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Transcript

CAR TALK with William Doenges · One on One With a Professional

• 0:02
  Speaker 1: Good morning, good morning, good morning, and welcome, welcome, welcome.
• 0:05
  Speaker 1: It is time now for Car Talk with the Dungeons
• 0:09
  Speaker 1: Toyota folks, and one of them I haven't seen in.
• 0:11
  Speaker 2: A while here. Boy, it's great to have you back.
• 0:14
  Speaker 2: How are you doing, William? I'm good.
• 0:16
  Speaker 3: How are you doing?
• 0:16
  Speaker 2: Doing superior. You brought a friend. Yes, I did.
• 0:19
  Speaker 3: I brought Michelle.
• 0:20
  Speaker 4: She's one of our most experienced salespeople at the Dungeons team,
• 0:24
  Speaker 4: so welcome. When Brad told me he was going to
• 0:26
  Speaker 4: be at the Toyota meeting for this week's talk and
• 0:29
  Speaker 4: he needed me to come in, I turned to her
• 0:31
  Speaker 4: and said, come on in.
• 0:33
  Speaker 2: So Brad gets all the fun.
• 0:34
  Speaker 1: He gets to go see the new stuff, and then
• 0:36
  Speaker 1: he can't talk about it for a little bit.
• 0:38
  Speaker 3: Exactly.
• 0:39
  Speaker 4: He's out there talking about flying cars and robots and
• 0:43
  Speaker 4: stuff like that, learning about the future, and we're stuck
• 0:46
  Speaker 4: just with the.
• 0:47
  Speaker 3: The typical cars today, which luckily still get us from
• 0:50
  Speaker 3: A to B.
• 0:50
  Speaker 1: Well, you know, even if it flies, you'll be able
• 0:52
  Speaker 1: to let everybody know how they work, don't you?
• 0:55
  Speaker 5: Exactly, exactly.
• 0:56
  Speaker 2: That's what experience does.
• 0:57
  Speaker 3: Yeah, that's right.
• 0:58
  Speaker 4: I will say, out of everybody we have at the dealership,
• 1:00
  Speaker 4: if you have any technological issues, Michelle is the one
• 1:04
  Speaker 4: to turn to.
• 1:04
  Speaker 2: Oh, good.
• 1:05
  Speaker 3: She's very good with that stuff.
• 1:06
  Speaker 2: I'm not very technically savvy.
• 1:09
  Speaker 1: But I tell you what, the vehicles that we see today,
• 1:11
  Speaker 1: they have all kinds of things to keep you safe.
• 1:13
  Speaker 2: And that... for a person my age, is really just
• 1:17
  Speaker 2: money in the bank.
• 1:18
  Speaker 5: Yes, yes, very much so.
• 1:19
  Speaker 2: So what do we got going on today?
• 1:21
  Speaker 4: So basically we just, I wanted to bring Michelle on,
• 1:24
  Speaker 4: kind of talk to her about her experience at Dungeons.
• 1:27
  Speaker 4: Like I said, she's worked for us for quite a
• 1:30
  Speaker 4: while in a couple different stints. But, you know, I
• 1:33
  Speaker 4: just wanted to kind of start with, you know, what
• 1:37
  Speaker 4: brought you to Dungeons initially?
• 1:39
  Speaker 6: Well, I had sold furniture for years. Loved selling furniture.
• 1:43
  Speaker 6: Had a lot of people tell me, you need to
• 1:45
  Speaker 6: get into the car business. So it came about that
• 1:47
  Speaker 6: I needed a job. So I was like, you know,
• 1:51
  Speaker 6: a big Toyota fan. Didn't know a lot about Ford
• 1:54
  Speaker 6: at the time, and we had the Ford side. You know,
• 1:56
  Speaker 6: Dunges had the Ford side. So I was like, I'm
• 1:58
  Speaker 6: going to go to Dunges. They've been in town forever. Like,
• 2:01
  Speaker 6: that's the most trusted name in town. So that's where
• 2:03
  Speaker 6: I'm going to go. And sure enough, got hired on
• 2:05
  Speaker 6: the spot.
• 2:06
  Speaker 5: And, you know, yep. Then I was over on the
• 2:09
  Speaker 5: Ford side, so I had to kind of learn about Ford's.
• 2:12
  Speaker 6: I was worried about selling trucks. It ended up not
• 2:15
  Speaker 6: being a problem. Sold more trucks probably than anything.
• 2:18
  Speaker 2: And now you sell a lot of Toyota trucks. Oh, yes.
• 2:20
  Speaker 2: And they're great.
• 2:21
  Speaker 5: Oh, I love Toyotas. I drive a Toyota myself.
• 2:24
  Speaker 6: Yeah.
• 2:24
  Speaker 5: Yeah, I'm on my, like, fifth Camry.
• 2:26
  Speaker 6: So, yeah.
• 2:28
  Speaker 3: Toyota's always been in her heart. She loves her Camrys.
• 2:30
  Speaker 4: And she's always telling me the day she wins the lottery,
• 2:33
  Speaker 4: she's coming in buying five more.
• 2:34
  Speaker 3: Exactly. Exactly.
• 2:36
  Speaker 2: Exactly.
• 2:37
  Speaker 3: So, yeah.
• 2:38
  Speaker 2: Yeah.
• 2:41
  Speaker 4: You know, the Camry story that you were telling me earlier,
• 2:43
  Speaker 4: I asked her about her Camry before we came on
• 2:45
  Speaker 4: and how she ended up getting it. And it's an
• 2:47
  Speaker 4: interesting story because it kind of goes back to COVID
• 2:50
  Speaker 4: times when there was less inventory.
• 2:52
  Speaker 3: Do you kind of want to talk about that a
• 2:54
  Speaker 3: little bit?
• 2:54
  Speaker 5: Yes, yes, definitely.
• 2:56
  Speaker 6: So I had had another vehicle and had been driving
• 3:02
  Speaker 6: a Camry before that and then was in another vehicle.
• 3:05
  Speaker 6: Didn't like it as much, decided I was going to
• 3:06
  Speaker 6: get back in Camrys.
• 3:07
  Speaker 5: Well, it was right after COVID. No inventory whatsoever. Looked everywhere.
