Latest / Cloud Wars Live with Bob Evans
How ServiceNow Meets Top Priorities of Customers and Non-Tech Execs
The Big Themes
Customer priorities: Josyula identifies top priorities for ServiceNow customers, including business transformation driven by technology, a focus on GenAI and AI more broadly, and vendor consolidation (choosing a few strategic platforms and going all in). With customer priorities in mind, ServiceNow is on a journey to becoming the AI platform for end-to-end transformation, developing GenAI products and services to improve both the employee and customer experience.
Understanding non-tech executive priorities: Having a relationship CIOs and CTOs can be helpful because they often…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.