Latest / Identity at the Center / #164 - 2022 Gartner IAM Summit - Luis Almeida with Clear Skye
Transcript
- 0:09You're listening to the identity of the center podcast, this is
- 0:13the show that talks about identity and access management
- 0:15and making sure you know who has access to what let's get
- 0:18started. Welcome to the identity of the
- 0:24center podcast. I'm Jeff.
- 0:26And that's Jim. Hey, Jim.
- 0:27Hey, Jeff, how are you? Oh, not so bad yourself.
- 0:30Hey man, living the dream. Here at the Gartner, I am
- 0:32Summit. Today was awesome.
- 0:35The keynote this morning, was one of the best that I've seen I
- 0:40mean so it was Matthew lone loon, I think moon I want I
- 0:45don't yeah sorry sorry Master Storyteller yeah so I'm sure
- 0:49he's like a big listener the podcast so if he is sorry about
- 0:52that. But yeah.
- 0:53I mean, just he talked about how to tell stories, you know,
- 0:59pretty much whatever industry you're in, but little bit of
- 1:02background on him he was, you know, he was like a artist for
- 1:07The Simpsons and then wound up doing, you know, and Orion,
- 1:12creation and animation for Pixar, right?
- 1:16And working for Steve Jobs and what another creative person.
- 1:20So it is, like the combine creativity, but the Biggest
- 1:23thing for me was like I was just sitting there thinking imagine
- 1:27if you were good enough at communicating that you could be
- 1:30doing what he's doing and doing it as masterfully as he is.
- 1:34And yeah, I wanted to segue with that or at least just kind of
- 1:38mention. So we've got a guest here today,
- 1:41Lewis, Almeida. And this guy is a master
- 1:44communication, right? He is like, I've just, he has a
- 1:49way of connecting with people emotionally and empathetic And I
- 1:54think that was like, I've seen him succeed so many times and,
- 1:58you know, making customers feel like our clients feel like, you
- 2:03know, they're they're really they're more than customers
- 2:06right there. There's somebody that he cares
- 2:08about he's not going to abandon them, things like that.
- 2:11So anyway I wanted to say that about Louis because I just have
- 2:13a ton of respect for him. Yeah so man I have to jump in
- 2:18yes that's one of the nicest things I've heard in a long time
- 2:21Jim and it really means a lot to me.
- 2:23You know, for your listeners they might not know.
- 2:25I mean the people that that are here with me today, Jim and
- 2:28Geoff, I consider really good friends.
- 2:30So thank you for saying that, I really appreciate it.
- 2:34Not a dry eye in the house here this is, yeah, it's a good way
- 2:38to kick things off. I didn't you know just to level
- 2:39set. Right.
- 2:40We're here at the Gardner conference, we're trying to put
- 2:42out a whole bunch of content. We put out something last night,
- 2:45that was kind of day one. Now, we're here today to Jim
- 2:49are. Our scheduling Guru has booked a
- 2:51variety of great guests, Lewis almeida's are First one, he's
- 2:54with clear sky, he's the chief Revenue officer, which I assume
- 2:57means make a crap ton of money for the company and we're going
- 3:02to talk to that and again we're in the The Suite that has been
- 3:05so graciously donated by the following fine folks at our SM.
- 3:08So thank you very much. RSM why don't we start what?
- 3:11So the last time you were on the show with us Louise was episode
- 3:1578 and we talked about digital transformation and that has been
- 3:20one of the themes that really kind of jumped out to me as part
- 3:23of this competition. Hence, as we heard it yesterday,
- 3:25and I noticed this with the Keynotes and we talked about
- 3:28this in an our preview of the Gartner, episode is a lot of the
- 3:31Keynotes are focused on the human part of identity and
- 3:35really, not even identity, but business emotion storytelling,
- 3:39those sorts of things. And one of the things that came
- 3:43out was digital transformation. Was people get lost in this
- 3:46obtuse phrasing and nomenclature of we're going to digitally
- 3:52transform blah blah blah. It is not doesn't make a lick of
- 3:55sense. When you say it like distilling,
- 3:58that down into something that makes sense is something that is
- 4:02really the articulation of that message, we want to go and it's
- 4:06at Echo, Jim's point and you have we've been on sales.
