Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / 26 part 1: The Role of AI in Modern Logistics: Insights from Industry Expert Lori Boyer
Transcript
- 0:00So
- 0:00logistics
- 0:00and
- 0:00supply
- 0:01chain
- 0:01is
- 0:01consistently
- 0:02listed
- 0:02as
- 0:02one
- 0:02of
- 0:03the
- 0:03industries
- 0:03that
- 0:04is
- 0:04most
- 0:04prime
- 0:05and
- 0:06most
- 0:09will
- 0:09see
- 0:09the
- 0:09most
- 0:10value
- 0:10from
- 0:10AI.
- 0:11Step
- 0:11into
- 0:11the
- 0:11future
- 0:12with
- 0:12shipping
- 0:12smart.
- 0:13Outside
- 0:13the
- 0:14box
- 0:14is
- 0:14where
- 0:14the
- 0:15journey
- 0:15starts.
- 0:15From
- 0:15borders
- 0:16to
- 0:16buyers,
- 0:16we
- 0:16break
- 0:16it
- 0:17down
- 0:17fast.
- 0:17Nick
- 0:18and
- 0:18Jason
- 0:18deliver
- 0:19knowledge
- 0:19that
- 0:19lasts.
- 0:20Insight,
- 0:20innovation.
- 0:21Wherever
- 0:22your
- 0:22brand
- 0:22goes,
- 0:22we'll
- 0:23guide
- 0:23your
- 0:23growth
- 0:23so
- 0:24your
- 0:24global
- 0:24reach
- 0:24flows.
- 0:25Tune
- 0:25in,
- 0:26lean
- 0:26in,
- 0:26let's
- 0:26unlock
- 0:27the
- 0:27way.
- 0:27Go
- 0:28outside
- 0:28the
- 0:28box
- 0:28with
- 0:29the
- 0:29senior
- 0:29usa.
- 0:30All
- 0:30right,
- 0:30everybody,
- 0:31welcome
- 0:31back
- 0:31to
- 0:32Outside
- 0:32the
- 0:32Box
- 0:32with
- 0:32Ascendia
- 0:33USA
- 0:33podcast.
- 0:34I've
- 0:35got
- 0:35my
- 0:35co
- 0:35host
- 0:36Jason
- 0:36Roland
- 0:36over
- 0:36there.
- 0:37Welcome
- 0:37back.
- 0:37And
- 0:37we've
- 0:37got
- 0:38a
- 0:38very
- 0:38special
- 0:38guest
- 0:38today.
- 0:39We've
- 0:39got
- 0:39Lori
- 0:39Boyer
- 0:40from
- 0:40easypost.
- 0:41She
- 0:42is
- 0:42the
- 0:42head
- 0:42of
- 0:42content
- 0:43marketing.
- 0:43Thanks
- 0:44for
- 0:44joining,
- 0:44Lori.
- 0:44Thanks.
- 0:45I'm
- 0:45excited
- 0:45to
- 0:45be
- 0:46here.
- 0:46Yeah.
- 0:46All
- 0:47right,
- 0:47so
- 0:47the
- 0:47topic
- 0:47today
- 0:48is
- 0:48AI,
- 0:49Large
- 0:50language
- 0:50models
- 0:51and
- 0:51the
- 0:51impact
- 0:51in
- 0:51logistics
- 0:52and
- 0:52Supply
- 0:52chain.
- 0:53So
- 0:53buckle
- 0:53up.
- 0:54It
- 0:55sounds
- 0:55pretty
- 0:55heavy.
- 0:56Get
- 0:56ready.
- 0:57It's
- 0:57heavy,
- 0:58but
- 0:58fun.
- 0:59Okay,
- 0:59I
- 0:59can't
- 1:00wait.
- 1:00I
- 1:00can't
- 1:01wait.
- 1:01Okay,
- 1:01so
- 1:02AI
- 1:02is
- 1:03everywhere.
- 1:03I
- 1:04mean,
- 1:04you
- 1:05are
- 1:05attending
- 1:05Manifest,
- 1:06by
- 1:06the
- 1:06way.
- 1:06We're
- 1:06coming
- 1:07to
- 1:07you
- 1:07from
- 1:07Manifest
- 1:082026
- 1:09in
- 1:09Las
- 1:09Vegas.
- 1:10And
- 1:11I
- 1:11don't
- 1:12know
- 1:12if
- 1:12you
- 1:12received
- 1:12or
- 1:13were
- 1:13inundated
- 1:13with
- 1:14invites
- 1:14to
- 1:14meet
- 1:15and
- 1:15talk
- 1:15about
- 1:15AI,
- 1:16but
- 1:16I
- 1:16mean,
- 1:16AI
- 1:17is
- 1:17everyone
- 1:18is
- 1:18the
- 1:18theme
- 1:18of
- 1:19this
- 1:19show,
- 1:19right?
- 1:20Like,
- 1:20hey,
- 1:20can
- 1:20you
- 1:20meet
- 1:20to
- 1:21talk
- 1:21about
- 1:21AI?
- 1:21It's
- 1:22like,
- 1:22man,
- 1:22I
- 1:22am
- 1:22not
- 1:22your
- 1:23guy.
- 1:23Okay?
- 1:24But
- 1:24yes,
- 1:25I,
- 1:26I
- 1:26appreciate
- 1:26your
- 1:26efforts.
- 1:27So,
- 1:27okay,
- 1:28so
- 1:28it's
- 1:28the
- 1:28ultimate
- 1:29buzzword
- 1:29right
- 1:29now,
- 1:29I
- 1:30feel
- 1:30like.
- 1:30So,
- 1:30so
- 1:30let's
- 1:30just
- 1:31get
- 1:31into
- 1:31it
- 1:31in
- 1:32our
- 1:32world.
- 1:32So
- 1:33we're
- 1:33looking
- 1:33at
- 1:33logistics,
- 1:34e
- 1:34commerce,
- 1:35supply
- 1:35chain.
- 1:36What
- 1:36is
- 1:36AI
- 1:37as
- 1:37it's
- 1:37being
- 1:38referred
- 1:38to
- 1:38and
- 1:39why
- 1:39is
- 1:39it
- 1:39important
- 1:40to
- 1:40know,
- 1:40you
- 1:41know,
- 1:41what
- 1:41a
- 1:41large
- 1:41language
- 1:42model
- 1:42is?
