Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Does your customer experience support customer success and low-effort? - Interview with David Lloyd of Intelliresponse
Today’s interview is with David Lloyd, who is CEO of Intelliresponse, a leading provider of virtual agent technology solutions and knowledge base management software for enterprises. David joins me today to talk about some of the cool things they are doing with virtual agent technology, customer self-service and what stops enterprises from getting more from this channel.
This interview follows on from my recent interview: Delivering first-class customer service – a law firm’s perspective – Interview with QuastelMidgen - and is number eighty nine in the series of interviews with authors and…
The skinny
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