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Fast Five Shorts | There’s An App For That · Omni Talk Retail

• 0:00
  CVS
• 0:00
  Health
• 0:00
  is
• 0:01
  going
• 0:01
  to
• 0:01
  change
• 0:01
  that
• 0:02
  for
• 0:02
  us
• 0:02
  today
• 0:02
  because
• 0:02
  they
• 0:03
  unveiled
• 0:03
  a
• 0:03
  revamped
• 0:04
  app
• 0:04
  that
• 0:05
  aims
• 0:05
  to
• 0:05
  shorten
• 0:06
  long
• 0:06
  pharmacy
• 0:06
  lines,
• 0:07
  deliver
• 0:07
  more
• 0:08
  transparency
• 0:08
  on
• 0:09
  prescription
• 0:09
  costs,
• 0:10
  and
• 0:10
  ultimately
• 0:10
  makes
• 0:11
  visits
• 0:11
  to
• 0:11
  the
• 0:11
  retail
• 0:12
  pharmacy
• 0:12
  chain
• 0:13
  quicker
• 0:13
  and
• 0:14
  less
• 0:14
  painful
• 0:15
  and
• 0:15
  potentially
• 0:16
  a
• 0:16
  shorter
• 0:16
  receipt.
• 0:17
  In
• 0:17
  the
• 0:17
  it's
• 0:18
  in
• 0:18
  digital
• 0:18
  form,
• 0:19
  but
• 0:19
  I
• 0:19
  can't
• 0:20
  make
• 0:20
  any
• 0:20
  promises
• 0:20
  on
• 0:21
  that
• 0:21
  one
• 0:21
  yet.
• 0:22
  Let's
• 0:22
  go
• 0:22
  to
• 0:23
  the
• 0:23
  facts
• 0:23
  on
• 0:23
  this
• 0:24
  story
• 0:24
  here.
• 0:24
  According
• 0:24
  to
• 0:24
  the
• 0:25
  Wall
• 0:25
  Street
• 0:26
  Journal,
• 0:26
  the
• 0:26
  new
• 0:26
  features
• 0:27
  include
• 0:27
  a
• 0:27
  barcode
• 0:28
  that
• 0:28
  lets
• 0:28
  pharmacies
• 0:28
  quickly
• 0:29
  look
• 0:29
  up
• 0:29
  a
• 0:29
  prescription
• 0:30
  and
• 0:30
  receive
• 0:30
  a
• 0:31
  payment,
• 0:31
  a
• 0:32
  way
• 0:32
  for
• 0:32
  customers
• 0:32
  to
• 0:32
  view
• 0:33
  prescription
• 0:33
  status
• 0:34
  and
• 0:34
  costs,
• 0:34
  and
• 0:35
  in
• 0:35
  pilot
• 0:36
  mode
• 0:36
  at
• 0:36
  three
• 0:36
  stores.
• 0:37
  Wait
• 0:37
  for
• 0:37
  it.
• 0:38
  The
• 0:38
  ability
• 0:39
  to
• 0:39
  unlock
• 0:40
  locked
• 0:41
  cabinets.
• 0:43
  I
• 0:43
  know,
• 0:44
  right?
• 0:44
  Exciting
• 0:45
  stuff
• 0:45
  here.
• 0:46
  App
• 0:46
  users
• 0:47
  however,
• 0:48
  in
• 0:48
  order
• 0:48
  to
• 0:48
  use
• 0:48
  that
• 0:48
  feature
• 0:49
  need
• 0:49
  to
• 0:49
  be
• 0:49
  logged
• 0:50
  in
• 0:50
  and
• 0:51
  on
• 0:51
  the
• 0:51
  local
• 0:51
  store
• 0:51
  wi
• 0:52
  fi
• 0:52
  and
• 0:53
  with
• 0:53
  their
• 0:53
  devices
• 0:54
  Bluetooth
• 0:54
  enabled
• 0:55
  to
• 0:55
  activate
• 0:55
  the
• 0:56
  cabinet.
• 0:56
  Just
• 0:56
  that
• 0:57
  feature.
• 0:58
  So
• 0:59
  while
• 0:59
  Joe
• 0:59
  calls,
• 1:00
  Mom
• 1:00
  can
• 1:00
  leave
• 1:00
  a
• 1:00
  comment
• 1:00
  on
• 1:01
  YouTube.
• 1:01
  Will
• 1:01
  she
• 1:01
  be
• 1:02
  able
• 1:02
  to
• 1:02
  unlock
• 1:02
  the
• 1:02
  cabinet
• 1:03
  with
• 1:03
  her
• 1:03
  device
• 1:04
  at
• 1:04
  a
• 1:04
  cvs?