- 1:42Okay,
- 1:43AI,
- 1:44obviously,
- 1:44everyone
- 1:45knows,
- 1:45is
- 1:45huge.
- 1:46Most
- 1:46of
- 1:46us,
- 1:47if
- 1:47we're,
- 1:48we're
- 1:48talking
- 1:48LLMs,
- 1:49large
- 1:49language
- 1:50models,
- 1:51you
- 1:51know,
- 1:51think
- 1:51ChatGPT,
- 1:52think
- 1:53Copilot,
- 1:53think.
- 1:54Some
- 1:54of
- 1:54those
- 1:54big
- 1:54ones
- 1:54that
- 1:55everybody
- 1:55knows
- 1:55and
- 1:56everybody's
- 1:56heard
- 1:56of
- 1:57in
- 1:57logistics
- 1:58and
- 1:58supply
- 1:58chain.
- 1:58What's
- 1:59super
- 1:59interesting
- 2:00is
- 2:00that
- 2:00it's
- 2:01always
- 2:01been
- 2:01an
- 2:01industry
- 2:02full
- 2:03of
- 2:03data.
- 2:04And
- 2:04really
- 2:05where
- 2:05AI
- 2:06is
- 2:07so
- 2:07sexy
- 2:07and
- 2:08plays
- 2:08so
- 2:08well
- 2:08is
- 2:09when
- 2:09you
- 2:09have
- 2:09a
- 2:09lot
- 2:09of
- 2:10unorganized
- 2:10data
- 2:11and
- 2:12these
- 2:12systems
- 2:12can
- 2:12take
- 2:12it
- 2:13and
- 2:13make
- 2:13sense
- 2:14of
- 2:14it.
- 2:14So
- 2:15instead
- 2:15of
- 2:15having
- 2:16for
- 2:16all
- 2:16these
- 2:16years
- 2:17just
- 2:18one
- 2:18data
- 2:18scientist,
- 2:19one
- 2:20mega
- 2:20nerd
- 2:20who's
- 2:21digging
- 2:21in
- 2:22and
- 2:22looking
- 2:22at
- 2:23all
- 2:23these
- 2:23spreadsheets,
- 2:24we're
- 2:24able
- 2:25to
- 2:25have
- 2:25a
- 2:25normal
- 2:25person,
- 2:26an
- 2:26idiot
- 2:26like
- 2:27me,
- 2:27be
- 2:28able
- 2:28to
- 2:28kind
- 2:28of
- 2:29play
- 2:29with
- 2:30that
- 2:30and
- 2:30get
- 2:30some
- 2:31info.
- 2:31So
- 2:31logistics
- 2:32and
- 2:32supply
- 2:32chain
- 2:32is
- 2:33consistently
- 2:33listed
- 2:34as
- 2:34one
- 2:34of
- 2:34the
- 2:34industries
- 2:35that
- 2:35is
- 2:36most
- 2:36prime
- 2:37and
- 2:37most
- 2:40will
- 2:40see
- 2:41the
- 2:41most
- 2:41value
- 2:42from
- 2:42AI.
- 2:42So
- 2:42I
- 2:43think
- 2:43it
- 2:43makes
- 2:43a
- 2:43lot
- 2:43of
- 2:43sense
- 2:44that
- 2:44we're
- 2:44seeing
- 2:44AI
- 2:45everywhere.
- 2:46That
- 2:46being
- 2:46said,
- 2:46I
- 2:46don't
- 2:46think
- 2:47everyone
- 2:47knows
- 2:47exactly
- 2:48where
- 2:48to
- 2:48use
- 2:48it,
- 2:49how
- 2:49to
- 2:49use
- 2:49it.
- 2:50We
- 2:51can
- 2:51dive
- 2:51into
- 2:51that,
- 2:51but
- 2:52yeah.
- 2:53So
- 2:53what
- 2:53would
- 2:53be
- 2:53your
- 2:54top
- 2:54three
- 2:55ways
- 2:55that
- 2:55companies
- 2:56in
- 2:56the
- 2:56logistics
- 2:57space
- 2:57can
- 2:57implement
- 2:57an
- 2:57AI?
- 2:58Okay,
- 2:59AI.
- 3:00First
- 3:00of
- 3:00all,
- 3:00one
- 3:01of
- 3:01the
- 3:01things
- 3:01that
- 3:02we're
- 3:02seeing
- 3:02across
- 3:02the
- 3:03board
- 3:03is
- 3:03that
- 3:04there
- 3:04is
- 3:04not
- 3:04yet
- 3:05an
- 3:06end
- 3:06all,
- 3:06be
- 3:06all
- 3:07AI
- 3:07tool
- 3:08in
- 3:08logistics.
- 3:09Sure.
- 3:09Right
- 3:09now
- 3:09you
- 3:09kind
- 3:10of
- 3:10got
- 3:10to
- 3:10pick
- 3:10what
- 3:11your
- 3:11pain
- 3:11is.
- 3:12So
- 3:12I
- 3:12always
- 3:12recommend
- 3:13to
- 3:13people,
- 3:14if
- 3:14you're
- 3:14having
- 3:14a
- 3:15problem,
- 3:16then
- 3:17look
- 3:17for
- 3:17AI.
- 3:18Don't
- 3:18find
- 3:18AI
- 3:19and
- 3:19try
- 3:19to
- 3:19fit
- 3:20it
- 3:20into
- 3:20your
- 3:21systems
- 3:22just
- 3:22for
- 3:22the
- 3:23purpose
- 3:23of
- 3:23using
- 3:23AI.
- 3:24But
- 3:24if
- 3:24you
- 3:25are
- 3:25having
- 3:25an
- 3:25issue,
- 3:26look,
- 3:27you
- 3:27know,
- 3:27for
- 3:27AI
- 3:28as
- 3:28a
- 3:28solution,
- 3:29I
- 3:29would
- 3:29recommend
- 3:29starting
- 3:30with,
- 3:31you
- 3:31know,
- 3:31vendors
- 3:32and
- 3:32programs
- 3:33that
- 3:33you're
- 3:33already
- 3:33using
- 3:33a
- 3:34lot
- 3:34of
- 3:35systems,
- 3:36you
- 3:36know,
- 3:36and
- 3:36companies
- 3:37have
- 3:37adopted
- 3:37some
- 3:38AI.