- 4:08Calls is all having been former. We were tied entropy and
- 4:11listening to the connections. In the stories has been a big
- 4:14part of think of the success that we had as a group and
- 4:16obviously, you know, individually as well but with
- 4:19that long Preamble in place, I guess, how is your Conference
- 4:23going so far. Are you attending sessions?
- 4:27Are you a booth babe? You know, what are we doing?
- 4:31You know, I've never been so active in the booth.
- 4:34I've been to probably 15 garters and I was famous for never
- 4:38really showing up at the booth. Yeah, you know, can confirm, you
- 4:41know, my prior employer. We were really at the at the
- 4:44center I'd say like I would say, almost said we were at the
- 4:47General Store of identity, right?
- 4:50Vendors wanted us to partner with them and clients We're of
- 4:54the work that we did, this is really kind of one of the hubs
- 4:57at the Gartner event. So I was always busy.
- 5:00Alright, today is, you know, I'm with a with a smaller company,
- 5:05that's really, you know, trying to make its Mark and as a
- 5:08result, you know, I'm I was there yesterday morning unboxing
- 5:12things. It's setting up the booth and my
- 5:14suit and has. I was doing that, I couldn't
- 5:16believe I was doing it manual. Labor was doing manual labor,
- 5:20you know, and it felt really good and it's Been a great
- 5:24conference for us, it really has.
- 5:26And the way I measure that is, you know, the traffic through
- 5:31the expo hall and also the interest that the customers that
- 5:37are attending have and also their knowledge.
- 5:40All right, so always engage the conversations knowledgeable
- 5:44people. They know what IGA is not
- 5:47spending a lot of time, explaining what we do and for
- 5:51those reasons it's really been a good conference for us.
- 5:53What are you noticing about this year compared to Prior because
- 5:56you've been to 15, that's a lot. I thought a for myself was a lot
- 6:00but 15 is double that I would, I would guess 15.
- 6:03Yeah. So what's different like what's
- 6:05different from this year compared me to Prior years?
- 6:07So you know, I'm sensing a lot. Less hype.
- 6:12Okay. Like I think that you know
- 6:14identity has become a reality. I mean it has been for a long
- 6:18time, right? But I remember the days where,
- 6:21you know, seal point was to Taking over the world, and it
- 6:25was like this, you know, this Banner out in front and octo was
- 6:29growing, and it was just craziness and I just felt like,
- 6:33you know, the booths were huge and the sense I got this week
- 6:37was that, you know, even the larger vendors downsized their
- 6:42booths like you have major players like broadcom or one
- 6:47identity, you know, in reasonably sized boost.
- 6:50It's almost as if people have come a little bit to their Is
- 6:53that are making the best use of their marketing dollars.
- 6:58I see attendance up. I think there is a good amount
- 7:01of people. Like, if you saw the Keynotes
- 7:03all of those people, I was shocked at how many people were
- 7:06in the the hall there. So for us extremely positive in
- 7:13that sense because our small Booth didn't, you know, it was
- 7:17able to be seen and lots of great conversations so good
- 7:22show. Yeah, I know.
- 7:24So your booth how busy you guys were.
- 7:27I also saw some booths where there wasn't much traffic so I
- 7:31think people are coming into the vendor Hall and kind of seeking
- 7:35out who they want to talk to. They're more educated to your
- 7:39point more educated on what they're looking for what they
- 7:43need. They kind of know what I am as I
- 7:46credit that somewhat to I think the pandemic and people having
- 7:50to kind of do some research and not having Forces.
- 7:54Every year is my impression in past years was people showing up
- 7:58completely green on. What I am was.
- 8:01The other thing I would say though is, you know, and I
- 8:03wanted to get your thoughts on this, is that I think many more
- 8:08like a higher percentage of the audience is coming from.
- 8:12These are I am practitioners working for organizations where
- 8:16they're doing. I am for their organization
- 8:19rather than consultants and vendors.
- 8:22What are your thoughts on that? Do you feel Like it's a greater
- 8:24percentage right now, we, you know, we did see some sis come
- 8:28through the booth. I didn't see a lot of them.
- 8:30You know, there wasn't this huge presence.
- 8:31I think that they're probably here in off off show a little
- 8:37bit and doing their dinners. I just saw a lot of educated
- 8:40customers and I think the difference this year was if
- 8:43you're here post covid, it's because you really wanted to be
- 8:47here, right? People aren't traveling
- 8:50gratuitously nowadays. So, the people that came He
- 8:53missed it. They wanted to be here and you
- 8:55know it for us it's like a high school reunions.
