Latest / In The Blink of AI with Georgie Healy
Building AI Support So Good, You’ll Wonder: "Is This Even AI?" (Ft. Steve Hind, CEO Lorikeet)
Episode Summary
In this episode of "In the Blink of AI," host Georgie Healy interviews Steve Hind, co-founder of Lorikeet, a leading AI customer support platform tailored for complex industries like FinTech and health tech. Steve discusses the evolving landscape of AI, addressing common misconceptions about its capabilities and the importance of prioritising customer experience. He emphasises that delivering effective support, whether through humans or AI, hinges on the intent and goals of the business.
Steve elaborates on the uniqueness of Lorikeet's platform, which enables companies to…
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