- 3:38So
- 3:38it
- 3:38could
- 3:38be
- 3:39that
- 3:39the
- 3:39people
- 3:39you're
- 3:39already
- 3:40using
- 3:40have
- 3:41AI
- 3:41tools
- 3:41and
- 3:42abilities
- 3:42that
- 3:42you
- 3:42can
- 3:43use
- 3:43without
- 3:43creating
- 3:44a
- 3:44lot
- 3:44of
- 3:44challenge.
- 3:46One
- 3:47area,
- 3:47so
- 3:48really
- 3:48interesting
- 3:48stats
- 3:49and
- 3:49we're
- 3:49talking
- 3:49LLMs.
- 3:50I
- 3:51feel
- 3:51like
- 3:512026,
- 3:52so
- 3:52we
- 3:52have
- 3:52not
- 3:53seen
- 3:53a
- 3:53lot
- 3:53of
- 3:53LLM
- 3:54specific
- 3:54stuff.
- 3:54I
- 3:55think
- 3:552026
- 3:55is
- 3:56the
- 3:56year
- 3:56that
- 3:56we're
- 3:56starting
- 3:57this
- 3:58really
- 3:58exciting.
- 3:59So
- 3:59LLM
- 4:00think
- 4:00chat
- 4:00GPT,
- 4:01type
- 4:01in
- 4:01a
- 4:01question,
- 4:02you
- 4:02get
- 4:02a
- 4:02dance.
- 4:03Right.
- 4:04So
- 4:05the,
- 4:06the
- 4:06reason,
- 4:06so
- 4:07what
- 4:07stats
- 4:07show
- 4:07is
- 4:08I
- 4:08think
- 4:08the
- 4:08number
- 4:08is
- 4:0823%
- 4:09but
- 4:09don't
- 4:09quote
- 4:10me
- 4:10on
- 4:10it.
- 4:1023%
- 4:11of
- 4:12supply
- 4:12chain
- 4:12and
- 4:13logistics
- 4:13companies
- 4:14have
- 4:14a
- 4:14dedicated
- 4:16AI
- 4:17system.
- 4:18Really?
- 4:19But
- 4:2190%
- 4:23of
- 4:23employees,
- 4:24and
- 4:24that
- 4:24number
- 4:24can
- 4:25get
- 4:25higher
- 4:25say
- 4:26they're
- 4:26using
- 4:28AI
- 4:28on
- 4:28their
- 4:28own.
- 4:30Yeah,
- 4:31it's
- 4:31called
- 4:31shadow
- 4:31AI
- 4:32and
- 4:32it's
- 4:32when
- 4:32it's
- 4:33not
- 4:33actually
- 4:33approved.
- 4:34And
- 4:35that
- 4:35can
- 4:35bring
- 4:35up
- 4:35a
- 4:35lot
- 4:35of
- 4:35questions.
- 4:36Sure.
- 4:36In
- 4:36your
- 4:37area,
- 4:37right
- 4:37around
- 4:38security
- 4:38and
- 4:38issues
- 4:39like
- 4:39that.
- 4:40But
- 4:41shadow
- 4:42AI
- 4:42is
- 4:42when
- 4:43anybody
- 4:43just
- 4:43hops
- 4:44in,
- 4:44they
- 4:44use
- 4:44chat
- 4:44tbt.
- 4:45They
- 4:45use
- 4:45something
- 4:45like
- 4:46that
- 4:46to
- 4:46help
- 4:46them
- 4:46in
- 4:46their
- 4:46job.
- 4:49And
- 4:49so
- 4:49I'm
- 4:50feeling
- 4:50very
- 4:50exposed
- 4:50right
- 4:51now,
- 4:51but
- 4:51yes,
- 4:52but
- 4:54all
- 4:54the
- 4:54time.
- 4:54So
- 4:54I
- 4:55get
- 4:55it
- 4:55too.
- 4:55But
- 4:56there
- 4:56are
- 4:56just
- 4:56some
- 4:56ways
- 4:56that
- 4:57you
- 4:57can
- 4:57do
- 4:57that
- 4:57and
- 4:57have
- 4:57safeguards
- 4:58as
- 4:58well.
- 4:58So.
- 4:59So
- 4:59I
- 4:59would
- 4:59say
- 5:00number
- 5:00one,
- 5:00people
- 5:00are
- 5:00using
- 5:01it
- 5:01in
- 5:01LLMs
- 5:01on
- 5:02their
- 5:02own
- 5:02shadows.
- 5:03You
- 5:03asked
- 5:04for
- 5:04three.
- 5:05Second
- 5:05one,
- 5:06using
- 5:06it
- 5:06within
- 5:07systems
- 5:07they've
- 5:07already
- 5:08got
- 5:08going.
- 5:09And
- 5:09then
- 5:09the
- 5:10third
- 5:10way
- 5:10that
- 5:10people
- 5:11are
- 5:11really
- 5:11AI
- 5:12is
- 5:12taking
- 5:12off
- 5:12is
- 5:13things
- 5:13in
- 5:13like
- 5:13customer
- 5:13support,
- 5:15chatbots,
- 5:15things
- 5:16like
- 5:16that
- 5:16that
- 5:16are
- 5:16just
- 5:17really
- 5:17easy
- 5:17to
- 5:17use.
- 5:18We
- 5:18haven't
- 5:19gotten
- 5:19them
- 5:19quite
- 5:20as
- 5:20well
- 5:20specifically
- 5:21in
- 5:21the
- 5:22warehouse.
- 5:23It's
- 5:24beyond,
- 5:24I
- 5:24mean
- 5:24so
- 5:25we
- 5:25as
- 5:25an
- 5:25organization
- 5:26we're
- 5:26not
- 5:27going
- 5:27to
- 5:27name
- 5:27partners
- 5:27or
- 5:27anything
- 5:28but
- 5:28you
- 5:28know,
- 5:28for
- 5:29us
- 5:29in
- 5:29the
- 5:29cross
- 5:29border
- 5:30space,
- 5:30you
- 5:31know,
- 5:31you
- 5:31can
- 5:31imagine
- 5:32the
- 5:32amount
- 5:32of
- 5:32shippers
- 5:32we
- 5:32have
- 5:33over
- 5:33the
- 5:33last
- 5:33couple
- 5:34years
- 5:35that
- 5:36let's
- 5:36say
- 5:37they're
- 5:37small
- 5:37business,
- 5:38okay.