- 8:57I mean it's crazy. So there's a social aspect to it
- 9:01and and hooking up with the channel Partners such as
- 9:04yourselves for us that's a tremendous opportunity as well.
- 9:08Yeah I would say also you know it's a big investment especially
- 9:12if you're a company sending 314 members.
- 9:16I mean you know you have to cost of the passes the cost of the
- 9:19travel as well as like the opportunity cost of not being.
- 9:23Your seat doing your job. But when I think about the
- 9:26benefit of sending people to accomplish sirs, the employee
- 9:31retention aspect. So I'm thinking about it from a
- 9:33company that, you know, does doesn't do.
- 9:36I am for their business, but does I am sending people?
- 9:39It's an employee retention because people will feel like,
- 9:44hey my company cares about me. They're going to send me and
- 9:47then there's the education aspect.
- 9:49I mean, I've really been coming away from this Gartner
- 9:52conference with A lot of you know, knowledge that I'll be
- 9:56able to put to work and I've been in the industry for 20
- 9:58years. Yeah, I agree.
- 10:01I'm getting that feedback from people visiting that that
- 10:04brought non-identity people. There was one customer that
- 10:07said, he brought an audit team and he said some of the sessions
- 10:10were really good for them. In other words, were above their
- 10:12heads were suited for him. So there's a good mix there but
- 10:16you made me think of our friend and that if I trolley of net BR
- 10:20and Brazil. Remember him, he brought eight
- 10:22people. I'm from Sao Paulo to the
- 10:25conference and it's about retention and it's about look at
- 10:29who we are. Were a player, you know, I think
- 10:30he's one of the largest IGA integrator is in Pam and other
- 10:34things that he does in Brazil and they're celebrating it and
- 10:38they're having a blast and usually I'd be out with them but
- 10:41I can't keep up because of doing manual labor at the booth, which
- 10:44is great too. So this has been a good good
- 10:46change for me and getting your boots back on the ground.
- 10:49Getting connected with the Common Man movies.
- 10:52That's right. Yeah.
- 10:53Um, so let's talk a little bit about clear sky.
- 10:56I think one of the things that we like to do is kind of talk
- 10:58through some of the different vendors in this space.
- 11:01I know you guys are in IGA, but what is it?
- 11:03That clear sky does that's different than other folks that
- 11:06are in this. Thanks, so, you know, so so
- 11:10Gartner, I like to look at Garden.
- 11:12I think Gardner is a great reference for the market.
- 11:15People looking at the market, they spent a lot of time
- 11:18researching IGA and, you know, they killed the magic quadrant.
- 11:22And if you talk to Andre Nikki, you know, you'll tell you that
- 11:25the reason they killed it, or the reason Gartner kills
- 11:27quadrants is because the products get commoditized and we
- 11:31see that, you know, in our jobs like, you know, we used to
- 11:35always when we and my former employer that we all work
- 11:38together, you know. I used to say, it's not about
- 11:42the product, right? It's really about making sure
- 11:45that, you know what, you want to accomplish with the part
- 11:48product, having a good partner and deploying it.
- 11:51And I think that's absolutely the case with IGA.
- 11:56The reason clear sky was attractive to me, is because
- 12:01they're doing, we're doing that on a platform and that platform
- 12:05is service now and before clear skies I thought servicenow was
- 12:12itsm service. Now is not itss so much more so
- 12:16much more. It's this platform and, you
- 12:20know, I worked at ca for a while, we used to sit CA that
- 12:22the ca products, all had a common bus between them, it was
- 12:26not true. Okay, the products are all
- 12:29Standalone products. The platform is a common bus.
- 12:33So everything that service now puts out puts on that platform
- 12:37is integrated and what we're seeing.
- 12:40Old macdermot, their CEO, who let us say P for a long time.
- 12:44Is really. It is no longer a burden.
- 12:47It's now the engine that's fueling business and that's
- 12:50really what digital transformation is about.
- 12:53And those guys are leading the way so for us to be able to put
- 12:57IGA on the platform initially I thought it was about a better
- 13:01integration with itsm but it's not what we're doing is we're
- 13:05putting the user information up there.
