How Microsoft is Redefining Retail with Generative AI
The pace of retail transformation hasnever been faster—and Microsoft is at the heart of it.
In this exclusive interview, Alex fromThe Retail Podcast sits down with Keith Mercier, Vice President ofWorldwide Retail & Consumer Goods at Microsoft. They explore:
·How generative AI and copilots are reshaping the frontlineexperience
·The myth of data readiness—and how to get unstuck frompilot purgatory
·Why conversational commerce is the next battleground
·The power of real-time decision-making from petabytes ofstore data
·Where Microsoft is showing up in retail around the globe
This is one of the…
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