• 3:12
  Speaker 5: First place I look is on Dunge's website. Didn't see one.
• 3:15
  Speaker 5: Looked other places. Didn't see one. So still knew a
• 3:17
  Speaker 5: lot of the people working at Dunge's.
• 3:19
  Speaker 6: So I called a salesperson up there that I was
• 3:21
  Speaker 6: friends with and was like, look, I'm looking for a Camry.
• 3:24
  Speaker 5: And she was like. girl, we are taking one off
• 3:26
  Speaker 5: the truck right now. And I was like, sold. It's mine.
• 3:30
  Speaker 2: It's mine.
• 3:31
  Speaker 3: You're the one.
• 3:32
  Speaker 2: You're the one that sent a check when the tire
• 3:34
  Speaker 2: hit the asphalt.
• 3:35
  Speaker 6: Yes.
• 3:35
  Speaker 4: Wow.
• 3:35
  Speaker 3: Yes.
• 3:36
  Speaker 5: I don't even think it ever went to us.
• 3:37
  Speaker 6: I was telling him I don't think it ever even
• 3:38
  Speaker 6: went to detail because I was working it a couple
• 3:41
  Speaker 6: doors down.
• 3:42
  Speaker 5: They brought it down to me, and they never got
• 3:44
  Speaker 5: it back.
• 3:45
  Speaker 3: On our way over here, I was like, I guess
• 3:47
  Speaker 3: we still owe you a detail.
• 3:48
  Speaker 4: So when we get back to the dealership, we'll be
• 3:51
  Speaker 4: giving Michelle a free detail on our car.
• 3:53
  Speaker 3: Hey, I'll take it. I'll take it.
• 3:55
  Speaker 4: They do.
• 3:55
  Speaker 5: Our detail shop does a great job. They really do.
• 3:58
  Speaker 5: They really do.
• 3:59
  Speaker 3: They've been doing awesome lately.
• 4:01
  Speaker 4: And, you know, that kind of walks me into the
• 4:03
  Speaker 4: next thing. You know, we're always looking for cars. During COVID,
• 4:06
  Speaker 4: it was even bigger than now. You know, now, luckily,
• 4:08
  Speaker 4: we do have a steady flow of inventory that wasn't there.
• 4:11
  Speaker 4: And so we're always looking for cars. And I know
• 4:13
  Speaker 4: Michelle has... got a couple people that coming into the
• 4:16
  Speaker 4: dealership that are asking for used vehicles so people out
• 4:20
  Speaker 4: there with any used car you're looking to sell definitely
• 4:23
  Speaker 4: give us a call we have an acquisition specialist michelle's
• 4:26
  Speaker 4: daughter right now is actually looking for a used uh
• 4:30
  Speaker 4: camry camry or corolla so if you do have a
• 4:33
  Speaker 4: camry or corolla currently definitely give us a call we'd
• 4:37
  Speaker 4: love to purchase it from you to help michelle's daughter
• 4:39
  Speaker 4: out and get into a new vehicle But similarly, if
• 4:42
  Speaker 4: you're looking for a used car you don't see on
• 4:44
  Speaker 4: our lot, especially Toyotas, definitely give us a call.
• 4:48
  Speaker 2: Oh, yeah.
• 4:49
  Speaker 4: Michelle would be happy to get with Noah. They work
• 4:51
  Speaker 4: really well together. He's our acquisition specialist. So he'll be
• 4:57
  Speaker 4: able to coordinate, you know, finding a vehicle off our
• 4:59
  Speaker 4: service drive or whatever. you know, somewhere else in the
• 5:02
  Speaker 4: state for sale, um, that'll fit your needs used or new. Um,
• 5:06
  Speaker 4: and Michelle then will be able to help you get
• 5:08
  Speaker 4: into that vehicle.
• 5:09
  Speaker 1: So it's amazing how greatly connected you are for being
• 5:13
  Speaker 1: a standalone family owned business that does so well over
• 5:17
  Speaker 1: punches its weight.
• 5:18
  Speaker 2: I might add in the numbers show it too.
• 5:19
  Speaker 1: Uh, but you're, you're so connected with everyone in the
• 5:23
  Speaker 1: area and in the U S you can find what
• 5:26
  Speaker 1: they're looking for.
• 5:27
  Speaker 3: For sure.
• 5:27
  Speaker 4: And you know, even, You know, one of the best
• 5:30
  Speaker 4: stories of the connection, the Dungeons connection that I actually
• 5:33
  Speaker 4: just had to happen to me yesterday was we had
• 5:37
  Speaker 4: a person that called in from they had bought at
• 5:41
  Speaker 4: a different dealership. They're located in the OKC area. And
• 5:44
  Speaker 4: they reached out to us because they had gone into
• 5:47
  Speaker 4: the dealership and paid maybe a little bit more of
• 5:50
  Speaker 4: the fees that, you know, we don't quite partake in
• 5:53
  Speaker 4: the same as other dealerships, the dock fees, the, you know,
• 5:56
  Speaker 4: add on fees. And the reason they called us was
• 5:59
  Speaker 4: they actually went to high school with my uncle. And
• 6:02
  Speaker 4: she goes, I wish I had slowed down and looked
• 6:04
  Speaker 4: a little bit longer. I just saw that on the lot.
• 6:07
  Speaker 4: And that's one thing I love about here is we're
• 6:09
  Speaker 4: able to help people out without having that stuff. And
• 6:12
  Speaker 4: that's one thing I think Michelle really embodies is she
• 6:15
  Speaker 4: really– you know, cares about her customers and she's not
• 6:19
  Speaker 4: going to be pushy trying to force you into a
• 6:21
  Speaker 4: car that doesn't make sense for you, but she will
• 6:23
  Speaker 4: go out and work hard to locate a vehicle for you.
• 6:26
  Speaker 1: One thing that impresses me about you and your personality
• 6:29
  Speaker 1: is that you're not really there to sell me a car.
• 6:33
  Speaker 1: You're there to make sure that I'm fit with The
• 6:36
  Speaker 1: best car.
• 6:37
  Speaker 2: Yes, yes. And the next car.
• 6:39
  Speaker 6: Yes.
• 6:39
  Speaker 2: And the next car.