- 13:09So if you're a company, the views Servicenow strategically,
- 13:12and you've got all of these workloads up there grch are the
- 13:16SEC Ops products, right? And now you put your users in
- 13:20their entitlements up there. It's almost necessary to have it
- 13:24there. So we've got that privilege,
- 13:26that. That's what we're doing.
- 13:27And so we have, I won't say a better mousetrap, but a
- 13:31different one that for certain companies is very powerful and I
- 13:37think, historically people booked at platforms as A soft.
- 13:41Yeah, OS, Titan level, right Linux, right.
- 13:43Those sorts of things and do you think people are starting to
- 13:47figure out that there are other platforms like servicenow like
- 13:51Salesforce sap? Even itself, sometimes has its
- 13:54own platform from your traffic and your conversations are
- 13:58people picking up on sort of this paradigm shift that it's
- 14:02not just the OS. Maybe that's running the
- 14:04platform. It's something else.
- 14:06You know, it's very interesting because the early adopters are.
- 14:09So if you were to say A who does see service.
- 14:12Now that way it's going to be your large Financial
- 14:15organizations rights 08 itsm is everywhere.
- 14:19Like you know, almost every Enterprise has a service now
- 14:22footprint. But it's only the really large
- 14:25organizations that have said this is going to be that
- 14:29platform that manages other platforms.
- 14:32You know, again, I'll point to build McDormand.
- 14:34I've been listening to him a lot.
- 14:36You don't need talks about the hyper scalars, right?
- 14:38As you're an AWS. Yes.
- 14:40And those other platforms because we don't compete with
- 14:43them. Then we'd also don't compete
- 14:45with your Erp systems for your CRM systems and he sees them is
- 14:49a platform that manages other platforms.
- 14:52I was talking to a gentleman from Accenture in Australia
- 14:55because, you know, as a start-up one of my privileges as I handle
- 14:58Australia, which means I get to work at 8:00 at night, 10:00.
- 15:02At least you get to go there. I'm good to get together.
- 15:05Yeah, we get to go there. Yep, for sure.
- 15:07Okay, I don't feel so bad then and he To me goes, I see service
- 15:11now is a category killer and what does that mean category?
- 15:15Killer so IGA it has the potential.
- 15:19Maybe not through us but it has the potential to kill the
- 15:22category, right? If you think about it where and
- 15:26you have to think of this through time as it involves and
- 15:29kills other as it grows and becomes more market, share has
- 15:35more market share in different categories, you're going to have
- 15:38more value, you know, one plus one doesn't equal two equals
- 15:42four and as you put more and more products on that platform,
- 15:46it starts to become best of breed across all of these
- 15:49different categories. Like, for instance, remember
- 15:52when we integrated X2 Beam with sale Point Ito very clearly.
- 15:58So the so there are security products.
- 16:01Or set up to, as they developed these best-of-breed Solutions on
- 16:06the platform. Everything's integrated.
- 16:08You're feeding a common database basically our graph or, you
- 16:13know, Lake whatever you want to call it, right?
- 16:14All the data is going into a centralized location which makes
- 16:18it available for other services to consume, right?
- 16:20I mean and I'm shocked by and by what the possibility is there
- 16:26and you know, it's never servicenow guy.
- 16:29The first time I went to service down knowledge of blue My mind,
- 16:32it was like that. Parable of the frog that lived
- 16:35in a well that then left the well and saw the ocean and his
- 16:38mind blew up and I'm like, oh my God, I was just, you know,
- 16:42thousands of people. So it's very interesting what
- 16:45they're doing. I think they've got the right
- 16:46culture and we're fortunate to be a part of that, we kind of
- 16:50almost stumbled into it because we thought it was just itsm and
- 16:54you know we're learning again which is which is really nice.
- 16:57Like I'm learning a lot about that.
- 16:58Do you hear objections where people say?
- 17:01Say. Oh yeah, we're not going to go
- 17:03service now. It's too expensive.
- 17:05I hear a lot of objections about service now.
- 17:08You know, it's quite common, and that's why I think we're at best
- 17:14were a fit for certain companies, right?
- 17:17Just like an IGA. How many times have you guys
- 17:19heard? I'm not happy with my Ig a
- 17:21solution. It's like skarner says it's 76%
- 17:24of vendors. Aren't or customers aren't happy
- 17:27with their IGA, why? It's really expectation.
