287 - Systems Don't Fail. Standards Do with Richard Walsh
A business can install the right system, build the right dashboards, and still bleed profit because nobody is holding the standard. Richard Walsh returns to Leaders & Legacies to explain why structurally sound operating systems often fail on the floor: not because the framework is bad, but because small deviations go unchallenged until they become expensive failures.
Richard calls the problem command drift. One supervisor interprets the standard one way, another works around it, another ignores it, and suddenly the company is running three different operating systems across three shifts. His…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.