right
• 3:26
  now,
• 3:27
  it
• 3:27
  would
• 3:27
  be
• 3:27
  so
• 3:28
  much
• 3:28
  fun
• 3:28
  to
• 3:29
  think
• 3:29
  through
• 3:29
  all
• 3:29
  of
• 3:29
  these
• 3:30
  scenarios
• 3:31
  and
• 3:32
  really
• 3:32
  just,
• 3:32
  you're
• 3:33
  on,
• 3:33
  we're
• 3:33
  on
• 3:34
  the
• 3:34
  edge.
• 3:34
  We're
• 3:34
  on
• 3:34
  the
• 3:34
  edge
• 3:34
  of
• 3:35
  an
• 3:35
  entirely
• 3:35
  new
• 3:35
  way
• 3:35
  of
• 3:35
  shopping.
• 3:36
  And
• 3:36
  that's
• 3:36
  super,
• 3:37
  super
• 3:37
  exciting.
• 3:38
  Yeah.
• 3:38
  Even
• 3:39
  to
• 3:39
  be
• 3:39
  a
• 3:39
  strategist
• 3:40
  to
• 3:40
  say,
• 3:40
  okay,
• 3:40
  this
• 3:40
  is
• 3:40
  where
• 3:40
  it
• 3:41
  is
• 3:41
  now.
• 3:41
  Where
• 3:41
  is
• 3:41
  this
• 3:42
  all
• 3:42
  going
• 3:42
  to
• 3:42
  go
• 3:42
  10
• 3:42
  to
• 3:43
  15
• 3:43
  years
• 3:43
  from
• 3:43
  now?
• 3:43
  And
• 3:44
  what
• 3:44
  does
• 3:44
  the
• 3:44
  retail
• 3:44
  landscape
• 3:45
  looks
• 3:45
  like,
• 3:45
  look
• 3:46
  like
• 3:46
  and,
• 3:46
  and
• 3:47
  how
• 3:47
  are
• 3:47
  we
• 3:47
  placing
• 3:47
  bets?
• 3:48
  Even
• 3:48
  the
• 3:48
  financial
• 3:48
  analyst
• 3:49
  community's
• 3:50
  got
• 3:50
  to
• 3:50
  be
• 3:50
  asking
• 3:50
  those
• 3:50
  questions.
• 3:51
  They
• 3:51
  got
• 3:51
  to
• 3:51
  be
• 3:51
  having
• 3:51
  a
• 3:52
  field
• 3:52
  day
• 3:52
  with
• 3:52
  this
• 3:52
  too.
• 3:52
  To
• 3:53
  say,
• 3:53
  like,
• 3:53
  you
• 3:53
  know,
• 3:53
  who
• 3:54
  am
• 3:54
  I
• 3:54
  long
• 3:54
  on?
• 3:54
  Who
• 3:54
  am
• 3:54
  I
• 3:55
  short
• 3:55
  on
• 3:55
  in
• 3:55
  terms
• 3:55
  of
• 3:56
  how
• 3:56
  this
• 3:56
  eventually
• 3:56
  plays
• 3:57
  out
• 3:57
  as
• 3:57
  people
• 3:57
  start
• 3:57
  using
• 3:58
  a
• 3:58
  super
• 3:58
  app
• 3:59
  to
• 3:59
  get
• 4:00
  their,
• 4:00
  you
• 4:00
  know,
• 4:01
  all
• 4:01
  their
• 4:01
  commerce
• 4:02
  needs.
• 4:02
  Like,
• 4:03
  that's.
• 4:03
  Yeah,
• 4:04
  stop.
• 4:07
  Yeah,
• 4:07
  yeah,
• 4:08
  just
• 4:08
  think
• 4:08
  about
• 4:08
  that
• 4:08
  statement
• 4:09
  for
• 4:09
  a
• 4:09
  while,
• 4:09
  man.
• 4:09
  You
• 4:10
  just
• 4:10
  don't
• 4:10
  know
• 4:10
  what
• 4:10
  the
• 4:10
  file
• 4:11
  it's
• 4:11
  going
• 4:11
  to
• 4:11
  be.
• 4:11
  Yeah,
• 4:11
  that's
• 4:11
  why,
• 4:12
  that's
• 4:12
  why
• 4:12
  Doug
• 4:12
  McMillan
• 4:13
  carries
• 4:13
  that
• 4:13
  thing
• 4:13
  around
• 4:14
  in
• 4:14
  his
• 4:14
  pocket,
• 4:14
  like
• 4:14
  the
• 4:14
  top
• 4:15
  10
• 4:15
  to
• 4:16
  top
• 4:16
  10
• 4:16
  retailers
• 4:16
  by
• 4:17
  decade,
• 4:17
  because
• 4:17
  it
• 4:17
  actually
• 4:17
  ends
• 4:18
  up
• 4:18
  changing
• 4:18
  pretty
• 4:19
  significantly
• 4:19
  because
• 4:20
  of
• 4:20
  disruptions
• 4:20
  like
• 4:21
  this
• 4:21
  every
• 4:21
  30
• 4:21
  years.
• 4:22
  Right.