- 17:32Like, remember you do one of the things we'd always do is Define
- 17:36requirements, and objectives, and make sure for our customers
- 17:39that those were attainable requirements, and objectives,
- 17:43help them sell to their organization, attainable goals,
- 17:48so that they didn't get in trouble.
- 17:50I think was service now. It's very similar, okay?
- 17:53The you can do anything with that product, right?
- 17:57You can workflow anything so you can get carried away.
- 18:04Yeah man. I have seen this one Trend with
- 18:07customers of a died who have been on the IGA Journey.
- 18:10I've done it right and they get four five six years into it and
- 18:15then they get to the point where it's like, they put so much into
- 18:17the IGA system. Now their managers were getting
- 18:21100 approval requests today, right?
- 18:23So now they have to figure out. Well, how do we?
- 18:26How do we take care of that issue?
- 18:28Yeah and I think service now, if you don't manage It
- 18:31appropriately, right? It can, it can be hard to get
- 18:34value out of for some that go beyond just itsm.
- 18:38And I think other organizations within the company, get a little
- 18:41jealous, maybe of the resources that are going there, I hear a
- 18:45lot of people say the servicenow guys.
- 18:47Always think they can solve everything you know.
- 18:50So I think that's true. I mean, look, the Microsoft guys
- 18:53think they can solve everything and no matter what you know when
- 18:57you the only tool you have is a hammer.
- 18:59Everything looks like a nail. I think is true and I see one
- 19:03thing I wanted to ask you about is you know Gartner has this
- 19:07idea of like IGA light, what are your thoughts on that?
- 19:11I love it. Well, I know what is aij like, I
- 19:14love it. They explain what IG a light is,
- 19:16right? They basically it's came on in
- 19:19this corner capabilities document, IGA capabilities,
- 19:22which substituted for the the magic quadrant.
- 19:27So they break down all the functions, right?
- 19:29You think about role engineering as Saudi?
- 19:31Entitlements management password reset they break all of that up
- 19:35and they say, look, I GA light are these five things?
- 19:40In that paper, they go on to talk about how people by IGA, in
- 19:45the end up using a think. The number was like 30, but I
- 19:47don't know. That's the best music 30% of
- 19:51what you buy or 26 percent of what you buy.
- 19:54And I go, that's what we've been telling our successful customers
- 19:58all along, you focus on what's important.
- 20:01Our and what's more important than aggregating user
- 20:04information correlating it and then reporting on who has access
- 20:09to. What I'm always amazed that
- 20:13people that are just starting off there.
- 20:14Like, I want to preserve provision to these 20 apps like
- 20:17mint, just to review. This is right, you're still
- 20:21faxing paper in for a class. Let's let's take a take the
- 20:24training wheels off, first reviews in my mind, that's IG
- 20:29light, okay? And it's Interesting, Jeff.
- 20:32You know this the more hardcore seasoned identity practitioners,
- 20:36they know this, I get pretty jaded sometimes when I hear
- 20:39vendor messaging and I'm going to pick on AI, every vendor has
- 20:44some sort of AI component. Oh my God, it's like okay and I
- 20:48tell customers on time with that we work with as well, don't get
- 20:51distracted by the shiny thing. Like you need to get the basics,
- 20:54right? AI is not going to do anything
- 20:56for you until you get the basics, right?
- 20:57Yeah. And if you do it basically you
- 20:59do it in a basic way that That delivers a lot of value like we
- 21:03talked about you do basic roles, you know, and some rules and so
- 21:07those things that you don't really need Ai.
- 21:10And what's really interesting about that is we're starting so
- 21:13I never really said that we were tremendously Innovative people
- 21:16would ask me what's your differentiator?
- 21:18I'd say we do it on service now. So it's our user experience.
- 21:22You know, it's the platform but I'm starting to see some
- 21:25differentiators because we've opted, not develop some AI
- 21:28stuff, but we like crowdsourcing right.
- 21:31We like the idea of what about you, ask people?
- 21:34What a group does, right? Or you ask people what an
- 21:37account is and you start to build a library of these things
- 21:42that can help Define entitlements.
- 21:45I'll never forget that one account that you and I worked
- 21:49on. I think it's a naval
- 21:53manufacturer that I think, you know, everything about it.