• 1:05
  That
• 1:05
  is
• 1:05
  the
• 1:05
  question
• 1:06
  that
• 1:07
  still
• 1:07
  remains
• 1:08
  with
• 1:09
  a
• 1:09
  pilot
• 1:09
  is
• 1:10
  while
• 1:10
  it's
• 1:10
  currently
• 1:11
  just
• 1:11
  in
• 1:11
  three
• 1:11
  stores,
• 1:12
  CVS
• 1:12
  has
• 1:12
  said
• 1:12
  that
• 1:12
  they're
• 1:13
  going
• 1:14
  to
• 1:14
  roll
• 1:14
  this
• 1:15
  out
• 1:15
  because
• 1:15
  it's
• 1:15
  going
• 1:15
  well.
• 1:16
  The
• 1:16
  next
• 1:17
  step
• 1:17
  would
• 1:17
  be
• 1:17
  to
• 1:18
  expand
• 1:18
  to
• 1:18
  10
• 1:19
  to
• 1:19
  15
• 1:19
  stores
• 1:19
  with
• 1:20
  the
• 1:20
  ultimate
• 1:20
  goal
• 1:21
  of
• 1:21
  full
• 1:21
  scale
• 1:22
  deployment.
• 1:23
  Ben,
• 1:23
  we're
• 1:23
  going
• 1:23
  to
• 1:23
  go
• 1:23
  to
• 1:23
  you
• 1:24
  first
• 1:24
  on
• 1:24
  this
• 1:24
  one,
• 1:25
  friend.
• 1:25
  What
• 1:26
  do
• 1:26
  you
• 1:26
  like
• 1:26
  and
• 1:27
  not
• 1:27
  like
• 1:28
  about
• 1:28
  CVS's
• 1:29
  new
• 1:29
  app
• 1:29
  rollout?
• 1:31
  So
• 1:32
  what
• 1:32
  do
• 1:32
  I
• 1:32
  like?
• 1:32
  I
• 1:33
  guess
• 1:33
  number
• 1:33
  one,
• 1:33
  I
• 1:34
  like
• 1:34
  the
• 1:34
  overall
• 1:35
  focus
• 1:35
  on
• 1:35
  cx.
• 1:36
  Yeah,
• 1:37
  I
• 1:37
  think
• 1:37
  it's
• 1:38
  really
• 1:38
  good
• 1:38
  to
• 1:39
  hear
• 1:39
  CVS
• 1:40
  talking
• 1:40
  about.
• 1:40
  We
• 1:40
  want
• 1:41
  our
• 1:41
  in
• 1:41
  store
• 1:41
  experience
• 1:42
  to
• 1:42
  be
• 1:42
  better
• 1:42
  for
• 1:43
  our
• 1:43
  customers.
• 1:44
  I
• 1:44
  think
• 1:45
  anybody
• 1:45
  who
• 1:46
  has
• 1:46
  frequented
• 1:47
  many
• 1:48
  drugstores
• 1:49
  recently
• 1:49
  will
• 1:49
  kind
• 1:49
  of
• 1:49
  understand
• 1:50
  that
• 1:50
  there
• 1:51
  is
• 1:51
  a
• 1:51
  can
• 1:51
  do
• 1:51
  better
• 1:52
  and
• 1:53
  here
• 1:53
  we
• 1:53
  are
• 1:53
  using
• 1:54
  technology
• 1:54
  to
• 1:55
  make
• 1:55
  that.
• 1:55
  So
• 1:56
  that's
• 1:57
  the
• 1:57
  umbrella.
• 1:59
  The
• 2:00
  bit
• 2:00
  I
• 2:00
  definitely
• 2:01
  like
• 2:02
  and
• 2:03
  I
• 2:03
  know
• 2:04
  it's
• 2:04
  only
• 2:04
  a
• 2:04
  three
• 2:04
  store
• 2:05
  pilot,
• 2:06
  but
• 2:06
  I'm
• 2:07
  so
• 2:07
  pleased
• 2:08
  to
• 2:08
  see
• 2:08
  investment
• 2:09
  in
• 2:10
  being
• 2:10
  able
• 2:10
  to
• 2:10
  open
• 2:11
  and
• 2:11
  unlock
• 2:12
  cabinets.
• 2:13
  So
• 2:13
  I
• 2:13
  guess
• 2:14
  stepping
• 2:14
  back
• 2:15
  completely
• 2:16
  get
• 2:16
  the
• 2:17
  situation
• 2:17
  that
• 2:17
  we're
• 2:17
  in.
