Episode 188: Better, Not Perfect: The Real Work of Leadership with Christy Pretzinger

Healthcare Leadership Excellence · Mar 30, 2026 · 42m

In this episode, I sit down with Christy Pretzinger, founder of WG Content and The Better Leader Project. Christy has spent more than two decades in healthcare, but her real focus is on helping leaders create environments where people can thrive.

We begin with a common tension in leadership: do culture and soft skills really matter, or do people just need to do their jobs? Christy makes the case that these “soft” skills, like empathy, vulnerability, and emotional awareness, are actually what drive trust, connection, and performance.

We also talk about AI and where it fits. Christy sees it as…