• 6:40
  Speaker 1: You're playing with people to the point, with the idea
• 6:45
  Speaker 1: in mind that you're here for them.
• 6:47
  Speaker 6: Yes, yes.
• 6:49
  Speaker 5: I'm not in sales.
• 6:49
  Speaker 6: I never got in sales to try to make the
• 6:52
  Speaker 6: most money or anything like that.
• 6:53
  Speaker 5: I have a love of helping people. That's what I
• 6:55
  Speaker 5: want to do.
• 6:56
  Speaker 2: Making good fits.
• 6:57
  Speaker 5: Yes, yes, definitely.
• 6:58
  Speaker 6: And making sure that they're happy and they know what
• 7:00
  Speaker 6: they've got when they leave, you know.
• 7:02
  Speaker 1: Wow, that's great. That is just awesome. That fits into
• 7:06
  Speaker 1: your guys' whole philosophy.
• 7:07
  Speaker 4: Oh, it definitely does because we see Michelle. She'll go
• 7:10
  Speaker 4: out all the time, and like I said, there will
• 7:13
  Speaker 4: be people that bought cars, had cars for years, bought
• 7:17
  Speaker 4: cars elsewhere, and they'll come in and they'll say, hey,
• 7:19
  Speaker 4: we're having issues with this issue with our car technologically-wise.
• 7:23
  Speaker 3: How do I fix this?
• 7:24
  Speaker 4: And she'll go out and she'll spend an hour showing
• 7:27
  Speaker 4: them how to do it. That is probably one of
• 7:30
  Speaker 4: the best things about having somebody because it's I'm not
• 7:33
  Speaker 4: that good with the technology either. And Michelle is definitely
• 7:37
  Speaker 4: a technology expert. And, you know, times that our other
• 7:40
  Speaker 4: salespeople get stuck, she's jumping up and.
• 7:42
  Speaker 3: Helping them out.
• 7:43
  Speaker 2: You are the expert.
• 7:44
  Speaker 3: Yeah.
• 7:45
  Speaker 2: Good to have her on.
• 7:46
  Speaker 4: Maybe it comes from driving a Camry. You know, you're
• 7:49
  Speaker 4: used to that and you've.
• 7:50
  Speaker 3: Been in a lot of the other ones.
• 7:51
  Speaker 4: So I do know there was one car on the
• 7:54
  Speaker 4: lot that was catching your eye.
• 7:56
  Speaker 5: Oh, I love that Wintrell Pearl White Tacoma. It's limited.
• 8:00
  Speaker 3: It is beautiful.
• 8:02
  Speaker 6: Every time I see it out there with the sun
• 8:03
  Speaker 6: just shining on it, looking like a.
• 8:05
  Speaker 2: Pearl, yeah. You and I are looking at the same one.
• 8:10
  Speaker 4: It's a beautiful vehicle, and Toyota's really focused on the
• 8:13
  Speaker 4: trucks right now. With the college football starting, they're doing college,
• 8:18
  Speaker 4: or game day is their big sales event right now,
• 8:20
  Speaker 4: and it's really focused on Tundras and Tacomas. And like
• 8:24
  Speaker 4: she was saying, we've got the beautiful white limited Tacoma
• 8:28
  Speaker 4: out there. We also have another limited Tacoma in this
• 8:31
  Speaker 4: really cool color called Bronze Oxide.
• 8:33
  Speaker 2: I've got to see that.
• 8:34
  Speaker 4: Yeah, it's a funky one. It's a really interesting color.
• 8:37
  Speaker 4: But I do, I love it. And the interior, it's
• 8:39
  Speaker 4: got a light interior.
• 8:40
  Speaker 3: It's really, really nice.
• 8:42
  Speaker 4: And then we've got a couple Tundras out there as well, including,
• 8:45
  Speaker 4: if you're an OU fan like me and Michelle, a
• 8:49
  Speaker 4: OU Red Capstone Tundra.
• 8:52
  Speaker 3: It is absolutely magnificent. So it's a really nice one.
• 8:56
  Speaker 5: Just need the OU tag on the front.
• 8:59
  Speaker 2: Exactly.
• 8:59
  Speaker 3: So maybe not for our OSU fans.
• 9:02
  Speaker 4: We're working on getting an orange Tacoma for them, but
• 9:05
  Speaker 4: for our OU fans, that one's ready to go.
• 9:07
  Speaker 2: Very good.
• 9:08
  Speaker 5: Yeah.
• 9:08
  Speaker 3: So that's exciting.
• 9:10
  Speaker 4: And so, yeah, like I said, lots of good deals
• 9:13
  Speaker 4: on those right now on the Tacoma or on the Tundras,
• 9:16
  Speaker 4: we have 2.9 all the way up to 72 months,
• 9:19
  Speaker 4: which I know we've had a couple or quite a
• 9:22
  Speaker 4: few Tundra customers this month, um, that we've been dealing with.
• 9:25
  Speaker 1: So that's an outstanding rate. You can't get that anywhere,
• 9:29
  Speaker 1: but through you guys.
• 9:30
  Speaker 4: Yeah, no, right now we've been seeing, you know, rates
• 9:33
  Speaker 4: have been pretty steady lately at that five ish percent.
• 9:37
  Speaker 4: And you know, that is the Tundras. And then also
• 9:40
  Speaker 4: our electric vehicles right now are the ones that you're
• 9:42
  Speaker 4: going to really see those super aggressive rates on. Um,
• 9:46
  Speaker 4: and if you're looking used right now, we do have
• 9:48
  Speaker 4: quite a few used certified vehicles. Um, My uncle Bruce
• 9:51
  Speaker 4: has really stepped up with the certified, and those also
• 9:55
  Speaker 4: do get a better rate than your typical used vehicle.
• 10:00
  Speaker 2: Really good stuff.
• 10:01
  Speaker 5: And I list all of our pre-owned inventory on Marketplace
• 10:04
  Speaker 5: as well.
• 10:04
  Speaker 2: We do? Okay.
• 10:06
  Speaker 4: That's one thing Michelle specializes in as well is Marketplace.
• 10:10
  Speaker 4: So if you're ever looking on Marketplace for a vehicle
• 10:13
  Speaker 4: and you see a vehicle at Dunge's, make sure you
• 10:15
  Speaker 4: reach out to Michelle. Um, she's the one that's got
• 10:18
  Speaker 4: it on there and you can always just shoot her
• 10:19
  Speaker 4: a message on marketplace and confirm availability and everything.