- 21:56I know you went in and you build the judges, oranges.
- 22:00You built the A very took like a month, and you had the
- 22:04application honor and you had the managers in a room building
- 22:09in entitlements Library, like, what does this entitlement do?
- 22:13So that when you review it, you know what, you're reviewing, the
- 22:18basics, the basic. Now imagine if we did that
- 22:21during a review process, where you go do you certify this axis
- 22:25and you don't have to say yes or no, you can say I don't know
- 22:29what this is. Goes back.
- 22:31Some But he answers what it is. It comes back at that gets
- 22:34stored and that becomes available to the next person.
- 22:38I don't you don't even have to ask what it is.
- 22:40There's an information thing and now you know what that
- 22:42entitlement is and you can have a whole effort that's workflow
- 22:46driven around building an entitlement Library.
- 22:49Like that's the kind of thing, I think is more cool than a, i, to
- 22:52be honest with you, it's like this live Dynamic data thing,
- 22:57right? That exists.
- 22:58And it's constantly being updated and enriched and
- 23:00definitions. Can change over time, right?
- 23:02You can call it one thing and then somewhere, someone
- 23:05internally rebrands it and now it's got a different name and
- 23:08you keep it going. It's you know I used to back the
- 23:12days we had Rosa black on here a couple days ago and one of the
- 23:14things that I'm sure she'll remember is we set up a Wiki
- 23:18with all of our documentation and how we did things but it was
- 23:22constantly changing. So I was always harping on the
- 23:24team. Did you update the wiki if you
- 23:27did not hit the wiki the information didn't exist and it
- 23:30didn't matter. I was see that type of
- 23:33discussion all the time and our engineering team versus our
- 23:36customer success team. Customer success.
- 23:38What something in the product and Engineering is like, did you
- 23:40update? It's not a Wiki, but I hear the
- 23:43same things over there. Yeah.
- 23:45I want to make some observations about the the vendor hog.
- 23:48Bring it back to that conversation.
- 23:50So you mentioned the booster smaller, I agree the makeup of
- 23:56the vendors, like, where's Oracle?
- 23:58They're not there, right, broadcom, small booth.
- 24:01Anything. Those were the two heaviest
- 24:04hitters of all ten years ago. The other thing I wanted to
- 24:08point out was just, you know, a lot.
- 24:12There are a lot of booths, right?
- 24:14And a lot of companies with smaller booths but they're still
- 24:17there and I think it's this area around.
- 24:21There are a couple of areas where there's still emerging.
- 24:25So IGA is not really what I would call emerging there is
- 24:28that are emerging are managing access to your Cloud
- 24:31infrastructure. So not Cloud apps, but more your
- 24:35AWS your Google Cloud. Things like that.
- 24:38The other is in the authentication, space around
- 24:41verified Identity or biometric stuff like that.
- 24:46So those are areas that has always been cool to me about I
- 24:49am is there's always something that's emerging.
- 24:51This pushing the boundaries that could be the next big thing.
- 24:54That didn't, the last point that I wanted to make was something
- 24:58you brought up earlier around, like, remember when we were
- 25:01working on On EXA beam. And like, where's you be?
- 25:03A that was like, the, the storyline of the.
- 25:06That's the next big thing is not only who has access to.
- 25:09What it's, what are they doing with that access?
- 25:11And can we detect anomalies now? It's like, where is that?
- 25:15Where is that conversation? Is it just now?
- 25:17Baked into products of? There's no need for an exit
- 25:20beam? Or I mean, I remember working
- 25:24closely with executed at the time and I thought, you know
- 25:26what, a great company. They're growing so fast and
- 25:29dynamic and they talked about how users Here analytics was
- 25:32going to be a thing of the past, and I think that that space is
- 25:35evolving very quickly. I did see grew call here, right?
- 25:39And I think, you know, one of the most impressive
- 25:42presentations, I ever saw was the Seesaw of Aetna talking
- 25:46about how he had integrated Guru call and say V and and, you
- 25:51know, created the stuff that we were trying to create at that
- 25:56and I'd entropy right? And the integration between sale
- 25:59point. And next to me, what did we We
- 26:01learn there though. We learned that there was
- 26:03politics that the person that owned the lake, the data Lake
- 26:08didn't want to interact with the person that owned identity.
