Latest / The Operator's Manual with Fexingo: Daily Decisions, Tactical Wins, and Business Execution
How One Coffee Chain Widened Margins 8 Points With a Single Ingredient Switch
Episode 80 digs into a real-world operational pivot: how a regional coffee chain with 47 locations widened its store-level margins by 8 full percentage points simply by switching the type of milk it used as its default. Lucas walks through the math — the cost difference between standard dairy and a shelf-stable alternative, the impact on waste, and the surprising customer response. Luna pushes back on taste and brand risk, and they explore why most operators overlook small-input leverage. The episode closes with a look at how this kind of micro-change scales across multi-unit businesses. No…
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