Building a Community with an App with Dave Rafuse

Creating the World's Best Client Experience · Aug 20, 2026 · 34m

Alison talks with gym owner, David Rafuse about how the fitness industry has changed since the pandemic and how those changes affected businesses in health, wellness, and service-based fields. We discuss how many people shifted toward working out at home, while others lost routine and community and had to rebuild their habits afterward.

They also talk about the broader role of in-person connection, that social media and digital tools do not replace face-to-face interaction, and how loneliness and isolation have become more visible issues.

A major part of the conversation is David’s app for…