• 2:18
  We
• 2:18
  I've
• 2:18
  talked
• 2:18
  to
• 2:19
  a
• 2:19
  lot
• 2:19
  of
• 2:19
  retailers
• 2:20
  and
• 2:20
  particularly
• 2:21
  in
• 2:21
  the
• 2:21
  US
• 2:22
  the
• 2:22
  levels
• 2:22
  of,
• 2:23
  of
• 2:23
  wastage,
• 2:24
  the
• 2:24
  level
• 2:24
  of
• 2:25
  loss,
• 2:25
  the
• 2:25
  level
• 2:25
  of
• 2:26
  theft,
• 2:26
  the
• 2:26
  level
• 2:26
  of
• 2:26
  stock,
• 2:27
  it's,
• 2:28
  it's
• 2:28
  tangible
• 2:29
  so
• 2:29
  we
• 2:30
  get
• 2:30
  the
• 2:30
  importance
• 2:31
  of
• 2:32
  locking
• 2:32
  things
• 2:32
  up
• 2:33
  but
• 2:33
  the
• 2:33
  customer
• 2:33
  friction
• 2:34
  it
• 2:34
  creates
• 2:34
  is,
• 2:35
  you
• 2:35
  know,
• 2:35
  we
• 2:36
  know
• 2:36
  is
• 2:36
  terrible.
• 2:36
  I
• 2:36
  was
• 2:37
  in
• 2:37
  my
• 2:37
  local
• 2:37
  drugstore
• 2:38
  yesterday
• 2:39
  and
• 2:39
  I
• 2:39
  watched
• 2:39
  someone
• 2:40
  just
• 2:40
  getting
• 2:40
  frustrated
• 2:41
  that
• 2:42
  they
• 2:42
  couldn't
• 2:42
  get
• 2:42
  someone
• 2:42
  just
• 2:43
  to
• 2:43
  unlock
• 2:43
  a
• 2:43
  cabinet
• 2:43
  for
• 2:44
  them
• 2:44
  to
• 2:44
  Be
• 2:44
  able
• 2:44
  to
• 2:44
  get
• 2:44
  razor
• 2:45
  blades.
• 2:45
  So
• 2:45
  we
• 2:46
  get
• 2:46
  it.
• 2:47
  Anything
• 2:48
  that
• 2:48
  can
• 2:48
  help
• 2:49
  reduce
• 2:50
  the
• 2:50
  friction.
• 2:51
  And
• 2:51
  I
• 2:51
  know
• 2:52
  a
• 2:52
  multi
• 2:53
  stage
• 2:53
  login,
• 2:54
  WI
• 2:54
  fi,
• 2:54
  Bluetooth.
• 2:55
  Okay,
• 2:55
  we
• 2:55
  haven't,
• 2:57
  look,
• 2:57
  we're
• 2:57
  on
• 2:57
  the
• 2:57
  road,
• 2:58
  but
• 2:58
  it's
• 2:58
  the,
• 3:00
  it's
• 3:01
  got
• 3:01
  to
• 3:01
  be
• 3:01
  the
• 3:02
  right
• 3:02
  road.
• 3:02
  It's
• 3:03
  got
• 3:03
  to
• 3:03
  be
• 3:03
  the
• 3:03
  right
• 3:03
  road
• 3:03
  to
• 3:03
  be
• 3:03
  on.
• 3:04
  And
• 3:05
  do
• 3:05
  you,
• 3:05
  do
• 3:05
  you
• 3:05
  think
• 3:06
  that.
• 3:06
  Ben,
• 3:06
  just
• 3:06
  a
• 3:06
  second.
• 3:07
  Like,
• 3:07
  do
• 3:07
  you,
• 3:07
  I,
• 3:08
  I,
• 3:08
  in,
• 3:08
  in
• 3:08
  general,
• 3:09
  like,
• 3:09
  do
• 3:09
  you
• 3:09
  really
• 3:10
  think
• 3:10
  that
• 3:10
  this
• 3:11
  is
• 3:11
  something
• 3:11
  that
• 3:12
  if
• 3:12
  back
• 3:12
  in
• 3:12
  your
• 3:12
  retail
• 3:13
  days,
• 3:13
  like
• 3:13
  would
• 3:13
  you
• 3:13
  be
• 3:14
  investing
• 3:14
  in
• 3:14
  this
• 3:14
  as
• 3:15
  heavily
• 3:15
  as
• 3:15
  we're
• 3:15
  seeing
• 3:16
  some
• 3:16
  retailers
• 3:17
  or
• 3:17
  do
• 3:17
  you
• 3:17
  think
• 3:17
  this
• 3:17
  is
• 3:18
  more
• 3:18
  of
• 3:18
  a
• 3:18
  temporary
• 3:19
  fix?
• 3:20
  Look,
• 3:20
  I
• 3:20
  think
• 3:20
  it's,
• 3:21
  it's
• 3:21
  two
• 3:21
  phases.
• 3:22
  So
• 3:22
  number
• 3:22
  one
• 3:22
  is
• 3:23
  do
• 3:23
  we
• 3:23
  need
• 3:23
  to
• 3:24
  protect
• 3:24
  stock
• 3:24
  in
• 3:25
  store?
