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When Friends or Family Take Over a Customer’s Shopping Experience: A Retail Associate’s Perspective
Have you ever loved something while shopping… until the person standing next to you told you not to?
In this episode of Sorry, It’s Discontinued, Hilary talks about one of those retail situations associates know all too well: helping a customer find a fragrance, beauty product, outfit, or item they genuinely love only to watch a boyfriend, husband, mother, friend, or shopping companion completely shut it down.
After more than 25 years in retail and luxury beauty, Hilary shares the awkward balancing act associates face when they want to support the person actually shopping without starting an…
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