- 26:11And I think what's great about what you're saying about the
- 26:13gardener show here, it's really one of the three pillars of I
- 26:17am. It's either Pam, it's access
- 26:20management or its IGA. That's the bulk of the people
- 26:25that are that are here. And I think that that's really
- 26:26what makes this show special you to like go to.
- 26:30I'm only even RSA, which is so huge, right?
- 26:33But there's no threat guys here and it's refreshing.
- 26:38I mean, you know, because it's going back to basics, almost it
- 26:41really is. It's a good show.
- 26:42Yeah, I think I think you be a, is something that I was very
- 26:46interested in because I think I'd say under leverage component
- 26:50of an identity program, you've got all this data and nobody
- 26:53does anything with it. It's like, oh, we created a
- 26:55ticket. Cool, what are you doing with
- 26:58that information, right? Are you doing metrics SLA, SIU?
- 27:01Looking for anomalies etcetera. And I think you'd be a was
- 27:03supposed to be the solve that would fix that for you.
- 27:06And now we've got this space called itd our identity threat
- 27:10detection response which is like this which to me sounds like you
- 27:14be a it's just a different acronym.
- 27:17For essentially, the same or similar capabilities.
- 27:20We showed our solution working with some security products that
- 27:25service now has. And one of the Cecil's, they
- 27:28have several ceases one of the cisos that's On the financial
- 27:32vertical for servicenow goes, I need to show you this product to
- 27:35our threat Hunters. You know, honestly I'm not a
- 27:39security guy so I don't even know exactly what he loved about
- 27:44it. But that's the potential of the
- 27:46platform because those things are all their naturally
- 27:50integrated and you could, you could do things that otherwise
- 27:53would require an integration and the platform is breaking down
- 27:57those political barriers, right? Because before you They just
- 28:02didn't want to work together. And I think if those things go
- 28:05to a service now, like platform those walls get broken down to a
- 28:09degree. Yeah, I mean I think that's one
- 28:13thing that becomes difficult is you're trying to do ticketing
- 28:18within your IGA platform. But you are Network people, your
- 28:23application people do their ticketing in service.
- 28:27Now, there's a disconnect. So at the very minimum, I know
- 28:31we started the conversation off serves now, it's not just about
- 28:34ticketing, but people don't want to have to go to switch to do
- 28:37from tools to do essentially the same thing.
- 28:41Pulling it all together to me is you know where things have to
- 28:44head and I guarantee you, there's tons of people out there
- 28:47going through snow away and putting IJ on on, on service
- 28:51down. We got it.
- 28:52All right. I mean you want to control what
- 28:53you're doing, you're familiar. There's a lot of Investments and
- 28:57in that sense you two were also taking it approached.
- 28:59You know, don't don't change what you're doing, how about we
- 29:03connect in to your IG, a solution and pull that data up
- 29:07onto the platform. Mr. Identity guy.
- 29:10You might not need have a need for that, but maybe your auditor
- 29:13that's running servicenow. GRC does, or maybe your HR team,
- 29:17does that wants to manage non employee records of wants to do
- 29:21some vendor stuff, so just open up your platform.
- 29:24It's okay, it's not gonna hurt and we'll pull that up on the
- 29:28service. Now, in the service down team
- 29:30can do what it will with it, you know, to the other approach,
- 29:32interesting. It's an interesting idea of
- 29:34leveraging, essentially, to IGA products within the environment
- 29:39to act A bridge between platforms because you might have
- 29:43said, okay, well, sail point is our platform for identity, okay,
- 29:46cool. Or OCTA, right?
- 29:48Or whatever. Maybe, but you might still have
- 29:50service now and what are you doing to enrich that data?
- 29:54And most people have till Point, OCTA is your and all of these
- 29:59things, right? And the question then becomes
- 30:02the servicenow Strategic enough that you would have used for
- 30:06this user data. And if you have used to this
- 30:08user data, you guys know we could Connect into that Target
- 30:11system, it's just a Target system.
- 30:13And the beauty of it is, if I connect into one target system
- 30:16and it happens to be a TIG a platform.
- 30:19What's that connected to all the other apps Downstream, right?
- 30:24So, it could be like a universal adapter to get those identities
- 30:27in the environment, some sort of like Bridge identity identity
- 30:30before. Yeah fabric.