• 3:26
  And
• 3:26
  I
• 3:26
  think
• 3:26
  the
• 3:26
  reality,
• 3:27
  and
• 3:27
  particularly,
• 3:28
  particularly
• 3:29
  in
• 3:29
  drug,
• 3:30
  when
• 3:30
  you've
• 3:30
  got
• 3:30
  small,
• 3:31
  easy,
• 3:31
  stealable,
• 3:32
  high,
• 3:32
  high
• 3:32
  value
• 3:33
  items,
• 3:33
  particularly
• 3:34
  some
• 3:34
  of
• 3:34
  the
• 3:34
  locations
• 3:35
  and
• 3:35
  some
• 3:35
  of
• 3:35
  the
• 3:35
  demographics
• 3:36
  that
• 3:37
  the
• 3:37
  RX
• 3:37
  present
• 3:38
  requires
• 3:39
  your
• 3:39
  risk,
• 3:39
  your
• 3:40
  risk
• 3:40
  factors
• 3:40
  in
• 3:41
  a
• 3:41
  drugstore
• 3:42
  are
• 3:42
  so
• 3:42
  much
• 3:42
  higher.
• 3:43
  So
• 3:43
  you
• 3:43
  have.
• 3:43
  Unfortunately
• 3:44
  we're
• 3:44
  at
• 3:44
  the
• 3:45
  point
• 3:45
  of
• 3:45
  having
• 3:45
  to
• 3:45
  do
• 3:45
  something.
• 3:46
  So
• 3:46
  you've
• 3:46
  got
• 3:47
  a
• 3:47
  range
• 3:47
  of
• 3:47
  solutions
• 3:47
  that
• 3:47
  you've
• 3:48
  got
• 3:48
  to
• 3:48
  go
• 3:48
  through.
• 3:48
  We
• 3:49
  know
• 3:49
  the
• 3:49
  formats
• 3:49
  where
• 3:50
  you
• 3:50
  control
• 3:50
  entry,
• 3:51
  have
• 3:51
  lower
• 3:52
  stock
• 3:52
  loss.
• 3:53
  Is
• 3:53
  that
• 3:53
  possible
• 3:54
  across
• 3:54
  an
• 3:55
  8000
• 3:55
  drug
• 3:56
  estate?
• 3:56
  I'm
• 3:56
  not
• 3:57
  sure.
• 3:57
  So
• 3:57
  therefore
• 3:58
  you've
• 3:58
  got
• 3:58
  to
• 3:58
  do
• 3:58
  something
• 3:58
  at
• 3:58
  Fixture
• 4:00
  and
• 4:00
  if
• 4:00
  you're
• 4:00
  doing
• 4:00
  something
• 4:01
  at
• 4:01
  Fixture
• 4:01
  where
• 4:01
  you,
• 4:02
  where
• 4:02
  you're
• 4:02
  adding
• 4:03
  in
• 4:04
  that
• 4:05
  friction,
• 4:05
  you've
• 4:05
  then
• 4:06
  got
• 4:06
  to
• 4:06
  remove
• 4:06
  it
• 4:06
  for
• 4:06
  customers
• 4:07
  who
• 4:07
  have
• 4:07
  honest
• 4:07
  intentions.
• 4:09
  So
• 4:09
  I
• 4:09
  spoke
• 4:10
  to
• 4:10
  our
• 4:11
  friend
• 4:11
  John
• 4:12
  Harmon
• 4:12
  from
• 4:12
  Coresight
• 4:13
  Research,
• 4:14
  One
• 4:14
  of
• 4:14
  these
• 4:14
  three
• 4:15
  pilot
• 4:15
  stores
• 4:16
  is
• 4:16
  in
• 4:16
  Manhattan.
• 4:16
  He's
• 4:17
  been
• 4:17
  to
• 4:17
  it,
• 4:17
  he's
• 4:17
  tested
• 4:18
  the
• 4:18
  tech,
• 4:19
  he
• 4:19
  was
• 4:19
  pretty
• 4:19
  positive.
• 4:20
  It
• 4:21
  works.
• 4:22
  So
• 4:24
  is
• 4:24
  it
• 4:24
  where
• 4:25
  we
• 4:25
  want
• 4:25
  to
• 4:25
  be
• 4:25
  in
• 4:26
  retail?
• 4:26
  No.
• 4:27
  Is
• 4:27
  it
• 4:28
  a
• 4:28
  positive
• 4:28
  that
• 4:29
  we
• 4:29
  are
• 4:29
  doing
• 4:29
  something
• 4:30
  for
• 4:30
  our
• 4:30
  known
• 4:31
  customers
• 4:32
  that
• 4:32
  helps
• 4:32
  reduce
• 4:32
  that
• 4:33
  friction?
