The Curse of the Competent Service Designers / Chad & Jin / Inside Service Design #11
What happens when a service design professional does their job well...
Usually? Absolutely nothing.
No organizational gears grind. No customers complain. No one panics.
You did your job, so the disaster simply stayed in your head instead of becoming a reality.
That’s the curse, though. No one's going to congratulate you for a crisis they didn't have to experience.
I sat down with Jin Wan and Chad Cheverier for the this episode of Inside Service Design to talk about this "great enabler" trap.
To make things practical, Jin had a great example about redesigning an onboarding journey. His biggest…
The skinny
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