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People & Culture, the Invisible Engine of Europe's Busiest Airport
How do you keep an employee experience working across a 24/7 operation that runs from the boardroom to the runway?
At Europe’s busiest airport, the infrastructure everyone sees depends on a complex human engine behind it.
In this podcast-style session at the Engage Employee Summit, Paul Johnston, Senior Employee Experience Manager at Heathrow, explains how they’ve built an employee experience that works for every part of the operation.
He’ll cover how Heathrow gets a pulse survey response rate of more than 90%, why they’ve given more power to local teams, and what changed when they moved…
The skinny
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