- 30:33It's getting all right. I want to be cognizant of time
- 30:36because we certainly wax poetic here around a few different
- 30:39things. I'm going to go completely left
- 30:42field, here does Bigfoot exists, you know?
- 30:46I've known to be a bit of a conspiracy theory.
- 30:50Notice he didn't say no right away, way out there and I came
- 30:53across this YouTube channel and I highly recommend it to fall
- 30:57asleep. It's called The Sasquatch
- 30:58Chronicles. This gentleman has 750 plus
- 31:03episodes where he interviews people that claim to have seen
- 31:07Sasquatch or Bigfoot or Kate, if you listen to what was the last
- 31:12one come Cape, so I had no idea what is that?
- 31:15So, it's Bigfoot in Florida. Okay, I live in Miami as you
- 31:18guys don't like, right on the right, like Big Cypress, the
- 31:22Everglades, right? Apparently, there's Bigfoot in
- 31:24Florida. I, okay.
- 31:26So this is, this is breaking near that Bigfoot was in Alaska,
- 31:30everywhere. They have, they have, they have
- 31:32signings all across the Appalachians down into Florida
- 31:37and the South and listen, I'm not saying Bigfoot, This which
- 31:41I'm not because I think you did, but the people that do think he
- 31:45exists or she exists it something.
- 31:47Yeah. Listen to their reaction,
- 31:49interesting. I think it would be hard for you
- 31:51to fake the amount of fear that these people have when they're
- 31:54describing those. Sightings so Sasquatch
- 31:57Chronicles, check it out, it's worth it.
- 31:59Interesting. So there's apparently there's a
- 32:00big feet if there's multiple sightings or very, very traveled
- 32:06Bigfoot, what do you think? Jim, I think so.
- 32:10Like you're crazy I don't leave no yeah especially I don't know.
- 32:15You know it's going to say well maybe I don't know like in the
- 32:18last curve something and we mentioned Florida's Lehigh don't
- 32:21think so God kpi, check it out. Listen to a couple of those
- 32:24people telling their stories, you tell me what you think.
- 32:27Yeah. You know and the other thing is
- 32:28you could take that and turn it into a show on the History
- 32:31Channel. So maybe that's what the guys
- 32:33trying to do is like build a case.
- 32:35Hey, we have History Channel. Show you already have one on
- 32:38Ancient Aliens which That shows like totally.
- 32:42So I would say that Bigfoot to me is like the perfect IGA
- 32:46program. It might be out there.
- 32:48Ever knows it. That Louise, kind of remind you
- 32:52of the one guy from Ancient Aliens.
- 32:54He's like the main with the hair here are the greatest gerseg.
- 32:59I'm not saying it's aliens. It's identity at the center to
- 33:11get hard hitting news and information.
- 33:14Joseph like people stop identity, its Center.
- 33:16Five minutes before the show ends.
- 33:17And by the way, before we end, I just want to congratulate you
- 33:20guys on the success of the podcast.
- 33:22I know you guys have a lot of listeners out there really happy
- 33:26for you guys. I know you guys have a new gig,
- 33:27though. Wish, you guys all the best, I
- 33:30really do. Okay, now, let's see how we can
- 33:34help the IGA space together. That's so nice.
- 33:36I think you know we're all family now at this point.
- 33:38So that's very cool. All right, let's go.
- 33:40Go ahead and wrap it up for this episode.
- 33:42Again, we're here at Gartner talking with different folks.
- 33:45Thanks again to our SM, for the sweet sweet.
- 33:47As Jim likes to say and you can find us online identity
- 33:52center.com, Twitter, idac podcasts.
- 33:56Clear sky has a website, clear CL, EA, R SK, y e because the
- 34:03waii because we like Scotch because it's a guy that's a guy
- 34:09clear skies. Love you.
- 34:11Yeah. All right.
- 34:12We'll go ahead and leave it to this week.
- 34:13Thank you so much for being here.
- 34:15Louise. Good friend of the program and
- 34:17in real life, which is cool. So, we'll go ahead and stop it
- 34:19there. Thanks everyone for listening,
- 34:21and we'll talk with you all in the next one.
- 34:26Thanks for listening to the identity at the center podcast.
- 34:29If you like what you heard, don't forget to subscribe and
- 34:31visit us on the web and identity at the center.com.