S1 E20: Designing Systems People Will Actually Trust with Richard Savoie

The Future of Trust with Mat Yarger · Feb 18, 2026 · 1h 16m

Trust rarely breaks loudly. Most of the time, it erodes quietly, one small doubt at a time. A number that feels off. A recommendation that does not quite match reality. A system that is technically correct, but still ignored.

Richard Savoie has spent his career sitting right inside that tension.

He started in regulated medical devices, where mistakes can have dire consequences and trust is not optional. In that world, data has lineage, accountability is clear, and failure forces learning. Later, he moved into logistics and transportation, a very different environment, but one facing its own…