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Episode 006: The Communication Paradox: When More Words Create Less Understanding
Why does more communication often create less understanding? In this solo episode, Kevin Novak tackles one of the most costly yet fixable problems in organizational transformation: the communication paradox.
Through psychological research and real-world examples, this episode reveals why comprehensive communication strategies backfire, how cognitive overload paralyzes change adoption, and what leaders must do differently to achieve actual clarity during transformation.
Discover why a healthcare organization's usage of a new system actually decreased as leadership communicated more, how the…
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