Collective Lift: How Leaders Get Teams To Obsess Over Customer and Team Success with Dan Gingiss

Boss Better Now with Joe Mull · Apr 8, 2026 · 37m

Most companies say the customer comes first. But in meeting rooms across every industry, business decisions get made every day without a single thought about how they will land on the people paying the bills. Dan Gingiss has spent his career asking one question: what would happen if leaders simply kept the customer in the room?

In this episode of Boss Better Now, Joe Mull sits down with Dan Gingiss, a customer experience keynote speaker and author who led digital CX teams at Discover, Humana, and McDonald's. Dan traces his path from Domino's delivery driver to Fortune 500 executive and shares…