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DEWA develops automated smart system to enhance electricity network management efficiency · DEWA Podcasts

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  Less than one minute. Think about that for a
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  second. That is the total time the average customer
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  is without power for an entire year. 0 .94 minutes,
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  to be exact. It's a staggering statistic. It
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  really is. Today, we're looking at the system
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  that makes a number like that even possible.
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  We're doing a deep dive into the article. Dubai
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  Electricity and Water Authority develops automated
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  smart system to enhance electricity network management
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  efficiency. And we really have to understand
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  the engine behind that number. We're talking
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  about the launch of the automatic smart grid
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  restoration system by Dubai Electricity and Water
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  Authority. OK, but let's be honest. Smart grid
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  is a term we hear all the time. Is this really
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  something new? Or is it just a fancy software
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  update? No, it's a fundamental shift. It really
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  is. Think of it more like a nervous system for
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  the power grid. A nervous system. Yes. Usually
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  a utility waits for a customer to report an outage
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  or for a manual alarm to go off. The system,
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  it sort of feels the break in the network and
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  starts rerouting power before a human even knows
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  there's a problem. So it's the first of its kind
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  in the region then? It is. So instead of a team
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  in a truck driving around trying to find a fault,
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  the grind is essentially healing itself. Instantly.
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  And the whole mission here is to take human intervention
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  out of the equation as much as possible. Exactly.
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  It's about speed, but it's also about precision.
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  Dubai Electricity and Water Authority designed
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  it to monitor, detect and restore all automatically.
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  That level of automation? Well, that has to come
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  from the very top. It's a huge strategic decision.
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  It is, absolutely. And to get the full scope
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  of their ambition, you really need to hear the
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  perspective from their leadership. His Excellency
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  Saeed Mohammed Altair, MD and CEO of Dubai Electricity
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  and Water Authority, he laid it out very clearly.
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  What did he have to say? His Excellency Saeed
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  Mohammed Altaire, MD and CEO of Dubai Electricity
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  and Water Authority, said, At Dubai Electricity
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  and Water Authority, we continue to deploy advanced
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  smart technologies to enhance the reliability
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  of the electricity network and improve the efficiency
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  of services provided to customers. The automatic
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  smart grid restoration system reflects our commitment
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  to innovation and sustainability as it enables
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  rapid response to faults, ensuring service continuity
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  in line with the highest global standards. Dubai
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  Electricity and Water Authority customers enjoy
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  the lowest customer minutes lost worldwide at
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  just 0 .94 minutes per year. This achievement
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  reflects Dubai Electricity and Water Authority's
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  leadership in digital transformation and its
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  continued support for Dubai's objectives to build
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  smart and sustainable infrastructure and enhance
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  quality of life through reliable and rapid services
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  that meet customers' expectations. You mentioned
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  that number again, 0 .94 minutes. It's just it's
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  the mic drop moment, isn't it? It really is.
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  But OK, aside from preventing major outages,
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  what about the more mundane stuff, the day -to
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  -day administrative tasks? It handles that, too.
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  And this is where it really impacts the average.
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  average person. The system uses full automation
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  for specific scenarios. For instance, say you
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  miss a payment and your service gets disconnected.
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  Right. A nightmare scenario for anyone. Of course.
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  But with this system, the moment your payment
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  goes through, the service can be reconnected
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  automatically. Instantly. No waiting for an engineer
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  to come out. No waiting at all. It just happens.
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  Well, that's incredibly convenient. And I guess
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  that connects directly to the other big number
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  in this report. The 98 .9%. Yes, the 98 .9 %
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  score Dubai Electricity and Water Authority got
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  on the Dubai Government Instant Happiness Index
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  in 2025. That's a massive score. It is, but it
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  makes perfect sense, doesn't it? People are happiest
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  with their utility provider when they don't have
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  to think about them, when the lights just stay
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  on and any issue is resolved before you even
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  notice it. It's a glimpse into where all infrastructure
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  is headed, I think, moving beyond just keeping
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  the lights on and toward, well, total grid autonomy.
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  They're setting a new baseline, a new global
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  standard. And when Dubai Electricity and Water
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  Authority sets benchmarks like 0 .94 customer
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  minutes lost, it raises a really provocative
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  question for everyone else. If one city's energy
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  grid can run with this level of hyper efficiency
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  with almost zero downtime, what does that demand
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  from the future of smart cities all over the
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  world? The bar has definitely been raised. It
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  certainly has. Something to think about the next
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  time you flip a switch. Thanks for listening
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  to this Deem dive.