- 5:39And
- 5:39they,
- 5:39they
- 5:40don't
- 5:40always
- 5:40come
- 5:40with
- 5:40the
- 5:41best
- 5:41descriptions,
- 5:42customs
- 5:42descriptions,
- 5:43HS
- 5:44codes
- 5:44or
- 5:45maybe
- 5:45just
- 5:45don't
- 5:46provide
- 5:46any
- 5:46of
- 5:47that
- 5:47data.
- 5:47So
- 5:47we
- 5:47have
- 5:47some
- 5:48backend
- 5:48partners
- 5:49that
- 5:49we
- 5:49utilize
- 5:49that
- 5:49can
- 5:50comb
- 5:50through
- 5:51and
- 5:51AI
- 5:52based
- 5:52and
- 5:52they
- 5:52go
- 5:52through
- 5:52and
- 5:53they
- 5:53say
- 5:53hey
- 5:53here's
- 5:53the
- 5:54description.
- 5:54Somebody
- 5:54says
- 5:54it's
- 5:55a
- 5:55cotton
- 5:55T
- 5:55shirt,
- 5:56country
- 5:56of
- 5:56origin,
- 5:57Mexico,
- 5:57whatever
- 5:57that
- 5:58is,
- 5:58they
- 5:58can
- 5:58go
- 5:59through
- 5:59and
- 5:59then
- 5:59assign
- 5:59the
- 5:59HS
- 6:00code,
- 6:00you
- 6:01know,
- 6:01before
- 6:01we
- 6:02can.
- 6:02It's
- 6:02a
- 6:02value
- 6:02add
- 6:03for
- 6:03our
- 6:03customers
- 6:03and
- 6:04it
- 6:04stops
- 6:04them
- 6:04from
- 6:04having
- 6:05to
- 6:05do
- 6:05a
- 6:05lot
- 6:05of
- 6:05that
- 6:05legwork
- 6:06of
- 6:06figuring
- 6:07out
- 6:07HS
- 6:07codes.
- 6:08Obviously
- 6:08there's,
- 6:09it's
- 6:09a
- 6:09different
- 6:09code
- 6:09for
- 6:10the
- 6:10country
- 6:10of
- 6:10destination,
- 6:11right.
- 6:11So
- 6:11if
- 6:11you
- 6:11have
- 6:11to
- 6:12have
- 6:13a
- 6:13database
- 6:14of
- 6:14these
- 6:14codes
- 6:15for
- 6:15any
- 6:15possible
- 6:15product
- 6:16that
- 6:16you're
- 6:16going
- 6:16to
- 6:16sell
- 6:16internationally
- 6:17and
- 6:17having
- 6:17an
- 6:17AI
- 6:18there
- 6:18to
- 6:18leverage,
- 6:19that
- 6:20is
- 6:20already
- 6:20a
- 6:21value
- 6:21that
- 6:22we
- 6:23pass
- 6:23along.
- 6:24So
- 6:24when
- 6:24we
- 6:24look
- 6:24at
- 6:25the
- 6:25industry
- 6:25as
- 6:25a
- 6:25whole,
- 6:26so
- 6:26we're
- 6:26at
- 6:26manifest
- 6:27right
- 6:27now.
- 6:27You
- 6:28look
- 6:28at
- 6:28the
- 6:28industry
- 6:28and
- 6:28you've
- 6:29got,
- 6:29you've
- 6:30got
- 6:30carriers
- 6:30here,
- 6:30you've
- 6:31got
- 6:31final
- 6:31mile
- 6:31carriers,
- 6:33you've
- 6:33got
- 6:33some
- 6:33trucking
- 6:34over
- 6:34the
- 6:34road
- 6:34stuff,
- 6:35you
- 6:35have
- 6:35tons
- 6:35of
- 6:36fulfillment
- 6:37multi
- 6:37carrier
- 6:38integration
- 6:38tools,
- 6:39you've
- 6:39got
- 6:40your
- 6:40software
- 6:40platforms
- 6:41specifically
- 6:42there's
- 6:42AI
- 6:42vendors
- 6:43but
- 6:43where
- 6:44do
- 6:44we
- 6:44see,
- 6:45and
- 6:45I
- 6:45know
- 6:45you
- 6:45gave
- 6:45some
- 6:46good
- 6:46tips
- 6:46too,
- 6:46but
- 6:47where
- 6:48are
- 6:48we
- 6:48going
- 6:48to
- 6:48see,
- 6:49I
- 6:49guess
- 6:49in
- 6:49your
- 6:49prediction
- 6:50AI
- 6:50implemented
- 6:51first.
- 6:52Okay,
- 6:52so
- 6:53already
- 6:54we're
- 6:54seeing
- 6:54a
- 6:54lot
- 6:55in
- 6:55terms
- 6:55of
- 6:55roads,
- 6:56right?
- 6:57So
- 6:57with
- 6:57trucking,
- 6:59mapping
- 6:59out
- 7:00the
- 7:00routes
- 7:00that
- 7:01people
- 7:01should
- 7:01take
- 7:02simply
- 7:03based
- 7:03on
- 7:03past
- 7:03data
- 7:04of
- 7:05times
- 7:05of
- 7:05day
- 7:06and
- 7:06where
- 7:06you
- 7:06should
- 7:07go
- 7:07is
- 7:07already
- 7:07saving.
- 7:08You
- 7:09know,
- 7:09I
- 7:09think
- 7:09that
- 7:09there
- 7:09are
- 7:10some
- 7:10massive
- 7:10amounts
- 7:10of
- 7:11money
- 7:11being
- 7:11saved
- 7:11by
- 7:11the
- 7:11large
- 7:12carriers,
- 7:12people
- 7:13doing
- 7:13that
- 7:13working
- 7:14AI
- 7:14in.