• 10:22
  Speaker 2: You're connected. Yes.
• 10:26
  Speaker 4: Uh, so do you have any on marketplace right now
• 10:29
  Speaker 4: that are, you know, really standing out?
• 10:32
  Speaker 5: Yeah.
• 10:32
  Speaker 6: Um, well, uh, the infinity I've gotten, I've gotten some,
• 10:37
  Speaker 6: some traction on the infinity and of course the Shelby.
• 10:40
  Speaker 2: Yes.
• 10:41
  Speaker 5: Shelby gets a lot right now.
• 10:42
  Speaker 2: Yeah.
• 10:43
  Speaker 4: We currently have a shelby mustang that i know michelle
• 10:46
  Speaker 4: is getting blown up on facebook over so if you
• 10:50
  Speaker 4: are looking for a shelby mustang you better move quickly
• 10:52
  Speaker 4: because michelle has got a couple people working on it
• 10:56
  Speaker 4: and just putting together the final little bit there but
• 10:59
  Speaker 4: it is a popular facebook car yeah so yeah you
• 11:02
  Speaker 4: know you can find our inventory on facebook she also
• 11:05
  Speaker 4: just We posted yesterday the TRD Pro Sequoia that we
• 11:09
  Speaker 4: got in.
• 11:09
  Speaker 3: Sequoia, yes, in the Ocean Wave.
• 11:11
  Speaker 6: That is really, it's pretty, yes.
• 11:14
  Speaker 5: And it's our third vehicle we've got in in the
• 11:16
  Speaker 5: Ocean Wave.
• 11:17
  Speaker 6: So we did have a TRD Pro Tacoma that came
• 11:19
  Speaker 6: in and a TRD Pro 4Runner that came in in
• 11:22
  Speaker 6: both those colors, and those went quick. I mean, well,
• 11:24
  Speaker 6: the 4Runner, it was pre-sold before it even hit the lot.
• 11:27
  Speaker 2: Yeah, I bet it was. Which we see a lot of, yeah.
• 11:30
  Speaker 4: Yeah.
• 11:31
  Speaker 2: Four runners and ramp fours just escape, don't they?
• 11:34
  Speaker 1: Yeah, yeah.
• 11:35
  Speaker 2: But there it goes. Got a new home already.
• 11:38
  Speaker 3: How do you like that?
• 11:39
  Speaker 5: How long will it take us to sell?
• 11:43
  Speaker 2: Oh, well. See you for the oil change.
• 11:46
  Speaker 4: That's what we love about Toyota is they get there,
• 11:49
  Speaker 4: they're gone, and then you don't see them until the
• 11:51
  Speaker 4: oil changes, and hopefully you don't really see them come
• 11:54
  Speaker 4: back until 100,000, 150,000 miles.
• 11:55
  Speaker 3: There you go. Yeah, no, they're great vehicles. I just
• 11:59
  Speaker 3: actually switched into a RAV4 personally.
• 12:02
  Speaker 2: You'll never get out of it.
• 12:04
  Speaker 3: That's what I'm concerned about.
• 12:05
  Speaker 4: I like my new vehicles, but this one's probably the
• 12:09
  Speaker 4: best one I've been in so far. It drives really well,
• 12:12
  Speaker 4: and similar to Michelle's love for a Camry, I'm starting
• 12:15
  Speaker 4: to fall in love with it.
• 12:17
  Speaker 2: There's a whole lot to love about those RAV4s.
• 12:20
  Speaker 1: I'll tell you, I worked in a television station when
• 12:23
  Speaker 1: the RAV4s were fairly new. And we switched over to those.
• 12:27
  Speaker 1: Our cameras and everything became a lot more compact. They weren't,
• 12:29
  Speaker 1: you know, big old junk hunk of luggers that you
• 12:33
  Speaker 1: had to take all over the place like a lumberjack.
• 12:35
  Speaker 2: And with that, we thought that those vehicles look so sharp.
• 12:42
  Speaker 2: It would be so nice with that station logo. Oh, yeah.
• 12:46
  Speaker 1: And by golly, they've had a fleet now for years,
• 12:49
  Speaker 1: and they still use them. uh exclusively and i gotta
• 12:53
  Speaker 1: tell you their ride is awesome oh yeah and if
• 12:56
  Speaker 1: you're you're taking a little trip or something like that
• 12:59
  Speaker 1: i can't think of anything really much more comfortable than
• 13:02
  Speaker 1: that too so they those things really sell themselves.
• 13:05
  Speaker 4: I've been driving back and forth to tulsa and they're super.
• 13:08
  Speaker 6: Smooth 2026 i mean the new model it's just a
• 13:13
  Speaker 6: you know new model style it's just amazing i mean
• 13:16
  Speaker 6: and It is smooth. Like, we test drove one yesterday,
• 13:19
  Speaker 6: and I told William when I got back, I said,
• 13:21
  Speaker 6: I have to watch the customers because it's such a
• 13:23
  Speaker 6: smooth ride.
• 13:23
  Speaker 5: The next thing you know, they're speeding, and I'm like,
• 13:25
  Speaker 5: you're going to have to watch your speed. You're going
• 13:27
  Speaker 5: to have to watch your speed.
• 13:28
  Speaker 3: We can't do that. Well, the good thing about it, though,
• 13:31
  Speaker 3: is they do still have the safety sense.
• 13:32
  Speaker 4: Yes, yes. So, like, you know, even with them going
• 13:34
  Speaker 4: a little too fast, Michelle knows she's safe because that speed,
• 13:37
  Speaker 4: the cruise control on them, I don't know if you
• 13:39
  Speaker 4: felt that on your test drive.
• 13:42
  Speaker 3: I remember the first Corolla I ever had.
• 13:45
  Speaker 4: You turn it on the cruise control and it's coming
• 13:47
  Speaker 4: up to the back of cars and slowing down really hard.
• 13:50
  Speaker 3: And now it is super smooth.
• 13:52
  Speaker 4: It comes up, you know, you can switch lanes.
• 13:54
  Speaker 3: It's not going to speed up or slow down too much.