• 4:33
  For
• 4:34
  me,
• 4:34
  that's
• 4:34
  a
• 4:34
  yes.
• 4:35
  Okay,
• 4:35
  well
• 4:36
  Chris,
• 4:36
  I
• 4:36
  gotta
• 4:37
  go
• 4:37
  to
• 4:37
  you
• 4:37
  on
• 4:37
  this.
• 4:37
  I
• 4:37
  mean
• 4:38
  we've
• 4:38
  talked
• 4:38
  about
• 4:39
  the
• 4:39
  value
• 4:39
  of
• 4:39
  this,
• 4:40
  especially
• 4:40
  bringing
• 4:41
  loyalty
• 4:41
  into
• 4:41
  the
• 4:41
  mix
• 4:42
  as
• 4:42
  a
• 4:42
  way
• 4:42
  to
• 4:42
  give
• 4:43
  perks.
• 4:43
  We
• 4:44
  talked
• 4:44
  about
• 4:44
  this
• 4:44
  with
• 4:44
  Walmart
• 4:45
  on
• 4:45
  our
• 4:45
  end
• 4:46
  of
• 4:46
  the
• 4:46
  year
• 4:46
  show.
• 4:47
  Where
• 4:47
  do
• 4:48
  you
• 4:48
  land
• 4:48
  on
• 4:48
  this,
• 4:48
  Chris?
• 4:48
  Are
• 4:49
  you
• 4:49
  feeling
• 4:49
  like
• 4:50
  this
• 4:50
  app
• 4:50
  is,
• 4:51
  is
• 4:51
  really
• 4:51
  going
• 4:52
  to
• 4:52
  improve
• 4:52
  things
• 4:52
  for
• 4:52
  cvs?
• 4:54
  I
• 4:54
  don't
• 4:54
  know.
• 4:54
  I
• 4:54
  think
• 4:54
  part
• 4:55
  and
• 4:55
  parcel.
• 4:55
  I
• 4:55
  agree
• 4:56
  with,
• 4:56
  I
• 4:56
  agree
• 4:56
  with
• 4:56
  Ben.
• 4:57
  I
• 4:57
  think
• 4:57
  brings,
• 4:57
  Ben's
• 4:58
  bring
• 4:58
  up
• 4:58
  a
• 4:58
  lot
• 4:58
  of
• 4:58
  good
• 4:58
  points.
• 4:58
  Especially
• 4:59
  I
• 4:59
  like
• 4:59
  the
• 4:59
  phrase
• 5:00
  at
• 5:00
  Fixture.
• 5:00
  Too
• 5:00
  bad
• 5:01
  I've
• 5:01
  never
• 5:01
  heard
• 5:01
  that
• 5:01
  before.
• 5:02
  That's
• 5:02
  a
• 5:02
  good
• 5:02
  one.
• 5:02
  I
• 5:02
  might
• 5:02
  start
• 5:03
  stealing
• 5:03
  that.
• 5:03
  But
• 5:03
  you
• 5:04
  know,
• 5:04
  I
• 5:04
  think
• 5:04
  it
• 5:04
  highlights
• 5:04
  the
• 5:05
  fact
• 5:05
  that,
• 5:05
  you
• 5:06
  know,
• 5:07
  these
• 5:07
  companies
• 5:07
  don't
• 5:07
  know
• 5:08
  what
• 5:08
  to
• 5:08
  do
• 5:08
  except
• 5:08
  put
• 5:09
  products
• 5:09
  behind
• 5:09
  glass.
• 5:10
  And
• 5:10
  so
• 5:10
  they've
• 5:10
  got
• 5:10
  to
• 5:10
  figure
• 5:11
  that
• 5:11
  out
• 5:11
  in
• 5:11
  the
• 5:11
  short
• 5:11
  term.
• 5:12
  So
• 5:12
  that's
• 5:13
  obviously
• 5:13
  why
• 5:13
  they're
• 5:14
  so
• 5:14
  excited
• 5:14
  in
• 5:14
  talking
• 5:15
  about
• 5:15
  this.
• 5:15
  But
• 5:16
  you
• 5:16
  know,
• 5:16
  for
• 5:16
  me,
• 5:16
  on
• 5:16
  the
• 5:17
  like
• 5:17
  side
• 5:17
  of
• 5:17
  it,
• 5:18
  at
• 5:18
  the
• 5:18
  end
• 5:19
  of
• 5:19
  the
• 5:19
  day,
• 5:19
  I
• 5:19
  think
• 5:19
  a
• 5:19
  lot
• 5:19
  of
• 5:19
  this
• 5:20
  is
• 5:20
  just
• 5:20
  CVS
• 5:20
  keeping
• 5:21
  up
• 5:21
  with
• 5:21
  the
• 5:21
  Joneses.