- 7:15But
- 7:15yeah,
- 7:16I
- 7:16think
- 7:16that
- 7:162026
- 7:17really
- 7:17is
- 7:18going
- 7:18to
- 7:18be
- 7:18the
- 7:19LLM
- 7:19year
- 7:20where
- 7:20we
- 7:20see
- 7:21it
- 7:21jumping
- 7:22into
- 7:22people
- 7:22being
- 7:23able
- 7:23to
- 7:23ask.
- 7:24So
- 7:24we
- 7:24have
- 7:24so
- 7:24much
- 7:25data,
- 7:25right.
- 7:26And
- 7:26being
- 7:26able
- 7:26to
- 7:26simply
- 7:27ask
- 7:27a
- 7:27question
- 7:27and
- 7:28be
- 7:28like
- 7:28what
- 7:28does
- 7:29this
- 7:29mean
- 7:29for
- 7:29me
- 7:30right
- 7:30now?
- 7:30We've
- 7:31been
- 7:31using
- 7:31things
- 7:31like
- 7:32ChatGPT,
- 7:33but
- 7:33it
- 7:33doesn't
- 7:33necessarily
- 7:34have
- 7:34all
- 7:34our
- 7:34data.
- 7:35We're
- 7:35starting
- 7:35to
- 7:36get
- 7:37the
- 7:37first.
- 7:37And
- 7:38there's
- 7:38multiple
- 7:39coming
- 7:39out
- 7:40usages
- 7:41of
- 7:41LLMs
- 7:43that
- 7:43are
- 7:44specifically
- 7:45data
- 7:45for
- 7:46shipping.
- 7:46Data.
- 7:47Yeah.
- 7:47So
- 7:47for
- 7:47your
- 7:47own
- 7:48data.
- 7:48And
- 7:48then
- 7:48you
- 7:49can
- 7:49just
- 7:49ask
- 7:49questions
- 7:50and
- 7:50say,
- 7:50what
- 7:50does
- 7:50this
- 7:51mean?
- 7:52Am
- 7:52I,
- 7:52you
- 7:52know,
- 7:53should
- 7:53I,
- 7:53should
- 7:54I
- 7:54change
- 7:54which
- 7:54route
- 7:55I'm
- 7:55using?
- 7:55Should
- 7:55I
- 7:56change
- 7:56which
- 7:56carrier
- 7:57I'm
- 7:57using?
- 7:57Should
- 7:57I,
- 7:58what,
- 7:58What
- 7:58should
- 7:58I
- 7:58do
- 7:58in
- 7:59order
- 7:59to
- 7:59save
- 7:59money?
- 8:00That's
- 8:00pretty.
- 8:01There's
- 8:01a
- 8:01lot
- 8:01of
- 8:01efficiencies
- 8:02you
- 8:02can
- 8:02have
- 8:02just
- 8:02by
- 8:03asking
- 8:03some
- 8:04simple
- 8:04questions.
- 8:04So
- 8:04many,
- 8:05so
- 8:05many.
- 8:05But
- 8:06I
- 8:06think
- 8:06we
- 8:06still
- 8:06have,
- 8:06I
- 8:06mean
- 8:07there's
- 8:07some
- 8:07issues.
- 8:07I
- 8:07don't
- 8:08want
- 8:08to
- 8:08say
- 8:08that
- 8:08it's
- 8:08all
- 8:08easy.
- 8:09I
- 8:09think
- 8:09right
- 8:09now
- 8:09because
- 8:10we're
- 8:10at
- 8:10the
- 8:10very
- 8:10cusp.
- 8:11We're
- 8:11getting
- 8:12trust
- 8:14and
- 8:14you
- 8:14know,
- 8:15hallucinations
- 8:16you
- 8:16hear
- 8:16about.
- 8:17We're
- 8:17not
- 8:17quite.
- 8:18I
- 8:18think
- 8:18humans
- 8:19need
- 8:19to
- 8:19be
- 8:19involved
- 8:20100%
- 8:20at
- 8:20this
- 8:21point.
- 8:21Right.
- 8:21Terminator.
- 8:22Did
- 8:22we
- 8:22not
- 8:23see
- 8:23the
- 8:23MOV
- 8:23movie
- 8:24Terminator?
- 8:24Come
- 8:24on,
- 8:25Skynet.
- 8:25I
- 8:25mean
- 8:26let's
- 8:26go,
- 8:26Come
- 8:26on,
- 8:27right
- 8:27now.
- 8:27It's
- 8:27why
- 8:28I
- 8:28always
- 8:28say
- 8:28please.
- 8:29Thank
- 8:30you,
- 8:30thank
- 8:30you,
- 8:32thank
- 8:32you,
- 8:32thank
- 8:32you,
- 8:33Great
- 8:33Overlord,
- 8:34I
- 8:34will
- 8:35do
- 8:35your
- 8:35bidding.
- 8:36So
- 8:37as
- 8:37companies
- 8:38in
- 8:38the
- 8:38E
- 8:38commerce
- 8:39and
- 8:39logistics
- 8:39space
- 8:39start
- 8:40to.
- 8:40To
- 8:40your
- 8:40point,
- 8:41bring
- 8:41these
- 8:41things
- 8:41online
- 8:42and
- 8:42start
- 8:42to
- 8:42use
- 8:43them
- 8:43in
- 8:43more
- 8:43innovative
- 8:44and
- 8:44helpful
- 8:44and
- 8:45efficient
- 8:45ways,
- 8:46what
- 8:46are
- 8:46some
- 8:47stumbling
- 8:48blocks
- 8:48or
- 8:48what,
- 8:48what
- 8:48are
- 8:48some
- 8:49things
- 8:49that
- 8:49they're
- 8:49running
- 8:49into
- 8:50that
- 8:50are
- 8:50problems
- 8:50and
- 8:51what
- 8:51are
- 8:51things
- 8:51they
- 8:52shouldn't
- 8:52do?
- 8:52Okay,
- 8:53I
- 8:54want
- 8:54to
- 8:54talk
- 8:54security
- 8:55to
- 8:55start
- 8:55and
- 8:56especially
- 8:56if
- 8:56you're
- 8:56using.
- 8:57So
- 8:57you
- 8:58know,
- 8:58I
- 8:58mentioned
- 8:58that
- 8:58we're
- 8:59starting
- 8:59to
- 8:59see
- 8:59some
- 8:59shipping
- 9:00specific.
