Latest / AI Ethics with Fexingo: Bias, Safety, and Responsible Artificial Intelligence
When Your AI Insurance Adjuster Denies the Claim
Episode 13 of AI Ethics with Fexingo digs into the growing use of AI in insurance claims processing. Lucas and Luna examine a specific case from May 2026: a major US insurer's automated system that denied flood damage claims after Hurricane Delta with an error rate of 34 percent. They discuss how algorithmic bias against older homeowners and non-English speakers persists even when regulators demand transparency, and why the insurance industry's 'black box' problem is different from other AI ethics issues. The conversation touches on state-level legislation in Florida and California forcing…
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