• 13:56
  Speaker 5: Once you switch lanes, I mean, it's nice.
• 13:58
  Speaker 2: It's really nice.
• 13:59
  Speaker 6: And then, of course, you've got your little speed limit thing,
• 14:01
  Speaker 6: you know, on your little dash there. So I love
• 14:03
  Speaker 6: that it turns red whenever you do start to speed
• 14:06
  Speaker 6: a little.
• 14:07
  Speaker 2: You could be in trouble.
• 14:08
  Speaker 6: Yeah.
• 14:10
  Speaker 4: That's sometimes not my favorite feature. It is a good reminder.
• 14:15
  Speaker 4: It's a darn good reminder. Yeah, it's a great reminder.
• 14:18
  Speaker 4: And speaking of keeping your cars forever, I did, you know,
• 14:21
  Speaker 4: before the show, I was looking at what's going on
• 14:23
  Speaker 4: in town this week, and it looks like we got
• 14:26
  Speaker 4: the 39th annual Oldies and Goodies Car Show.
• 14:29
  Speaker 2: We've been doing it, yeah.
• 14:30
  Speaker 4: Yeah, it sounds like we got some great, those are
• 14:33
  Speaker 4: cars that people have kept forever.
• 14:35
  Speaker 3: Super fun event.
• 14:36
  Speaker 4: I haven't been in a couple years, but I did
• 14:39
  Speaker 4: go when I was younger.
• 14:40
  Speaker 3: And it was always cool to be able to go
• 14:42
  Speaker 3: out there and take a look.
• 14:42
  Speaker 2: You can sneak away before you have to be at work. Yeah.
• 14:45
  Speaker 2: do it.
• 14:46
  Speaker 4: Well, maybe I'll have to call my boss and see,
• 14:48
  Speaker 4: you know, take Michelle with me. So yeah, cause I'm excited,
• 14:54
  Speaker 4: you know, it's always from my memory a couple of
• 14:56
  Speaker 4: years ago, it's just so cool to see those older
• 14:59
  Speaker 4: units and, you know, see where cars have come from
• 15:01
  Speaker 4: back then and where they're at today. And, you know,
• 15:05
  Speaker 4: how much, like you said, safety features and everything. And
• 15:07
  Speaker 4: just that evolution is absolutely incredible.
• 15:10
  Speaker 2: It is.
• 15:12
  Speaker 6: Yeah.
• 15:12
  Speaker 4: Hopefully we'll see some, if we are able to sink away,
• 15:15
  Speaker 4: we'll get to see some older Toyotas out there.
• 15:17
  Speaker 6: So I like the owners standing by the cars too,
• 15:19
  Speaker 6: because a lot of times you can kind of get
• 15:20
  Speaker 6: a little bit of a story of the car. You know,
• 15:21
  Speaker 6: the owners usually don't mind.
• 15:28
  Speaker 4: That's one good thing about being in the car business is,
• 15:30
  Speaker 4: you know, you get to hear, while these are great
• 15:34
  Speaker 4: to go and hear people's stories, you know, we get
• 15:37
  Speaker 4: to hear the stories every day, people in their cars and,
• 15:40
  Speaker 4: you know, people that have kept their cars.
• 15:42
  Speaker 3: For years and years.
• 15:43
  Speaker 4: You know, I had a lady yesterday who has been
• 15:47
  Speaker 4: dealing with, and I know this sounds like an interesting story,
• 15:50
  Speaker 4: but rodents in her car, we see that all the time,
• 15:53
  Speaker 4: especially out in the country of eating at wires.
• 15:57
  Speaker 2: That just happens.
• 15:58
  Speaker 3: Exactly.
• 15:58
  Speaker 2: There's really nothing you can do.
• 16:00
  Speaker 3: No way to avoid it.
• 16:01
  Speaker 4: And so she was looking to trade out of her
• 16:03
  Speaker 4: car because the rodents had got into it and You know,
• 16:06
  Speaker 4: I got to really connect with her on that because
• 16:08
  Speaker 4: my grandma went through that same issue a couple years
• 16:10
  Speaker 4: back with her last vehicle. And so it's always nice
• 16:14
  Speaker 4: to be able to connect with people over cars because
• 16:17
  Speaker 4: they're such an integral part of our lives.
• 16:21
  Speaker 3: And they get us from A to B. So I
• 16:24
  Speaker 3: do love events like that. Mm-hmm.
• 16:27
  Speaker 5: Just getting to meet people in the community. I grew
• 16:29
  Speaker 5: up here in Bartlesville, so I love seeing people that
• 16:32
  Speaker 5: I know already.
• 16:33
  Speaker 6: And then I love meeting new people and getting to
• 16:35
  Speaker 6: know their story and what brought them to Bartlesville.
• 16:37
  Speaker 5: And, you know, I really enjoy that.
• 16:39
  Speaker 2: That is really nice.
• 16:41
  Speaker 5: Yeah.
• 16:41
  Speaker 1: Because, you know, it just kind of fosters really what
• 16:45
  Speaker 1: Dunges is all about.
• 16:46
  Speaker 2: You know, we're here for you.
• 16:48
  Speaker 3: Exactly.
• 16:49
  Speaker 2: And we've got to work together in order to make
• 16:51
  Speaker 2: that happen. Yeah. And it works really well.
• 16:54
  Speaker 4: Well, and that's what we're really looking for is, you know,
• 16:56
  Speaker 4: no matter where you're at with your car or your
• 16:59
  Speaker 4: car buying experience or just car ownership experience, we want
• 17:03
  Speaker 4: you to feel comfortable to be able to come into dungeons,
• 17:06
  Speaker 4: ask questions, you know, know where you're at, know where
• 17:10
  Speaker 4: you can go with your vehicle with your next purchase,
• 17:13
  Speaker 4: or even just know, be able to talk to us
• 17:15
  Speaker 4: about your car and how great it's been or what
• 17:18
  Speaker 4: issues it's having. We really want to be that. And
• 17:21
  Speaker 4: I know, Michelle, spends lots of times talking to people
• 17:24
  Speaker 4: about how they can upgrade their vehicle. And, you know,
• 17:27
  Speaker 4: she tells me all the time about, like she was saying,
• 17:29
  Speaker 4: she's been in Bartlesville her whole life. She talks to
• 17:32
  Speaker 4: her friends about it and, you know, different cars and
• 17:35
  Speaker 4: different options all the time.