- 9:00If
- 9:00you
- 9:00have
- 9:01a
- 9:01company
- 9:01specific
- 9:02or
- 9:02shipping
- 9:02specific
- 9:03LLM,
- 9:04you're
- 9:04going
- 9:04to
- 9:04be
- 9:04really
- 9:05safe
- 9:05with
- 9:06data.
- 9:07However,
- 9:07I
- 9:07was
- 9:08speaking
- 9:08with,
- 9:08I
- 9:09was,
- 9:09I
- 9:10was
- 9:10on
- 9:10a
- 9:10roundtable
- 9:11recently
- 9:11with
- 9:11a
- 9:12group
- 9:12of
- 9:12CEOs
- 9:13who
- 9:13were
- 9:13discussing
- 9:13how
- 9:14they
- 9:14were
- 9:14using
- 9:14AI
- 9:15and
- 9:15one
- 9:15of
- 9:15them
- 9:16said,
- 9:16oh,
- 9:16I
- 9:16got
- 9:16this.
- 9:17Great.
- 9:18It
- 9:18was
- 9:18so
- 9:18amazing.
- 9:19I
- 9:19had
- 9:19this
- 9:20huge
- 9:20contract
- 9:20that
- 9:21came
- 9:21in.
- 9:21It
- 9:21was
- 9:22like
- 9:22200
- 9:22pages.
- 9:23I
- 9:23ran
- 9:24it
- 9:24through
- 9:24ChatGPT
- 9:25and
- 9:25asked
- 9:25it
- 9:26to
- 9:26tell
- 9:26me
- 9:27what
- 9:27kind
- 9:27of
- 9:27issues
- 9:28it
- 9:28might
- 9:28see
- 9:28and
- 9:28it
- 9:29flagged
- 9:29like
- 9:29three
- 9:29issues
- 9:29and
- 9:30I
- 9:30was
- 9:30so
- 9:30excited.
- 9:31That's
- 9:31great.
- 9:32But
- 9:33don't
- 9:34replace
- 9:34your
- 9:34legal
- 9:34teams
- 9:35with
- 9:35it.
- 9:35No.
- 9:36If
- 9:36I.
- 9:37So
- 9:37this
- 9:37is
- 9:37something
- 9:37that
- 9:38needs
- 9:38to
- 9:38be
- 9:38really
- 9:38clear.
- 9:38If
- 9:39you're
- 9:39using
- 9:39something
- 9:39like
- 9:39Chat,
- 9:40GPT
- 9:40or
- 9:40Copilot
- 9:41or
- 9:41something,
- 9:42those
- 9:42technically
- 9:43are
- 9:44not
- 9:45private
- 9:46anyone.
- 9:46So
- 9:47if
- 9:47you
- 9:47are
- 9:47using
- 9:48private
- 9:48data,
- 9:48one
- 9:48of
- 9:49the
- 9:49biggest
- 9:49stumbling
- 9:50boxes
- 9:50I
- 9:50see,
- 9:51people
- 9:51are
- 9:52sharing
- 9:53private
- 9:53data
- 9:53maybe
- 9:54where
- 9:54they
- 9:54shouldn't
- 9:54be.
- 9:55So
- 9:55my
- 9:55rule
- 9:56of
- 9:56thumb
- 9:56is
- 9:56always
- 9:57if
- 9:58you
- 9:58would
- 9:58not
- 9:58put
- 9:59it
- 9:59in
- 9:59an
- 9:59email,
- 10:00if
- 10:00you
- 10:00would
- 10:00not
- 10:00put
- 10:01the
- 10:01data
- 10:02in
- 10:02a
- 10:02public
- 10:03Slack
- 10:03message.
- 10:03I
- 10:04work
- 10:04in
- 10:04marketing,
- 10:04so
- 10:05it's
- 10:05like,
- 10:05if
- 10:05I
- 10:05wouldn't
- 10:05put
- 10:05it
- 10:05on
- 10:06the
- 10:06website,
- 10:07I'm
- 10:07not
- 10:07going
- 10:07to
- 10:07put
- 10:07it
- 10:08in
- 10:08something
- 10:09like
- 10:09ChatGPT,
- 10:11because
- 10:12technically
- 10:12that's
- 10:13exposing
- 10:14it
- 10:14to
- 10:14somebody
- 10:14else.
- 10:15Especially
- 10:15when
- 10:15it
- 10:15comes
- 10:15to
- 10:16GDPR
- 10:16and
- 10:16regulations
- 10:17like
- 10:17that.
- 10:17If
- 10:17you're
- 10:18putting
- 10:18a
- 10:18spreadsheet
- 10:18into
- 10:19ChatGPT
- 10:19and
- 10:19say,
- 10:20hey,
- 10:20find
- 10:21me
- 10:21the
- 10:21best
- 10:21way
- 10:21to
- 10:21get
- 10:21to
- 10:21these
- 10:22addresses
- 10:22and
- 10:22these
- 10:23people,
- 10:23because
- 10:23they're
- 10:24our,
- 10:24our
- 10:24customers.
- 10:25Are
- 10:25they
- 10:25recipients
- 10:26customer
- 10:26data.
- 10:27We
- 10:27should
- 10:27be
- 10:27never
- 10:28getting
- 10:28private
- 10:28information
- 10:29put
- 10:29out
- 10:29there.
- 10:30That's
- 10:30just
- 10:30opening
- 10:31ourselves
- 10:31up.
- 10:32That
- 10:32being
- 10:33said,
- 10:33there
- 10:33are
- 10:33ways
- 10:33to
- 10:33do
- 10:34it.
- 10:34You
- 10:34can
- 10:34put
- 10:34in
- 10:35redacted
- 10:35data.
- 10:36You
- 10:36could
- 10:36put
- 10:37in
- 10:38summaries
- 10:39of
- 10:39like,
- 10:39this
- 10:39is
- 10:40like
- 10:40the
- 10:40amount
- 10:41of
- 10:41time
- 10:41I'm
- 10:41seeing
- 10:42where
- 10:42you're
- 10:43not
- 10:43getting
- 10:43in
- 10:43specific
- 10:44info.
- 10:44And
- 10:45there
- 10:45is
- 10:45still
- 10:45a
- 10:45way
- 10:45to
- 10:46use.
