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We need to talk about customer service's “messy middle” - Interview with Michael Ramsey of ServiceNow
Today’s interview is with Michael Ramsey, VP, Product Management, Customer Workflow Products at ServiceNow, a cloud computing platform provider that helps enterprises manage digital workflows and operations more effectively. Michael joins me today to talk about the “messy middle” in customer service, what it is, what problems it creates, how companies are addressing it and whether it should be there in the first place as well as a bunch of other insights for customer service and experience leaders.
This interview follows on from my recent interview – Solving language based customer service…
The skinny
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