• 17:37
  Speaker 2: Yes, yes.
• 17:37
  Speaker 6: And I love it, like, when people have bought from
• 17:40
  Speaker 6: us and then they come into service and they feel
• 17:42
  Speaker 6: comfortable enough to come over and talk to us, you know,
• 17:45
  Speaker 6: in sales and catch up with us.
• 17:47
  Speaker 5: And so that's always a nice experience.
• 17:49
  Speaker 3: Well, it is.
• 17:50
  Speaker 2: Uncle Joe makes it kind of inviting, though, too.
• 17:53
  Speaker 3: Yes. No, with the cookies that we do have.
• 17:56
  Speaker 4: Trust me, we have at least five to ten customers
• 17:59
  Speaker 4: that come in once every couple weeks just to get
• 18:03
  Speaker 4: the cookies and have a talk. And so, you know,
• 18:06
  Speaker 4: they're some of our favorites. You know, that's why we
• 18:09
  Speaker 4: have it there. Because, like I said, you come in,
• 18:12
  Speaker 4: we're happy to just talk to you about your car
• 18:14
  Speaker 4: and where you're at with it and, you know.
• 18:17
  Speaker 3: Come grab a cookie. Come grab some popcorn. Say hi
• 18:20
  Speaker 3: to Uncle Joe.
• 18:20
  Speaker 2: There you go.
• 18:23
  Speaker 3: He's a good guy, and he apparently does a really
• 18:26
  Speaker 3: good job with those cookies. He keeps people coming back.
• 18:29
  Speaker 2: They're magic cookies. They disappear every day. Exactly.
• 18:33
  Speaker 1: Exactly. This is really something else. I'm a man of
• 18:40
  Speaker 1: a few years. Okay, a few decades, all right?
• 18:44
  Speaker 6: Yeah.
• 18:45
  Speaker 1: When I've gone in for regular maintenance in cities elsewhere
• 18:48
  Speaker 1: in my life, it's kind of been a kind of
• 18:52
  Speaker 1: a pain. But when I go into dungeons to get this,
• 18:56
  Speaker 1: you know, maybe it's, it's just a, you know, a
• 18:58
  Speaker 1: tire rotation and an oil change or something simple like that.
• 19:02
  Speaker 2: It's quick. It's easy. Uh, there's no grind.
• 19:05
  Speaker 1: There's no anxiety. It just happens and it's done. You
• 19:11
  Speaker 1: want to talk about really putting a person at ease, uh,
• 19:15
  Speaker 1: you've done it. You've got the people in place that
• 19:18
  Speaker 1: just make it so smooth.
• 19:20
  Speaker 4: Well, and I really appreciate you saying that. And that
• 19:22
  Speaker 4: is something we hear often, you know, just as a
• 19:25
  Speaker 4: sales staff. Because sometimes, you know, people are coming out
• 19:29
  Speaker 4: of service and they're just coming over to us and saying, hey,
• 19:31
  Speaker 4: do you mind letting your service people know they're doing
• 19:34
  Speaker 4: a really good job? You know, I've heard from multiple
• 19:36
  Speaker 4: customers about, you know, experiences elsewhere where they.
• 19:40
  Speaker 3: Feel like they get pushed away.
• 19:42
  Speaker 4: And customers that come all the way from Owasso, Tulsa,
• 19:45
  Speaker 4: just to get their car serviced here because of the
• 19:49
  Speaker 4: ease that we do it in service, in sales. And
• 19:53
  Speaker 4: that's really what we're going for. We want people to feel,
• 19:56
  Speaker 4: you know, that we're tight and that we're here to
• 19:59
  Speaker 4: help them. And that's really our main goal.
• 20:02
  Speaker 1: One thing I love about the sales process and what
• 20:05
  Speaker 1: you do there, everything is so transparent. I've never seen
• 20:08
  Speaker 1: such transparency in my life. Now, I bought a vehicle
• 20:12
  Speaker 1: from the Dunge's family of autos a few years ago.
• 20:16
  Speaker 1: That whole transaction may have taken 35 minutes.
• 20:19
  Speaker 2: Yeah, yeah.
• 20:20
  Speaker 1: And I didn't have to carve out a whole afternoon
• 20:24
  Speaker 1: to get something done.
• 20:26
  Speaker 2: I had an interest in a vehicle.
• 20:28
  Speaker 1: I did my homework on the vehicle, played around with
• 20:30
  Speaker 1: the little things on the Internet about the payment.
• 20:32
  Speaker 2: It was within $ 7.
• 20:33
  Speaker 1: Yeah. By the time it was– I mean, that's how
• 20:37
  Speaker 1: close– I can't say that that's going to be everybody's experience,
• 20:40
  Speaker 1: but it was pretty darn close. And the young lady
• 20:44
  Speaker 1: that I worked with at that time, everything was just
• 20:47
  Speaker 1: so right up front. And I'm thinking, wow, this has changed.
• 20:51
  Speaker 1: And then Brad told me, well, we do things differently. Yeah,
• 20:55
  Speaker 1: you do.
• 20:57
  Speaker 2: Yes.
• 20:57
  Speaker 5: Very transparent.
• 20:58
  Speaker 2: Very transparent.
• 20:59
  Speaker 5: You know, non-commissioned sales.
• 21:01
  Speaker 6: So, you know, it– We're going to make the same
• 21:04
  Speaker 6: amount whether we get you in a $ 50, 000 car or
• 21:07
  Speaker 6: a $ 10, 000 car. So we just want to get what
• 21:10
  Speaker 6: fits best for you. We're not trying to push something
• 21:12
  Speaker 6: on so we can make more money.
• 21:14
  Speaker 3: We're very excited.
• 21:16
  Speaker 1: The whole idea about this was how can we get
• 21:18
  Speaker 1: you into this. If this is what you want, well,
• 21:22
  Speaker 1: we're going to do everything we can to make it happen.
• 21:24
  Speaker 1: And it did in 35 minutes or less.
• 21:27
  Speaker 6: Yeah.
