Latest / Dealer Talk With Jen Suzuki
ELR Isn't Accounting, It's Leadership!
If your service managers and advisors can't explain Effective Labor Rate in one sentence, money is leaking out of your shop every single day.
In this episode of Dealer Talk with Jen Suzuki, Jen breaks down the most misunderstood yet most powerful performance metric in the service department: ELR (Effective Labor Rate). While advisors often track CSI, gross, and hours per RO, ELR quietly tells the real story of how the shop is performing, how advisors get paid, and how profitable the operation truly is.
Jen simplifies what ELR actually is (and what it's not), why it matters more than the…
The skinny
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