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Chief in Tech S1E62 - Nicole de Klein : Co-Navigating the Changes in Healthcare
How do you design better healthcare solutions when every decision can affect a patient's experience and outcome?
In this Chief in Tech Deep Dive session, Nicole de Klein (Director, Customer Experience and Workflow Strategy) explores how co-creation can help healthcare organizations navigate change while keeping patients and clinicians at the center of innovation.
Drawing on her work at GE HealthCare, Nicole explains why co-creation goes far beyond workshops. It is a strategic mindset that brings patients, clinicians, designers, and other stakeholders into the process early, combining…
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