• 21:28
  Speaker 4: Well, and like you mentioned, being able to go online
• 21:31
  Speaker 4: and build your own deal and, you know, knowing that
• 21:33
  Speaker 4: it's going to be the same thing when you come in.
• 21:35
  Speaker 3: That's one thing we really enjoy. Yes, yes.
• 21:38
  Speaker 5: I love our Dell Central tool. Exactly.
• 21:40
  Speaker 3: It is that good.
• 21:41
  Speaker 2: Yeah.
• 21:41
  Speaker 6: Yes.
• 21:42
  Speaker 4: Well, and, you know, one thing people– I've had people
• 21:44
  Speaker 4: where we send them the numbers, and I know you've
• 21:46
  Speaker 4: had this too, and they'll be like, well, what else
• 21:49
  Speaker 4: is going to get added when I get there?
• 21:51
  Speaker 3: And we're like– Nothing.
• 21:53
  Speaker 2: Nothing.
• 21:53
  Speaker 3: That's for sure.
• 21:55
  Speaker 2: I can vouch for that.
• 21:57
  Speaker 4: So it makes it really easy. And honestly, you know,
• 21:59
  Speaker 4: it makes it smoother for us, too, and Michelle. Because
• 22:02
  Speaker 4: it's like you're not having to, you know, move stuff
• 22:05
  Speaker 4: around on the customer.
• 22:07
  Speaker 3: And, you know, that's the last thing we want to do.
• 22:11
  Speaker 4: And I know Michelle enjoys just being able to get
• 22:13
  Speaker 4: people in, help them out, and get them out the
• 22:15
  Speaker 4: door and on.
• 22:16
  Speaker 3: Their way in their new car.
• 22:18
  Speaker 1: And I didn't see anybody wear out the corridor trying
• 22:21
  Speaker 1: to run down to somebody's office to check back by
• 22:23
  Speaker 1: every six times. It happened once. And that was it.
• 22:30
  Speaker 2: Deal done.
• 22:31
  Speaker 1: Let's go have dinner and celebrate this thing after it
• 22:33
  Speaker 1: gets back from detail. And you mentioned the detail. Your
• 22:38
  Speaker 1: crew there rocks.
• 22:40
  Speaker 3: They do.
• 22:40
  Speaker 2: Oh, my.
• 22:41
  Speaker 6: I had them clean my car one time, and they
• 22:43
  Speaker 6: brought it back, and they brought me my keys, and
• 22:44
  Speaker 6: they're like, your car's parked in the back. You can
• 22:47
  Speaker 6: go check it out any time you get a chance.
• 22:49
  Speaker 6: And so I go back there. It was so clean,
• 22:51
  Speaker 6: I passed it up.
• 22:51
  Speaker 5: I didn't even recognize it.
• 22:56
  Speaker 2: I got it.
• 22:57
  Speaker 3: That'll happen.
• 22:58
  Speaker 2: Like, ooh, that's hard. That's nice.
• 23:00
  Speaker 3: Oh, wait, that's mine. I know.
• 23:05
  Speaker 4: They're doing a great job down there. I really enjoy,
• 23:07
  Speaker 4: you know, the job they do, and they're quick.
• 23:10
  Speaker 1: Yes.
• 23:10
  Speaker 4: And they make it easy, too. That's, you know, the whole,
• 23:13
  Speaker 4: every aspect of the dealership, we're trying to make it
• 23:15
  Speaker 4: as quick and easy as possible and make sure we
• 23:17
  Speaker 4: do a quality.
• 23:17
  Speaker 3: Job while doing it.
• 23:18
  Speaker 5: Yes.
• 23:20
  Speaker 1: I got to imagine what's really nice is when you
• 23:22
  Speaker 1: see different generations of people who purchase autos from the
• 23:25
  Speaker 1: dealership come in.
• 23:26
  Speaker 2: Oh, yeah. You know, hey.
• 23:29
  Speaker 2: My grandparents bought from you. My parents bought from you.
• 23:32
  Speaker 2: I'm buying from you. And by the way, I've got
• 23:33
  Speaker 2: a 15, 16-year-old who's going to be in the market here.
• 23:36
  Speaker 2: Let's see who we can look at down the road.
• 23:39
  Speaker 2: That's got to be a good feeling.
• 23:40
  Speaker 3: Oh, yeah.
• 23:41
  Speaker 5: Well, like you've just even taken my family. My dad
• 23:44
  Speaker 5: bought from Dunge's. My mom bought from Dunge's. I bought
• 23:46
  Speaker 5: from Dunge's. Now my kids have bought from Dunge's. So
• 23:49
  Speaker 5: we're three generations in.
• 23:51
  Speaker 6: My dad lives out in Tennessee and still bought from
• 23:53
  Speaker 6: Dunge's and had it shipped out to Tennessee.
• 23:55
  Speaker 2: Wow.
• 23:56
  Speaker 5: Yeah.
• 23:57
  Speaker 2: That's cool.
• 23:58
  Speaker 1: One thing I do have to mention is that I
• 24:00
  Speaker 1: see the Dungeons nameplate everywhere.
• 24:04
  Speaker 2: I travel a lot on the weekends.
• 24:05
  Speaker 1: I play music in different places in the state and
• 24:07
  Speaker 1: sometimes out of state. Even in Joplin, Missouri. There's a
• 24:10
  Speaker 1: ton of Donja stamps all over the place out there
• 24:13
  Speaker 1: that I'm following. And it's amazing. It's really kind of cool.
• 24:18
  Speaker 5: I've been in Dallas before and seen Donjas.
• 24:19
  Speaker 2: I bet you have.
• 24:20
  Speaker 4: About a week ago in St. Louis, my buddy that
• 24:24
  Speaker 4: lives in St. Louis sent me a picture. He goes,
• 24:26
  Speaker 4: is this you? I'm like, yeah, that's me. There it is.
• 24:30
  Speaker 4: So I was like, be on the lookout for more.
• 24:32
  Speaker 3: They're coming.
• 24:33
  Speaker 2: You bet they are.
• 24:35
  Speaker 1: Hey, where can we find you any old day of
• 24:37
  Speaker 1: the week except for Sunday?
• 24:40
  Speaker 3: 1911 Southeast Washington Boulevard.