• 5:21
  Too
• 5:22
  many
• 5:22
  of
• 5:22
  the
• 5:22
  features
• 5:22
  of
• 5:23
  the
• 5:23
  app
• 5:23
  itself
• 5:24
  don't
• 5:24
  blow
• 5:24
  me
• 5:25
  away
• 5:25
  when,
• 5:26
  when
• 5:26
  they
• 5:26
  were
• 5:26
  discussed,
• 5:27
  when
• 5:27
  you
• 5:27
  discuss
• 5:27
  them,
• 5:28
  they're
• 5:28
  just
• 5:28
  table
• 5:29
  stakes
• 5:29
  at
• 5:29
  this
• 5:29
  point.
• 5:30
  And
• 5:30
  the
• 5:30
  unlocking
• 5:31
  the
• 5:31
  cabinet
• 5:31
  thing,
• 5:31
  like.
• 5:32
  Sure,
• 5:32
  I
• 5:32
  guess.
• 5:33
  I
• 5:33
  mean,
• 5:33
  it's,
• 5:33
  it's,
• 5:34
  it'll
• 5:34
  be
• 5:34
  interesting
• 5:34
  to
• 5:35
  see
• 5:35
  how
• 5:35
  it
• 5:35
  works
• 5:35
  though.
• 5:35
  And
• 5:35
  it
• 5:36
  sounds
• 5:36
  like
• 5:36
  from,
• 5:36
  from
• 5:37
  Ben's
• 5:37
  intelligence
• 5:38
  that
• 5:38
  it's
• 5:38
  actually
• 5:38
  works
• 5:39
  pretty
• 5:39
  well.
• 5:39
  So
• 5:40
  that's
• 5:40
  good.
• 5:40
  But
• 5:40
  the
• 5:41
  biggest
• 5:41
  thing
• 5:41
  I
• 5:41
  don't
• 5:41
  like
• 5:41
  about
• 5:41
  the
• 5:42
  store
• 5:42
  though
• 5:42
  is
• 5:42
  just
• 5:42
  how
• 5:42
  it
• 5:42
  was
• 5:42
  pitched
• 5:43
  to
• 5:43
  the
• 5:43
  media.
• 5:43
  I
• 5:43
  don't
• 5:43
  feel
• 5:44
  like
• 5:44
  the
• 5:44
  app
• 5:44
  in
• 5:45
  and
• 5:45
  of
• 5:45
  itself
• 5:45
  saves
• 5:46
  a
• 5:46
  customer
• 5:47
  that
• 5:47
  much
• 5:47
  time.
• 5:47
  Consumers,
• 5:48
  you
• 5:48
  have
• 5:48
  to
• 5:48
  go
• 5:49
  into
• 5:49
  the
• 5:49
  store
• 5:49
  and
• 5:50
  pick
• 5:50
  up
• 5:50
  your
• 5:50
  prescription
• 5:51
  and
• 5:51
  maybe
• 5:52
  the
• 5:52
  unlocking
• 5:52
  of
• 5:52
  the
• 5:52
  cabinets,
• 5:53
  but
• 5:53
  you're
• 5:53
  only
• 5:53
  in
• 5:53
  three
• 5:54
  stores
• 5:54
  and
• 5:54
  you're
• 5:54
  pitching
• 5:54
  this
• 5:55
  as
• 5:55
  a
• 5:55
  time
• 5:55
  saving
• 5:56
  app
• 5:56
  enhancement.
• 5:57
  So
• 5:57
  that
• 5:58
  just
• 5:58
  seems
• 5:59
  incongruous
• 5:59
  to
• 6:00
  me.
• 6:01
  So.
• 6:01
  Net.
• 6:01
  Net.
• 6:02
  I
• 6:02
  don't
• 6:02
  know,
• 6:02
  I,
• 6:03
  I
• 6:04
  just
• 6:04
  don't
• 6:04
  see
• 6:04
  the
• 6:04
  features
• 6:05
  as
• 6:05
  described
• 6:05
  in
• 6:05
  this
• 6:06
  giving
• 6:06
  customers
• 6:06
  back
• 6:07
  all
• 6:07
  that
• 6:07
  much
• 6:07
  time.
• 6:08
  That's
• 6:08
  my
• 6:08
  opinion
• 6:08
  on
• 6:09
  this
• 6:09
  story.
• 6:09
  Yeah,
• 6:09
  I
• 6:10
  agree
• 6:10
  with
• 6:10
  you,
• 6:10
  Chris.
• 6:10
  I,
• 6:11
  I'm
• 6:11
  Chris
• 6:12
  because
• 6:12
  you
• 6:12
  resident
• 6:13
  pharmacy
• 6:13
  expert
• 6:14
  here.
