Latest / DEWA Podcasts / DEWA transforms 76% of its services into agentic AI-powered services DEWA completed the transformation in under 90 days, surpassing the government target

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DEWA transforms 76% of its services into agentic AI-powered services DEWA completed the transformation in under 90 days, surpassing the government target · DEWA Podcasts

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  Let's discuss the announcement from Dubai Electricity
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  and Water Authority. It has transformed 16 of
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  its 21 services into agentic AI -powered services
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  in less than 90 days. That is 76 % of its total
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  service portfolio. The remaining five services
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  will be completed within the next two months,
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  far exceeding the government target of transforming
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  50 % of services within two years. Impressive!
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  This was announced by His Excellency Saeed Mohammed
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  Al -Tair, Managing Director and Chief Executive
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  Officer of Dubai Electricity and Water Authority.
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  He said, and I read it in full, In line with
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  the vision of His Highness Sheikh Mohammed bin
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  Rashid Al Maktoum, Vice President and Prime Minister
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  of the UAE and Ruler of Dubai, and the directives
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  of His Highness Sheikh Hamdan bin Mohammed bin
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  Rashid Al Maktoum, Crown Prince of Dubai, Deputy
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  Prime Minister and Minister of Defence of the
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  UAE, and Chairman of the Executive Council of
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  Dubai. We continue to strengthen Dubai Electricity
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  and Water Authority's leadership in integrating
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  agentic AI across our work ecosystem. We are
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  proud that Dubai Electricity and Water Authority
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  is one of the first government organisations
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  in the UAE to deploy these technologies at such
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  an advanced level. driving the transition from
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  AI models that support users and provide information
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  to models capable of autonomously executing tasks
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  and operations end -to -end. We remain committed
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  to delivering tangible and sustainable value
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  for customers, employees and all stakeholders
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  by redesigning services and operations, accelerating
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  delivery, reducing procedures and required inputs,
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  enhancing accuracy and efficiency, and providing
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  seamless, proactive services around the clock.
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  Briefly on results. The electricity and water
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  activation of supply service handles about 210
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  ,000 transactions annually. Customer inputs dropped
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  from 10 to just 3. Journey steps fell from 9
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  to 3. And completion time went from around 8
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  minutes to just 2 minutes. That is 75 % faster.
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  Payment reconciliation supports 13 services and
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  processes, about 13 .3 million transactions annually.
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  The daily reconciliation cycle fell from around
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  4 hours to just 12 minutes, a 95 % improvement
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  in processing time. For the two technical notification
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  services, the assignment process moved from relying
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  on 16 coordinators to fully autonomous execution.
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  around the clock. Note also that Dubai Electricity
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  and Water Authority began its AI journey in 2017,
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  aiming to become the world's first AI native
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  utility. Indeed, a clear and measurable transformation.