• 24:42
  Speaker 4: You can find us there or you can give us
• 24:44
  Speaker 4: a call. You know, you can reach us also.
• 24:50
  Speaker 3: On our website. Go there.
• 24:52
  Speaker 4: Feel free to call up to the dealership and ask
• 24:55
  Speaker 4: for Michelle if you want to have the easy but
• 24:58
  Speaker 4: tech forward experience buying a car. She does a really
• 25:02
  Speaker 4: good job with that and Honestly, tomorrow, if anyone is
• 25:06
  Speaker 4: playing in the United Way Golf Tournament, I will be
• 25:09
  Speaker 4: out there.
• 25:10
  Speaker 2: All right, good.
• 25:10
  Speaker 3: So feel free to run up and grab a card, too.
• 25:12
  Speaker 2: Oh, this is, yeah, I forgot that. That's big stuff
• 25:16
  Speaker 2: for you guys.
• 25:17
  Speaker 1: You've been providing vehicles for folks for that for years.
• 25:20
  Speaker 2: Yes, yeah.
• 25:21
  Speaker 4: No, I think right now we have one out in
• 25:23
  Speaker 4: a Land Cruiser, which is a really nice vehicle. So
• 25:27
  Speaker 4: if you do see a white Land Cruiser driving around,
• 25:29
  Speaker 4: that is one of our vehicles for the United Way.
• 25:33
  Speaker 2: It is great.
• 25:34
  Speaker 4: Actually Brad's vehicle that he is going to be trading in.
• 25:38
  Speaker 4: We're going to have it there as a demo. So
• 25:40
  Speaker 4: if you're looking to, it's hard to find Land Cruisers.
• 25:42
  Speaker 1: It is.
• 25:42
  Speaker 4: If you're looking to drive one, we're going to have
• 25:44
  Speaker 4: one on the lot, and then that one will become
• 25:46
  Speaker 4: available on the 20th.
• 25:48
  Speaker 3: But between the end of this week and the 20th
• 25:51
  Speaker 3: of October.
• 25:52
  Speaker 4: That car will be available just for people to drive
• 25:54
  Speaker 4: and see if they like the Land Cruisers. So feel
• 25:56
  Speaker 4: free to come on by and just take it for
• 25:59
  Speaker 4: a spin.
• 25:59
  Speaker 2: How hard was it to get Brad out of the
• 26:01
  Speaker 2: Land Cruiser?
• 26:01
  Speaker 4: Sure. It was pretty difficult, you know. He switched from
• 26:05
  Speaker 4: the Sequoia to the Land Cruiser, and he immediately, I
• 26:10
  Speaker 4: thought it was going to be too small.
• 26:12
  Speaker 3: He was like, I absolutely love this car. So it
• 26:15
  Speaker 3: was a.
• 26:15
  Speaker 4: Bit of a struggle, but he'll find something new.
• 26:19
  Speaker 1: Oh, man. You know, he'd look pretty good in the Sequoia, too.
• 26:23
  Speaker 2: He'd look pretty darn comfortable in that.
• 26:24
  Speaker 4: I do love my Sequoias, and to be honest... that
• 26:28
  Speaker 4: has so much room in the back. I'm not a
• 26:30
  Speaker 4: short man. And so having that space in the back
• 26:34
  Speaker 4: did help quite a bit. But I thought the Land
• 26:37
  Speaker 4: Cruiser was going to be too small, and then we
• 26:39
  Speaker 4: went on a little trip down to Dallas, and it
• 26:43
  Speaker 4: impressed me. There's plenty of space there in the back row.
• 26:45
  Speaker 1: And remember, get your Camry before you start selling to
• 26:49
  Speaker 1: every member of your family.
• 26:50
  Speaker 3: That's right.
• 26:51
  Speaker 2: We love our Camrys.
• 26:54
  Speaker 3: This is great.
• 26:55
  Speaker 1: Where can we find you online so we can maybe
• 26:58
  Speaker 1: take a look at things and get working on the deal?
• 27:01
  Speaker 3: I believe it's www.dungestoyota.com. That's it?
• 27:05
  Speaker 2: That's it. That's so easy. Yeah. And, of course, you've
• 27:09
  Speaker 2: got simple pricing out there, too.
• 27:11
  Speaker 3: Exactly.
• 27:11
  Speaker 4: And like I said, we have our Accelerate tool where
• 27:14
  Speaker 4: you can literally just go on the website.
• 27:16
  Speaker 3: You can put in what you're.
• 27:18
  Speaker 4: The estimated credit score is estimated down payment, and it'll
• 27:21
  Speaker 4: give you a payment right there, and that payment will
• 27:23
  Speaker 4: be the same payment you're going to get when you
• 27:25
  Speaker 4: come into the dealership.
• 27:26
  Speaker 2: That makes your life a little easier, doesn't it?
• 27:28
  Speaker 3: It does.
• 27:28
  Speaker 5: It does.
• 27:29
  Speaker 6: And not a lot of, like you said earlier, running
• 27:31
  Speaker 6: back and forth, you know. Yes, it makes my job
• 27:34
  Speaker 6: a lot easier.
• 27:34
  Speaker 2: Oh, my goodness sakes.
• 27:36
  Speaker 1: I want to thank you both for coming in. And,
• 27:38
  Speaker 1: you know, good luck out there today. I know it's
• 27:41
  Speaker 1: going to be a little bit on the warm side, but,
• 27:43
  Speaker 1: you know, hot deals. What can you do with hot deals?
• 27:46
  Speaker 1: Hot deals on hot wheels. Stop me.
• 27:48
  Speaker 2: I'm on a roll. Dutch and Toyota, folks.
• 27:51
  Speaker 1: And this has been Car Talk right here on K1,
• 27:54
  Speaker 1: the one you trust.
• 27:55
  Speaker 2: Thanks for joining us.
• 27:56
  Speaker 1: Don't forget, folks, coming up in just a little bit,
• 27:59
  Speaker 1: we're going to have our weather.
• 28:01
  Speaker 2: And, of course, they'll tell you how hot it's going
• 28:03
  Speaker 2: to be there. plus our news.
• 28:05
  Speaker 1: From both Fox News and, of course, our local news
• 28:08
  Speaker 1: right here at K1.
• 28:10
  Speaker 2: Stay tuned.