2031: Can Tech Resolve Nuisance Calls, Texts and Intrusive Notifications?
We're beginning to see businesses return to normality – but it appears part of getting back to normal is ramping up the volume of irritating customer communications advises Andrew Stevens, Principal, Banking, Financial Services, and Insurance, Quadient. "The number of complaints accelerated towards the end of 2020, but now we're in a worse position than before the pandemic. The sheer volume of spam calls and texts will take a toll on worried customers, who are already grappling with the energy crisis and soaring costs of living. So businesses need to pull the handbrake on annoying customer…
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