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The Hidden Struggles of 911 Dispatchers | Asheville News
Emergency dispatchers—our unseen first responders—are drowning in stress, trauma, and burnout. Facing over 400,000 calls a year with chronic staffing shortages, they’re forced to work double shifts, often on days off, while reliving horrific calls without closure. With no off switch for the emotional toll, they’re at high risk for PTSD and vicarious trauma. Recent tragedies have shattered morale, but new efforts are rising: mental health support, cross-training, financial incentives, and community outreach aim to honor these unsung heroes and rebuild their resilience. Listen in comfort:Get a…
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