- 10:46I'm
- 10:46feeling
- 10:46a
- 10:47little
- 10:47scared
- 10:47right
- 10:47now,
- 10:48but
- 10:48yeah,
- 10:48I'm
- 10:48just
- 10:48feeling
- 10:49a
- 10:49little
- 10:49nervous.
- 10:50So.
- 10:50Yeah.
- 10:51Yeah.
- 10:51And
- 10:51then.
- 10:51And
- 10:52then
- 10:52another
- 10:52big
- 10:53issue
- 10:53I'm
- 10:53seeing,
- 10:53honestly
- 10:54is
- 10:54with
- 10:54our
- 10:55prompt
- 10:55engineering
- 10:56is
- 10:56what
- 10:56we
- 10:57call
- 10:57it.
- 10:57And
- 10:57it's
- 10:57the
- 10:57way
- 10:58you
- 10:58ask
- 10:58questions
- 10:59so
- 10:59very
- 11:00politely.
- 11:00Always,
- 11:01always,
- 11:01always,
- 11:02please,
- 11:03please.
- 11:03When
- 11:03you
- 11:04take
- 11:04a
- 11:05good
- 11:05prompt
- 11:06versus
- 11:06a
- 11:06bad
- 11:06prompt,
- 11:07is
- 11:07there
- 11:07a
- 11:07way.
- 11:07For
- 11:07sure,
- 11:08for
- 11:08sure.
- 11:10Most
- 11:10of
- 11:10us
- 11:10go
- 11:10in
- 11:10and
- 11:11we're
- 11:11really
- 11:11generic.
- 11:12So
- 11:12I
- 11:12kind
- 11:12of
- 11:12use
- 11:13this
- 11:13framework.
- 11:13This
- 11:13is
- 11:14super
- 11:14nerdy
- 11:14R,
- 11:15O,
- 11:15C,
- 11:15K
- 11:15S.
- 11:16You
- 11:16give
- 11:16it
- 11:16a
- 11:17role.
- 11:17So
- 11:17one
- 11:17of
- 11:17the
- 11:17best
- 11:18things
- 11:18I
- 11:18do,
- 11:19tell
- 11:19it
- 11:19to
- 11:19be
- 11:19something.
- 11:20A
- 11:20lot
- 11:20of
- 11:20times
- 11:21if
- 11:21I'm
- 11:21writing
- 11:21something,
- 11:22so
- 11:22I'm
- 11:22a
- 11:22writer,
- 11:23I'll
- 11:24say,
- 11:24I
- 11:24want
- 11:24you
- 11:25to
- 11:25be
- 11:25a
- 11:251980s
- 11:27Russian
- 11:28gymnastics
- 11:29coach
- 11:30in
- 11:30the
- 11:30way
- 11:31you're
- 11:31responding.
- 11:31I
- 11:32don't
- 11:32want
- 11:32you
- 11:32to
- 11:32pull
- 11:32punches.
- 11:33I
- 11:33don't
- 11:33want
- 11:33you
- 11:34to
- 11:34tell
- 11:34me
- 11:34that
- 11:34this
- 11:35is
- 11:35good
- 11:35if
- 11:35it's
- 11:35garbage.
- 11:36Like,
- 11:36I
- 11:36don't
- 11:36care
- 11:36that
- 11:37you
- 11:37broke
- 11:37your
- 11:37ankle.
- 11:37Get
- 11:38back
- 11:38out
- 11:38there.
- 11:39You
- 11:39know
- 11:39what
- 11:39I'm
- 11:39saying?
- 11:39Yeah.
- 11:40But
- 11:40generally
- 11:41you
- 11:41pick
- 11:41the
- 11:42role.
- 11:42So
- 11:42I
- 11:42may
- 11:42be
- 11:43like,
- 11:43you
- 11:43are
- 11:43a
- 11:44senior
- 11:45warehouse
- 11:45operations
- 11:46person.
- 11:47Your
- 11:48answer
- 11:48will
- 11:48be
- 11:49completely
- 11:49different
- 11:50than
- 11:50if
- 11:50you
- 11:50just
- 11:50put
- 11:50in
- 11:51the
- 11:51question.
- 11:51You
- 11:52should
- 11:52ask
- 11:52for
- 11:53certain
- 11:53out.
- 11:54I
- 11:54would
- 11:54have
- 11:54never
- 11:54thought
- 11:54of
- 11:55that.
- 11:55Yeah,
- 11:55all
- 11:56so
- 11:56good.
- 11:57Ask
- 11:57for
- 11:58certain
- 11:58outputs.
- 11:58Like,
- 11:58I
- 11:59want
- 11:59it
- 11:59in
- 11:59this
- 11:59way.
- 12:00Another
- 12:00thing
- 12:00I
- 12:00do
- 12:00is
- 12:01to
- 12:01ask
- 12:01it
- 12:02what
- 12:02assumptions
- 12:03did
- 12:03it
- 12:03make?
- 12:04Because
- 12:05it
- 12:05makes
- 12:05its
- 12:05own
- 12:06assumption.
- 12:06So
- 12:06maybe
- 12:06you're
- 12:07saying,
- 12:07like,
- 12:07what
- 12:07happened
- 12:07to
- 12:08this
- 12:08package?
- 12:09You
- 12:09know,
- 12:09I
- 12:09had
- 12:09a
- 12:09package,
- 12:09it
- 12:10left
- 12:10from
- 12:10Chicago.
- 12:11It
- 12:11may
- 12:11come
- 12:11back
- 12:11and
- 12:11Say
- 12:12I'm
- 12:12assuming
- 12:12the
- 12:12weather
- 12:13was
- 12:13falling,
- 12:14right?
- 12:14And
- 12:14then
- 12:14you
- 12:15realize,
- 12:15oh
- 12:15no,
- 12:15we
- 12:16didn't
- 12:16have
- 12:16the
- 12:16weather
- 12:17was
- 12:17fine,
- 12:17it
- 12:17was
- 12:17a
- 12:18storm.
- 12:18Right?
- 12:18And
- 12:18so
- 12:19ask
- 12:19for
- 12:20what
- 12:20it's
- 12:20assuming.
- 12:21I
- 12:21like
- 12:21to
- 12:21ask
- 12:22for
- 12:22its
- 12:22probability
- 12:23of
- 12:23how
- 12:24accurate
- 12:24it
- 12:25thinks
- 12:25it
- 12:25probably
- 12:26is.