• 6:14
  Because
• 6:14
  I
• 6:15
  feel
• 6:15
  like
• 6:15
  you
• 6:15
  have
• 6:16
  many
• 6:16
  more
• 6:16
  interactions
• 6:17
  with
• 6:18
  going
• 6:18
  and
• 6:18
  picking
• 6:19
  up
• 6:19
  prescriptions
• 6:19
  than
• 6:20
  I
• 6:20
  do.
• 6:20
  We're
• 6:21
  letting
• 6:21
  people
• 6:21
  under
• 6:21
  the
• 6:21
  covers
• 6:22
  again
• 6:22
  of
• 6:22
  this
• 6:22
  show
• 6:22
  already.
• 6:23
  Well,
• 6:24
  you,
• 6:24
  I
• 6:24
  mean,
• 6:24
  I'm
• 6:25
  not
• 6:25
  saying
• 6:25
  anything
• 6:25
  you
• 6:25
  haven't
• 6:26
  said
• 6:26
  in
• 6:26
  a
• 6:26
  podcast
• 6:27
  previously.
• 6:27
  I'm
• 6:28
  just
• 6:28
  saying
• 6:28
  in
• 6:28
  this,
• 6:29
  I
• 6:29
  take.
• 6:29
  Like
• 6:29
  10
• 6:29
  medications
• 6:30
  a
• 6:30
  day.
• 6:30
  Yes,
• 6:31
  you're
• 6:31
  right.
• 6:31
  You're
• 6:32
  right.
• 6:32
  Just
• 6:33
  put
• 6:33
  it
• 6:33
  out
• 6:33
  there.
• 6:34
  But
• 6:34
  go
• 6:34
  ahead.
• 6:35
  No,
• 6:35
  my
• 6:36
  question
• 6:36
  is.
• 6:36
  I'm
• 6:37
  sorry,
• 6:37
  I
• 6:37
  feel
• 6:37
  bad.
• 6:38
  No,
• 6:38
  that
• 6:38
  was
• 6:39
  not
• 6:39
  my
• 6:39
  intent.
• 6:40
  Listen,
• 6:41
  the
• 6:41
  thing
• 6:41
  that
• 6:41
  you
• 6:42
  both
• 6:42
  didn't
• 6:42
  call
• 6:43
  out
• 6:43
  and
• 6:43
  was.
• 6:43
  And
• 6:44
  probably
• 6:44
  because
• 6:44
  it
• 6:45
  was
• 6:45
  so
• 6:45
  like
• 6:46
  slightly
• 6:47
  covered
• 6:47
  in
• 6:48
  this,
• 6:48
  in
• 6:48
  this
• 6:48
  coverage
• 6:49
  of
• 6:49
  the
• 6:49
  app
• 6:49
  release
• 6:50
  is
• 6:50
  the
• 6:50
  pricing,
• 6:51
  availability
• 6:51
  and
• 6:52
  being
• 6:52
  able
• 6:52
  to
• 6:52
  see
• 6:52
  that
• 6:52
  up
• 6:53
  front
• 6:53
  now,
• 6:54
  I,
• 6:54
  I
• 6:55
  don't
• 6:55
  know
• 6:55
  if
• 6:55
  that
• 6:56
  is
• 6:56
  something
• 6:57
  that
• 6:57
  could
• 6:57
  be
• 6:58
  valuable
• 6:58
  and
• 6:59
  I
• 6:59
  think
• 6:59
  that
• 7:00
  could
• 7:00
  be.
• 7:00
  And
• 7:01
  maybe
• 7:01
  this
• 7:01
  is
• 7:01
  because
• 7:01
  we
• 7:01
  have
• 7:02
  a
• 7:02
  conversation
• 7:02
  coming
• 7:03
  up
• 7:03
  with
• 7:03
  Revionics.
• 7:04
  Where
• 7:04
  I've
• 7:04
  been,
• 7:04
  this
• 7:04
  has
• 7:05
  been
• 7:05
  more
• 7:05
  top
• 7:05
  of
• 7:05
  mind
• 7:05
  for
• 7:06
  me.
• 7:06
  But
• 7:07
  I'm
• 7:07
  wondering
• 7:08
  if,
• 7:08
  you
• 7:08
  know,
• 7:08
  being
• 7:09
  able
• 7:09
  to
• 7:09
  see
• 7:09
  pricing
• 7:10
  for
• 7:10
  prescriptions
• 7:11
  up
• 7:11
  front
• 7:11
  in
• 7:11
  the
• 7:12
  app,
• 7:12
  if
• 7:12
  that's
• 7:13
  of
• 7:13
  all
• 7:14
  valuable
• 7:15
  for
• 7:15
  consumers
• 7:16
  before
• 7:17
  they're
• 7:17
  going
• 7:17
  in
• 7:17
  and
• 7:18
  they're
• 7:18
  at
• 7:18
  the
• 7:18
  checkout
• 7:19
  point
• 7:19
  and
• 7:19
  they're
• 7:19
  getting
• 7:20
  slapped
• 7:20
  in
• 7:20
  the
• 7:20
  face
• 7:20
  with
• 7:21
  this,
• 7:21
  this
• 7:21
  number
• 7:22
  for
• 7:22
  a
• 7:22
  prescription.
