Latest / What's Next! with Tiffani Bova
Promoting Customer Success with Darci Darnell & Maureen Burns
Welcome to the What's Next! podcast with Tiffani Bova.
With an entertaining and inspiring mix of both personal stories and qualitative business data, our guests Darci Darnell and Maureen Burns show why all businesses should make enriching the lives of customers their primary purpose. Their book "Winning on Purpose: The Unbeatable Strategy of Loving Customers" highlights the Net Promoter 3.0 System (NPS) – which is a metric for predicting company growth and customer lifetime value – and emphasizes how the age-old Golden Rule is what ultimately lies at the heart of customer success.
Darci…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.