- 12:28But
- 12:28I've
- 12:29actually
- 12:29developed
- 12:29it
- 12:29so
- 12:30that
- 12:30if
- 12:30I
- 12:30put
- 12:30it
- 12:30in,
- 12:30I
- 12:31can
- 12:31even
- 12:31say
- 12:32I've
- 12:32said
- 12:32so.
- 12:33Rocks
- 12:33stand
- 12:33for
- 12:33things
- 12:33like
- 12:34roll
- 12:34output,
- 12:36the
- 12:36context.
- 12:37The
- 12:38what
- 12:38you
- 12:38should
- 12:38know.
- 12:39So
- 12:39another
- 12:39really
- 12:40great
- 12:40one.
- 12:40What
- 12:41else
- 12:41do
- 12:41you
- 12:41need
- 12:41to
- 12:41know
- 12:42from
- 12:42me?
- 12:43What
- 12:43other
- 12:43information
- 12:44would
- 12:44make
- 12:44it
- 12:44easier
- 12:45for
- 12:45you
- 12:45to
- 12:45answer
- 12:45this
- 12:45question?
- 12:47It'll
- 12:47give
- 12:47you
- 12:47so
- 12:48much
- 12:48better
- 12:48data.
- 12:49Really,
- 12:49really
- 12:49good
- 12:50info.
- 12:51And
- 12:51then
- 12:51S
- 12:52is
- 12:52when
- 12:52it
- 12:52comes
- 12:52down
- 12:53to
- 12:53like
- 12:53how
- 12:53sure
- 12:53are
- 12:53you
- 12:54about
- 12:54this?
- 12:54I've
- 12:55developed
- 12:55it
- 12:55now
- 12:55so
- 12:55I
- 12:56can
- 12:56just
- 12:56say
- 12:56can
- 12:56you
- 12:56give
- 12:57me
- 12:57a
- 12:57prompt?
- 12:57I'm
- 12:58like
- 12:58looking
- 12:58at
- 12:58this
- 12:59using
- 12:59my
- 13:00rocks
- 13:00format.
- 13:00Can
- 13:00you
- 13:00give
- 13:01me
- 13:01a
- 13:01prompt?
- 13:01And
- 13:01then
- 13:01it'll
- 13:02tell
- 13:02me
- 13:02all
- 13:02the
- 13:02things
- 13:02and
- 13:02fill
- 13:03it
- 13:03out
- 13:03and
- 13:03then
- 13:03I'll
- 13:03send
- 13:03it
- 13:03to
- 13:03it
- 13:04and
- 13:04it'll
- 13:04give
- 13:04you
- 13:05all
- 13:05the
- 13:05info.
- 13:05So.
- 13:06So
- 13:06R
- 13:06O
- 13:06C
- 13:07K
- 13:07S
- 13:08which.
- 13:08Is
- 13:08roll
- 13:09roll
- 13:10output
- 13:11output.
- 13:11So
- 13:11that's
- 13:11like
- 13:12what
- 13:12do
- 13:12you
- 13:12want
- 13:13to
- 13:13see?
- 13:13Sure
- 13:13you
- 13:14list
- 13:14it
- 13:14in
- 13:14this
- 13:14way.
- 13:15Context,
- 13:16context.
- 13:16So
- 13:17like
- 13:17here's
- 13:17the
- 13:17context
- 13:18of
- 13:18the
- 13:18situation.
- 13:20I
- 13:20have
- 13:20a
- 13:20really
- 13:20upset
- 13:21customer.
- 13:22My
- 13:23my
- 13:23boss
- 13:23is
- 13:24asking
- 13:24to
- 13:24know
- 13:24what
- 13:25happened
- 13:25to
- 13:25this
- 13:26package.
- 13:26It
- 13:27was
- 13:27supposed
- 13:27to
- 13:27arrive
- 13:28and
- 13:28I'm
- 13:28just
- 13:29not
- 13:29getting
- 13:29a
- 13:29flag
- 13:29on
- 13:30anything.
- 13:30You
- 13:31know,
- 13:31any
- 13:31data.
- 13:31Ooh,
- 13:32also
- 13:32with
- 13:33contact
- 13:33uploading
- 13:34any
- 13:34data
- 13:34you
- 13:34do
- 13:35have
- 13:35that
- 13:35is
- 13:35not
- 13:36private.
- 13:36Right?
- 13:37So
- 13:37adding
- 13:37in
- 13:37that
- 13:38kind
- 13:38of
- 13:38information.
- 13:40K
- 13:40is
- 13:41asking
- 13:41it
- 13:41what
- 13:42else
- 13:42it
- 13:42needs
- 13:42to
- 13:42know.
- 13:43So
- 13:43like
- 13:43what
- 13:44other
- 13:44things
- 13:45do
- 13:45you
- 13:45feel
- 13:45like
- 13:45you
- 13:46need
- 13:46to
- 13:46know?
- 13:46And
- 13:47then
- 13:47S
- 13:47is
- 13:47like
- 13:47how
- 13:48sure
- 13:48are
- 13:48you
- 13:48like
- 13:48the.
- 13:51If
- 13:51you
- 13:51are
- 13:52watching
- 13:52or
- 13:52listening,
- 13:53you
- 13:53just
- 13:53got
- 13:53a
- 13:53huge
- 13:54nugget
- 13:54of
- 13:54information
- 13:55on
- 13:55AI
- 13:55or.
- 13:56Helps
- 13:57a
- 13:57ton
- 13:57share.
- 13:57Subscribe
- 13:58and
- 13:58download
- 13:59our
- 13:59podcast
- 14:00to
- 14:00learn
- 14:00more
- 14:01about
- 14:01today's
- 14:01topic
- 14:02or
- 14:02for
- 14:02a
- 14:03free
- 14:03consultation,
- 14:04email
- 14:04us@ecommerce
- 14:06USAIA.com
- 14:09Come
- 14:09back
- 14:09for
- 14:09more
- 14:10insightful
- 14:10discussions
- 14:11on
- 14:11e
- 14:11commerce,
- 14:12shipping
- 14:12to
- 14:12Canada,
- 14:13Mexico
- 14:13and
- 14:14worldwide.