• 7:23
  Or
• 7:23
  maybe
• 7:24
  they're
• 7:24
  able
• 7:24
  to,
• 7:24
  like,
• 7:25
  shop
• 7:25
  around
• 7:25
  a
• 7:25
  little
• 7:26
  bit
• 7:26
  before
• 7:26
  they
• 7:26
  would
• 7:27
  pick
• 7:27
  up
• 7:27
  a
• 7:27
  prescription,
• 7:28
  if
• 7:28
  that
• 7:29
  could
• 7:29
  actually
• 7:29
  be
• 7:30
  of
• 7:30
  value.
• 7:30
  I
• 7:30
  know
• 7:30
  there's
• 7:31
  other,
• 7:31
  like,
• 7:31
  prescription
• 7:32
  drugs
• 7:33
  price
• 7:33
  finders
• 7:34
  out
• 7:34
  there
• 7:34
  to
• 7:35
  make
• 7:35
  sure
• 7:35
  that
• 7:35
  you're
• 7:35
  getting
• 7:35
  the
• 7:35
  lowest
• 7:36
  price,
• 7:36
  but
• 7:36
  do
• 7:37
  you
• 7:37
  think,
• 7:37
  Chris,
• 7:37
  that
• 7:37
  that
• 7:38
  has
• 7:38
  any
• 7:38
  impact
• 7:38
  here,
• 7:39
  like,
• 7:40
  one,
• 7:40
  on
• 7:40
  consumers
• 7:41
  and
• 7:41
  two,
• 7:41
  on
• 7:41
  the
• 7:42
  drug
• 7:42
  industry
• 7:42
  for
• 7:43
  being
• 7:43
  needing
• 7:44
  to
• 7:44
  focus
• 7:44
  more
• 7:44
  on
• 7:44
  pricing
• 7:45
  optimization
• 7:46
  technology?
• 7:47
  No,
• 7:47
  I
• 7:47
  think
• 7:47
  it
• 7:48
  just
• 7:48
  goes
• 7:48
  back
• 7:48
  to
• 7:48
  the
• 7:48
  point
• 7:48
  I
• 7:48
  made.
• 7:49
  Like,
• 7:49
  it's
• 7:49
  probably
• 7:49
  good
• 7:49
  for
• 7:50
  CVS
• 7:50
  customers,
• 7:50
  but
• 7:51
  it's
• 7:51
  table
• 7:51
  stakes
• 7:51
  for
• 7:51
  the
• 7:52
  industry.
• 7:52
  Walgreens.
• 7:52
  Walgreens
• 7:53
  has
• 7:53
  been
• 7:53
  doing
• 7:53
  this
• 7:53
  as
• 7:54
  long
• 7:54
  as
• 7:54
  I
• 7:54
  can
• 7:54
  remember,
• 7:55
  since
• 7:55
  I
• 7:55
  started
• 7:55
  using
• 7:55
  the
• 7:56
  app
• 7:56
  two
• 7:56
  or
• 7:56
  three
• 7:56
  years
• 7:56
  ago.
• 7:57
  So
• 7:57
  you
• 7:57
  can
• 7:57
  see.
• 7:57
  So
• 7:58
  they're
• 7:58
  telling
• 7:58
  you
• 7:58
  how
• 7:58
  they
• 7:59
  are.
• 7:59
  Before
• 7:59
  you
• 7:59
  pick
• 7:59
  them
• 7:59
  up.
• 8:00
  Yeah,
• 8:00
  100%.
• 8:00
  Okay.
• 8:01
  So
• 8:01
  this
• 8:01
  goes.
• 8:01
  This
• 8:01
  is
• 8:02
  table
• 8:02
  stakes.
• 8:02
  All
• 8:02
  right.
• 8:02
  Yeah,
• 8:03
  well,
• 8:03
  that's
• 8:03
  all
• 8:04
  I
• 8:04
  had.
• 8:05
  All
• 8:06
  right.
• 8:06
  That
• 8:06
  was
• 8:07
  my
• 8:07
  saving
• 8:07
  grace.
• 8:08
  I
• 8:08
  was
• 8:08
  trying
• 8:08
  cvs.
• 8:09
  I
• 8:09
  was
• 8:09
  like,
• 8:09
  maybe
• 8:10
  this
• 8:10
  is
• 8:10
  something
• 8:10
  new.